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Full-Text Articles in Business

2018-July-15-Dr. Brenda Louw, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Dr. Brenda Louw, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Nicole Collins, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Nicole Collins, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Dr. Sharon Mcgee, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Dr. Sharon Mcgee, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Dr. Aaron Polichnowski, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Dr. Aaron Polichnowski, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Social Work, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Social Work, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Tenure And Promotion, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Tenure And Promotion, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Drive To Thrive, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Drive To Thrive, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Dr. Josh Reid Insight Grant, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Dr. Josh Reid Insight Grant, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-New Employees, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-New Employees, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Dr. Christine Mullins, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Dr. Christine Mullins, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Retirees, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Retirees, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-15-Thomas Hill Jr., University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-15-Thomas Hill Jr., University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-14-Saro Lynch-Thomason, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-14-Saro Lynch-Thomason, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-13-New Degree Program, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-13-New Degree Program, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-13-“Self-Taught Art By Any Of Its Names,” An Exhibition, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-13-“Self-Taught Art By Any Of Its Names,” An Exhibition, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-12-New Director, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-12-New Director, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-11-Labor Day Train Excursion, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-11-Labor Day Train Excursion, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


The Case For Showrooming, Cristina Nistor, Prashanth Nyer Jul 2018

The Case For Showrooming, Cristina Nistor, Prashanth Nyer

Business Faculty Articles and Research

Showrooming has deeply affected the retail market in the past decade. As consumers became able to easily compare prices on their mobile devices, they started using retail stores to try on and experience products and then they ordered online the lower priced versions they liked best to be delivered directly to their homes. As retailers are trying to adapt to the showrooming challenges and the shift to online purchases, stores are increasingly adopting showrooming as a new selling format. We present examples of successful showrooming and develop a framework for when the new selling format can be expected to be …


2018-July-09-August Events At Tsbdc, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-09-August Events At Tsbdc, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-09-Bucfest, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-09-Bucfest, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-07-Mahbubur Rahman, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-07-Mahbubur Rahman, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-03-Workshops For Entrepreneurs, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-03-Workshops For Entrepreneurs, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


Analytics For Novel Consumer Insights (A Three Essay Dissertation), Utkarsh Shrivastava Jul 2018

Analytics For Novel Consumer Insights (A Three Essay Dissertation), Utkarsh Shrivastava

USF Tampa Graduate Theses and Dissertations

Both literature and practice have investigated how the vast amount of ever increasing customer information can inform marketing strategy and decision making. However, the customer data is often susceptible to modeling bias and misleading findings due to various factors including sample selection and unobservable variables. The available analytics toolkit has continued to develop but in the age of nearly perfect information, the customer decision making has also evolved. The dissertation addresses some of the challenges in deriving valid and useful consumer insights from customer data in the digital age. The first study addresses the limitations of traditional customer purchase measures …


2018-July-01-Alex Lewis, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-01-Alex Lewis, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-01-Faculty Tenure/Promotion, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-01-Faculty Tenure/Promotion, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-01-Reid Insight Grant, University Marketing And Communications, East Tennessee State University Jul 2018

2018-July-01-Reid Insight Grant, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2018-July-Bfa Alum Matthew Brown Exhibit Photographs At Reece Museum.Pdf, College Of Arts And Sciences, East Tennessee State University, University Marketing And Communication, East Tennessee State University Jul 2018

2018-July-Bfa Alum Matthew Brown Exhibit Photographs At Reece Museum.Pdf, College Of Arts And Sciences, East Tennessee State University, University Marketing And Communication, East Tennessee State University

ETSU News

New Developments, a photography exhibit by alum Matthew J. Brown will be on display at the Reece Museum through July 20, 2018. A reception and panel discussion will be held, Thursday, July 12 from 5-7pm.

Brown's photographs attempt to document a region in transition, one whose relationship with the landscape has greatly shifted, becoming less reliant on agriculture in favor of real estate and commerce. He graduated from ETSU with a bachelor of fine arts degree in 2015 and was an artist-in-residence in the Department of Art & Design from 2015-17. His New Developments exhibit has been shown in …


I See What You Say: Influential Nonverbal Signals Of Frontline Employees On Customer Outcomes, Shuang Wu Jul 2018

I See What You Say: Influential Nonverbal Signals Of Frontline Employees On Customer Outcomes, Shuang Wu

Doctoral Dissertations

This research aims to investigate the influential nonverbal signals of frontline employees on customer outcomes. Frontline employees play a vital role in initiating and maintaining customer relationships. The interactions between customers and employees influence not only the immediate reactions, including both affective and cognitive responses, but also customer outcomes, like purchase intention, satisfaction, perceived service quality, and positive word-of-mouth. Both qualitative and quantitative methodologies are employed in this dissertation.

Previous studies examined the effects of employee nonverbal signals on customers’ cognitive responses, but limited research has been done on the affective responses of customers. Affect-based trust, positive affect, negative affect, …


An Event Study Analysis Of Too-Big-To-Fail After The Dodd-Frank Act: Who Is Too Big To Fail?, Kyle D. Allen, Ken B. Cyree, Matthew D. Whitledge, Drew B. Winters Jul 2018

An Event Study Analysis Of Too-Big-To-Fail After The Dodd-Frank Act: Who Is Too Big To Fail?, Kyle D. Allen, Ken B. Cyree, Matthew D. Whitledge, Drew B. Winters

Marketing Faculty Publications and Presentations

One feature of the Dodd-Frank Act is the elimination of too-big-to-fail (TBTF) banks. TBTF is a government guarantee of large banks that has been shown to increase the value of these banks, so removing the guarantee should result in a price decline of TBTF bank stock. Using event study methods, we find very limited reaction to the process of eliminating TBTF. Specifically, there is limited reaction among the largest banks and banks receiving special attention, such as Systemically Important Financial Institutions (SIFI) banks. Instead, smaller banks not receiving special attention show some evidence of negative returns with the elimination of …


Development Of A Composite Lean Index To Measure Lean Implementation In Philippine Manufacturing Companies, Willy F. Zalatar, Anna Bella D. Siriban-Manalang Jul 2018

Development Of A Composite Lean Index To Measure Lean Implementation In Philippine Manufacturing Companies, Willy F. Zalatar, Anna Bella D. Siriban-Manalang

DLSU Business & Economics Review

Lean manufacturing has been gaining worldwide popularity as a means of reducing waste, improving quality, and increasing the competitiveness of manufacturing firms. This paper aims to develop a composite lean index (CLI) which can be used to measure the degree of lean adoption in Philippine manufacturing companies. The lean index employs actual quantitative data, rather than subjective assessment, which is more prevalent in the literature. Fifteen performance indicators divided into process and equipment, manufacturing planning and control, human resources, and supplier and customer relationships are proposed and then validated using empirical data. Results showed that a CLI, which yields a …