Business Commons^™

Emotional Intelligence And Its Influence On Burnout From Surface Acting In A Seasonal Service Industry, Jeremy Fishman

Dissertations

In the world of customer service, it is commonly believed that the customer is always right, even when they may not be or may be. Roles that carry immediate interaction with the consumer have certain expectations that employees must fulfill, necessitating both surface acting and deep acting; tenets of emotional labor (Diefendorff et al., 2006). Previous research has revealed that relying solely on surface acting can lead to emotional exhaustion and burnout, impacting individuals and even spreading through emotional contagion (Mawritz et al., 2012; Totterdell & Holman, 2003). Leaders turn to emotional intelligence to address these challenges, which can potentially …

Developmental Pathways From Player To Coach For Volunteers In An American Football Organization In Germany, Gary Cramer

Dissertations

The leadership style of organizational leaders is a key factor affecting volunteer coach recruitment and retention; yet the examination of developmental pathways from player to coach is lacking in the literature, especially as viewed from the perspective of those who are followers. The study addressed the following research question: How do volunteer coaches in an American football organization in Germany, who once played for the same head coach in the organization they currently coach, describe their pathway of development from player to coach? The purpose of this phenomenological case study was to inductively investigate the developmental pathways of volunteer sport …

ความมั่นคงของมนุษย์ท่ามกลางการแพร่ระบาดของวิกฤตโควิด-19: การศึกษารายกรณีสามล้อถีบในเขตเทศบาลนครนครราชสีมา, เนติ ภูริทัตสิริ

Chulalongkorn University Theses and Dissertations (Chula ETD)

การวิจัยครั้งนี้มีวัตถุประสงค์ (1) เพื่อศึกษาชีวิตความเป็นอยู่และการดำเนินชีวิตของผู้ประกอบอาชีพสามล้อถีบก่อนการเกิดสถานการณ์วิกฤตโควิด-19 (2) เพื่อศึกษาสถานการณ์ตามกรอบแนวคิดความมั่นคงของมนุษย์และการรับมือของผู้ประกอบอาชีพสามล้อถีบ และ (3) เพื่อเสนอแนะแนวทางการยกระดับความมั่นคงของมนุษย์ของผู้ประกอบอาชีพสามล้อถีบในพื้นที่เทศบาลนครนครราชสีมา โดยใช้วิธีการเชิงคุณภาพ ในรูปแบบการศึกษารายกรณี โดยมีกลุ่มตัวอย่างในการวิจัย 3 กลุ่ม คือ กลุ่มผู้ประกอบอาชีพสามล้อถีบ กลุ่มบุคคลแวดล้อม และหน่วยงานที่เกี่ยวข้อง จำนวนรวม 19 ราย โดยใช้เครื่องมือแบบบันทึกการศึกษาภาคสนาม แนวคำถามการสัมภาษณ์เชิงลึก และแบบบันทึกการถอดข้อมูลโสตทัศนูปกรณ์ เพื่อใช้เป็นเครื่องมือในการการเก็บรวบรวมข้อมูลทั้งใช้ในการสัมภาษณ์เชิงลึก และใช้การสังเกตแบบไม่มีส่วนร่วมเพื่อศึกษาปรากฏการณ์ที่เกิดขึ้น ผลการศึกษาพบว่า ผู้ประกอบอาชีพสามล้อถีบเป็นแรงงานสูงอายุและย้ายถิ่นเข้ามาในพื้นที่เพื่อทำงานระยะยาว ปัจจุบันประสบปัญหาเกี่ยวกับชีวิตความเป็นอยู่ อาทิ การมีรายได้น้อย การมีความเสี่ยงด้านสุขภาพ และเมื่อเกิดการระบาดของโควิด-19 ส่งผลให้อาชีพสามล้อถีบได้รับผลกระทบ 5 มิติ คือ (1) ผลกระทบมิติการมีงานทำและรายได้ (2) ผลกระทบมิติสุขภาพ (3) ผลกระทบมิติอาหาร (4) ผลกระทบมิติครอบครัว ส่งผลให้มีการปรับตัว และ (5) ผลกระทบมิติที่อยู่อาศัยและสิ่งแวดล้อม ทำให้เกิดการปรับตัวที่คล้ายกัน เช่น การปรับตัวด้านค่าใช้จ่ายและรายได้ การถีบสามล้อเพื่อรับอาหารและสิ่งของ การเรียนรู้เทคโนโลยีเพื่อเข้าถึงสวัสดิการของรัฐ และการใช้อุปกรณ์ป้องกันการติดเชื้อโควิด

