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University of Central Florida

2014

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Full-Text Articles in Business

The Year, Richard C. Crepeau Dec 2014

The Year, Richard C. Crepeau

On Sport and Society

As years go 2014 was an interesting one in sportsworld. Some might characterize it as depressing while others may look back on it as exhilarating. Whatever the case may be we know that at some point in the future we will look back on the year 2014 with nostalgia and/or perhaps a year of pivotal change. Maybe even historic, whatever that means.


Bowling, Richard C. Crepeau Dec 2014

Bowling, Richard C. Crepeau

On Sport and Society

Every few years I like to take inventory of the Bowl Games. Each football season concludes with these loss leaders for intercollegiate football teams. Almost without exception teams who have been honored with an invitation to a bowl game will lose money with the cost of bowling exceeding the payouts for bowlers. The theory is that the exposure is worth more than real budgetary dollars.


The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen Dec 2014

The Return On Investment For Undergraduate Degrees In Hospitality And Tourism Management, Asli D. Tasci, Abraham Pizam, Robertico Croes, Po-Ju Chen

Rosen Faculty Scholarship and Creative Works

Increasing concerns regarding the value of higher education in the USA have motivated several organizations to calculate the return on investment (ROI) for college education by employing diverse methodologies. This study evaluates these methodologies by using data from a survey of alumni of Rosen College of Hospitality Management at the University of Central Florida. The results reveal that the highly publicized low ROI for college education might be inaccurate, confusing and misleading for several reasons, among which is the assumption of zero income while studying, causing debt to be the total of a student’s expenses. Data reveal that Rosen College …


Fearsome Foursome, Richard C. Crepeau Dec 2014

Fearsome Foursome, Richard C. Crepeau

On Sport and Society

The much anticipated day of revelation has arrived. No, not the second coming of Bear Bryant, but rather the announcement from the Committee of Justice that yesterday revealed the top four teams in college football. In case you were being held in solitary confinement and missed it, let me reveal to you, in order of quality, the four chosen ones: Alabama, Oregon, Florida State, and Ohio State, sorry, The Ohio State University.


Rice Decision, Richard C. Crepeau Nov 2014

Rice Decision, Richard C. Crepeau

On Sport and Society

How surprising was it when the arbitrator in the Ray Rice case ruled that Roger Goodell had acted “arbitrary in his discretion,” and had punished Rice twice for the same offense? In addition when Goodell claimed that Ray Rice misled him about the severity of the incident, the arbitrator found otherwise. Goodell was fully apprised by Rice as to the severity of the incident.


Thanksgiving, Richard C. Crepeau Nov 2014

Thanksgiving, Richard C. Crepeau

On Sport and Society

As with all American traditions, if it happened once or twice it is one. Therefore I present my traditional Thanksgiving piece.


Creation Of A Professionalism Scale For Hospitality Students: An Exploratory Study, Tammie Kaufman, Peter Ricci Nov 2014

Creation Of A Professionalism Scale For Hospitality Students: An Exploratory Study, Tammie Kaufman, Peter Ricci

Rosen Faculty Scholarship and Creative Works

The hospitality industry is dependent on a professional staff to exceed guests’ expectations. Existing research has focused primarily on the various attributes necessary for success in the hospitality industry. The primary focus of this research was professionalism and hospitality students’ self-perception of their professional attributes. Data collected from a focus group of hospitality human resource managers were used to develop a professionalism scale. The scale produced five factors that explained 53.6% of the variance in the responses. Students were more likely to agree in their preparedness for the interview process, but less in agreement of their preparedness for workplace issues. …


Intercultural Interactions Outside The Classroom: Narratives On A U.S. Campus, Xinran Lehto, Liping A. Cai, Xiaoxiao Fu, Yi Chen Nov 2014

Intercultural Interactions Outside The Classroom: Narratives On A U.S. Campus, Xinran Lehto, Liping A. Cai, Xiaoxiao Fu, Yi Chen

Rosen Faculty Scholarship and Creative Works

This study provides a picture of the interactional experiences between domestic and international undergraduate students outside the classroom on a US campus. Based on 9 focus group sessions, 8 distinctive themes emerged as a result. The study revealed some similarities but many differences between domestic and international students, illuminating the lack of and barriers to intercultural learning. The findings highlight the challenges and opportunities currently faced on US campuses, thereby making a timely contribution to efforts at developing students’ readiness to be successful in a global and multicultural environment.


