Business Commons^™

The Effect Of Values On System Development Project Outcomes, Daniel B. Ward

Theses and Dissertations

In order to understand why organizations make certain decisions and target certain outcomes, it is useful to understand their priorities and preferences, commonly referred to as “values.” This research explores the relationship between the technical values held by system development teams and the operational effectiveness of the systems those teams produce. Specifically, it examines the impact of a value set called FIST (Fast, Inexpensive, Simple, Tiny) on DoD and NASA system development projects, and investigates the correlation between the FIST values and operational outcomes. The findings show that the FIST value set enhances project stability, increases the project leader’s control …

An Econometric Analysis Of The Effectiveness Of Compensation To Retention, Juan Jose Guzman

Theses and Dissertations

In July 2001, Lieutenant General Donald L. Peterson, Deputy Chief of Staff, Personnel, United States Air Force, testified before Congress that adverse retention rates were senior leadership’s number one concern. Military compensation sustains "defense manpower policies that in turn support the nation's defense strategy." Defense spending must be allocated efficiently to maintain the optimal mix of forces and weapon systems to respond to national security objectives. The President requested $149.9 billion for military pay and healthcare for Fiscal Year 2009, or 29 percent of the total proposed defense budget. When military compensation constitutes nearly one-third of department expenses, its impact …

Analysis Of The Military Medical Retirement System, Joseph M. Barnum

Theses and Dissertations

The purpose of this research was to evaluate the 60 year old military medical retirement system. Specifically, this thesis answered three research questions regarding a comparison of pay between the current system and the societal standard for injury and illness, identification of current segments of the military population disproportionately affected by the current system, and establishment of a minimal standard for medical retirement compensation. Previous research established the societal standard for compensation as the Value of Statistical Life. This thesis compared the current military medical retirement system with the Value of Statistical Life and identified several segments of the military …

Data Quality-A Key To Successfully Implementing Ecss, Craig A. Lane

Theses and Dissertations

In response to the Expeditionary Logistics for the 21st Century (eLog21) campaign initiatives published in 2003, the United States Air Force (USAF) pursued the acquisition of technology to help transform its logistics processes. With process mapping complete and a proposed roll-out schedule, forward progress towards full implementation of the Expeditionary Combat Support System (ECSS) continues. As a key enabler to achieving eLog21 initiatives, implementing ECSS will help transform current USAF logistics business processes. Integrating more than 450 legacy systems, and with a projected end-state in excess of 750,000 primary, secondary, and tertiary users, ECSS is the largest enterprise resource planning …

Implementation Of Performance-Based Acquisition In Non-Western Countries, Fatih Cebeci

Theses and Dissertations

"Performance-based acquisition (PBA)" means an acquisition structured around the results to be achieved as opposed to the manner by which the work is to be performed. Performance-based acquisition is a results-oriented acquisition strategy used to achieve innovative solutions in agency programs. Most military systems have been used for decades, so future planning of defense procurement is critically important. Performance-based acquisition is a strategic method to manage business by promoting flexibility and innovation and creating win/win solutions through effective communication, organizational goal alignment, and clear accountability among the buyer, seller(s), and subcontractors. In this century, many governments are transitioning their acquisition …

A 4-Step Process Evaluation Model To Assess The Success Of Performance Based Logistics Contracts, Ferit Buyukgural

Theses and Dissertations

Performance-Based Logistics (PBL) is DoD' s preferred product support approach in order to satisfy vitally-important war fighter needs. The elasticity of these needs makes it impossible to build a one-fits-all template PBL contract with the contractors. Thus, both economic metrics such as Cost per Unit Usage and non-economic metrics such as Availability, Reliability, Logistics Foot Print and Logistics Response Time can be defined and tailored according to each individual program. However, evaluation of the success of a PBL contract gets harder proportional to the increased number of different types of metrics. This research suggests an integrated model approach for combining …