An Accessible Life Sills Training Program: Mentoring An Individual's Internal And External Growth Simultaneously, Alana Hayes

Doctor of Leadership

Within Lubbock County there is not an accessible life skills training program that mentors an individual's internal (emotional) and external (financial) growth simultaneously. My focus is on mentoring at risk individuals with a hand up and not a hand out within my community. It is also applicable to individuals who want to help strengthen the lives of disadvantaged and/or at risk members in their community. It is most helpful to mentors as business owners, a manager, or a non-profit organization. However, it could also be useful to community members that would like to complete a long term service project. Ideally …

A Study Of Developing Artificial Coral Innovation In Line With The Context Of Promoting Thailand’S Economy And Society, Chawin Poomee

Chulalongkorn University Theses and Dissertations (Chula ETD)

This research aimed to develop innovative artificial reef technology to align with the context of promoting the Thai economy and society. The objectives were to understand the development direction of artificial reefs to meet the needs of tourists and conservationists, explore the feasibility of introducing new technology into artificial reef production, and study methods to reduce environmental destruction caused by reef deployment. The research employed exploratory and qualitative research methods, including in-depth interviews with a target group of 10 individuals and questionnaire surveys to study consumer behavior and product acceptance among a general consumer group of 100 individuals. Data analysis …

Strategies For Mitigating The Costs Of Evolving U.S. Governmental Regulations In The Financial Investment Industry, Walter Steven Miller

Walden Dissertations and Doctoral Studies

Financial investment leaders who lack strategies to respond to U.S. government financial policy changes’ risk decreasing organizational profitability resulting in customer and employee attrition. Grounded in Porter’s theory of competitive advantage, Barney’s resource-based view (RBV) theory and Pigou’s public interest theory, the purpose of this qualitative multicase study was to explore strategies financial investment leaders use to respond to U.S. governmental policy changes. The participants comprised three financial investment leaders at three Jacksonville, Florida organizations. Data were collected using semistructured interviews conducted face to face and by telephone along with documents obtained from the company websites. Through thematic analysis four …

Diversifying The Workforce: Women In Plumbing, Aviva Maxon

Scripps Senior Theses

Exploring the benefits and challenges of being women in plumbing through first person narratives.

How Company Age Affects Esg Ratings, Jonathan Thomas

Honors Program Theses

As environmental, social, and governance, or ESG, has only gained prominence in the 21st century, a great host of data has become available from company’s sustainability reports which have yet to be fully analyzed. This paper examines the ESG ratings of publicly traded companies based on the different ages of the companies, Using company founding dates from FactSet Research Systems Inc. and ESG ratings from HIP Investor Inc. on companies that the agency evaluates, the average ESG ratings of companies were compared between four groups of companies divided based on their ages to determine whether results vary for the different …

Analyzing Employee Perceptions On Monitoring In The Workplace, Jacob W. Holden

Williams Honors College, Honors Research Projects

This literature review will focus on companies' and employees' views on electronic workplace monitoring, surveillance, and tracking, the ethicality of such activity, and the benefits and drawbacks of such activity. I conducted a literature review with the specific research question "How does a company's policy on workplace monitoring, surveillance, and tracking affect employees' or potential candidates' view on working for the company?". I discuss four scholarly articles and the implications they have on how electronic performance monitoring (EPM) systems are perceived in the workplace.

Improving Discharge Education Quality In Urgent Care Settings: A Quality Improvement Project, Brielle N. Patscheider

Master's Theses and Capstones

BACKGROUND:

Effective discharge education is vital for improving patient care by enhancing health outcomes and reducing hospital readmission. When patients receive thorough and personalized discharge instructions, they are better able to manage their health, follow treatment plans, and identify symptoms needing further attention. This not only boosts patient satisfaction and safety but also reduces the strain on healthcare systems by decreasing preventable readmissions.