Occupational Self-Perceptions Of Hotel Employees: An Exploratory Study, Arie Reichel, Galia Fuchs, Abraham Pizam, Yaniv Poria Nov 2014

Occupational Self-Perceptions Of Hotel Employees: An Exploratory Study, Arie Reichel, Galia Fuchs, Abraham Pizam, Yaniv Poria

Rosen Faculty Scholarship and Creative Works

This study aimed to reveal the occupational self-perceptions of rank-and-file employees in the Israeli hotel industry. Due to the exploratory nature of the study a qualitative research approach was adopted. The findings are based on 40 semistructured interviews with current and former Israeli hotel employees. The results revealed that almost all participants had disconcerting negative perceptions of rank-and-file occupations in the Israeli hotel industry. The themes emerged as relevant to the understanding of employees' occupational self-perception were classified into four groups: working conditions, occupational profile, job characteristics and requirements, and moderating factors linked with the reputation of the hotel and …


Football And Police, Richard C. Crepeau Oct 2014

Football And Police, Richard C. Crepeau

On Sport and Society

Over the past few weeks college sport has once again taken over the lead in ink and air time; not actually games, of course, but stories that illustrate the corruption of higher education in America by the presence of intercollegiate athletics on campus, or more precisely football on campus.


The Curaçao North Sea Jazz: A Lustrum Churning Economic And Promotional Opportunities For Curaçao, Manuel A. Rivera, Robertico R. Croes, Kelly J. Semrad Oct 2014

The Curaçao North Sea Jazz: A Lustrum Churning Economic And Promotional Opportunities For Curaçao, Manuel A. Rivera, Robertico R. Croes, Kelly J. Semrad

Dick Pope Sr. Institute Publications

The experience of the first lustrum of the Curaçao North Sea Jazz Festival (CNSJF) has been nothing short of astonishing and spectacular. Since 2010, nearly 45,000 international tourists have attended the festival contributing US$75 million to the local economy. These international tourists stayed on average 6.07 days on the island and spent nearly US$263 per day. More significant is that this daily average expenditure by international tourists attending the festival was nearly four times higher than the typical tourists visiting Curaçao. The spending performance prompted by the festival is indeed impressive news in a tourist environment typified lately by stagnation …


Baseball, Richard C. Crepeau Oct 2014

Baseball, Richard C. Crepeau

On Sport and Society

There are many terrific and zany baseball quotations that make there way across the nation at this time of year. Between Dizzy Dean, Yogi Berra, and Phil Rizzuto almost all aspects of the game were covered. Broadcasters too have added to the diamond lexicon. My favorite, however, comes from the former pitcher for the Houston Astros and St. Louis Cardinals, the incomparable Joaquin Andujar whose most memorable line covers nearly all of the possibilities of the game.


Goodell's Press Conference, Richard C. Crepeau Sep 2014

Goodell's Press Conference, Richard C. Crepeau

On Sport and Society

After last week’s debacles in the NFL and Goodell’s retreat into a cave somewhere, I read a number of references to Goodell as a Nixonian figure. These were amusing and vaguely resonant. Then came Friday’s Follies as Goodell surfaced publicly and assured us that he would not resign, that he would get it right, and that the NFL remained a moral leader that America could count on.


Goodell's Quagmire, Richard C. Crepeau Sep 2014

Goodell's Quagmire, Richard C. Crepeau

On Sport and Society

The continuing saga of the NFL and Ray Rice has now become basically the Roger Goodell story. The Commissioner has not managed to stay ahead of the news cycle and has failed to cut his losses. Rather than to accept responsibility for his mistakes and missteps he has continued to deal in what now seems to be his only task as Commissioner, to Protect the Shield. And it’s not going well.


