Open Access. Powered by Scholars. Published by Universities.®

Business Commons™

Open Access. Powered by Scholars. Published by Universities.®

University of Central Florida

Discipline
Keyword
Publication Year
Publication
Publication Type

Articles 601 - 630 of 1711

Full-Text Articles in Business

The Effects Of Corporate Social Responsibility On Service Recovery Evaluations In Casual Dining Restaurants., Heidi Albus Jan 2012

The Effects Of Corporate Social Responsibility On Service Recovery Evaluations In Casual Dining Restaurants., Heidi Albus

Electronic Theses and Dissertations

This study examined the effects of Corporate Social Responsibility (CSR) on service recovery in terms of customer satisfaction, repeat patronage, word of mouth, and consumer trust in casual dining restaurants. More specifically, this study proposed that CSR will have a halo effect on negative service recovery incidents and mitigate the adverse effects of the poor recovery. An experimental study consisting of a 3x2 between subjects factorial design was used. Three CSR conditions (positive, negative, and no CSR) were matched with two service recovery conditions (positive or negative). Four hundred and eighteen subjects were recruited by a reputed marketing research firm. …


The Influence Of An Annual Meeting On The Sense Of Community Of Association Members, Their Satisfaction, And Future Intentions, Jee Yeon Hahm Jan 2012

The Influence Of An Annual Meeting On The Sense Of Community Of Association Members, Their Satisfaction, And Future Intentions, Jee Yeon Hahm

Electronic Theses and Dissertations

Over the past decade, many studies have provided some understanding on what influences association members‟ decision to attend a meeting; however, more systematic and theoretical research is necessary. The decision making process of attendees is a complicated human behavior practice. The major contribution of this study is adopting the sense of community (SOC) model from psychology to gain a better understanding of the attendee behavior. By doing so, this study will add a theoretical foundation to the existing research in the meeting industry. Also, this study will contribute to the SOC research in psychology by applying the concept to a …


Essays On The Effect Of Excess Compensation And Governance Changes On Firm Value, Mustafa A. Dah Jan 2012

Essays On The Effect Of Excess Compensation And Governance Changes On Firm Value, Mustafa A. Dah

Electronic Theses and Dissertations

This dissertation consists of three essays on the effect of excess compensation and corporate governance changes on the firm’s performance. The first paper utilizes a cost minimization stochastic frontier approach to investigate the efficiency of director total compensation. Our findings suggest that board members are over compensated. We show that, on average, the director actual compensation level is above the efficient compensation level by around 63%. Our results suggest that an increase in director excess compensation decreases the likelihood of CEO turnover, reduces the turnover-performance sensitivity, and increases managerial entrenchment. Thus, the surplus in director compensation is directly associated with …


Three Essays On Short-Selling, Margin Trading And Market Efficiency, Song Wang Jan 2012

Three Essays On Short-Selling, Margin Trading And Market Efficiency, Song Wang

Electronic Theses and Dissertations

My dissertation contains three essays on short-selling, margin trading, and market efficiency. The first essay uses a unique exogenous event, the introduction of short selling in the Chinese stock market, to examine the direct link between idiosyncratic risk and short selling. Based on Shleifer and Vishny (1997), I hypothesize that idiosyncratic risk deters arbitrageurs with negative information from taking short positions in overvalued stocks. Consequently, the stocks with high idiosyncratic risk are more overvalued at the onset of the introduction of short sale and perform worse in the subsequent period. The second essay examines the impact of the introduction of …


Three Essays On Investments: An Examination Of The Effects Of Diversification And Taxes, Matthew Hurst Jan 2012

Three Essays On Investments: An Examination Of The Effects Of Diversification And Taxes, Matthew Hurst

