Business Commons^™

Cold Looks And Hot Tempers: Individual-Level Effects Of Incivility In The Workplace, Shannon G. Taylor

LSU Doctoral Dissertations

The deleterious effects of workplace incivility have been widely decried by practitioners and the popular press, but empirical evidence in this regard has only recently begun to accrue in the academic literature. As such, the present study examines the empirical validity of theoretically relevant attitudinal, health-related, and performance outcomes affected by workplace incivility. Hypotheses were tested with data obtained from individuals employed in a diverse range of for-profit and not-for-profit industries, organizations, and occupations and their supervisors. Results demonstrate that experiences of workplace incivility adversely affect employee attitudes and well-being; that workplace incivility experiences may indirectly affect feelings of burnout …

An Empirical Analysis Of Reputation Effects And Network Centrality In A Multi-Agency Context, Emily Jane Plant

University of Kentucky Doctoral Dissertations

Signals convey information to marketplace participants regarding the unobservable quality of a product. Whenever product quality if unobservable prior to purchase, there is the risk of adverse selection. Problems of hidden information also occur in the consumer marketplace when the consumer is unable to verify the quality of a good prior to purchase. The sending, receiving, and interpretation or signals are potential ways to overcome the problem of adverse selection. In general, there is a lack of empirical evidence for signaling hypothesis, particularly that which links signaling to business performance outcomes. This research proposes that reputation serves as a marketplace …

An Evaluation Of The Preceptions Of Board Development Needs In Non-Profit Organizations In Louisiana, Gail A. Hollins

LSU Doctoral Dissertations

The purpose of this study was to determine the perceptions of board members of non-profit organizations in Louisiana on board development. According to the literature review, boards of directors play a pivotal role in the life of non-profit organizations. Thus, it is essential that they operate effectively. Provision of a continuous development program promotes board and organizational performance as board members augment their knowledge, skills and abilities of their roles and responsibilities, and cultivate board, staff, and stakeholder relationships. The target population for this study was board members of non-profit organizations in Louisiana. A total of 267 non-profit organizations were …

The Influence Of Computer User Knowledge And Selected Demographic Characteristics The Academic Achievement Of High School Seniors, Michael E. Brown

LSU Doctoral Dissertations

The primary purpose of this study was to identify the influence of computer user knowledge as measured by the Computer User Knowledge Survey (CUKS), and the personal demographic characteristics of Gender, Age, and Race on academic achievement as measured by the Graduation Exit Examination-21 (GEE-21), among high school seniors in public schools in a parish in South Louisiana. The CUKS and the Gender and Race data were collected from the self-perceived CUKS survey administered to 295 seniors registered in English IV classes at a school in South Louisiana. The academic achievement data and the ages of the student subjects were …

The Impact Of Participation In Oncology Nursing Society Leadership Development Institute On Sustainable Leadership, Christine Guidry Gatlin

LSU Doctoral Dissertations

The Oncology Nursing Society (ONS) realized many years ago that it would take skilled, qualified leaders in oncology nursing to sustain the specialty of oncology care for years to come. With the nursing shortage and shortage in leadership, it is imperative to examine the impact of attending a leadership program on the future of oncology nursing. The control group and study group of identified oncology nurses were sent the Oncology Nurses Sustainable Leadership Survey Instrument via email from the Oncology Nursing Society. The control group of oncology registered nurses had not yet started the ONS Leadership Development Institute fellowship program. …

Essays On The Effect Of Financial Institution’S Dual Holdings Of Debt And Equity Securities, Jiun-Lin Chen

LSU Doctoral Dissertations

This dissertation analyzes the effects on the stock markets when institutional investors hold their client firms’ stocks. The first essay examines the trading impact around earnings announcements and the second essay studies the effect on stock liquidity. In the first essay, we find that relationship institutions (that have lent/underwritten and hold shares of clients) support their clients when these client firms have negative earnings shocks. Their support not only mitigates the negative abnormal return around earnings announcements but also reduces the post-earnings-announcement-drift, thus, earnings momentum profits. In the second essay, we find that client firms held by relationship institutions suffer …