Achieving Alignment: An Analysis Of Enterprise Architecture Best Practices Within The United States Air Force, Michael A. Fetters

Theses and Dissertations

This research uncovers areas of best practices that support achieving alignment between an organization’s Information Technology (IT) and its business processes. One principal finding of this effort revealed that the means used to achieve alignment exists within the effective application of Enterprise Architecture (EA), a common practice found throughout the Federal Government, Department of Defense, and the Air Force. EA is the tool used to achieve alignment; likewise, the reason for developing IT architecture is to achieve alignment of IT investments and mission objectives. This research groups the best practices into vision, identification, framework, and governance. Interestingly, these practices relate …

Classification Of Schedule Management Barriers Through Concept Mapping, Gregory W. Voth

Theses and Dissertations

Barriers to adoption of schedule management processes are a matter of serious concern to the acquisition community. Schedule management has been widely accepted to contribute to the successful execution of complicated system development processes since the 1950s. However, studies of recent acquisition failures illustrate that over the last 15 years, there has been significant internal resistance to the adoption of schedule management processes. This exploratory effort used concept mapping to identify and classify the types of barriers existing in the Aeronautical Systems Center (ASC). A series of open-ended questions were posed to four experienced program managers in ASC. Units of …

Education And Training As Part Of An Expeditionary Combat Support System Implementation Strategy, Thomas M. Sprague

Theses and Dissertations

One current venture of the United States Air Force (USAF) is the implementation of the largest ever single-instance of an enterprise resource planning (ERP) system. This project, dubbed Enterprise Combat Support System (ECSS), has the potential to integrate the USAF worldwide supply chain and make transparent the currently cloudy connections between parts, people and processes. Unfortunately, ERP implementations are rife with potential problems and there is no guarantee of successfully implementing ECSS unless the USAF properly manages these problems. One problem area the USAF must manage is ERP education and training. According to the literature, this area is consistently underestimated. …

Cost Forecasting Models For The Air Force Flying Hour Program, Tyler J. Hess

Theses and Dissertations

The fiscally constrained environment in which the Air Force executes its mission places great emphasis on accurate cost estimates for planning and budgeting purposes. Inaccurate estimates result in budget risks and undermine the ability of Air Force leadership to allocate resources efficiently. This thesis evaluates the current method used by the Air Force and introduces new methods to forecast future Flying Hour Program costs. The findings suggest the current forecasting method’s assumption of a proportional relationship between cost and flying hours is inappropriate and the relationship is actually inelastic. Prior research has used log-linear least squares regression techniques to forecast …

The Correlation Of Human Capital On Costs Of Air Force Acquisition Programs, Stephen E. Gray

Theses and Dissertations

Previous studies have linked human capital with performance. The studies have shown performance, measured as output, of a firm can be increased by adding more personnel and/or increasing education levels. This research uses the Cobb-Douglas Production function to build upon that relationship of inputs to outputs. The output in this study is the average cost overrun of Aeronautical Systems Center research, development, test, and evaluation contracts managed from 1994 to 2008. The inputs are the numbers of military/government employee financial managers, program managers, engineers, rated personnel, and military/government employees in those career fields possessing a graduate degree or higher. A …

An Assessment Of The Air Force Weather Agency's Readiness For Knowledge Management Initiatives, Daniel Tucker

Theses and Dissertations

The successful implementation of knowledge management (KM) initiatives requires a level of commitment and preparedness by the organization that is commensurate with the expected results. An organization must be willing to allocate the necessary resources to ensure their readiness to undertake new KM projects. The purpose of this study is to review AFWA’s organizational culture and measure its propensity for accepting KM initiatives. The study uses empirically validated constructs to evaluate and assess the organization’s people, culture, climate, processes and attitudes as they relate to KM. This research was conducted using semi-structured interviews to elicit respondents’ views about KM practices. …

Value-Driven Enterprise Architecture Score: Evaluation Applied To Joint Force Protection Future State Design, Larry D. Cotton, Gary A. Haase

