Business Commons^™

Immigration And The Hospitality Industry, Joseph M. Rasic

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to correlate the research of immigration reform and the potential impact on the hospitality industry. For over a century, numerous debates and policies have been discussed and developed addressing the issue of immigration. The history of immigration policy shows that legislation was passed to address the current concerns for each of the past several decades, but additional changes are constantly needed in order to support the continued growth and changes of the nation. History also shows that some of the laws that were created to control immigration actually initiated larger issues, which led to …

Equipping Women For Food Service Sales, Robert Stegall-Smith

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to develop a training program which will equip women for success in foodservice sales. It will determine if women have greater sales skills in the current business environment. Research will be done to determine what role product and operations knowledge plays in sales success in addition to natural ability. Finally based on the findings it will be determined in what format to deliver the training

Application Of Modern Hospitality Management Practices In China's Time-Honored Restaurants, Junfeng Li

UNLV Theses, Dissertations, Professional Papers, and Capstones

“Time-honored” catering enterprises in China are currently facing severe tests as well as a rare opportunity to grow in market competition. Among catering businesses and those in academic circles, the common concern is how to take opportunities and use them to grow quickly. This study will use the SWOT model to analyze the present situation of China’s time-honored catering enterprises and will examine catering management techniques to find the optimum operational mechanisms to assist them. This will promote survival and growth of time-honored catering enterprises and provide a theoretical basis for the Chinese government's relevant policy decisions. The purpose of …

Utilizing Knowledge Transfer To Promote Management Of Countervailing Risks In Value Stream Analysis, Jeffery A. Temple

Engineering Management & Systems Engineering Theses & Dissertations

Organizations are frequently faced with the challenges of modifying and streamlining their processes by utilizing the latest process improvement techniques such as Lean Thinking. They use these techniques to allow them to better perform their organizational purposes through the elimination of waste and non-value added steps. Personnel performing these modifications need to account for potential outcomes and risks when streamlining processes. An association of knowledge transfer and experience to the identification and handling of these countervailing or alternative risks when performing Lean Thinking value stream analysis is investigated. The elements of risk management, Lean Thinking and knowledge transfer are described. …

How To Improve Project Management For Agile Federation Development, Priyanka Kotikalpudi

Engineering Management & Systems Engineering Theses & Dissertations

Developing a simulation federation out of a variety of heterogeneous simulation solutions is a complex task requiring very effective project management support in order to accomplish the common objectives and goals of this M&S federation. This thesis study conducts a detailed survey of available literature to identify the project management methods that can be extended to be applied to manage the development of simulation systems. The literature review led to the following two main results: (a) in general, there is insufficient literature dealing with M&S challenges for project management, (b) in particular, the two challenges of often changing requirements leading …

Corporate Governance, Ownership Structure And Intellectual Capital Disclosure : Evidence From Malaysia., Gan Kin

Student Works (2010-2019)

Since the Asian Financial crisis occurred in 1997, Malaysia has implemented important corporate governance reforms to identify and address weaknesses highlighted during the crisis. Malaysia is aggressively highlighting the importance of good corporate governance to maintain its competitive edge as well as a source for sustainable economic growth. Keenan and Aggestam (2001) stressed that the success and failure of organizations in the twenty-first century depends on good governance practices in creating and leveraging intellectual capital (IC). Further, Tayles et al., (2007) view that IC has attracted increasing interest in recent years as management recognizes the contribution it makes in their …

A Case Study On The Credit Guarantee Scheme., Mohd Rizal Zubair

Student Works (2010-2019)

A brief description of Bank Perusahaan Kecil dan Sederhana Malaysia Berhad (SME Bank) and Credit Guarantee Scheme (CGS) Bank Perusahaan Kecil dan Sederhana Malaysia Berhad or better known as SME Bank was established more than 30 years ago as Bank Industri dan Infrastruktur Malaysia Berhad. SME Bank is a Development Financial Institution and 100% owned by Ministry of Finance Incorporated and Ministry of Industrial and International Trade acts as the Supervising Ministry. As a Government Agency, SME Bank has its mandated role to provide financing as well as financial and business advisory services to Malaysian SMEs residing within predefined categories …

Las Vegas Visitor Demographics: Be Careful What You Wish For, Joseph Akinsete

UNLV Theses, Dissertations, Professional Papers, and Capstones

Targeting the correct customer is one of the most important components to owning and running a successful company. To have a great product that is marketed to the wrong customer, will result in lost profits and missed opportunities.