Validity Of Delone And Mclean's Model Of Information Systems Success At The Web Site Level Of Analysis, Begoña Pérez-Mira

LSU Doctoral Dissertations

The DeLone and McLean Model of Information Systems (IS) Success is one of the most cited and commonly-used models in the IS literature. Generally, the model has been used mainly to explain IS success at the individual level of analysis. However, in rare occasions it has been utilized on its entirety to measure success at the organizational level of analysis. In this study, the DeLone and McLean Model of IS Success is applied at the organizational level of analysis in the E-commerce environment. We gather website features from 448 top retailers, categorize them following DeLone and McLean’s taxonomy, and introduce …

A Viable Entry Level Into Practice: Factors Determining Diploma Nursing Program Success, Linda M. Markey

LSU Doctoral Dissertations

Entry level into the practice of registered nursing has been a controversial topic in the profession of nursing since the American Nurses Association (ANA) Position Statement in 1965, which stated that entry level into practice should be at the baccalaureate degree level. The oldest and most traditional type of nursing program is the diploma nursing program. Diploma nursing programs have proven to score at or above the national mean on the National Council Licensure Examination for Registered Nurses (NCLEX-RN) required by all nursing graduates to pass to obtain licensure for the practice of nursing, regardless of educational preparation. The purpose …

Conceptualizing The Consumer-Brand Relationship As A Truly Dyadic Process, Jamye Foster

LSU Doctoral Dissertations

The consumer-brand relationship (CBR) has gained interest in recent years, but as currently conceptualized, it is limited to a parasocial relationship where the role of the brand is not acknowledged. In order to better understand the CBR, we have to ask several key questions: (1) What is the CBR? (2) What are consumer-brand interactions (CBIs)? And (3) How can we measure CBIs? The objective in Essay 1 is to develop a better understanding of the conceptual foundation of the CBR. This was accomplished through extensive review of relevant literature, which highlighted the need to consider the CBR as a truly …

Two Essays On Analyst Bias And Management Entrenchment, Bahar Ulupinar

LSU Doctoral Dissertations

This dissertation examines the interactions of corporate governance on analyst behavior. Analyst bias is well documented in the previous literature. However, the relationship between managerial entrenchment and analyst bias has not been explored. In my first essay, I hypothesize that while analysts strike a balance between personal reputation and revenue generation for their employers, entrenched managers of covered firms are more likely to induce analysts’ collaboration using management access and underwriting businesses. My hypothesis suggests that managerial entrenchment is a potential source of analyst bias. Consistent with my hypothesis, using the G-Index as a proxy for managerial entrenchment, I show …

Human Values And Corporate Actions Propensity: Examining The Behavioural Roots Of Societal Sustainability, Joel Marcus

Theses and Dissertations (Comprehensive)

Global society is currently facing a series of interrelated challenges that cross the economic, social, and environmental domains. Widespread market instability, corporate fraud, social unrest, failing states, environmental degradation, and climate change represent just a few of the most salient issues with which we are having to contend, and which could long affect future generations. Corporations, as the dominant institutions of our time, will necessarily play an important role in our ability to address these challenges. At a very basic level, corporate actions that degrade economic, social, or environmental value make the prospect of long-term sustainability increasingly uncertain. In contrast, …

Structural And Pricing Decisions In Manufacturing/Remanufacturing Systems With Vertically Differentiated Products, Hamidreza Faramarzi

Theses and Dissertations (Comprehensive)

This research encompasses three related papers to address some of the influencing factors in structural and pricing decisions in supply chains with manufacturing and remanufactunng. We consider new and remanufactured products that are vertically differentiated, that is, the consumers perceive the remanufactured product as of a lower quality and thus they are not willing to pay for them as much as they would for the new product. Examples of such products are seen in computer systems, automotive parts and office equipment.