Theses and Dissertations

This research presents a methodology to evaluate the quality of a system's architecture using principles drawn from Value-Focused Thinking (VFT) and resulting in a Value-Driven Enterprise Architecture Score (VDEA-Score). This is an overall numerical architecture quality score useful to a system's management team to identify the advantages and disadvantages of a system design and associated architecture documentation or to track its quality across discrete evaluation epochs. This effort determined which aspects of the architecture are most valuable to the stakeholder in the areas of (1) the system effectiveness values (quality of the instantiated system being represented and its ability to …

An Analysis Of Class Ii Supplies Requisitions In The Korean Army's Organizational Supply, Min Cheol Cho

Theses and Dissertations

Timely supply support is critical to sustaining military readiness and operations. In order to improve user satisfaction and to ensure supply support in a timely manner, the supply management paradigm is changing from supplier (supporting unit) focused management to customer (combat unit) focused management. This research focuses on improvements to the requisition process in Organizational Supply to reduce Customer Wait Time (CWT) in the Korean Army Supply Chain (KASC). The causes leading to requisition problems in seven key areas of Organizational Supply were examined, and seventeen solutions for the problems were suggested. Solutions that can be executed immediately without cost …

Quantification Of Mandatory Sustainment Requirements, Joe M. Blackman

Theses and Dissertations

To emphasize the importance of sustainment, the DoD Joint Requirements Oversight Council addressed sustained Materiel readiness and established a mandatory Key Performance Parameter (KPP) for Materiel Availability; it also established supporting Key System Attributes (KSAs) for Materiel Reliability and Ownership Cost (Chairman of the Joint Chiefs of Staff Manual (CJCSM) 3170.01C, 2007). Current guidance requires two numbers: a threshold value and an objective value (Chairman of the Joint Chiefs of Staff Manual (CJCSM) 3170.01C, 2007). No distinction is made between the approaches in establishing these values for major system acquisitions, versus smaller, modification-focused efforts for existing systems. The Joint Staff …

The Hybrid Counterinsurgency Strategy: System Dynamics Employed To Develop A Behavioral Model Of Joint Strategy, Ferdinand Maldonado

Theses and Dissertations

Since the recent focus on the Global War on Terror, both military and civilian theorists have begun to “relearn” the intricacies of counterinsurgency warfare. We face difficult challenges when confronting non-state actors that tend to attack in the time between conventional battles and the establishment of stable governments. This research compares and contrasts current counterinsurgency strategies (Hearts and Minds and Cost Benefit Theory) by applying System Dynamics to provide insight into the influences and emergent behavior patterns of counterinsurgency systems. The information gained from the development of the models and from their simulation behaviors is used to construct a System …

Task-Technology Fit Assessment Of An Expertise Transfer System, Daphne R. Mcgill

Theses and Dissertations

Organizations today are using information technology to capture knowledge from experts and disseminate this knowledge to decision makers. Having the right information to the right person at the right time facilitates more effective and efficient decisions. This study uses Goodhue’s (1998) Task-Technology Fit (TTF) theoretical model to evaluate an Expertise Transfer Forum (ETF) developed by the Oklahoma State University for the Defense Ammunition Center’s quality assurance personnel. The preliminary findings suggest a good fit between the ETF and problem-solving tasks assigned to students in the DAC classroom environment. The participants also offered the following observations: • The ETF was more …

Modeling U.S. Occupational Health Costs, Joseph M. Bauer

Theses and Dissertations

The primary purpose of this research was to improve the effectiveness of cost comparison analyses for the 75th Aerospace Medicine Group, Hill Air Force Base, Utah. Bioenvironmental engineers sought a more robust cost comparison tool, allowing engineers to quickly determine the viability of proposed occupational health-related expenditures. To justify the funding of potential projects, engineers must quantify the expected cost savings. Improved cost comparison analysis enables personnel to better justify worthy projects or filter out uneconomical solutions. A secondary purpose of this research was to validate Department of Defense (DoD) occupational illness cost factors. This research effort focused on cost …

