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Full-Text Articles in Business

Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens Jan 2020

Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens

Walden Dissertations and Doctoral Studies

In the United States, engagement levels of the multigenerational workforce are negatively affecting the overall business value. Employee engagement is important to hospitality industry leaders as an indicator of job performance, turnover, employee intentions, and organizational commitment. Grounded in Kahn’s employee engagement theory, the purpose of this qualitative multiple case study was to explore effective strategies used by leaders in the hospitality industry to improve Millennial employee engagement. The participants were 5 hotel leaders in Virginia who successfully engaged their Millennial workforce. Data were collected from semistructured interviews, company documents, and note-taking. Data were analyzed using Yin’s 5-step data analysis, …

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Urgent Care Centers And Workers’ Compensation Medical Cost Containment, Drema M. Thompson Jan 2020

Urgent Care Centers And Workers’ Compensation Medical Cost Containment, Drema M. Thompson

Walden Dissertations and Doctoral Studies

In response to healthcare payment policy reforms, billions of dollars in healthcare provider charges are challenged annually. Following the implementation of the Virginia workers’ compensation medical fee legislation, healthcare organizations experienced declining worker compensation medical fee schedule reimbursements and lack of profitability. Grounded in the adaptive cycle model, the purpose of this qualitative single case study was to explore strategies 2 urgent care center (UCC) leaders in Virginia used to increase profits after implementing the Virginia workers’ compensation medical fee legislation. Data were collected via in-depth interviews and a review of company documents. Thematic analysis was used to analyze data. …

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Enterprise Resource Planning Implementation In Higher Education: Cost Containment Strategies, Tysha K. Tolefree Jan 2020

Enterprise Resource Planning Implementation In Higher Education: Cost Containment Strategies, Tysha K. Tolefree

Walden Dissertations and Doctoral Studies

Lack of effective cost containment strategies to support enterprise resource planning (ERP) system implementations within higher education institutions (HEIs) result in budget overruns 50% of the time. Grounded in Gartner’s IT cost containment techniques, the purpose of this qualitative multiple case study was to explore strategies HEI project directors use to support a successful ERP implementation on time and within budget. The participants comprised 5 project directors and managers from HEIs and another public organization in the state of Washington. Data were collected from semistructured interviews, archival data, and organization documents. Thematic analysis was used to analyze the data, and …

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Strategies For Reducing Adverse Medical Events From Implanted Medical Devices, Gary John Zack Jan 2020

Strategies For Reducing Adverse Medical Events From Implanted Medical Devices, Gary John Zack

Walden Dissertations and Doctoral Studies

Managing medical device monitoring processes is challenging and lacks a realtime, life cycle tracking strategy to reduce adverse medical events and revision costs for hospital administrators, physicians, and patients. Understanding the malfunctions of medical devices for cardiac and orthopedic patients could save lives and reduce hospital liability. Grounded in the business process reengineering conceptual framework, the purpose of this single qualitative case study was to explore strategies hospital managers used to redesign the implant recall surveillance process at one hospital in Pennsylvania. The 5 participants selected successfully implemented a medical device surveillance process that reduced adverse medical events and revision …

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Factors Affecting Electronic Banking Adoption In Barbados, Jacqueline Delores Bend Jan 2020

Factors Affecting Electronic Banking Adoption In Barbados, Jacqueline Delores Bend

Walden Dissertations and Doctoral Studies

The low rate of customers' adoption of electronic banking services affects retail banks' profitability. The operating cost for a financial transaction performed by bank tellers averages US$1.07 compared to US$0.01 using electronic banking channels. It is paramount for retail banking leaders to understand the factors influencing customer adoption of electronic banking to sustain competitive advantage. Grounded in the technology acceptance model framework, the purpose of this quantitative correlational study was to examine the relationship between perceived usefulness (PU), perceived ease of use (PEOU), and customer adoption of electronic banking in Barbados. The validated technology acceptance model survey instrument was used …

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Stability Vs. Change In Catholic Schools, Susan Theresa Diverio Jan 2020

