Business Commons^™

Examining The Influence Of National And Organizational Culture On Performance Evaluation And Recognition Structures In A Multinational Organization, Katie Bliven

Communication & Leadership Dissertations and Theses

This study examines how well organizational culture functions as a mechanism to support diversity and respect for employees’ national culture in a multinational organization. Hofstede’s theory of cultural dimensions and Ting-Toomey’s face negotiation theory provide a framework for understanding the needs and expectations of individual employees regarding performance evaluation and recognition from leaders for culture-specific skill sets. The study was conducted at a multinational call center located in Ireland, where employees negotiate the collection of negative balances for online payment accounts belonging to customers in the EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) regions of the world. …

Servant-Leadership And Re-Establishment Of Organization Culture After Crisis, Reese Dayle Cooper

Communication & Leadership Dissertations and Theses

Organizations create a base for culture through the language in mission, vision, and value statements (Deetz, 1995). Organization culture is then shaped and molded by organization members (Deetz, 1995). As a result, members form organization identities (Mead, 1934). Identities are fluid and constantly being negotiated (Stewart, Zediker, & Witteborn, 2009, p. 82). At any moment, organizations can face crisis. During the crisis, identities are threatened and organization culture becomes unstable (Beer & Steif, 1997; Sen, 2006). Stabilizing organization culture is important to the long-term success of an organization and to the long-term success of individuals. This study uses a case …

Getting Thrown Under The Bus: The Impact Of Destructive Narcissistic Management On Group Sensemaking, Russell Allen Royston

Communication & Leadership Dissertations and Theses

Despite the vast research and scholarship on leaders with narcissistic traits and tendencies, little research has focused on the impact these leaders have on group communication. This thesis uses an ethnographic research methodology to explore a group under destructive narcissistic management. Karl Weick’s (1995) theory of organizational sensemaking is used to examine the affected group’s communication. The study was conducted from a phenomenological perspective of the group’s lived experience. Kierkegaard’s theory of communication is also applied to learn how the group made sense of was happening to them during a period of substantial change (Anderson, 1963). The results show that …

The Impact Of Parental Involvement On A Structured Youth Program Experience: A Qualitative Inquiry, Mat D. Duerden, Peter A. Witt, Christopher J. Harrist

Faculty Publications

Parental involvement is an often proposed, but rarely researched, key element of youth programs. Questions remain regarding the impact of parental involvement on program processes and outcomes. Qualitative data were collected over a one-year period with youth participants (n=46), parents (n=26), and teachers (n=5) associated with an international immersion/service learning program for adolescents. Three main research questions guided the data analysis: (1) what role does parental involvement play in the youths’ experience in the program; (2) how does parental involvement in the program influence the parent/child relationship; and (3) what role does parental involvement play in terms of the program’s …

Finding Practical Knowledge In Entrepreneurship, Edward Mcmullan, Thomas Kenworthy

Management and Marketing Faculty Publications

Research in the pre-paradigmatic, applied scientific field of entrepreneurship is characterized mainly as exploratory. This article advocates for a considerable shift toward a more effective applied research agenda. An applied research program is proposed based on modifications to a Lakatosian research program. The agenda extends beyond typical calls for more replication work to include a focus on practical outcomes, practical significance, and surprising findings among other things. The intent is to produce substantially more practical knowledge—knowledge that is useful to entrepreneurs, policy makers, educators, and scholars.

Take It Back: Dynamic Consumer Goals In Retail Customer Service Transactions, Courtney Droms

Scholarship and Professional Work - Business

Product returns and exchanges are an important part of a consumer’s postpurchase decision-making process and have economic and psychological consequences. Based primarily on a participant observation research, a conceptual model is developed that portrays two distinct process paths that occur during return transactions. The analysis incorporates previous research regarding goal-directed behavior and role and script theories in understanding the complexity of a return transaction. Consumers are identified as having both economic and social goals, and the change catalysts promoting shifts in goal focus as well as the interplay between these goals are represented in the model.

M-Commerce Development In Developing Country: Users’ Perspective, Hongjiang Xu

Scholarship and Professional Work - Business

M-commerce (mobile commerce) is growing increasingly popular, and China has a huge potential to develop m-commerce technology. This study focuses on users' perspectives of m-commerce development in China. The development of m-commerce was measured by the extent of m-commerce businesses adopting business intelligence. A research framework was developed for users' perceptions on m-commerce development, survey questionnaires were used to collect data, and ANOVA was used for data analysis.