LOCAL PROBLEM:

Urgent care facilities serve diverse populations with a range of common, non-emergency ailments. The rapid service and walk-in availability often lead to a high volume of patients with diverse and complex medical needs. To eliminate …

To Revise Or Not To Revise: How Feedback Type, Interpersonal Liking, And Messenger Credibility Influence Revision, Rachel Jane Jensen

Graduate Student Theses, Dissertations, & Professional Papers

Revisions inevitably occur during project creation and curation; many of which are influenced by received feedback. Previous research has highlighted the role goals, perceptions of self, and task complexity play in revision, but little research has examined how feedback type and an individual’s feelings toward their feedback giver influence revision. A quasi-experimental design examined how feedback type (additive, subtractive, or none), interpersonal liking for a feedback-giver, and perceived credibility of a feedback-giver affected students’ (n = 155) willingness to revise, self-reports of revision, and calculated actual revision score. Results indicated that participants in a feedback-receiving condition reported higher levels of …

Sugardale Marketing Research - Group 5, Alex Gee, Greg Lewis, Carley Nastasi, Anna Nosek, Anna Pond

Williams Honors College, Honors Research Projects

Sugardale research findings for group 5

Sugardale Marketing Research Project, Brandon Gray, Xavier Zup, Alexis Rossilli, Robert Britton

Williams Honors College, Honors Research Projects

This is a marketing research project for Sugardale meat company. Our group will be conducting primary and secondary research in order to answer questions and achieve goals that will help the Sugardale meat company market to millennials.

Hartville Potato Chips Proposal, Colton J. Zweifel, Augustine M. Holben, Ashlyn T. Pinkerton, Adam J. Weidmann, Nick S. Maricocchi, Madyson E. Miller

Williams Honors College, Honors Research Projects

My Honors Research Team is assisting the small company called Hartville Potato Chips in their positioning and marketing in the business world. Our group looks to assess position where this company occupies in consumers' minds, how they can leverage their unique position, what companies they can partner with, what companies they partner with that are most successful, and where, financially, company is doing well. Our research will consist of interviews, second hand research, working with client, analyzing of financial materials, and focus groups. The goal overall is bring the company to a better spot in location of customers' heads.

Honors Project Hartville Potato Chips (Final) - College Of Business - Team 5 (Marketing Partnerchip), Isabela Schroeter, Justin Kriess, Trent Thomas, Devin Maddox, Irina Hacck, Jake Lubic

Williams Honors College, Honors Research Projects

TO EXPAND THE HARTVILLE POTATO CHIP COMPANY BRAND IN A WAY THAT WILL CREATE A UNIQUE POSITION IN THE MIND OF THE CONSUMER.

The Art Of Online Arbitrage: Essential Practices For Third-Party Sellers, Jesse Llamas

Theses and Dissertations

The topic of arbitrage is an essential concept in the financial world. It involves taking advantage of price discrepancies for an asset or security across different markets. The emerging third-party retail and online e-commerce arbitrage sellers industry is growing and becoming a popular income source for many individuals. While there is various research on arbitrage and its impact on the economy, there is scant literature on third-party retail e-commerce arbitrage selling. The goal of this research is to build upon existing scholarly work by examining optimal methods, tactics, and obstacles encountered by e-commerce arbitrage sellers who operate through third-party retail …

Addressing Burnout: A Shift To The Progressive Work Model, Monika M. Doss

Theses and Dissertations

Worker burnout is a prevalent global issue and has persisted for decades. Commuting, traffic, and work schedules conflicting with personal responsibilities are just a few of many frustrations workers often experience as a part of the current way of working. This research brings light to a new work model that mitigates worker burnout. Maintaining focus on the worker, this study asked: Does a progressive organizational work model mitigate burnout? The Progressive Work Model (PWM) is a forward-thinking framework used to organize work activities and processes within an organization that meets the work-life balance needs of the modern workforce by mitigating …

Exploring The Role Of The Theory Of Planned Behavior And The Intention-Behavior Gap In The Adoption Of Products And Solutions By B2b Organizations: An Analysis Of Organizational Culture As Moderators Or Mediators, Ronil Prasad

Theses and Dissertations

New product adoption by business-to-business (B2B) organizations is explored through an examination of the influence of the theory of planned behavior (TPB), organizational culture, and the presence of the intention-behavior gap. A phenomenographic design, utilizing qualitative surveys, enabled a detailed analysis of attitudes, subjective norms, and perceived behavioral control as key factors influencing adoption intentions and actions within US-based organizations. The study collected responses from a purposively sampled group of experienced decision-makers with authority over new product selection. A total of 86 B2B decision-makers responded to the invitation to participate

