Business Commons^™

Human Capital Strategies Of Leaders In The Food Service Industry, Olivia Patrice Chanté Miller

Walden Dissertations and Doctoral Studies

High voluntary employee turnover in the food service industry often exceeds 60%. Some food service leaders lack strategies to motivate employees to stay with the organization. High voluntary employee turnover negatively affects organizational profitability due to increased employee replacement costs and reduced organizational productivity. The purpose of this multiple case study was to explore the human capital strategies successful food service leaders use to reduce voluntary employee turnover intentions. The target population consisted of 4 managers of 4 different casual dining restaurants in Winston-Salem, NC who successfully used human capital strategies to reduce voluntary employee turnover intentions. The conceptual frameworks …

Strategies To Sustain Positive Leader-Employee Relationships To Increase Productivity, Bont'e Twyman-Abrams

Walden Dissertations and Doctoral Studies

Senior executive leaders face ongoing challenges assessing whether their leadership teams have the competencies to respond to rapidly changing business conditions resulting from negative leader-employee interactions. The purpose of this qualitative single-unit case study was to explore strategies that team leaders at an online, for-profit high school education system located in Delaware, used to sustain positive leader-employee relationships to increase employee productivity. The population consisted of 5 current team leaders (faculty members and executives) at the study site who had experienced team member losses, yet had implemented effective strategies to sustain positive leader-employee relationships and increased employee productivity. The conceptual …

Exploring Frontline Management Strategies Used To Improve Employee Engagement, Michael P. Wise

Walden Dissertations and Doctoral Studies

Managers who foster at least 65% employee engagement, based on employee engagement surveys conducted by Hewitt Associates, Inc., provide a 19% higher return to shareholders than managers who do not foster a 65% or higher employee engagement level. The purpose of this single site case study was to identify strategies that frontline managers used to build employee engagement, leading to higher organizational performance. The transformational leadership theory was used as the conceptual framework for this study. Data were collected through semistructured interviews from a purposeful sample of 3 frontline managers at a beverage manufacturing facility in the Midwest of the …

Strategies For Addressing Workplace Incivility And Retention In A Healthcare System, Keonda Schenck Schenck

Walden Dissertations and Doctoral Studies

Workplace incivility is increasing in prevalence in healthcare organizations. Despite the adverse effects of workplace incivility on employee engagement and voluntary employee turnover, some organizations do not have policies to address workplace incivility among employees. The purpose of this descriptive, single case study was to explore successful strategies leaders at healthcare organizations with 50 or more employees used to reduce workplace incivility and improve employee retention. The spiral theory provided the conceptual framework for the study. Semistructured interviews were held with 2 human resources (HR) professionals and 1 department manager with experience dealing with employee relations and success in retaining …

Strategies For Recruiting Cybersecurity Professionals In The Financial Service Industry, Iva Walters

Walden Dissertations and Doctoral Studies

The cybersecurity market is the fastest growing market in the United States; as such, leaders in financial institutions recognize their businesses are vulnerable, as money is accessible within computerized banking systems. The purpose of this multiple case study was to explore what strategies financial service leaders- use to recruit cybersecurity professionals. The conceptual framework for this study was the hierarchy of needs and stakeholder management theory. Data collection involved company archival documents and semistructured, open-ended interviews with 5 financial service leaders in the Midlands area of South Carolina who recruited skilled cybersecurity professionals to support long-term business sustainability. Coding, clustering, …

Role Of Middle Managers In Mitigating Employee Cyberloafing In The Workplace, Anizizo Aku

Walden Dissertations and Doctoral Studies

Companies in the United States are concerned about the indeterminate effectiveness of corporate cyberloafing mitigation efforts leading to the persistence of employee cyberloafing behavior. Although middle managers are the driving force behind the transformational influences that guide employee productivity and could proffer practical solutions, a lack of clarity surrounds the middle manager's role in the overall cyberloafing mitigation efforts within organizations. The central research question for this transcendental phenomenological research study explored the lived experiences of middle managers regarding their roles in mitigating employee cyberloafing at higher education institutions in Florida. This study used a social constructivist-interpretive framework that draws …