Electronic Theses and Dissertations

Chapter 1 examines the effect of property-type diversification in equity real estate investment trusts (REITs) from 1995 to 2006. A strong positive relationship is documented between property-type diversification and return on assets, return on equity, and Tobin’s Q. The diversification benefit comes from both the ability to select better performing property types in “hot” markets and the limited exposure to poorly performing property types in “cold” markets. Diversified REITs produce higher cash flows relative to equity as a result of a broader opportunity set; moreover, return on assets increases with the degree of diversification, which suggests significant shielding to property-type …


Real Estate Investment Trust Performance, Efficiency And Internationalization, Joshua A. Harris Jan 2012

Real Estate Investment Trust Performance, Efficiency And Internationalization, Joshua A. Harris

Electronic Theses and Dissertations

Real Estate Investment Trusts (REITs) are firms that own and manage income producing commercial real estate for the benefit of their shareholders. The three studies in this dissertation explore topics relating to best practices of REIT management and portfolio composition. Managers and investors can use the findings herein to aide in analyzing a REIT’s performance and determining optimal investment policies. Utilizing REIT from SNL Real Estate and CRSP, the first two studies examine the role of international diversification upon performance, technical efficiency, and scale efficiency. The third study utilizes REIT data to examine technical and scale efficiency over a 21 …


The Role Of Flow In Creating E-Loyalty: The Case Of Online Hotel Booking Websites, Anil Bilgihan Jan 2012

The Role Of Flow In Creating E-Loyalty: The Case Of Online Hotel Booking Websites, Anil Bilgihan

Electronic Theses and Dissertations

This dissertation aims to examine the concept of ―online customer experience‖, ―flow‖, and its role in influencing online customers‘ loyalty to a hotel booking website. To achieve this aim, a model was developed, which proposed that online flow is generated by both hedonic and utilitarian website features. A model was developed based on literature review to measure the relationships between the constructs. To initiate this research, a survey approach was taken. After conducting a pilot study, a marketing company was contacted to distribute the link for the online questionnaire. Five hundred and eleven (511) questionnaires were completed by guests who …


Ecotourism, Exhibit Brochure, Amanda Richards Jan 2012

Ecotourism, Exhibit Brochure, Amanda Richards

Rosen Library Exhibits

No abstract provided.


Nutritionally Focused Drive-Thru Menus And The Impact On Consumer Preferences: A Study Of The Restaurant Industry, Meschelle M. Davis Jan 2012

Nutritionally Focused Drive-Thru Menus And The Impact On Consumer Preferences: A Study Of The Restaurant Industry, Meschelle M. Davis

Electronic Theses and Dissertations

More than one-third of the U.S. citizens (over 70 million people) and 16% of children are classified as obese and are at risk of many diseases including heart disease. Research indicates that 65% of Americans over the age of twenty years old are considered overweight. To address this public health issue, the U.S. Food & Drug Administration has proposed new nutritional guidelines for restaurant menus. Thus, the current study investigated the preferences of quick service restaurant (QSR) industry consumers with reference to the newly proposed U.S. Food and Drug Administration regulations. This study includes development and redesigning of drive thru …


Evaluating The Effectiveness Of The Pga's Professional Gold Management (Pgm) Program, David Lane Smiley Jan 2012

Evaluating The Effectiveness Of The Pga's Professional Gold Management (Pgm) Program, David Lane Smiley

Electronic Theses and Dissertations

This study explored the relationships between knowledge, skills, ability, self-efficacy, and experiential learning and performance expectations and satisfaction. The purpose of this study was threefold. First, the study attempted to understand the motivators for student motivation to recommend the program. Second, the study looked at the contribution of both intrinsic and extrinsic motivators for retention and positive word-of-mouth. Further, the research evaluated the relationship of the curriculum in influencing the student’s performance and satisfaction. The study sample consisted of 676 undergraduate students attending one of six PGA Professional Golf management programs in the spring of 2011. The survey instrument was …


Examining Gender In Pharmaceutical Rhetoric Through A Cultural Studies Lens: A Case Study On The Gardasil Vaccine, Jennifer Fickley-Baker Jan 2012

Examining Gender In Pharmaceutical Rhetoric Through A Cultural Studies Lens: A Case Study On The Gardasil Vaccine, Jennifer Fickley-Baker

