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Full-Text Articles in Business

Fabulous Finals At Wimbledon, Richard C. Crepeau Jul 2009

Fabulous Finals At Wimbledon, Richard C. Crepeau

On Sport and Society

It’s been a week now since the finals were played at Wimbledon. On the women’s side the Williams sisters once again demonstrated to their opponents just how difficult it will be to win a tournament during which both of them are playing their normal game. On the men’s side Roger Federer entered the history books by winning his 15th Grand Slam event. As always Wimbledon offered a level of play that was memorable, and laid down new bench marks for high quality play and then reset the argumentative territory for the title “best Wimbledon match of all-time,” or at the …


The Accelerator, Volume 2 Issue 4, Summer 2009, Christa Santos Jul 2009

The Accelerator, Volume 2 Issue 4, Summer 2009, Christa Santos

The Accelerator

No abstract provided.


More Corruption In College Sports, Richard C. Crepeau Jun 2009

More Corruption In College Sports, Richard C. Crepeau

On Sport and Society

The story began with this line: The NCAA placed Alabama's football program and 15 other of the school's athletic teams on three years' probation for major violations due to misuse of free textbooks.


A Wild Weekend In Sports, Richard C. Crepeau Jun 2009

A Wild Weekend In Sports, Richard C. Crepeau

On Sport and Society

It was one of those weekends of sports gluttony, especially if you were fixated on a television set, intent on catching every bit of drama you could find. And indeed there was much to find. Hockey, basketball, tennis, golf, NASCAR, baseball, horse racing, and who knows how much else if you have access to the worldwide network of sports channels available from every corner of the universe. As for me, this weekend was extraordinarily full of sport as I was a bit under the weather and looking for escape from the realities of physical irritation.


The Death Of Nick Adenhart, Richard C. Crepeau Apr 2009

The Death Of Nick Adenhart, Richard C. Crepeau

On Sport and Society

For all us fans the opening of the baseball season is one of the first signs of spring. The teams have ended training in Arizona and Florida and are now ready for the long grind of the regular season. April is full of optimism and hope. It is the time of renewal, a time to begin again as an equal in the standings. Reality will set in eventually for all but the very best, hopes will fade, champions will be crowned, and then the following spring it will begin again.


Dick's Fantasy Sports: Ncaa, Yankee Stadium, And The Cubs, Richard C. Crepeau Apr 2009

Dick's Fantasy Sports: Ncaa, Yankee Stadium, And The Cubs, Richard C. Crepeau

On Sport and Society

Over the past few weeks I have heard and read a lot of very interesting things coming out of SportsWorld.


Guayas: Descubre El Mejor Secreto Guardado De Sur America: Plan Maestro De Desarrollo Turistico De La Provincia Del Guayas (Tourism Development Master Plan Of The Province Of Guayas), Robertico R. Croes, Manuel A. Rivera Mar 2009

Guayas: Descubre El Mejor Secreto Guardado De Sur America: Plan Maestro De Desarrollo Turistico De La Provincia Del Guayas (Tourism Development Master Plan Of The Province Of Guayas), Robertico R. Croes, Manuel A. Rivera

Dick Pope Sr. Institute Publications

No abstract provided.


Time For The Us To Get Serious In The Wbc, Richard C. Crepeau Mar 2009

Time For The Us To Get Serious In The Wbc, Richard C. Crepeau

On Sport and Society

In case you haven't heard, and apparently many in the United States have not, Japan is the World Champion of Baseball for the second time running. No, they did not win the World Series, they won the World Baseball Classic, and for the second time in as many tries the United States did not make it to the finals. If this were basketball the outcry in the United States would be deafening. In fact, there is no outcry.


