Business Commons^™

2015-07-31-Re:Cycling Bicycles For Kids, University Marketing And Communications, East Tennessee State University

Accent [newsletter]

No abstract provided.

2015-07-31-Faculty Convocation, University Marketing And Communications, East Tennessee State University

Accent [newsletter]

No abstract provided.

2015-07-31-New Employees, University Marketing And Communications, East Tennessee State University

Accent [newsletter]

No abstract provided.

2015-07-31-Hicks Takes The Helm Of Clemmer College Of Education, University Marketing And Communications, East Tennessee State University

Accent [newsletter]

No abstract provided.

2015-07-31-Etsu Pride Week 2015: Family Forever, University Marketing And Communications, East Tennessee State University

Accent [newsletter]

No abstract provided.

2015-July-31-Kelly Hill Chosen For Fulbright Program, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

Advertising Distinctiveness And Consumer Memory In Competitive Ad Environments, Ryosuke Takeuchi

Asia Marketing Journal

It is becoming increasingly difficult for advertisers to reach target consumers because memory for an ad is inhibited in the presence of competing ads. While previous studies have focused on ad repetition as a factor that can reduce competitive interference, this study focuses on ad distinctiveness. We compare the effects of ad distinctiveness on recall for the ad and its competing ad in high competitive ad environments with those in relatively low competitive ad environments. Regarding the effect of ad distinctiveness on recall for the focal ad, the results show that when an advertiser makes its ad distinctive, recall for …

The Conceptualization And Development Of Advertisement-Evoked Imagination Scale, Ike Janita Dewi, Swee-Hoon Ang

Asia Marketing Journal

This research aims to understand consumers’ imagination as a subjective experience which can be evoked by marketing stimuli. The characteristics and types of imagination are identified, upon which an imagination scale was developed. Results of the scale development suggest that there are four imagination types, namely, benefit-anticipatory imagination, emotional-bonding imagination, symbolic imagination, and mind-wandering imagination. The scale demonstrated reliability, as well stability for application across product types. The scale development also includes discussion on imagination-related but distinctive concepts of product symbolism and tendency to imagine.

Internal Service Recovery’S Influence On Frontline Service Employees’ Satisfaction And Loyalty, Taeshik Gong

Asia Marketing Journal

Relatively little studies have investigated employee recovery from internal service failure, especially from the employees’ perspective. When handling customer complaints, employees must not only deal with legitimate customer demands after a service failure, such as providing an apology, rectifying the problem, and offering compensation, but they must also manage illegitimate dysfunctional customers, who may yell, threaten, and even physically harm the employee. These negative experiences can have strong effects, and employees can exhibit higher levels of stress such as burnout and emotional labor, which have been linked to dissatisfaction, tension and anxiety, reduced performance and effectiveness, and a greater propensity …

Counting Up While Doing Tasks Makes You Feel More Difficult Than Counting Down, Hee-Kyung Ahn

Asia Marketing Journal

In this research, we explore whether mere exposure to external cues with vertical progress (e.g., moving upward or moving downward) can influence individuals’ persistence to complete focal tasks. Drawing on the theory of embodied cognition, we propose that, a moving-upward (vs. downward) cue activates the abstract concept of difficulty, which is associated with the physical experience of climbing uphill (vs. downhill). Due to this association between moving uphill and difficulty, merely exposing individuals to the moving-upward cue can induce greater feeling of difficulty and this greater difficulty, in turn, reduce individuals’ persistence, compared to exposing individuals to the moving-downward cue. …

The Impact Of Servicescape On Customer Experience Quality Through Employee-To-Customer Interaction Quality And Peer-To-Peer Interaction Quality In Hedonic Service Settings, Beomjoon Choi, Hyun Sik Kim

Asia Marketing Journal

This paper investigates how servicescape perception influences customer experience quality in hedonic service settings. In addition to the direct effect of servicescape quality on customer experience quality, the indirect effects of servicescape quality on customer experience quality via employee-to-customer interaction quality and peer-to-peer interaction quality are also investigated.
We collected data through a self-administered survey. The proposed relationships were tested using structural equation modeling. The results show that servicescape quality influences customer experience quality both directly and indirectly through employee-to-customer interaction quality and peer-to-peer interaction quality, and customer experience quality influences customer loyalty. Additionally, we find that the indirect path …

Asia Marketing Journal 제17권 제2호 목차

Asia Marketing Journal

No abstract provided.

Priority Factors Of Service Recovery Strategy In Distribution Channel, Sang-Lin Han, Kyung Sik Jung, Myoung Soung Lee, Lee

Asia Marketing Journal

In this study, we tried to evaluate the relative importance and find out the differences in consumer perceptions regarding service recovery strategies and the service provider in the distribution industry by using AHP (Analytic Hierarchy Process) analysis method. Therefore in this study, we tried to systematize various recovery strategies which were considered very important during service failure process in the distribution industry and analyze the relative importance for each recovery strategy. We set hierarchy composed of four items of monetary, action-oriented, psychological, and assured level as primary selection criteria and a total of 16 items(indemnity, refund, gift, gift certificate, prompt …

2015-July-30-Thomas Cook, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-30-Grant Focuses On Writing Instruction Skills For Teachers, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-29-Etsu To Hold 31st Annual Tennessee Business Tax Seminar, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-28-The Rodp Nursing Administration Program Ranks Second In Nation, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-28-Student Support Services Receives Five-Year Grant Extension, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

Paramedicine And Social Work: Case Studies In Authentic Student Recruitment, Nathalie Collins, Lynelle Watts, Renee Strauss, David Hodgson

eCULTURE

Selling the course experience to future students has been corporatised across the Higher Education sector. At many universities marketing and sales specialists, such as ECU’s Student Recruitment Team, rather than academic staff, field prospective student enquiries. Representing courses authentically is crucial to matching future students with an appropriate course experience and career, as well is managing future students’ expectations. A challenge for academics is communicating the course/career experience to university sales agents (recruiters). A challenge for recruiters is conveying an authentic course experience to future students when they have not taken a course themselves. This paper selects two ECU courses, …

Reflection On An Intercultural Communication Workshop For Japanese Executives: Doing Business With U.S. Americans, Kristine E. Menn

MA TESOL Collection

"Vérité en deçà des Pyrénées, erreur au-delà"

(There are truths on this side of the Pyrenees that are falsehoods on the other)

Blaise Pascal (Moran, Harris & Moran, 2007, p. 2).

This paper is a reflection on an intercultural communication workshop developed for sixteen upper-level Japanese executives who work with their U.S. American counterparts in a U.S.A.-based global corporation. This training session was only one part of a much larger training program initiative which was carried out in five countries in Asia as well as in several locations across the U.S.A. Throughout my paper, I will apply the …

2015-July-21-Tera Gwaltney, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-21-Carter Railroad Museum's Heritage Day Advice: 'Go West, Young Man', University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-15-Dr. Judith Slagle Named Dean Of Honors College, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-15-Etsu Reaches 50 Days Until Kickoff, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-15-Dr. Troy Knechtel Named University School Director, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-15-New Etsu Students And Their Families Invited To A 'Summer Send-Off', University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-14-‘Trilobite Treasures’ To Be Showcased At Natural History Museum, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-14-Ryan Halverson, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-10-Child Study Center Exhibit On Display At Slocumb Galleries, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2015-July-10-‘Victory From Within’: Exhibit On American Pow Experience To Show At Reece, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.