Electronic Theses and Dissertations

On June 8, 2006, Merck announced the debut of Gardasil, the world's first vaccine found successful in preventing human papillomavirus (HPV) infections, a sexually transmitted infection that is one of the main causes of certain cancers in men and women, including cervical, vulvar, penile and anal cancers. To promote the vaccine's release, Merck launched Gardasil's "One Less" advertising campaign that included television commercials, print ads and a consumerfocused website (www.Gardasil.com), each promoting the message that "you" could now be "one less woman" affected by cervical cancer ("One Less" campaign). The vaccine, tested and approved only for females age 9-26, was …


Why Do Individuals Act Fairly Or Unfairly? An Examination Of Psychological And Situational Antecedents Of Organizational Justice, Deshani B. Ganegoda Jan 2012

Why Do Individuals Act Fairly Or Unfairly? An Examination Of Psychological And Situational Antecedents Of Organizational Justice, Deshani B. Ganegoda

Electronic Theses and Dissertations

Most studies on organizational justice have focused on individuals’ reactions to justice. As such, a key question has been left largely unanswered: Why do individuals act fairly or unfairly? The present research adopted a person-situation interactionist approach (Trevino, 1986) to examine psychological and situational antecedents of individuals’ fair behavior. The social identity model of deindividuation (SIDE; Reicher, Spears, & Postmes, 1995) and side-bet theory of continuance commitment (Becker, 1960) was used to examine how organizational identification and continuance commitment might influence employees’ fair or unfair behavior depending on an organization’s justice climate. Based on SIDE, it was hypothesized that organizational …


Three Studies Of Stakeholder Influence In The Formation And Management Of Tax Policies, Jason Chen Jan 2012

Three Studies Of Stakeholder Influence In The Formation And Management Of Tax Policies, Jason Chen

Electronic Theses and Dissertations

This dissertation consists of three separate but interrelated studies examining the formation and management of tax policies. The first study uses stakeholder theory (ST) to investigate the strategic management practices of the Transport for London (TfL) during discrete stages in the adoption, implementation, and amendments of the tax policy reform known as the London Congestion Charge (LCC). Results indicate that TfL has utilized power, legitimacy, and urgency as its main policy management tactics with a significant emphasis on legitimatizing the LCC and its subsequent policy amendments. The second study draws on social exchange theory (SET) to reexamine the relationship between …


An Examination Of Issues Related To Professional Skepticism In Auditing, Erin Burrell Nickell Jan 2012

An Examination Of Issues Related To Professional Skepticism In Auditing, Erin Burrell Nickell

Electronic Theses and Dissertations

The third general standard of fieldwork requires auditors to maintain a skeptical mindset with regards to the collection and critical assessment of audit evidence. While professional skepticism is frequently referenced by professional standards, a lack of precision in defining the concept presumably leads to variation in how skepticism is exercised in practice. Drawing on theories from the fields of psychology, economics and organizational justice, this dissertation considers different perspectives of what constitutes sufficient professional skepticism and examines how those perspectives differ between audit practitioners and regulators. First, I consider competing perspectives of professional skepticism – neutral versus presumptive doubt – …


More Than Money: Corporate Social Performance And Reporting And The Effect On Economic Performance, Kimberly A. Zahller Jan 2012

More Than Money: Corporate Social Performance And Reporting And The Effect On Economic Performance, Kimberly A. Zahller

Electronic Theses and Dissertations

The three studies in this dissertation explore the relationship between Corporate Social Responsibility (CSR) and Corporate Financial Performance (CFP). CSR consists of social, ethical, and environmental performance dimensions that have not traditionally appeared in mandated financial reports and largely reflect societal expectations for corporate behavior beyond legal and regulatory constraints. CSR is reflected in both corporate actions (performance outcomes) and voluntary reporting (disclosure), and the two are not necessarily equivalent due to managerial discretion in disclosure. Although the mechanisms remain unclear, the general consensus is that there is a positive relationship between CSR and CFP. In considering the drivers and …


Reflection, Richard C. Crepeau Dec 2011

Reflection, Richard C. Crepeau

On Sport and Society

As I prepare to leave England and return to Florida and as the end of the year approaches, I have thought about writing an end of the year summary piece. Thinking about that I decided that what I only would reflect upon the last six or seven weeks of this year, weeks that have turned out to be most remarkable in content and emblematic of the past year.