Women In Sportsworld, Richard C. Crepeau Sep 2014

Women In Sportsworld, Richard C. Crepeau

On Sport and Society

Roger Goodell is the Commissioner of the most popular professional sports league in the United States. This week he demonstrated just how much he learned at the feet of his predecessors, Paul Tagliabue and especially Pete Rozelle.


Little League, Richard C. Crepeau Aug 2014

Little League, Richard C. Crepeau

On Sport and Society

The Little League World Series is often the occasion for comment but usually it involves subjects such as rabid parents or hyperventilating coaches. This time the comments coming out of Williamsport, where fracking rather than baseball usually dominates the landscape, had a feel good aspect to them.


O'Bannon And The Five Giants, Richard C. Crepeau Aug 2014

O'Bannon And The Five Giants, Richard C. Crepeau

On Sport and Society

At this point in August there are those who think that football season is already in full swing. They are probably deceived into thinking this by the increase in the number of assault arrests being made of both the professionals and the collegians. There seems to be little difference between the two, and indeed the myth of that difference was rejected this week by a federal judge in the O’Bannon Case. As if in anticipation of the decision, the NCAA itself negated its claim of amateurism once again by approving a change in its rules that will allow the five …


Re-Entry And Disorientation, Richard C. Crepeau Aug 2014

Re-Entry And Disorientation, Richard C. Crepeau

On Sport and Society

I have been out of the country for less than three weeks and it is mid-summer when not much happens of note. The first thing I confronted on returning was a total reorganization of the local supermarket. Under the influence of jet lag I found this quite disorienting. As it turned out, this was only one of many changes that faced me.


World Cup, Richard C. Crepeau Jul 2014

World Cup, Richard C. Crepeau

On Sport and Society

I am not a fan of The Beautiful Game, although I do watch and appreciate its beauty especially when it is displayed by the likes of Lionel Messi. Soccer, as with all games, when played with skill and competence is a beautiful game. The same might be said of hockey, baseball, basketball, or curling. When any skill is combined with artistry, whether in sport or some other human endeavor, it has a beauty worthy of admiration.


Stars, Diamonds, And Other Shiny Things: The Use Of Expert And Consumer Feedback In The Hotel Industry, Edwin Torres, Howard Adler, Carl Behnke Jun 2014

Stars, Diamonds, And Other Shiny Things: The Use Of Expert And Consumer Feedback In The Hotel Industry, Edwin Torres, Howard Adler, Carl Behnke

Rosen Faculty Scholarship and Creative Works

Over the past few years, researchers have studied the topic of online consumer feedback. Most of these studies focus on consumer decision making, and managing a hotel's image.Consequently, more research could explore consumer-generated feedback from the viewpoint of hotel operations and service quality improvement. The present research explored the ways in which hotel General Managers use feedback from consumers (namely online), experts, and internal sources to improve service quality. A combination of a quantitative survey and qualitative interviews were utilized. The study targeted General Managers of upscale hotels.Quantitative data was analyzed using multiple and simple regression analysis, correlations, and ANOVA. …


Huge Week, Richard C. Crepeau Jun 2014

Huge Week, Richard C. Crepeau

On Sport and Society

I’m just now getting into the World Cup as the recent sports calendar has been overloaded with prime events. With the battle for Lord Stanley’s Cup raging on, the NBA Finals testing the bounds of credulity, and the U.S. Open Golf Tournament on the menu, trying to fit the World Cup into my thoughts and my schedule was nearly too much to manage. Perhaps foolishly, I will try to do some justice to each of these penultimate sporting events here.


What My Grandfather Taught Me About Strategy, Bob Porter Jun 2014

What My Grandfather Taught Me About Strategy, Bob Porter

UCF Forum

In 1862, the most important naval battle of the American Civil War took place in Hampton Roads, Va., adjacent to Norfolk. The battle was between two ships, the Monitor and the Merrimac.


I Wish The Sport I Love – Soccer – Could Help Eliminate Injustice Around World, Erin O'Flaherty Jun 2014

I Wish The Sport I Love – Soccer – Could Help Eliminate Injustice Around World, Erin O'Flaherty

UCF Forum

Every four years soccer fans around the globe focus on the FIFA World Cup, this year being held in Brazil. The national teams of countries compete to become World Cup champions in the name of patriotism and pride. I am a fan of almost all sports, but especially soccer – so I cannot contain my excitement for the upcoming matches beginning June 12.