Over the last 20 years Las Vegas has seen two drastic changes in its target customer and visitor demographics. By the late 1980’s gaming revenue in Las Vegas was down as other areas in the country started to legalize gambling. In an attempt to stimulate visitor numbers the city was reinvented in the image of Disney. Themed hotels such as the Luxor …

The Opportunities And Risks For The U.S. Educators Of Exhibition Majors Entering The China Education Market, Wei Jia

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper provides a general introduction for American exhibition educators who are interested in launching joint programs with or exporting certifications into China. The study describes the status of exhibition and tourism education in China, and then presents an analysis of the exhibition certification programs of both China and the United States. Based on a comparison of the two systems, recommendations are made regarding . American educators could use this study as a reference for introducing their certification or higher education programs into China.

The Discussion Of First Mover Advantage In The Chinese Hotel Industry, Yuheng Zheng

UNLV Theses, Dissertations, Professional Papers, and Capstones

China’s tourism industry has become an important player in today’s tourism market. It has been reported by the WTO (World Tourism Organization) that China will become the world’s No.1 tourist destination by 2020 with more than 100 million tourists travelling to China every year (WTO, 1999; Pine and Qi, 2004). For international hotel groups, entering a new market like China is challenging. Cultural differences, government policies, entry modes and entry timing strategies all affect the potential success of the company. This paper will focus on timing strategies for foreign companies that want to enter the Chinese lodging industry and to …

What Is Influencing Financially-Driven Shareholder Activism In The Us And Uk—Principal-Agent Or Principal-Principal Problems?, Maureen I. Muller-Kahle

Theses and Dissertations in Business Administration

Shareholder activism is a response to corporate underperformance by one or more shareholders of the corporation. Classic agency theory suggests that shareholder activism is a mechanism to curb principal-agent problems in the firm. However, the principal-principal perspective suggests that shareholder activism is a mechanism for dominant shareholders to extract resources from the firm. This dissertation extends the current research by developing and testing competing hypotheses to examine the antecedents of financially driven shareholder activism in the United States and the United Kingdom. The extant literature on financially driven shareholder activism (FDSA) is reviewed, research gaps in the literature identified and …

Timeshare: Intervals Vs. Points, Monica Colvin

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to explore the different usage options associated with timeshare and why a company would choose to convert their current product form.

Sales Motivation & Morale During Extreme Times Of Change, Cheri L. Fairchild

UNLV Theses, Dissertations, Professional Papers, and Capstones

According to the National Bureau of Economic Research, the United States entered a recession in December 2007. (Woodworth, 2010). The hospitality industry has been hit extremely hard by this economic downturn. With clients cutting costs, there is less business to be had by the same, and in many cases, a growing number of hotels. At the same time, hotels are forced to cut costs in any number of ways to remain viable. This may mean scaling back services, staffing reductions and cuts in employee benefits. However, there is a point where a company simply cannot cut anymore without doing more …

How Stereotyping Affects Customer Service, Nicole Ruiseco

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper presents different ways in which stereotyping affects service in the hospitality industry. Specifically the food service industry, this sector is where interaction between guest and employee is the entire experience. Stereotyping a guest happens in a number of different ways. The negative stereotypes that are associated with guests are what effects the type of service a guest receives. When a guest is unhappy with customer service the point of the whole experience is diminished. Finding a way in which to reduce the amount of negative stereotypes associated with guests is critical in improving service and guest satisfaction. Having …

How Corporate Social Responsibility Influences Employee Job Satisfaction In The Hotel Industry, Chia-Chun Saprina Chiang

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to investigate whether strategic CSR programs in the hotel industry influence individual job satisfaction. Based on Valentine and Fleischman’s study in company ethics programs and employees’ perceived CSR, job satisfaction is related to many significant organizational factors and is usually a major concentration of business research that investigates employee-based phenomena (Valentine & Fleischman, 2008, p. 160). In addition, this paper will seek for the literature supporting the positive correlation between a company’s strategic CSR activities and its employees’ job satisfaction. In other words, this study will identify whether and how employees’ perceptions of their …

Three Essays On Cross-Listing, Liu Wang

Theses and Dissertations in Business Administration

This dissertation examines the role of cross-listing in shaping corporate earnings quality, stock price informativeness, and firm valuation, as well as its impact on a listing firm's home country information asymmetry and stock misvaluation.