In the first paper, we consider a closed loop supply chain that includes a manufacturer, a remanufacturer and a …

Three Essays In Corporate Governance, Vishaal Rabindranauth Anand Baulkaran

Theses and Dissertations (Comprehensive)

This dissertation comprises three related but different essays on corporate governance issues. The essays are preceded by an overview of the major areas of corporate governance research. The first essay investigates whether the valuation discount of dual class firms reported in the literature can be explained by three channels through which private benefits can be extracted—excess compensation, excess cash and excess capital expenditure. With a propensity score matched sample of S&P 1500 dual class and single class companies, I provide evidence that excess compensation and excess cash holdings of dual class companies lead to a larger discount that investors apply …

An Analysis Of The Contribution Of Public Relations To The Growth Of The Ballymaloe Brand., Avril Desmond

Theses

The aim of this dissertation was to explore the public relations techniques of Ballymaloe and determine the effectiveness of these techniques on the Ballymaloe brand. Relevant literature was explored and the subjects the subjects that were encountered included public relations traditional and new media avenues.

The research methodology constituted quantitative analysis. Interviews were the primary research tools, with media analysis being used to back it up. The data was analysed using content analysis procedures.

The conclusion identified that, Ballymaloe are inadequate in implementing two way communications with their strategic publics. The research highlighted the relaxed attitude towards their public relations …

Higher Education And The 2007 Recession: Examining The Relationship Between State Agency Structure, Fiscal Support, And The State Fiscal Stabilization Fund, Christopher J. Crumrine

MPA/MPP/MPFM Capstone Projects

The United States public post-secondary education system varies in its reliance on state support. Some states have a historic predisposition to a private post-secondary education sector, while others have a tradition of strong public institutions. In all cases, public post-secondary relies on state revenue for their general operating and capital budgets. Effective operation in the current fiscal environment requires a clear understanding of different factors affecting a state’s funding level and the challenges presented in periods of slow economic growth.

Over the past six years, higher education, on average, saw positive growth in state support. However, impressive increases in support …

Evaluating The Presidential Management Fellows Program: Has The Implementation Of A Standardized Assessment Test Altered Student Selection?, Graham Drake

MPA/MPP/MPFM Capstone Projects

The Presidential Management Fellows (PMF) Program aims to attract high-performing graduate students into federal service. Given the measured performance of past participants, or Fellows, many Federal agencies use the PMF Program as a cornerstone of their succession planning. Since its inception in 1977, the PMF Program has used a variety of selection mechanisms to identify and assess candidates. The most recent alteration in the PMF Program‟s selection mechanism in 2007 has raised questions of efficiency. While the implementation of a single standardized test has reduced costs and allowed more candidates to be evaluated, it is unknown if this assessment test …

Tax Collection Methods: Understanding Business Tax Collection And The Psyche Of Evasion, Kara Johnson

MPA/MPP/MPFM Capstone Projects

“Taxes are the life-blood of government, and their prompt and certain availability an imperious need (Justice Owen J Roberts, Bull V US 295 U. S. 247 (1935))” (Scharf). Tax collection is necessary to ensure revenues are collected to fund governmental services. States are losing tax revenue for a variety of reasons; this paper explores some of the major factors causing states to lose out on tax revenue. It addresses the tax gap, or unpaid taxes due and the economic inefficiencies caused by tax evasion. It analyzes the psyche of noncompliance in an attempt to discover the most efficient manner of …

Lean Construction Systems & Tools In Improving Operational Performance, Ng Jing Peng

Student Works (2010-2019)

Construction contractors are continuingly searching for ways of eliminating waste and increasing profit with the continuous decline in profit margins and increased competition in construction projects. Although numerous approaches have been developed to improve efficiency and effectiveness of construction processes, lean construction techniques offer the promise to minimize, if not completely eliminate, non value‐adding work. Lean Construction is a philosophy based on the concepts of Lean Manufacturing. It is about managing and improving the construction process by eliminating waste and increasing profit to deliver what the customer needs. Although construction organization have integrate some form of Lean System in day …

Customer-Based Brand Equity Of The Sportswear Market In Malaysia., Emilia Rosemera Uzir