Fsu And Bobby Bowden Are Mildly Slapped, Richard C. Crepeau Mar 2009

Fsu And Bobby Bowden Are Mildly Slapped, Richard C. Crepeau

On Sport and Society

Over the past several months Florida State University has been preparing to face the music in its latest athletic scandal. Now that the NCAA has made its ruling, FSU officials don't seem to appreciate the tune that the NCAA is playing. However, there is little doubt that many FSU athletes, with the proper academic counseling, could name that tune, although it might take more than three notes


The Commercialization Of College Sports, Richard C. Crepeau Mar 2009

The Commercialization Of College Sports, Richard C. Crepeau

On Sport and Society

At the 2009 NCAA Convention in January the president of the organization, Dr. Myles Brand, gave his State of the Association Address. The subject was the dangers of commercialism in intercollegiate athletics. Reading Dr. Brand's address on the brink of the annual epidemic of March Madness is, to the say the least, a mind-blowing exercise. It is either the product of unfettered chutzpah or incredible naïveté. The tone and content of the address offer considerable evidence of each.


A-Rod And Steroids, Richard C. Crepeau Feb 2009

A-Rod And Steroids, Richard C. Crepeau

On Sport and Society

Just when it seems that the drug issue in sports is about to slip out of the headlines, and just when it seems that the revelations about steroid use in baseball are coming to an end, something happens. This time an Olympic Gold Medal collector is photographed filling those massive swimming-developed lungs from a bong. Then the man who was going to remove Barry Bonds from the top of the home run charts and make any asterisks irrelevant is hung out to dry by another leak of confidential information from a sealed grand jury report.


Super Bowl Xliii, Richard C. Crepeau Jan 2009

Super Bowl Xliii, Richard C. Crepeau

On Sport and Society

It is time once again to enter the days of the Roman Numerals when excess becomes the norm, hyperbole is accepted as standard English, and the rich demonstrate in no uncertain terms that they are, and you are not. It is also the time when the middle class, those 85% of Americans who identify themselves as such, do their best to wallow in excess.


Objectification Of Children, Richard C. Crepeau Jan 2009

Objectification Of Children, Richard C. Crepeau

On Sport and Society

To say that sport is a central institution in American life would be a gross understatement. The obsessive hold that sport has on Americans is obvious to anyone who spends more than five minutes examining the culture. As we approach the mid-winter festival of the Super Bowl such an obsession seems self-evident.


Race And The Bucs, Richard C. Crepeau Jan 2009

Race And The Bucs, Richard C. Crepeau

On Sport and Society

As the nation prepares for the inauguration of Barack Obama as the 44th president of the United States (I have not seen that referenced as Henry Aaron's number), I am struck by how much has been written about the changes in American society that have prepared the United States for this moment. There have been articles about how the music industry has transformed the way in which Americans think about African Americans. The New York Times today has a piece on how American film has contributed to the transformation of American society. There have been numerous comments on the significance …


The Bc$; Football's (Non) Diversity, Richard C. Crepeau Jan 2009

The Bc$; Football's (Non) Diversity, Richard C. Crepeau

On Sport and Society

There is something so right about college football this year. On January 2, nearly a week before the so-called BC$ National Championship game, there is a legitimate national champion already in place. On the 2nd of January in some bowl game somewhere Utah stomped all over Alabama. You will remember the Crimson Tide from earlier this season when they were ranked by several experts, computers, and their fans as Number One in the nation. We know that Utah is the national champion, not because they rolled all over the Tide, 31-17, but because they are the only undefeated team in …


Hotel And Restaurant Entry-Level Job Competencies: Comparisons Of Management And Worker Perceptions, Dana V. Tesone, Peter Ricci Jan 2009

Hotel And Restaurant Entry-Level Job Competencies: Comparisons Of Management And Worker Perceptions, Dana V. Tesone, Peter Ricci

Rosen Faculty Scholarship and Creative Works

This article presents the findings of a central Florida study of lodging and restaurant managers as well as entrylevel workers who were graduates of hospitality management programs. It provides a theoretical construct as a basis of the methodology employed. The article then reports the findings of perceptions of desired knowledge, skills and abilities, and attitudes associated with entry-level employees. It further compares desired levels of preparation for entry-level positions in the industry as reported by respondents of both groups. Finally, the authors present conclusions and implications for central Florida practitioners and educators.


Marketing Orlando As A Tourism Destination: Collaboration And Competitiveness, Youcheng Wang Jan 2009

Marketing Orlando As A Tourism Destination: Collaboration And Competitiveness, Youcheng Wang

Dick Pope Sr. Institute Publications

No abstract provided.