Thematic analysis revealed perceived behavioral control as the most influential …

Hasta La Raíz: An Exploration Of Latinidad In Venture Capital, Mariela Salas

Theses and Dissertations

This dissertation explores the multifaceted experiences and career management strategies of Latinos/as in the venture capital industry, an area marked by significant underrepresentation. This study aims to illuminate the unique challenges and strategies of Latino/a investors. Drawing on literature from identity formation, Latinidad, diversity and inclusion, and career management, this research addresses the gap in academic literature regarding the lived experiences of Latinos/as in venture capital. The study utilizes 18 narrative interviews with active Latino/a investors of diverse backgrounds and varying experience levels to develop a conceptual framework. This framework highlights the constructed identity of the venture capital investor through …

Sourcing Strategies To Mitigate The Risks Of Trade Actions, Marlene A. Gonzalez

Theses and Dissertations

This research investigates the impact of trade actions on supply chain organizations and explores the procurement strategies employed to mitigate associated risks. Through a two-paper format, the study delves into the perceptions of supply chain managers regarding disruptions caused by changing trade policies and examines the factors influencing their procurement decisions. By conducting qualitative interviews and quantitative analyses, the research aims to provide insights into how supply chain managers prioritize trade actions, adapt their supply base, and implement sourcing strategies to address trade-related challenges. With a focus on the US-China economic relationship and the utilization of trade policy tools such …

Intraday Price Bubbles And Their Influencing Factors: A Small- And Micro-Cap Analysis, Benjamin Sawyer

Theses and Dissertations

This dissertation explores episodes of intraday stock price bubbles in small- and micro-cap stocks, a type of price bubble that is understudied in traditional financial literature. Stock price bubbles, marked by significant deviations of market prices from fundamental value, often cause undue harm to market participants and hinder the efficient allocation of capital. Despite their long history and recurring nature, the anatomy of price bubbles is still highly debated--their existence, causes, and impacts. Drawing on market efficiency, microstructure, and behavioral finance theories, the research applies a number of traditional and more recently developed statistical tests to detect intraday bubbles and …

Heat Shields And Friendship Bracelets: Features That Enable Effective Employee Resource Groups, Kevin Sakamoto

Theses and Dissertations

Employee Resource Groups (ERGs) are a potentially powerful means of addressing inequalities and improving working conditions for underrepresented groups in organizations. However, little attention has been given to the motivation of employees who voluntarily donate their time in support of their ERG. The fact that membership in ERGs often coincides with a social identity group (e.g., Asian American) adds a dimension not associated with other non-formal groups (e.g., softball team) within an organization, and may increase the potential for ERGs to achieve valued outcomes. Drawing from academic literature on Social Identity Theory (SIT), employee voice, and activism, this qualitative study …

Exploring Strategies For Social Impact In Cross-Sector Partnerships: A Multiple Case Study Approach, Melanie Venture

Theses and Dissertations

The UN’s Sustainable Development Goals (SDGs) identify critical society challenges in areas of poverty, gender and income equality, health, and well-being. Consensus exists among scholars and practitioners on the need for cross-sector partnerships (CSPs) for achieving the SDGs. However, we have yet to identify the means of fostering collaboration to yield optimal social impact while also generating measurable results and financial returns. We lack actionable strategic frameworks for explaining how CSPs should be implemented. This multiple case study examined five socially oriented business-nonprofit partnerships and addressed how collaboration strategies can increase social impact of CSPs. The findings revealed important insights …

Crossing The “Valley Of Death”: How Climate Technology Entrepreneurs Navigate Relationships With Venture Capital Investors, Allison Lucas

Wayne State University Dissertations

As the world faces the ongoing and intensifying impacts of climate change, a group of innovative changemakers known as climate tech entrepreneurs (CTEs) are working on climate adaptation, mitigation, and/or resilience efforts by brining innovative technologies to the global market (UNFCC, 2018; Endeavor 2022). To realize the full potential of these technologies—tools, techniques, specialized knowledge or skillsets—they must be developed, deployed, and implemented at scale (IPCC, 2000). To do this, CTEs require external funding support, especially during a crucial period of the start-up lifecycle known as the “valley of death”. In this period between development and commercialization, production costs and …