The first essay addresses the information asymmetry between Chinese local A-share and foreign B-share markets and its impact on the B-share discount puzzle. In contrast with the widespread belief that domestic investors are better informed than foreign investors, this study indicates that foreign investors actually possess more value-relevant, firm-specific information in an emerging market such as China, where information transparency and investor protection are relatively weak. …

Workplace Aggression Behaviors, Organizational Justice, And Intention To Leave Among U.S. Telecommunications Workers, Thomas A. Wilson

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Workplace aggression behavior is a global phenomenon that casts a dark shadow on many of today's organizations, both public and private. As it frequently leads to violence, workplace aggression behaviors, which include harassment and bullying, have become a growing concern in the United States (Bandow & Hunter, 2007). Employees subjected to workplace aggression report a wide range of physical, psychological, and social complaints that prevent them from effectively performing their jobs (Fox & Spector, 2005). Employees who perceive feelings of injustice may experience decreased loyalty to their organizations (Tyler & Lind, 1992). Several researchers have examined aggression; however, little is …

Influences On Active Family Leisure And Its Relationship To Obesity, Shallie Marlene Taylor

Theses and Dissertations

The purpose of this study was to examine how attitude, subjective norm, and perceived behavioral control influence adolescents' intent to participate in active family leisure and furthermore to explore the nature of the relationship between active family leisure and body mass index (BMI) among adolescents. Adolescents (N = 472) completed an online questionnaire assessing the theory of planned behavior (TPB) variables, active family leisure, individual active leisure, and BMI. Structural equation modeling was used to analyze the data. Tests of direct paths of attitude, subjective norm, and perceived behavioral control to intent indicated these variables were significant predictors of intent …

A Consumer-Based Evaluation Of A Family Camp, Christine Davis Covey

Theses and Dissertations

The purpose of this study was to evaluate a family camp's performance from a consumer (parent) perspective. An Importance-Performance Analysis was used. Responses averages were plotted on a grid of importance versus performance with the overall means used as cross-hairs to create an action grid of four quadrants: keep-up-the-good-work (high importance/high performance), concentrate-here (high importance/low performance), possible-overkill (low importance/high performance), and low-priority (low importance/low performance). Findings indicated that parents are in large part receiving good performance on the factors that are important to them. Findings identified factors that were important to parents including some factors that camp directors were not …

Optimizing Aircraft Availability: Where To Spend Your Next O&M Dollar, Frederick G. Fry

Theses and Dissertations

In the current fiscally constrained environment, the Air Force must allocate resources where they are most needed and will be most effectively used. For aircraft, this means spending money on weapon systems in a manner that optimizes aircraft availability rates, thereby maximizing the warfighting capability of the Air Force. With that in mind, this thesis endeavors to improve the analytical capability of the Air Force by demonstrating a definitive link between operations and maintenance (O&M) spending and aircraft availability rates. In order to do that, explanatory regression models are developed that show the relationship between O&M spending and AA rates, …

A Linear Programming Approach For Determining Travel Cost Minimizing Ecss Training Locations, Jason S. Boerboom

Theses and Dissertations

The Department of Defense is currently operating in a fiscally constrained environment, and Air Force leaders are pressured to minimize spending while pursuing mission critical objectives. Personnel travel usurps a significant portion of the Air Force’s annual operations and maintenance (O&M) budget each year, but receives little attention with respect to cost saving strategies. During the Air Force’s implementation of the Expeditionary Combat Support System (ECSS), in which over 250,000 end-users will require training, it is vital that the Department determine the training locations that minimize costs incurred through personnel travel. This thesis seeks to determine which potential ECSS training …

Stealthy River Navigation In Jungle Combat Conditions, Fabio Ayres Cardoso

Theses and Dissertations

One of the biggest challenges for Brazilian military logisticians is to support effective jungle warfare for both real and training operations carried out by their combat forces in the Amazonian region. The jungle's heat, humidity, and dense vegetation put significant demands on the supply chain. Further, because of the difficulties of land or air transportation, water transport is the most reasonable transportation option to sustain these deployed forces. Planners must select from among the available watercourses those whose surroundings provide stealthy navigation to the combat force location where the requested supplies can be safely unloaded. We seek a method of …

Measuring The Effect Of Transportation Uncertainty In The Postponement Strategy, Chang-Sung Kim

Theses and Dissertations

A manufacturing company can postpone production and logistics processes in its supply chain system. The delaying of manufacturing and logistics can eliminate the burden of accurate forecasting of demand and thereby reduce inventory carrying cost. Identical postponement processes cannot be generally implemented because every product has its own characteristics in reference to demand and every company has its own individual production environment. A company needs to find its best postponement strategy to minimize its costs for any certain product. This study applies Pagh and Cooper (1998)’s typology of supply chain postponement/speculation strategies to find the best postponement strategy for a …