An Examination Of The Fraudulent Factors Associated With Corporate Fraud, Ronald Zmuda Dec 2011

An Examination Of The Fraudulent Factors Associated With Corporate Fraud, Ronald Zmuda

HIM 1990-2015

Between the years 1998 and 2002, the United States suffered a time in which several large companies engaged in fraudulent behavior which eroded investor confidence in the stock market and to some extent destabilized the economy. Audits, which were conducted to assess the validity and reliability of a company's financial statements, were not detecting the material misstatements in the statements. As a result, both the US Government and the accounting profession needed to come up with a way to prevent these immense frauds from occurring in the future. As a response to these large frauds, in 2002, the US Government …


Human Resources: A Key Aspect In Company Innovation, Kristin Hall Dec 2011

Human Resources: A Key Aspect In Company Innovation, Kristin Hall

HIM 1990-2015

Innovation is a key factor for companies. It is also essential on an individual scale for employees. To ensure they are utilizing employees to the utmost efficiency, companies must implement practices to ensure the attraction and retention of top employees. Human resource practices can help to define and explain essential techniques to help employees gain satisfaction from their work, creating intrinsic motivation, and allowing them to ultimately perform more efficiently and perhaps even creatively for the company, helping to generate significant profits. The intent of this thesis is to analyze human resource practices on an empirical study of eight companies …


Thanksgiving, Richard C. Crepeau Nov 2011

Thanksgiving, Richard C. Crepeau

On Sport and Society

(As with all American traditions if it happened once or twice it is one. Therefore I present my traditional Thanksgiving piece) The History of Thanksgiving and of Football both go back into the Middle Ages, and so it may not be so strange that the two would become intertwined in modern America.


Al Davis, Richard C. Crepeau Nov 2011

Al Davis, Richard C. Crepeau

On Sport and Society

Over the past weekend news came of the death of Al Davis at the age of 82. It did not make the nightly news in France or the newspapers that I saw. It was not until returning to England on Monday that I, really by chance, stumbled across the news of Davis’ death. I can say I was surprised and somewhat taken aback by the possibility that I might have missed the death of such an important figure in the history of sport in America, particularly the history of the National Football League.


The Signature Event In Curacao: A Source Of Brand Equity And Economic Significance, Manuel A. Rivera, Robertico R. Croes Oct 2011

The Signature Event In Curacao: A Source Of Brand Equity And Economic Significance, Manuel A. Rivera, Robertico R. Croes

Dick Pope Sr. Institute Publications

For a second year, the organizer of the Curacao North Sea Jazz Festival (CNSJF) commissioned the Dick Pope Sr. Institute for Tourism Studies (DPITS) to prepare a report on perceptions of attendees of the festival. Additionally, the project investigated the value of the event as well as the economic benefits the event brings to Curacao. A survey instrument was designed and used to assess the perceptions of perceived value of event attendees. The survey was completed during the event which was held September 2-3, 2011. A total of 400 surveys was collected and analyzed by DPITS. The survey revealed that …


Baseball's Night, Richard C. Crepeau Sep 2011

Baseball's Night, Richard C. Crepeau

On Sport and Society

It was approximately 12:45 a.m. in London when Mark Teixeira’s bases loaded blast reached the seats in The Can, and the Yankees added four runs to the one they were gifted in the first inning. It was 5-0. David Price had very little, and I turned off my computer and went to bed. At the time the Braves were 1-1 with Philadelphia, the Red Sox and O’s were scoreless and that seemed not to matter at that point. The Cardinals and Astros had not yet begun.