Stability Vs. Change In Catholic Schools, Susan Theresa Diverio

Walden Dissertations and Doctoral Studies

This study was an investigation of innovative practices based upon organizational learning and the life cycle in Catholic elementary and high schools. Limited research exists in the role that these factors play in Catholic school sustainability. The purpose of this study was to examine the relationship of organizational learning, as measured by the Organizational Learning Scale, and life cycle, as measured by Organizational Life Cycle 5-Scale on organizational innovation, as measured by the Organizational Innovation Scale. Organizational design framework, life cycle theory, and transtheoretical model of behavior provided the theoretical framework to investigate the relationship between organizational learning, life cycle …

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Staff Engagement And Training In Supported Addiction Recovery Program For Adults With Intellectual Disabilities, Hannah Carlson Jurewicz Jan 2020

Staff Engagement And Training In Supported Addiction Recovery Program For Adults With Intellectual Disabilities, Hannah Carlson Jurewicz

Walden Dissertations and Doctoral Studies

The prevalence of substance use disorder (SUD) is similar among individuals with intellectual or developmental disabilities (ID/DD) and the general population, yet there is a disparity between treatment and outcomes for these two groups due to a lack of appropriately adapted treatment and staff training. The purpose of this case study was to examine how leaders in a behavioral health organization understand the engagement and training experience for staff who provide substance abuse treatment for individuals with ID/DD. Governance and operational data were collected and analyzed from internal archival sources and organizational leader interviews. Themes identified from coding indicated that …

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Understanding Behavioral Health Stigma Within The Healthcare Workforce, Jason Robert Martin Jan 2020

Understanding Behavioral Health Stigma Within The Healthcare Workforce, Jason Robert Martin

Walden Dissertations and Doctoral Studies

Individuals who seek mental health treatment in the United States face significant barriers. One such barrier is the belief that those seeking mental health treatment are subpar people with some moral failure. One area where this phenomenon exists is the behavioral healthcare workforce. This study was conducted to understand the phenomenon of stigma that behavioral healthcare leaders exhibit toward behavioral healthcare patients using the Baldrige framework as its conceptual framework. Using a qualitative approach and case study design, interviews were conducted with 6 leaders within a large healthcare system in the suburbs of a major metropolitan area to evaluate their …

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Relationship Between Transformational Leadership, Employee Satisfaction And Job Performance Of Virtual Workers, Alice Miller Jan 2020

Relationship Between Transformational Leadership, Employee Satisfaction And Job Performance Of Virtual Workers, Alice Miller

Walden Dissertations and Doctoral Studies

The effects of leaders on virtual employees job satisfaction and job performance is essential to virtual team success. As virtual workplaces continue to evolve, there is a need to focus research on how leaders affect virtual employees. Previous research has indicated that understanding the relationship between perceived leadership and job satisfaction is crucial as it helps create a motivated and effective workforce. However there remains an essential gap in current literature regarding leadership effectiveness on job satisfaction and job performance of virtual workers. The population group for this study consisted of 70 randomly selected virtual employees. Participants of the study …

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Experienced Barriers To Tacit Knowledge Sharing In Anglophone West Africa, Vivienne Ameh Ogbonna Jan 2020

Experienced Barriers To Tacit Knowledge Sharing In Anglophone West Africa, Vivienne Ameh Ogbonna

Walden Dissertations and Doctoral Studies

Public sector projects in Africa fail because of the absence, poor quality, and inadequate exchange of tacit knowledge through the project life cycle. The purpose of this research was to understand the barriers team members experience in sharing their ideas, skills, and know-how that is necessary to prevent waste and achieve successful projects. The conceptual framework for this interpretative phenomenological study was from the theory of reasoned action and the theory of planned behavior. The framework served as the lens to identify and interpret the lived experience on tacit knowledge sharing of 13 project managers on public sector projects in …

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Strategies For Improving The Performance Of Multigenerational Cohorts In The Construction Industry, Jenean Harper Satterfield Jan 2020