White Paper Series Submission Guidelines, Dick Pope Sr. Institute For Tourism Studies Jan 2009

White Paper Series Submission Guidelines, Dick Pope Sr. Institute For Tourism Studies

Dick Pope Sr. Institute Publications

No abstract provided.


Strategic Human Resource Management Performance Metrics For Unit-Level Managers: An Exploratory Study Of U.S. Casual Restaurants, Kevin S.W. Murphy Jan 2009

Strategic Human Resource Management Performance Metrics For Unit-Level Managers: An Exploratory Study Of U.S. Casual Restaurants, Kevin S.W. Murphy

Rosen Faculty Scholarship and Creative Works

Many restaurant organizations have committed a substantial amount of effort to studying the relationship between a firm’s performance and its effort to develop an effective human resources management reward-andretention system. These studies have produced various metrics for determining the efficacy of restaurant management and human resources management systems. This paper explores the best metrics to use when calculating the overall unit performance of casual restaurant managers. These metrics were identified through an exploratory qualitative case study method that included interviews with executives and a Delphi study. Experts proposed several diverse metrics for measuring management value and performance. These factors seem …


Aspects Of Goals And Rewards Systems As Antecedents Of Abusive Supervision: The Mediating Effect Of Hinderance Stress, Mary Bardes Jan 2009

Aspects Of Goals And Rewards Systems As Antecedents Of Abusive Supervision: The Mediating Effect Of Hinderance Stress, Mary Bardes

Electronic Theses and Dissertations

In this study, I draw on research on goal setting, stress, and aggression to examine contextual antecedents of abusive supervision. I suggest that a characteristic of the supervisors' goals (viz., goal difficulty) can contribute to abusive supervisory behaviors through the effect it has on the supervisors' level of hindrance stress. I also propose that this mediating process is moderated by two characteristics of the supervisors' rewards (viz., goal-contingent reward and reward interdependence). Thus, I suggest a moderated mediation model predicting supervisors' hindrance stress acts as a mediator of the relationship between supervisors' difficult goals and abusive supervision. Moreover, I also …


The Accelerator, Volume 2 Issue 3, Winter 2009, Christa Santos Jan 2009

The Accelerator, Volume 2 Issue 3, Winter 2009, Christa Santos

The Accelerator

No abstract provided.


Discounting Works: A Structural Approach To Understanding Why, Robertico R. Croes, Kelly J. Semrad Jan 2009

Discounting Works: A Structural Approach To Understanding Why, Robertico R. Croes, Kelly J. Semrad

Dick Pope Sr. Institute Publications

Hotel managers have long toiled over a course of action that would help them preserve hotel revenue during diminished demand seasons. They have responded to this challenge by discounting hotel room rates to sustain revenue and the means by which they could determine how discounting could increase hotel financial performance. That revenue would otherwise be lost when supply of rooms exceeds the demand. Their need to find a procedure to aid them in solving hotel occupancy problems that threaten that revenue has been a source of discussion throughout the industry. However, most of the studies are more prescriptive and normative …


The Future Of Tourism In Aruba: Part One, Kevin S. Murphy Jan 2009

The Future Of Tourism In Aruba: Part One, Kevin S. Murphy

Dick Pope Sr. Institute Publications

Global issues dominated the discussion at the Aruba Timeshare Association (ATSA) sponsored think tank on visioning the future of Aruba. Global competition, global foreign policy, changing demographics and the global environment emerged as primary concerns by participants at the ATSA event on November 30, 2006. They also expressed major concerns over the lack of public-private cooperation to assist the Aruba tourism industry in addressing the challenges in these areas. Additionally, they also were quick to identify the lack of serious industry-wide leadership in moving the industry's collective level of understanding of these challenges to the next level. While discussion and …


An Investigation Of Scholar-Baller And Non Scholar-Baller Division I Football Student-Athletes' Academic, Athletic, Intrinsic Motivation And Athletic Identity, Janet Rasmussen Jan 2009

An Investigation Of Scholar-Baller And Non Scholar-Baller Division I Football Student-Athletes' Academic, Athletic, Intrinsic Motivation And Athletic Identity, Janet Rasmussen