The Trilogy Of Science: Filling The Knowledge Management Gap With Knowledge Science And Theory, Anthony Shawn Bates

Walden Dissertations and Doctoral Studies

The international knowledge management field has different ways of investigating, developing, believing, and studying knowledge management. Knowledge management (KM) is distinguished deductively by know-how, and its intangible nature establishes different approaches to KM concepts, practices, and developments. Exploratory research and theoretical principles have formed functional intelligences from 1896 to 2013, leading to a knowledge management knowledge science (KMKS) concept that derived a grounded theory of knowledge activity (KAT). This study addressed the impact of knowledge production problems on KM practice. The purpose of this qualitative meta-analysis study was to fit KM practice within the framework of knowledge science (KS) study. …

Ranking Of Mortgage Underwriting Criteria For Multifamily Rental Property, Tejram Basdeo

Walden Dissertations and Doctoral Studies

The 2007-2009 recession negatively impacted the global economy, especially the real estate industry and multifamily rental properties. Obtaining credit became difficult, real estate lost 41% equity, 223 commercial banks failed, and 3.2 million homes were in foreclosure. Grounded in systems theory, the purpose of this causal comparative study was to examine the impact of mortgage lender type on the average ranking of 8 mortgage underwriting outcome measures. For the study, 44 accredited mortgage professionals completed an online-survey. The results of the analyses of variance indicated a statistically significant (p < 0.001) lender type effect on credit score and loan-to-value ratio. Further analyses on credit score indicated a significant (p = 0.006) relationship between Category A and B lenders, Category A and C lenders (p < 0.001), and Category B and C lenders (p < 0.001). Further analyses on loan-to-value ratio indicated a significant (p = 0.017) relationship between Category A and B lenders and also Category A and C lenders with (p < 0.001), but the difference between Category B and C lenders is not statistically significant with (p = 0.063). The implications for positive social change include economic growth and expansion, as access to financing increases. Tenants in multifamily rental properties might also benefit from economic growth as the standard of living could increase when landlords initiate capital spending and development.

Strategic Alignment Of Information Technology Projects And Project Success, Joan Barnes

Walden Dissertations and Doctoral Studies

Alignment of information technology (IT) projects remains a concern for business executives and negatively impacts IT investments through failed projects. Drawing from the theory of systems thinking and the concept of holism, the purpose of this correlational study was to provide executive leaders with information about influences associated with the independent variables of project alignment and performance outputs, and the dependent variable, project success rates. Accordingly, the research question addressed the relationship between the 2-predictor variables and the outcome variable. Data collection involved a nonprobability, purposive sample of 49 credentialed project managers from Arizona who completed an online survey. Results …

Analytic Tradecraft In The U.S. Intelligence Community, John Joseph Borek

Walden Dissertations and Doctoral Studies

The Intelligence Reform and Terrorism Prevention Act of 2004 addressed the belief that weak analytic tradecraft had been an underlying cause of intelligence failures in the U.S. by requiring the Director of National Intelligence to establish and enforce tradecraft standards throughout the U.S. intelligence community (IC). However, analytic tradecraft-the innate abilities and learned skills of intelligence analysts, combined with the tools and technology needed to conduct analysis-is an understudied and poorly understood concept and a decade later, the frequency of intelligence failures has not improved. Using actor-network theory (ANT) as the foundation, the purpose of this qualitative narrative study was …

Achieving Hospital Sustainability Through Strategies For Nursing Leader Succession Planning, Venecia Holmes

Walden Dissertations and Doctoral Studies

Seventy percent of hospital leaders report a lack of succession planning practices as an organizational strategy to mitigate the risk of talent loss and for addressing nursing shortages. The purpose of this multiple case study was to explore succession planning strategies 6 hospital managers used to reduce the shortage of nurse leaders in 2 Hampton Roads, Virginia hospitals. The conceptual framework was Rothwell's succession planning model for understanding the succession planning strategies the hospital managers used to reduce the shortage of nurse leaders. After conducting semistructured interviews, and reviewing supporting hospitals' documents, techniques of compiling, disassembling, reassembling, interpreting, and concluding …