Strategies For Improving The Performance Of Multigenerational Cohorts In The Construction Industry, Jenean Harper Satterfield

Walden Dissertations and Doctoral Studies

Many small construction companies struggle to motivate Generation X (Gen X) and Generation Y (Gen Y) employees to improve performance. Small business owners who maximize multigenerational employee performance will experience an increase in productivity. Grounded in the generational theory, the purpose of this qualitative multiple case study was to explore strategies 3 small construction business owners in Northeastern Ohio used to improve the performance of multigenerational cohorts in the construction industry. Data were collected through semistructured face-to-face-interviews and a review of relevant internal organization documents. Thematic analysis was used to analyze the data. Key themes that emerged from the study …

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Assisted Living Facility Employee Turnover Reduction Strategies, Karen Marie Searle Jan 2020

Assisted Living Facility Employee Turnover Reduction Strategies, Karen Marie Searle

Walden Dissertations and Doctoral Studies

Employee turnover is a critical problem in the healthcare industry. Employee turnover negatively impacts an organization's profits and replacement costs, such as training, onboarding, and developing new healthcare employees. Guided in the concept of transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies assisted living facility managers use to reduce employee turnover. Using semistructured interviews to collect data, the targeted population encompassed 6 organizational managers from 3 southeastern Pennsylvania assisted living facilities who successfully reduced employee turnover. Data were analyzed using thematic analysis. Four central themes emerged: effective communication and feedback, onboarding and employee …

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A Phenomenological Study Of Factors Influencing Senor Female United States Marine Corps Officer Retention Decisions, Angel Rae Smith Jan 2020

A Phenomenological Study Of Factors Influencing Senor Female United States Marine Corps Officer Retention Decisions, Angel Rae Smith

Walden Dissertations and Doctoral Studies

The study showed factors that influenced senior female U.S. Marine Corps' (USMC) officer retention decisions. The qualitative study was based on the interpretivism research philosophy and Mobley's model of turnover and employed a phenomenological research design to identify themes regarding participants' perceptions of their lived experiences involving their professions and factors that affected their mandates to remain on active duty. The study included 11 women volunteers who had either earned membership in General Officer (GO) ranks or were competitive for within the USMC as a colonel (CV); they were recruited through purposive sampling, and data were collected through interviews. Data …

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Exploring The Strategies For Sustaining Small- To Medium-Scale Enterprises, Kingsley Onochie Umadia Jan 2020

Exploring The Strategies For Sustaining Small- To Medium-Scale Enterprises, Kingsley Onochie Umadia

Walden Dissertations and Doctoral Studies

The lack of development and the continued survival of small- to medium-scale enterprises (SMEs) poses a challenge to SME practices in Nigeria. Using sustainability theory, the purpose of this qualitative multiple case study was to explore the strategies that leaders use in sustaining SMEs in Lekki, Lagos, Nigeria. Ten SME leaders from the manufacturing sector, trading services, education, oil and gas service companies, and financial services sector provided comments during the interviews that addressed the research question. Data were analyzed by transcription, coding, categorizing and analysis of participants' responses using member checking. From the themes that emerged from the study, …

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Financial Advisor Retention Strategies, Anthony Latere Williams Jan 2020

Financial Advisor Retention Strategies, Anthony Latere Williams

Walden Dissertations and Doctoral Studies

Ineffective retention strategies can negatively impact business productivity and profitability. Financial advisor managers who struggle to maintain productivity and profitability because of ineffective retention strategies are at a high risk of failure. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to explore strategies successful financial advisor managers used to retain financial advisor employees and maximize productivity and profitability. The participants comprised 5 financial advisor managers from 5 different financial service firms in Houston who effectively used retention strategies to maximize productivity and profitability. Data were collected from semistructured interviews and company website documents. Yin's …

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A Phenomenological Study Of Millennials' Different Lived Perspectives Of Employee Engagement, Delores Grant Jan 2020