Triple Crown, Richard C. Crepeau Jun 2014

Triple Crown, Richard C. Crepeau

On Sport and Society

By late Saturday sportsworld will know if there is a Triple Crown winner for the first time in thirty-six years. The last winner was Affirmed in 1978. No one could have guessed that it would be this long before another horse would accomplish this feat again. After all Affirmed was the third horse of the 1970s to win the Triple Crown. Seattle Slew won the Crown in 1977 and the great Secretariat did it in 1973.


Attributes Influencing Meeting Planners' Destination Selection: A Case Of Orlando, Florida, Adi Hayat, Kimberly Severt, Deborah Breiter, Khaldoon Nusair, Fevzi Okumus Jun 2014

Attributes Influencing Meeting Planners' Destination Selection: A Case Of Orlando, Florida, Adi Hayat, Kimberly Severt, Deborah Breiter, Khaldoon Nusair, Fevzi Okumus

Rosen Faculty Scholarship and Creative Works

The current study used Orlando, Florida as a case study, and investigated whether there are differences between the three meeting planner types (association, corporate, third party) in regard to destination selection attributes. The study further identified attributes that affect future bookings to Orlando. Data were collected from a nationwide survey of meeting planners with a usable sample of 2,388 completed phone surveys and 118 completed online questionnaires. One significant difference was found between the three meeting planner types. This research was performed in the midst of the recent recession and explored the impact the recession has had on planning meetings. …


Interpersonal Trust, Organizational Culture And Turnover Intention In Hotels: A Cross Level Perspective, Ahmet Ozturk, Murat Hancer, Yao-Chin Wang Jun 2014

Interpersonal Trust, Organizational Culture And Turnover Intention In Hotels: A Cross Level Perspective, Ahmet Ozturk, Murat Hancer, Yao-Chin Wang

Rosen Faculty Scholarship and Creative Works

The aim of the present study was to understand the influence of interpersonal trust and organizational culture on employees’ turnover intention. The data of the study were collected from 252 hotel employees in Turkey. Study results showed that both affective trust and cognitive trust were negatively related to hotel employees’ turnover intention. Furthermore, clan organizational culture, adhocracy organizational culture, and market organizational culture were also negatively related to turnover intention of hotel employees. However, the results indicate that hierarchy organizational culture does not have a significant impact on hotel employees’ turnover intention. The findings provide valuable theoretical and practical implications …


Acceptable Violence, Richard C. Crepeau May 2014

Acceptable Violence, Richard C. Crepeau

On Sport and Society

There are times when marginally related events converge and raise questions about issues related to sport. Such a convergence occurred in my corner of sportsworld over the past week.


Vegetarian, Vegan, And Pescetarian Consumers And Their Participation In The Green Movement, Cory King May 2014

Vegetarian, Vegan, And Pescetarian Consumers And Their Participation In The Green Movement, Cory King

HIM 1990-2015

Entering into the 21st century, sustainable living has become a popular topic of concern for scientists and engineers, politicians, news reporters and individuals alike. Most importantly though, sustainable living has become popular to the modern consumer, and many firms are attempting to understand and cater their efforts to the ecologically conscious consumer. Previous studies have shown that the use of psychographics, as opposed to demographics, result in more significant results that can help firms identify ecologically conscious consumers. The purpose of this thesis is to examine the relationship between consumers who identify as pescetarian, vegetarian, or vegan, and their respective …


Sterling, Richard C. Crepeau May 2014

Sterling, Richard C. Crepeau

On Sport and Society

There are times when something happens in the world of sport that is so startling that reactions come hard and fast and seem to overwhelm events. The Donald Sterling soliloquy hit with this sort of force, and the reaction was beyond what could be anticipated but was still more than appropriate. It was required.


A Special Week, Richard C. Crepeau Apr 2014

A Special Week, Richard C. Crepeau

On Sport and Society

It was one of those very special weeks in SportsWorld. At least three things stood out: two in baseball and one in the bizarre world of the NCAA.