Penn State, Richard C. Crepeau Sep 2011

Penn State, Richard C. Crepeau

On Sport and Society

The world of intercollegiate athletics, particularly the world of elite football and basketball programs, is a world unto itself. It has a connection to reality analogous to that of Disney World, and is shrouded in a veil of secrecy rivaling that of the CIA. Those who run these programs live in a paranoid environment that sustains a bunker mentality, while at the same time is invested with a sense that the rules, of any world beyond their offices, do not apply to them. They are vigilant in maintaining their splendid isolation in a vacuum of privilege.


College Football, Richard C. Crepeau Aug 2011

College Football, Richard C. Crepeau

On Sport and Society

Staged events are seldom convincing and often offensive. About two weeks ago the President of THE Ohio State University, Gordon Gee decided to stage a public apology for his comments several weeks earlier in which he used the Little Sisters of the Poor as a punch line for criticism of scheduling by lesser football teams than his group of tainted national champions.


London, Richard C. Crepeau Aug 2011

London, Richard C. Crepeau

On Sport and Society

As some of you know I am now in London where I will spend the fall semester teaching at the Florida State University London Centre. I am not certain how this will affect my general view of the American sports scene, but I can tell you that the riots of this week have affected my ability to concentrate on sport and the issues that have arisen over the past two weeks.


The Development Of An Effective Recruitment Strategy For Hispanic Males And Females In The Central Florida Region, Barbara E. Zeballos Aug 2011

The Development Of An Effective Recruitment Strategy For Hispanic Males And Females In The Central Florida Region, Barbara E. Zeballos

HIM 1990-2015

This study examines the similarities and differences between males and females from the Hispanic and Non-Hispanic White population in the Central Florida labor force regarding recruitment strategies and techniques of the Baby Boomers, Generation X and the Millennial population. The purpose of this study is to identify those Human Resources recruitment practices that are most effective in retaining: (1) males and females from the Hispanic population, and (2) whether or not theses recruitment tactics affect the generation groups differently. The proposed issues will be assessed by collecting information from organizations, current employees, and job applicants. This study will use three …


Nfl, Richard C. Crepeau Jul 2011

Nfl, Richard C. Crepeau

On Sport and Society

Today was Day 129 of America Held Hostage. No, the Ayatollah Komenhi and his band of fanatical hostage takers have not returned. This is not the ABC television news mantra that was featured during the Iranian Hostage crisis and spawned “Nightline” and made a celebrity out of Ted Koppel. This was something far more significant.


World Cup, Richard C. Crepeau Jul 2011

World Cup, Richard C. Crepeau

On Sport and Society

Do you believe in miracles? Since it was first used by Al Michaels on the ABC telecast during the final seconds of the U.S.–Soviet Hockey game at the 1980 Olympics, this line has been quoted countless times by American sports fans. Watching the totally unexpected play or the remarkable outcome to some game, fans have often turned to this phrase to express their wonder.


The Accelerator, Volume 5 Issue 8, Summer 2011, Christa Santos Jul 2011

The Accelerator, Volume 5 Issue 8, Summer 2011, Christa Santos

The Accelerator

No abstract provided.


The Accounting Fraud At Worldcom The Causes, The Characteristics, The Consequences, And The Lessons Learned, Javiriyah Ashraf May 2011

The Accounting Fraud At Worldcom The Causes, The Characteristics, The Consequences, And The Lessons Learned, Javiriyah Ashraf

HIM 1990-2015

The economic prosperity of the late 1990s was characterized by a perceived expansive growth that increased the expectations of a company's performance. WorldCom, a telecommunications company, was a victim of these expectations that led to the evolution of a fraud designed to deceive the public until the economic outlook improved. Through understanding what led to the fraud, how the fraud grew, and what its effects were, lessons can be derived to gain a better understanding of the reasons behind a fraud and to prevent future frauds from occurring or growing as big as the WorldCom fraud did.