Student Works (2010-2019)

Abstract not available

Determinants Of Bank Profits And Net Interest Margins In East Asia And Latin America, Mui Tin Low

Student Works (2010-2019)

This paper identifies the determinants of bank profits and net interest margins using bank level data, macroeconomic indicators and concentration ratio for ten countries in the East Asia and Latin America economies for the period of 2003–2008. A balanced panel of 167 banks operating in Argentina, Brazil, Colombia, Korea, Indonesia, Malaysia, Mexico, Thailand, Peru and Venezuela is used for this study. Of the 167 banks, 78 banks represent East Asia, while the balance 89 banks, Latin America. For purpose of this study, we first examine the determinants of bank profits and net interest margins based on the full sample of …

Survey On The Adoption And Implementation Of Cost Of Quality (Coq) Reporting Among Manufacturing Organizations In Malaysia., Murugan Rasamanie

Student Works (2010-2019)

Cost of Quality (COQ) has been regarded as an effective tool to contribute to achieve customer satisfaction and profits. This study explored the key issues of COQ reporting among manufacturing organizations in Malaysia. Present competitive global business environment and customer expectation for high quality product at competitive prices has initiated this study to determine the awareness level and adoption rate of COQ reporting among manufacturing organizations in Malaysia. The manufacturing organizations for this study were picked through stratified random sampling technique, using the Federation of Malaysian Manufacturers (FMM) Directory, 2009. The questionnaires were distributed via email and directly to the …

A Study On Full Service Restaurants' Attributes And The Key Determinants Of Customer Satisfaction Behavioural Intention., Chow Sweet Fun

Student Works (2010-2019)

Food service sector in Malaysia is sizeable and rapidly growing. The lifestyle changes created by modern living are expected to continue to fuel the steady growth of food service sector. However, due to the minimal entry barrier, this industry has become more competitive than ever and susceptible to failure. To obtain a better understanding of the customers’ preference in choosing food establishment, the importance and performance of 22 attributes that are divided to four construct namely physical environment, food quality, service quality and price fairness and the significant determinants of customer satisfaction and behavioural intention are evaluated. The restaurant attributes …

A Comparative Study Of The Performance, Macroeconomic Variables, And Firm's Specific Determinants Of Islamic And Non-Islamic Indices : The Malaysian Evidence., Mohamed Shikh Abu Baker Albaity

Student Works (2010-2019)

This thesis presents three related empirical studies on the performance and the long and short run dynamics between screened investment portfolio represented by Kuala Lumpur Syariah index (KLSI) and non-screened investment portfolio represented by Kuala Lumpur Composite index (KLCI) in Bursa Malaysia. The KLCI contains the largest 100 companies in Malaysia. This index facilitates as a barometer of the Malaysian economy while, the KLSI is the first Syariah compliant index in Bursa Malaysia. KLSI represents companies abiding to Islamic laws of transactions, which is determined by the scholars in the Shariah supervisory board employed by Bursa Malaysia. The KLCI represents …

Influence Of Continuous Improvement (Ci) On Job Satisfaction., Ong Chee Wei

Student Works (2010-2019)

The purpose of this research is to determine the impact of Continuous Improvement (CI) on job satisfaction in Malaysia industry. Based on previous studies, it was anticipated that overall job satisfaction would be higher for employees who are working in companies that implementing Continuous Improvement practices and lower for employees who are working in companies that not implementing Continuous Improvement practices. The instrument of Continuous Improvement was adapted from Culp (1992), Limon (1993) and Ying (2000). In the mean time, employee’s job satisfaction was measured based on Job Satisfaction Survey (Spector, 1985). The collected data was tested with descriptive statistic …

Factors Influencing Activity-Based Costing (Abc) Success Implementation : A Study Among Manufacturing Firms In China., Zhang Yi Fei

Student Works (2010-2019)