Operations Tempo And Turnover Intentions: An Exploratory Study Of The Air Force's Explosive Ordinance Disposal (Eod) Career Field And Development Of The Air Force Civil Engineer Retention Questionnaire, Joseph A. Tortella

Theses and Dissertations

From a managerial perspective, the attraction and retention of high-quality employees is more important today than ever before (Holtom, Mitchell, Lee, & Eberly, 2008). This continuing growth of importance with regards to retention has validated the efforts of many studies within the context of turnover to better understand the relationship between turnover and the factors that may influence the behavior. Employers want to know what the reasons are for employee turnover. However, more importantly is that once behaviors are identified the employers are then equipped with a better understanding of how this relationship can be controlled. This relationship also has …

A Cost Analysis Of Dining Facilities: Should The Air Force Continue To Operate Dining Facilities?, Michael J. Hickam

Theses and Dissertations

The Air Force is currently spending approximately $128M per year for food service contracts alone (Hamilton, 2008). These costs do not even account for the costs of labor, supplying food, maintenance contracts, or even utilities. With available annual dollars becoming smaller, the Air Force must examine its current processes and eliminate those which are not mission essential. The Air Force is currently testing new ways of providing meals for their enlisted members. In, 2009, several bases will begin using a swipe card system where airmen can use their swipe card to eat at any services operated facility. In addition, several …

An Analysis Of Defense Information And Information Technology Articles: A Sixteen Year Perspective, Daniel K. Smith

Theses and Dissertations

Over the past two decades, information and information technology (IT) have evolved significantly and have become increasingly important to our national security. Many different journals have described this evolution. The purpose of this study is to examine the evolution of information and IT through the articles of two defense journals over a sixteen-year period. It provides a review of the article subject matter, the changes in the subject matter, the contributing authors and their institutions, and predictions for the next five years.

A Critical Analysis Of The Kosova Customs Service Process And Procedure: Internal Customs Clearing; Opportunities For Increased Efficiency And Regional Success, Perparim Muja

Theses and Dissertations

If one were to ask if re-engineering various systems and procedures of the Kosova Customs Service would be in the service of government of Kosova, the service itself, the broader local, regional and international business community, and the general population as a function of a national strategy designed to bring Kosova closer to European Union Standards the answer to that question would be a simple yes.

The more precise question needs to identify specific process and procedure, and in this regard the question then becomes has the time come for the Kosova Customs Service to implement Internal Customs Clearance procedures? …

Strategic Management Of Sme Construction Companies In Kosovo, Lulzim Beqiri

Theses and Dissertations

Now days there are a lot of books, journals, international conferences in regards of Strategic Planning that shows to be a very interesting subject to be discussed and focused our studies in this field.

Kosovo, a part that is a newborn country, as well was release from a communist way of organising economy therefore I thing that we do not have that much experience in strategic management of Small and Medium Size (SME) companies, and my study is focused on strategic management of SME construction Companies in Kosovo as a contemporary need of development in construction field.

The SME have …

“Investments From Foreign Financial Institutions During The Period 2000-2008 And Their Impact In The Job Creation By Smes In, Agnesa Vezgishi

Theses and Dissertations

I would like to express my acknowledgement to everyone that contributed in one way or another to the completion of this master work, which I hope is just a beginning of my contribution to the economy development of Kosovo as well as that it will create a significant basis for my further studies.