Korean Domestic Third Party Logistics Providers: Research For A Global Market, Daewon Kim

Theses and Dissertations

The objective of this thesis is to contribute to the globalization of Korean domestic third party logistics companies. This is accomplished through a benchmarking model for globalization based on a comparative analysis of domestic and global third party logistics provider (3PLs) companies. The research performed a SWOT analysis to identify the capabilities required by Korean domestic 3PLs to become global 3PLs. The research investigated the following areas: 1) global service, 2) infrastructure, 3) supply chain management (SCM) services, and 4) information technology (promptness, visibility). This was accomplished by an extensive literature review, case analysis of logistics companies, and telephone interviews …

Emergency Management Benchmarking Study: Lessons For Increasing Supply Chain Resilience, Jose M. Morais Jr.

Theses and Dissertations

The challenge to manage a business today is bigger than ever, because we cannot think only about our organization, but the intricate network of organizations that form our supply chain. Some organizations cope far better than others with both the prospect and the manifestation of unquantifiable risk -- they share a critical trait: resilience. This study researches emergency management organizations which are required to maintain a state of readiness for immediate reaction, and evaluates best practices in preparedness, detection, response and recovery. Extracting insights from multiple interviews, this research verified that most of the current emergency management best practices do …

The Effects Of Opinion Leaders And Change Messages On Organization Member Change Attitudes: A Field Experiment, Ryan L. Leblanc

Theses and Dissertations

The extent to which three change introduction strategies (i.e., opinion leadership, edict, and change message) influenced readiness for change were tested at four locations as part of a quasi-field experiment with three groups receiving an enriched change message and one control group. Readiness was measured before and after change implementation where it was hypothesized that change readiness would be most improved within the groups that heard the most persuasive and rich change messages. These hypotheses were not supported and data indicated that the differing treatments were never received by the majority of the change recipients, rendering the results of the …

Defining The Technology Transition Manager Within The Acquisition Framework Of The Department Of Defense, Ernest Csoma

Theses and Dissertations

One of the main challenges in new product development is maintaining communication and coordination among the various development and product teams supporting the project. This research proposes the establishment of a technology transition manager who acts on the behalf of the program manager as a “deal broker” to facilitate the transition of technology from one organization to another for further development and integration. Specifically, the researcher sought to answer five research questions addressing the required experience, expertise, organizational alignment, job skills, individual characteristics, roles, and responsibilities of technology transition managers. The researcher also examined differing expectations of transition managers among …

Development Of A Concept Maturity Assessment Framework, Robinson C.L. Hughes

Theses and Dissertations

Concept selection is an important investment decision point in product development. The Department of Defense too often selects concepts based on insufficient data, resulting in projects that are over-budget, over-schedule, and not what the customer wants. Decision makers must select for further development only the concepts that are effective and suitable to meet the needs of the users and require mature concepts to make an informed decision. This research proposes a stage-gated framework as a tool to assess and increase the maturity of concepts by creating an information criteria baseline at each decision gate. The framework represents a developmental scale …

Supply Chain Resilience: Assessing Usaf Weapon System Life Cycle, Brian P. Tobin

Theses and Dissertations

The Air Force Global Logistics Support Center (AFGLSC) is responsible for the United States Air Force’s supply chain. One of the AFGLSC’s responsibilities is to improve AF supply chain processes. This thesis investigates the subject of supply chain resilience and its potential impact for improving supply chain management. Through literature a supply chain resilience framework and measurement tool was identified for potential benefit to Air Force supply chain management. Air Force weapon systems were identified and segmented into two phases of the weapon system life cycle. This research analyzes data collected on supply chain resilience factors, vulnerabilities and capabilities, for …

Delivery Time Variance Reduction In The Military Supply Chain, Preston L. Goodrich

Theses and Dissertations

The United States Transportation Command (USTRANSCOM) is currently responsible for the daily shipment of supplies to forward operating bases throughout Afghanistan. Aerial cargo shipments are an important method used to quickly deliver items that are needed immediately. Currently, delivery times vary greatly. This variation causes a decrease in confidence for on-time deliveries. As a result, shipments are demanded early and often, causing bottlenecks in the transportation system and fewer on-time deliveries. This paper analyzes data gathered through the global transportation network to determine shipment characteristics that cause the greatest amount of delivery time variance. A simulation is developed using the …