Leadership Style And Organizational Citizenship Behavior In Community-Based Mental Health Facilities, Paula Ann Lucey

Walden Dissertations and Doctoral Studies

A dramatic and historic evolution has occurred as mental health care has shifted from institutional-based care to community-based care. Framed by the social exchange theory, the purpose of this study was to identify the correlation of the leadership style of supervisors in residential care facilities with the organizational citizenship behavior of the residential care workers. The research questions focused on the correlation between the leadership styles and organizational citizenship behavior (OCB) with a secondary focus specifically on transformational leadership. Residential care workers in 3 states working in 65 facilities within a single organization completed 2 surveys: the Multifactor Leadership Questionnaire …

Decision-Making Strategies Of Venture Capitalists For Risky Startups, Antonio Wendill Mcclain

Walden Dissertations and Doctoral Studies

In 2014, venture capitalist (VC) investments were as high as $87 billion for startup companies. Furthermore, although more than 50% of venture-backed startups failed, return on investment came from only 10% of the investee companies. The high VC investment dollars and the low number of profitable VC-backed startups suggest challenges that VCs might experience in identifying profitable startups. Using a real options theory conceptual framework, the purpose of this multiple case study was to explore strategies VCs in the southeastern United States use to identify profitable startups. Data collection included observation and archival document reviews and involved semistructured interviews of …

Strategies And Processes For Implementing Financial Analysis For Business Success, Dawn Theona Alexander-Joseph

Walden Dissertations and Doctoral Studies

The early failure of startup businesses is a concern for many local communities, including the Virgin Islands, with about half of startups failing within the first 5 years of their life cycle. Besides the social and economic impact on communities, these failures have a personal effect on small business owners. Grounded in decision-making theory and the theory of financial management, the purpose of this single case study was to explore strategies and processes Virgin Islands retail business managers use to implement financial analysis for decision making to help sustain their operations. Data were collected using company records and semistructured interviews …

Small Business Marketing Strategies For The First 5 Years, Shiina Pai

Walden Dissertations and Doctoral Studies

Small businesses have an integral role in the U.S. economy and represent 99.7% of all employers in the United States; however, approximately 50% of small business start-ups fail within the first 5 years. Developing and implementing a well-formulated marketing strategy is critical to the success of business because a marketing strategy provides long-term benefits for a company's financial performance and increases the survival rate. The objective of this case study was to explore the marketing strategies that small retail business owners use to sustain their businesses for the first 5 years. The population was 5 successful retail-based small business owners …

Strategies For Managing The Shortages Of Registered Nurses, Jody-Kay Mcfarlane Peterson

Walden Dissertations and Doctoral Studies

The purpose of this multiple case study was to explore strategies that healthcare facility leaders in Central Minnesota use to recruit and retain qualified nurses. Participants were 6 healthcare facility leaders including 2 nursing directors, 2 human resource personnel, 1 nurse supervisor/administrator, and 1 nurse recruiter who had the knowledge and experience in recruitment and retention of Registered Nurses (RNs) in healthcare facilities in Central Minnesota. The Herzberg 2-factor theory was the conceptual framework. Semistructured interviews were used to collect data. Data were analyzed using Morse's 4 steps data analysis process. The major themes were recruitment strategies and retention incentives. …

Effects Of Change Valence And Informational Assessments On Organizational Readiness For Change, James Edward Phillips

Walden Dissertations and Doctoral Studies

Nearly two-thirds of organizational change initiatives are unsuccessful due to a lack of high levels of change readiness prior to implementation of the change. A review of the literature supported the importance of establishing organizational readiness for change (ORC), but a gap remained in the empirical data and extant literature about whether presumed antecedents identified in ORC theory contribute to increased levels of ORC. The purpose of this study was to gather empirical data to address this question of whether change valence and informational assessment scores are associated with increased levels of organizational readiness for implementing change. The research design …

Virtual Team Success: The Impact Of Leadership Style And Project Management Experience, Albert Udom