There are several factors and people that helped me to come to hopefully very valuable conclusions in this master work. I would like to take this opportunity to thank my mentor professor M. Bazaz for his efforts in helping me do this master work. Also, many thanks …

Collaborative Learning Utilizing A Domain-Based Shared Data Repository To Enhance Learning Outcomes, David J. Lubliner

Dissertations

A number of learning paradigms have postulated that knowledge formation is a dynamic process where learners actively construct a representation of concepts integrating information from multiple sources. Current teaching strategies utilize a compartmentalized approach where individual courses contain a small subset of the knowledge required for a discipline. The intent of this research is to provide a framework to integrate the components of a discipline into a cohesive whole and accelerate the integration of concepts enhancing the learning process. The components utilized to accomplish these goals include two new knowledge integration models; a Knowledge Weighting Model (KWM) and the Aggregate-Integrate-Master …

Voting In Group Support Systems : Theory, Implementation, And Results From An Exploratory Study, Kung-E Cheng

Dissertations

Group decision making is essential in organizations. Group Support Systems (GSS) can aide groups in making decisions by providing tools and process support. GSS is especially useful for geographically or temporally distributed groups. Researchers of GSS have pointed out that convergence processes are hard to accomplish in GSS. Voting tools in GSS can be a valuable asset in alleviating the difficulty of convergence processes because voting is a concise communication of individual preferences with a well defined procedure that is accepted by group members. In addition, voting results can serve as a group memory of the convergence processes. Field observations …

Organizational Capabilities As Predictors Of Effective Knowledge Management: An Empirical Examination, Kimberly K. Anderson

HCBE Theses and Dissertations

Knowledge management has become one of the most important trends in business, yet many knowledge management initiatives fail. To understand the success and failure of knowledge management, firms must identify and assess the organizational capabilities required for the effort to prosper, which is the focus of this study. Literature has offered important theoretical grounding for this study with regard to organizational capability as a predictor of knowledge management effectiveness, but empirical examination is lacking. The organizational capabilities have been identified as knowledge infrastructure capability (consisting of cultural, structural, and technological) and knowledge process capability (consisting of knowledge acquisition, conversion, application, …

Customer Satisfaction, Loyalty, And Repurchase: Meta-Analytical Review, And Theoretical And Empirical Evidence Of Loyalty And Repurchase Differences., Tamilla Curtis

HCBE Theses and Dissertations

Despite the large volume of research in the area of loyalty-repurchase-satisfaction, the findings on the relationship between these variables are conflicting. It seems that links between loyalty, repurchase, and satisfaction are not fully understood yet.

The study provided the theoretical background on loyalty, repurchase, satisfaction, and their interrelationships. The Theory of Planned Behavior and the Expectation Confirmation Theory were discussed. The loyalty-repurchase differentiation with five contributing factors was addressed. From the literature review nine hypotheses were proposed.

The study was conducted in three phases. The purpose of the first phase was to statistically identify the magnitude and the direction of …

The Effect On Corporate Performance Of Firms That Won The Malcolm Baldrige National Quality Award, John Richard Horne

HCBE Theses and Dissertations

This study examined the business results of companies that won the Malcolm Baldrige National Quality Award (NQA). It used performance data before and after the award to determine if there were significant differences in three key performance indices after

adoption of those business techniques that enabled these companies to win their NQA.

The three key indicators were return on assets (ROA), earnings per share (EPS) and the current ratio. The study examined the data in two ways; first tests were made by comparing company performance before and after winning an NQA. The second way of

testing was by comparing the …

Toward A Theory Of Morality: An Empirical Study Of Cognitive Moral Development In Market Channel Dyads In The Construction Industry Using The Defining Issues Test, James Nicholas Reischl

HCBE Theses and Dissertations

This dissertation tackles the ageless human debate of the body versus the soul. Based on Kohlbergian theory, the multidisciplinary literature review advances the proposition that moral development proceeds in waves of referential egoism leading to nonreferential altruism that is couched in power--the apple of the eye.

Many inter organizational studies using the Defining Issues Test have compared moral maturity levels coming from various academic backgrounds. Previous studies have purported that education is the chief moderating variable for moral maturity, with little regard for paradigmatic bases of power. Yet, in this study noncoercive power is carefully controlled because of the highly …