A Phenomenological Study Of Millennials' Different Lived Perspectives Of Employee Engagement, Delores Grant

Walden Dissertations and Doctoral Studies

Employee engagement is vital to the success of organizations. Employee disengagement continues to contribute to organizational failure. The purpose of this phenomenological study was to identify and report millennials different perspectives of employee engagement by exploring the research question. The central research question dealt with the lived experiences of millennials about employee engagement in the United States. The study sample consisted of 25 participants with at least 3 years of working experience in the United States. The data collection process consisted of semistructured interviews with participants of the millennial generation. Data analysis included coding of descriptive words by means of …

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Locus Of Control And Mindfulness As Moderators Of The Job Demand-Control Model: Effects On Burnout, Basia Andrejko-Gworek Jan 2020

Locus Of Control And Mindfulness As Moderators Of The Job Demand-Control Model: Effects On Burnout, Basia Andrejko-Gworek

Walden Dissertations and Doctoral Studies

AbstractBurnout is considered a health hazard of contemporary workplaces and additional research is needed to identify protective factors against this phenomenon. The job demand-control model specifies job control as the key buffer against strains, but empirical support for its buffer hypothesis is limited. The present study accounted for both structural and person factors and tested a revised hindrance job demand-control model in prediction of burnout. By incorporating the challenge-hindrance stress framework with tenets of the transactional stress framework and the differential reactivity of personality theory, it was proposed that inclusion of hindrance stressors (i.e., interpersonal conflict, role conflict and organizational …

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Differences In Turnover Intentions Between Nonmillennials And Millennials In Nonprofit Organizations, Kevin Allen Dennis Jan 2020

Differences In Turnover Intentions Between Nonmillennials And Millennials In Nonprofit Organizations, Kevin Allen Dennis

Walden Dissertations and Doctoral Studies

The consequences of turnover in nonprofit organizations can be costly. Grounded in the person-organization fit theory, the purpose of this cross-sectional survey study was to investigate turnover intentions among generational cohorts in nonprofit organizations. The research questions addressed whether differences in turnover intentions existed among generational cohorts and whether job satisfaction and organizational justice perceptions influenced turnover intentions in nonmillennials and millennials working in nonprofit organizations. Survey data were collected from 192 employees from nonprofit organizations. The survey included the Perceived Overall Justice scale, the Minnesota Satisfaction Questionnaire, and the Intent to Stay scale. Data were analyzed using t tests …

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Rotating Work Schedules And Work-Life Conflict For Police, Ryan Craig Dingman Jan 2020

Rotating Work Schedules And Work-Life Conflict For Police, Ryan Craig Dingman

Walden Dissertations and Doctoral Studies

This cross-sectional quantitative study addressed whether self-reported work-family conflict differ significantly between officers on rotating shifts and officers on non-rotating shifts. The study collected primary data through a self-administered survey with closed-ended questions. The theory of work-life balance guided this study by providing an understanding of how individuals experience fulfillment and stress from their roles in family life and their careers. Data using the Work-Family and Family-Work Conflict Scale were collected through surveys from police officers (N = 76) who were married or living with a partner in a county in the Pacific Northwest. Responses were measured on Likert scales, …

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Sustainability Strategies Of Small Business Owners In Northcentral Texas, Danielson Ledum Dukor Jan 2020

Sustainability Strategies Of Small Business Owners In Northcentral Texas, Danielson Ledum Dukor

Walden Dissertations and Doctoral Studies

While small businesses contribute significantly to job creation in the United States, they fail financially at alarming rates. Fifty percent of small businesses survive 5 years or longer, and only one-third of small business startups survive more than 10 years. Owners of small businesses could benefit from strategies used to mitigate the small firms’ failure rate by obtaining suitable leadership values and skills, understanding the business’s nature, and engaging in financial planning. Grounded in Schumpeter’s entrepreneurship theory, the purpose of this qualitative multiple case study was to explore strategies small home health business owners used to sustain their businesses beyond …

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Therapeutic Communication Skills For Nurses Working With People Living With Hiv, Charaine Ferguson Jan 2020