Walden Dissertations and Doctoral Studies

The ability of project managers to effectively lead virtual teams is an important factor in the teams' success. Since the 1990s, organizations' use of virtual teams to plan and execute projects has increased, yet virtual teams continue to have high failure rates. The purpose of this correlational study was to examine whether a relationship exists between leadership styles, years of project management experience, and success of virtual teams. I used the path-goal theory of leadership as the theoretical framework for this study. A nonpurposive random sample of 160 project managers in the San Francisco Bay Area who had obtained the …

Efficacy Of Social Media To Promote Green Technology Use, Ehi E. Aimiuwu

Walden Dissertations and Doctoral Studies

Global warming has become a major threat to life, yet very little information systems

research has been conducted to help sustain the environment and many people do not

understand how social media can be used to combat global warming and climate change

to save the earth. The purpose of this single qualitative case study was to explore whether

social media can be used to increase the use of green technology, thereby reducing the

cost of environmental sustainment. According to the integrated sustainability framework,

which served as the conceptual framework for the study, firms should include green

practices in their business …

Leader - Member Exchange And Performance In Nonprofit Human Services Organizations, Charles A. Archer

Walden Dissertations and Doctoral Studies

Success of nonprofit human services organizations depends upon the ability to cultivate high quality performance among staff members. Employees of such organizations experience lower job satisfaction when managers disregard their opinions or treat them as unimportant. The purpose of this qualitative, exploratory case study was to explore employees' perspectives on the quality of their relationships with their supervisors and impacts of that perception on job performance. The central research questions regarded how employees understood those relationships and their impact on their work success. Using the framework of leader-member exchange (LMX) theory, which centers upon the employee-supervisor relationship, data were collected …

Pathways For Improving Nigeria's Procurement System, Donald Osebhawe Areguamen

Walden Dissertations and Doctoral Studies

The manual procurement processes used by some private companies result in increased costs and contract fulfillment delays. The focus of this multiple case study was to explore the strategies procurement managers use to reduce costs and contract fulfillment delays. The population for this study was three procurement managers of private plastics companies located at Maitama, in Abuja, Nigeria. Weiss's theory of change was the conceptual framework for this study. Data collection included semistructured face-to-face interviews and an exploration of company archival financial documents. Data were transcribed, coded, and then validated through member checking, resulting in the emergence of 5 themes: …

Strategies To Reduce Stress In The Insurance Industry, Rhonda Gene Bell

Walden Dissertations and Doctoral Studies

Approximately 40% of American workers report their jobs are extremely stressful. Business leaders who fail to address workplace stress increase employee propensity for poor performance, resulting in diminished profits. Grounded in the person-environment fit framework, the purpose of this single case study was to explore strategies 9 insurance industry leaders in Franklin County, Ohio used to mitigate workplace stress. The 9 insurance leaders who participated in the study work closely with staff, have experience working in stressful work environments, and utilize various tools to reduce stress. Data collected from face-to-face interviews and reviews of organizational documentation were useful for the …

Work Motivation Theory: Identifying Multi-Generational Values In The Workplace, Rhonda Rochelle Brown-Crowder

Walden Dissertations and Doctoral Studies

The workforce is diverse on gender, race, ethnicity, culture, work styles, and age. Employees from different generations have varying expectations of what they value from the workplace and therefore approach work differently. Generational differences can lead to mistrust and communication breakdowns. They can also impact job satisfaction and productivity. The Generational Cohort Theory was utilized in this nonexperimental study, and the sample was recruited from CB Richard Ellis Real Estate Group. The purpose of this study was to determine the work values differences among the 4 generational cohorts: Silent, Baby Boomers, Generation X and Millennials. The research questions for this …

Strategies Small Financial Business Owners Apply To Succeed Beyond Five Years, Tina M. Despin

Walden Dissertations and Doctoral Studies

Small businesses in the United States employ 98% of workers, yet approximately 47% of small businesses shut down in less than five years. Business leaders who fail to implement adequate strategic strategies experience reduced profits and sustainability challenges. These business closures cause unemployment rates to rise and inflict damages to the economic growth of economies in the United States. This multiple case study was grounded in the theory of transformational leadership. The purpose was to explore strategies used by small financial business owners to sustain their businesses beyond five years. The population consisted of 8small financial businesses in Southwest Florida; …