Essays On Corporate Debt Structure, Kyuyoung Oh

Theses and Dissertations--Finance and Quantitative Methods

The dissertation consists of three chapters exploring three different facets of corporate debt structure choice. In the first chapter, “Risk Management and the Choice between Secured and Unsecured Debt: Evidence from Natural Experiment,” I study whether and how corporate hedging affects firms’ choice between secured and unsecured debt. Exploiting the introduction of steel futures as a natural experiment, I provide causal evidence that risk management enables firms to switch from secured to unsecured debt without sacrificing debt capacity. Cross-sectional evidence supports the interpretation that risk management drives the results. The effects are stronger for firms that are more likely to …

Boeing: A Human Resources Analysis For Issues And Solutions, Lene Anette Oest-Larsen

Undergraduate Theses, Professional Papers, and Capstone Artifacts

The study presented has analyzed Boeing, an aircraft manufacturing company, and its issues as a company through a human resources based standpoint, and thus providing human resources based solutions. Issues that have been identified include a toxic workplace, union difficulties, lack of quality, and more that have caused additional sub-issues as well. These various problems have been identified to stem from human resources practices, and it is suggested that Boeing address these issues through human resources. They may reevaluate their hiring and onboarding process to focus on strong ethics and valuing safety in their operations. It is crucial for Boeing …

Influencers Endorsement Advertising Methods On Different Social Media Platforms, Sophia R. Annaloro

Honors Undergraduate Theses

Social media marketing has opened a unique spot for Social Media Influencers. With their fame comes a lot of power over their follower's actions. Many things are at play when an influencer works with a brand to create promotional content for a product. Flow theory suggests that an abrupt advertisement does not match the pace or aesthetic of the content they are currently consuming. When one's viewing is abruptly interrupted by an advertisement, the consumers are now aggravated by the product. Distinctive characteristics of different platforms are likely to develop flow differently. This study analyzed how passive versus active product …

The Effect Of Mandatory Esg Disclosure On Firms’ Going-Private Decisions, Ying-Chi Huang

Dissertations and Theses Collection (Open Access)

This study examines whether mandatory ESG disclosure encourages publicly traded firms to go private due to an increase in proprietary costs. I find that firms affected by the European Union’s Non-Financial Reporting Directive 2014/95/EU are more likely to go private after the passage of the directive. The results of the cross-sectional tests suggest that the driver of the decision to go private is the increase in proprietary costs. The main results are more pronounced for firms with fewer peers who voluntarily disclose ESG information, those operating in industries with a higher rate of new entrants, those with higher R&D expenditures, …

The Effects Of Leader Member Exchange Differentiation On Task Performance And Organizational Citizenship Behaviors, Junhui Gan

Dissertations and Theses Collection (Open Access)

This study delves into the intricate dynamics of Leader-Member Exchange (LMX) within working teams, with a specific focus on Leader-Member Exchange Differentiation (LMXD) and its subsequent impact on task performance and Organizational Citizenship Behaviors (OCB). Utilizing a comprehensive, multisource dataset comprising 394 employees across 120 store teams in three furnishing shopping malls in Zhejiang Province, China, this research employs a two-wave data collection methodology to examine the proposed theoretical model.

Contrary to prevailing assumptions in the LMX literature, this study reveals that LMXD does not significantly influence anticipated team conflict, nor does it exert indirect effects on task performance and …

Research On The Industrial Chain Network-Driven Innovation Model Of China's Audio-Visual Industry Park, Yang Chen

Dissertations and Theses Collection (Open Access)

This dissertation explores the model through which Chinese audio-visual industry parks drive innovation leveraging industrial chain networks, with Xing Guang Movie and Television Park as the core case study. It also integrates analyses of several other representative Chinese audio-visual industry parks. Based on these case analyses, it identifies critical elements essential for successful innovation within audio-visual industry parks driven by industrial chain networks, thereby providing a realistic foundation for the theoretical framework of the thesis.

Drawing on innovation theory, network theory, industrial chain network theory, and collaborative capability theory, this study abstracts the model driving innovation through industrial chain networks …