Therapeutic Communication Skills For Nurses Working With People Living With Hiv, Charaine Ferguson

Walden Dissertations and Doctoral Studies

Internalized stigma experienced by people living with HIV (PLWH) has been associated with numerous untoward health outcomes. Nurses' and healthcare professionals’ ability to effectively communicate can significantly affect the experience of stigma in PLWH. The practice-focused question was whether an interactive educational project could improve the knowledge and intent to use collective communication skills in nurses. This project uses concepts from Peplau's interpersonal relationship theory, principles of therapeutic communication, and unconscious bias. Online training content included patient testimonials related to stigma, discussions of unconscious bias by the Institute for Healthcare Improvement and Mayo Clinic professionals, review of Harvard University’s Implicit …

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Nonprofits’ Financial Health And Healthy People 2020 California Program Outcomes, Tammie Vanessa Johnson-Lozolla Jan 2020

Nonprofits’ Financial Health And Healthy People 2020 California Program Outcomes, Tammie Vanessa Johnson-Lozolla

Walden Dissertations and Doctoral Studies

Nonprofit organizations (NPOs) are essential for implementing U.S. health promotion policies such as the Healthy People 2020 Nutrition and Weight Status 9, 10.4, and 15.1 program goals. Obtaining and sustaining NPO funding are pervasive problems. Prior research has focused primarily on NPO financial measures without taking into consideration a conjoint assessment of program outcomes connected to their primary mission. This study examined the influence of financial, accountability, and transparency measures on a selection of California NPOs whose program goals focused on Healthy People 2020 nutritional outcomes. Using Mohr’s program theory lens, this quantitative study examined financial strategies and administrative components …

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Strategies For Small Business Sustainability Beyond 5 Years In New Restaurant Industry, Alexandria Norma Wilhoite Jan 2020

Strategies For Small Business Sustainability Beyond 5 Years In New Restaurant Industry, Alexandria Norma Wilhoite

Walden Dissertations and Doctoral Studies

More than half of small businesses in the United States are unsustainable within the first five years of existence. Small business owners who do not implement successful and sustainable strategies are at a high risk of failure. Grounded in the resource-based view theory, the purpose of this qualitative multiple case study was to explore strategies that some small restaurant owners use to sustain business beyond five years. The participants included three small business owners in Connecticut who have been in business for five years. Data were collected from semistructured interviews, company websites, and company documents. Yin’s 5-step thematic analysis was …

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Competitive Strategies To Improve Small And Medium Enterprise Sales, Adeola Oluwakemi Ogunyemi Jan 2020

Competitive Strategies To Improve Small And Medium Enterprise Sales, Adeola Oluwakemi Ogunyemi

Walden Dissertations and Doctoral Studies

AbstractSmall and medium enterprises (SMEs) are the mainstay of both developed and developing countries by contributing to employment, revenue, and value added. SMEs, however, are not often able to grow because of a lack of appropriate growth strategies. Grounded in Porter’s dynamic theory of strategy, the purpose of this qualitative multiple case study was to explore strategies retail SME owners in Lagos, Nigeria, used to grow sales. The participants were a census of five retail SME business owners who successfully implemented strategies to grow sales. The data collection sources included semistructured interviews, direct observation, company documents, and reflective journals. Based …

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Strategies Managers Use To Improve Software Project Success And Profitability, Sylvester Nnabugo Otiji Jan 2020

Strategies Managers Use To Improve Software Project Success And Profitability, Sylvester Nnabugo Otiji

Walden Dissertations and Doctoral Studies

AbstractBusiness leaders of global software companies invest a significant amount of human capital, time, and funds for software innovation and development projects. However, between 1994 and 2016, the majority of global software projects failed. Some business leaders in software firms operate below a profitable level because they lack strategies to improve software project performance. Grounded in the contingency theory, the purpose of this qualitative multiple case study was to explore strategies managers in software firms use to improve software project success rate and profitability. The participants were 6 software managers from 2 software firms in the District of Columbia, Maryland, …