Balancing Career And Family: The Nigerian Woman's Experience, Ngozi Eze

Walden Dissertations and Doctoral Studies

Nigerian women have become more integrated into the workforce, but this integration has led to conflicts between work and family responsibilities. The purpose of this phenomenological study was to explore the lived experiences of Nigerian women regarding challenges and strategies in management and leadership positions in relation to their domestic lives and responsibilities. Liberal and social feminist theory and gendered leadership theory were used as the conceptual framework of the study. The findings of this study came from data obtained from semistructured interviews with 15 Nigerian women in leadership and management positions regarding their perceptions and lived experiences of balancing …

Employee Perceptions Of Loyalty As A Factor Of Performance. Grounded Theory Approach, Chanaz Gargouri

Walden Dissertations and Doctoral Studies

The relationship between employee loyalty and organizational performance has long been recognized but not included in performance appraisal models. This study identifies the perspectives of Master of Business Administration (MBA) candidates at a small private university in the eastern U.S. Fifteen interviews were conducted after distributing flyers among MBA classes and interested students volunteered to participate. The study was qualitative, based on personal interviews, to explore how loyalty is perceived in relation to performance. The theoretical framework used was Hogan's (1983) socioanalytic theory to explain differences in people's performance at work. Through use of a grounded theory approach, employees' perceptions …

A Case Study Of Rural Community Colleges' Transition To Entrepreneurship, James D. Genandt

Walden Dissertations and Doctoral Studies

The traditional role of workforce training by community colleges in support of regional economic development is insufficient to help rural areas survive in a global economy. Rural community colleges are uniquely positioned to provide enhanced economic development support through entrepreneurship and small business development programs. Using Woolcock and Narayan's conceptualization of social capital, the purpose of this case study of 4 community colleges in a midwest state was to identify specific entrepreneurship strategies rural community colleges use relative to economic development. The data were collected via email and telephone interviews with 11 employees connected to leadership and/or economic development from …

Management Contingencies Between Privately-Funded And Publically-Funded Broadcasting Organizations, Michael Godson-Amamoo

Walden Dissertations and Doctoral Studies

Organizations, for-profit or not-for-profit, continually assess demands from their internal and external stakeholders and adjust their operations and strategies for long term sustainability. Building on the classical contingency theory of organization, the purpose of this cross-sectional study was to identify the differences of operational values and principles between private and public broadcasting organizations; an additional goal was to examine how these organizations use their operating choices to adapt to their environment. In a comparative study design between for-profit and not-for-profit broadcasting organizations as independent variables, the focus of the study was to compare 3 groups of dependent variables regarding operational …

Small Business Participation In Federal Set-Aside Contracting, Steven R. King

Walden Dissertations and Doctoral Studies

In the United States, 99.9% of small businesses, which account for two-thirds of new jobs annually, do not participate in the federal set-aside program. Half of all small businesses will not survive their first 5 years. The purpose of this multiple case study was to explore strategies that U.S. small business leaders operating within the greater Colorado Springs metro area used to participate successfully in the federal contracting set-aside program. Von Bertalanffy's systems theory grounded the study. Data collection included semistructured interviews with an intensity purposeful sampling of 3 small business leaders participating successfully in the federal contracting set-aside program …

Influence Of Psychological Empowerment, Leadership, And Climate On Safety Outcomes, Christine Healy

Walden Dissertations and Doctoral Studies

Research has demonstrated that safety outcomes are impacted by workplace risk factors, but also supervisory practices and employee actions. An area that has not been explored is the impact of employee cognitions on safety outcomes defined as work-related injuries. Based on the conceptual framework of psychological empowerment (PE), the purpose of this study was to examine the relationship of employee cognitions as measured by PE as related to leadership and safety climate and the occurrence of work-related injury. The research examined the mediating effect of (PE) on the factors of leadership and safety climate and their relationship to work-related injury. …