Nowadays firms are experiencing a constant changing business context. Accurate costing information is crucial for any firms to survive and stay competitive. However, traditional volume based costing systems are subjected to many criticisms due to the failure to provide firms with a reliable, accurate and timely costing information. Activity-Based Costing (ABC) was introduced by Cooper and Kaplan (1988) to address the shortcomings of the traditional costing systems, and it is more suitable to assist management in strategy formulation, implementation and evaluation in today‟s advanced business environment. Motivated by the benefits of ABC, a number of researchers have conducted various studies …

The Implementation Of Computerized Accounting System As Part Of The Learning Process In The Malaysian Secondary Schools : A Survey On Accounting Teachers In Malaysia., Raja Badrul Hazim Hashim

Student Works (2010-2019)

The Malaysian Ministry of Education planned to integrate computerised accounting system into students‟ learning process in future. The decision by the Ministry gave a sign to all accounting teachers in secondary schools that they have to be prepared to teach and include computerised accounting system as part of the accounting curriculum soon. For this reason, there is an urgent need to understand and explore the technology acceptance among accounting teachers. The purpose of the study was generally to assess the acceptance level of secondary accounting teachers towards the implementation of computerised accounting system in Malaysia. Based on Technology Acceptance Model, …

A Study On The Determining Factors Of Operational Efficiencies Derived From Outsourcing : Malaysia As An Attractive Hub., Anbalagi Andy, Jesrina Ann Xavier, Lee Siew Yoong

Student Works (2010-2019)

Outsourcing had undergone a massive evolution since 1970s and has changed the way businesses operate in the global market place. Offshore outsourcing, in particular, has become a viable strategic venture and is no longer an exception but rather it is a norm in today’s economy. Many businesses are able to gain various operational efficiencies by embarking into strategic outsourcing initiatives although existing literatures have proven that there are also significant risks associated with this type of venture. It is interesting to note that not all outsourcing efforts have provided positive results for organizations nor proved fruitful. Nevertheless offshore outsourcing has …

Web-Based Supply Chain Management Capabilities In Malaysian Firms And Its Effect On Firm's Performance : An Empirical Study., Fakri Abdul Rashid

Student Works (2010-2019)

The study investigated the relationship between the five facets of web based supply chain management (WBSCM) capabilities and the firm performance in manufacturing and services firms in Kaula Lumpur. Malaysia. The objectives of the study were 1) to examine the level WBSCM’s capabilities and firm performance, 2) to examine the relationship between WBSCM’s capabilities and firm performance, 3) to examine the effect of WBSCM’s capabilities in relation to firm’s performance. Based on the literature reviews a model of relationship was proposed and developed   to examine the relationships between the five factors of WBSCM’s capabilities and firm performance To test the …

Pelaksanaan Pengurusan Kewangan Sekolah Menengah Bertaraf Pusat Tanggungjawab (Ptj) Di Malaysia., Marzita Abu Bakar

Student Works (2010-2019)

Managers of financial management responsibility center (PTj) secondary schools are faced with challenges, especially in determining the efficiency and effectiveness of financial management of government financial allocation. The purpose of this study is to review the implementation of financial management of PTj secondary schools in Malaysia based on PTj reports, studies and past literature and issues raised. The objective of the study is to review the PTj secondary schools based on information regarding financial resources, level of clarity of principals, and level of principals‟ autonomy to make financial decisions and control the level of school financial management process. In addition, …

Retaining Talent : An Empirical Study Of Multi-Routes Model Of Job Coupling And Withdraw Tendency Among Chinese Mba Candidates., Zheng Weibo

Student Works (2010-2019)

Intellectual property and intellectual capital have become critical components of wealth creation. "Knowledge has become the pre-eminent economic resource, more important than raw material, more important, often, than money. Considered as an economic output, information and knowledge are more important than automobiles, oil, steel or any of the products of the industrial era‖ (Stewart, 2002). As the "carrier" of the talent of organizations become more significant than ever. Those employees with higher organizational performance characteristics are often entitled "core" or "talent" for their key networking status in creating organizational intelligent capital values. They can also be in fierce competition with …