Electronic Theses and Dissertations

As less than 3 % of student-athletes go on to play sport professionally, it is important that they are prepared for careers outside of athletics (Susanj & Stewart, 2005). Many football student-athletes have low grade point averages and graduation rates. Universities incorporate academic motivational programs to help combat low academic performance. One unique program, Scholar-Baller, utilizes popular culture within its curriculum to bridge the gap between academics and athletics. This dissertation examined the differences between Scholar-Baller and Non Scholar-Baller Division I football student-athletes' motivation (academic, athletic, intrinsic) and athletic identity using expectancy-value theory and self-affirmation theory as its framework. In …


Adventures In Space: The Future Of Tourism, Exhibit Brochure, Sandra Varry Jan 2009

Adventures In Space: The Future Of Tourism, Exhibit Brochure, Sandra Varry

Rosen Library Exhibits

No abstract provided.


Restaurant Ownership Made Easy: Four Fast Franchises, Exhibit Brochure, Tanya Jo Ormseth Jan 2009

Restaurant Ownership Made Easy: Four Fast Franchises, Exhibit Brochure, Tanya Jo Ormseth

Rosen Library Exhibits

No abstract provided.


Alliance Paradox: An Empirical Study Of Alliance Portfolio Effects On Customer Service Quality In The U.S. Airline Industry, Zhe Zhang Jan 2009

Alliance Paradox: An Empirical Study Of Alliance Portfolio Effects On Customer Service Quality In The U.S. Airline Industry, Zhe Zhang

Electronic Theses and Dissertations

This dissertation studies the potential paradoxical effects of alliance participation. Over the past two decades, alliance participation has become a popular firm strategy to obtain benefits that are difficult for a firm to obtain on its own. Yet, as firms increasingly participate in alliances, boundedly rational managers may not effectively manage all aspects of alliances to achieve intended alliance outcomes. Paradoxically, alliance participation may cause harm to the participating firms. To unveil an alliance paradox, this dissertation first examined the relationships between alliance portfolio attributes (i.e., alliance portfolio size, multilateral alliances, alliance partner country diversity, and alliance type) and customer …


Two Essays On Screening Strategies, Rajani Ganesh Pillai Jan 2009

Two Essays On Screening Strategies, Rajani Ganesh Pillai

Electronic Theses and Dissertations

Consumers form consideration sets by screening from all available alternatives. Consumers typically utilize one of two types of screening strategies: an exclusion screening strategy wherein alternatives not worthy of further consideration are rejected or an inclusion strategy wherein worthy alternatives are selected for further evaluation. Extant literature has documented the important role played by screening strategies in decision making. However, there is very limited understanding of when and why consumers may employ one screening strategy over the other as well the impact of the screening strategy for decision accuracy. This dissertation attempts to study the antecedent and consequence of screening …


Critical Reviews And Market Performance, Elena Pomirleanu Jan 2009

Critical Reviews And Market Performance, Elena Pomirleanu

Electronic Theses and Dissertations

Firms invest significant resources to improve the quality of their products but also to communicate to consumers about their efforts. However, information regarding quality of product offerings is now increasingly being generated by short or long term users of products or services. The growing popularity of critical reviews has prompted attention from both academics and practitioners alike. Current academic findings do not seem conclusive with respect to the impact critical reviews have on product performance on the market. The current dissertation aims to clarify the role critical reviews have in relation to economic outcomes such as sales, category market share, …


Two Essays On Satisfaction, Vishal Bindroo Jan 2009

Two Essays On Satisfaction, Vishal Bindroo

Electronic Theses and Dissertations

This dissertation consists of two essays that study the relevant boundary conditions to the relationship between the customer satisfaction and loyalty. Retaining current customers is critical to a firm's performance and has been well-established in the literature. Extant literature tells us that loyal customers are typically less price sensitive, spend more than non-loyal customers, less expensive to retain, and more importantly, provide new referrals through positive word of mouth. In the first essay, drawing from decision justifiability theory, I posit that consideration set size and price-consciousness moderate the relationship between satisfaction and loyalty. At higher levels of consideration set sizes, …