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Strategies For Decreasing Employee Turnover In Retail Organizations, Mathias Oni-Eseleh Jan 2020

Strategies For Decreasing Employee Turnover In Retail Organizations, Mathias Oni-Eseleh

Walden Dissertations and Doctoral Studies

High employee turnover in the retail sector affects organizations’ financial sustainability across the United States, costing them billions of dollars annually. Because of the high cost of employee turnover, retail sector leaders need to develop strategies for decreasing employee turnover in their organizations. Grounded in job embeddedness theory, the purpose of this qualitative multiple case study was to explore strategies retail sector leaders used to decrease employee turnover. The participants consisted of 5 purposefully selected retail sector leaders in the upstate region of New York, who successfully implemented strategies for decreasing employee turnover in their organizations. Data were collected from …

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Strategies For Retaining Talented Employees During Downsizing, Karen D. Smith Jan 2020

Strategies For Retaining Talented Employees During Downsizing, Karen D. Smith

Walden Dissertations and Doctoral Studies

Nonexistent talent management strategies can negatively impact retention levels of talented employees during downsizing. Human resource managers who struggle to retain talented employees are at risk of not maintaining a competitive advantage and business sustainability. Grounded in the institutional theory of downsizing, the purpose of this qualitative multiple case study was to explore strategies human resource managers use to retain talented employees during downsizing. Participants included 6 human resource leaders from Fortune 500 service industry corporations in metropolitan Atlanta, Georgia, who used talent management retention strategies to retain talented employees during downsizing. Data were collected from semistructured face-to-face interviews and …

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The Use Of Special Events To Promote Financial Sustainability In Nonprofit Organizations, Anora Snyder Jan 2020

The Use Of Special Events To Promote Financial Sustainability In Nonprofit Organizations, Anora Snyder

Walden Dissertations and Doctoral Studies

Services provided by nonprofit organizations (NPOs) benefit many individuals, but without the ability to raise adequate funds—an ongoing challenge—their ability to fulfill their mission is diminished. Hence, the use of, special events. But there are challenges related to being labor-intensive, meeting financial goals, obtaining sponsorship, donor development, event fatigue, competition from other events, marketing the event, and logistics of the event. The purpose of this multiple case study was to explore how 11 leaders of NPOs in Ohio implemented special events to contribute to the financial sustainability of the organization. Data were collected from interviews with participants and from internal …

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The Relationship Between Customer Relationship Management, Employee Retention, And Revenue, Bui Thanh Van Jan 2020

The Relationship Between Customer Relationship Management, Employee Retention, And Revenue, Bui Thanh Van

Walden Dissertations and Doctoral Studies

Downsizing campaigns and employee layoffs can result in poor customer service leading to service revenue losses. Understanding lost service revenue predictors is critical for leaders and managers to maintain and increase organizational growth and financial performance. Grounded in the service-profit chain theory, the purpose of this quantitative correlational study was to examine the relationship between customer relationship management (CRM), employee retention, and service revenue. Data were analyzed for 80 leaders and managers working in Vietnam’s industrial service field. The results of the multiple regression analysis indicated the full model, containing the 2 predictor variables (CRM and employee retention), was able …

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Using Human Capital Development To Reduce Healthcare Administrative Costs, Pamela J. Wyatt-Elkins Jan 2020

Using Human Capital Development To Reduce Healthcare Administrative Costs, Pamela J. Wyatt-Elkins

Walden Dissertations and Doctoral Studies

Some healthcare leaders are unable to address complex billing and insurance activities, which results in increased administrative costs and a significant reduction in revenue. Grounded in the theory of human capital development, the purpose of this qualitative single case study was to explore training and development strategies used by health care leaders to address complex billing and insurance requirements. The participants included 5 leaders from different areas of the revenue cycle in one healthcare organization in Michigan, who successfully implemented strategies to reduce administrative costs. Data were collected using semistructured interviews and a review of organizational documentation. Thematic analysis using …

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