Untangling The Relationship Between New Venture Internationalization And Performance, Stephanie A. Fernhaber

Scholarship and Professional Work - Business

To help untangle the inconsistency in prior performance studies for new venture internationalization, the dynamic capabilities perspective is revisited to consider whether the relationship is more complex than previously assumed. While internationalization requires the reconfiguration of routines and resources, survivability is argued to peak at moderate levels of internationalization where the associated resources and risk is balanced between local and foreign markets. In contrast, sales growth is suggested to peak at either low or high levels of internationalization where a singular market focus and set of capabilities is being exploited. The results confirm that the level of new venture internationalization …

Beating Competitors To International Markets: The Value Of Geographically Balanced Networks For Innovation, Pankaj C. Patel, Stephanie A. Fernhaber, Patricia P. Mcdougall-Covin, Robert P. Van Der Have

Scholarship and Professional Work - Business

Being able to launch new products internationally is critical for technology-based ventures to recoup the high costs of R&D and to exploit their innovations fully. Despite the widely recognized importance of networks within the innovation development process, there appear to be contrasting viewpoints as to whether local or foreign network partners contribute more in the race to internationalize. Drawing on the theoretical underpinnings of comparative advantage, we propose and empirically confirm that ventures pursuing a balance of local and foreign network connections for the development of an innovation are able to bring the product more rapidly into the international marketplace. …

Lean Distribution Assessment Using An Integrated Model Of Value Stream Mapping And Simulation, Amr Mahfouz, Amr Arisha

Conference papers

Distribution is a critical component that maintains the efficiency, flexibility, and reliability of any supply chain. Given the limited financial and physical resources of today’s businesses, distribution enterprises have begun to embrace the far-reaching value of lean paradigm. Value Stream Mapping (VSM) is prescribed as a part of the lean implementation portfolio of tools. It is applied to map material and information flows seeking to identify company’s waste and non-value added activities. Integrating simulation with VSM introduces a whole new dimension for lean implementation and assessment processes. This paper shows a dynamic value stream mapping model using discrete event simulation …

An Integrative Lean Assessment Model For Distribution Centres., Amr Mahfouz, Laura Smith, Amr Arisha

Conference papers

It is hard to benefit fully from lean manufacturing without having an efficient distribution centre. Applying lean distribution concept helps to reduce distribution centres waste while maintains customer service level high. The purpose of this study is to develop a lean assessment model that enables distribution managers to measure and improve the leanness levels of their companies. A data driven analytical approach (i.e. factor analysis) is used to assess leanness quantitatively. A lean index score is calculated to benchmark the leanness level of four distribution companies based in Ireland and UK. Results recommend that special attention should be taken on …

The Effect Of Online Customer Reviews On Customer's Perceived Risk Associated With Online Leisure Hotel Booking, Biwei Yang

Open Access Theses

As online shopping is widely used in the hospitality industry, research in this field constantly strives to understand the customer behavior in online purchasing activities. Online customer reviews (OCRs) and perceived risk have been extensively evaluated in previous studies in related with online purchasing. In spite of the large body of work on the topic of OCRs effect on consumer behavior, it is still unclear that how OCRs affect the decision process of the consumers when they make online booking. Due to the intangibility of hospitality or tourism product and the nature of online booking, risk perception is considered as …

The Effects Of Cooperative Training Method On The Performance Of Confucian Heritage Culture Employees In Food Service Industry, Shuqian Zhang

Open Access Theses

The purpose of the present study was to investigate the effects of the cooperative training method on Confucian heritage culture employees in a college food service operation. An experiment was devised and carried out in food service setting in a large Midwestern university to test the effect of cooperative training on four variables, speed, self-efficacy, accuracy on setting an American formal table and satisfaction with training. Data were collected before and after the training from 23 subjects in the experimental group, and 22 subjects in the control group. Paired t test and two-sample t test were used to test the …

The Impact Of Nutrition Information Delivery Methods On Restaurant Consumers' Attitudes And Behavior, Jiaqi Zhu

Open Access Theses

Zhu, Jiaqi. M.S., Purdue University, December 2013. The Impact of Nutrition Information Delivery Methods on Restaurant Consumers' Attitudes and Behavior. Major Professors: Barbara A. Almanza, Carl A. Behnke.

Obesity is a major public health threat. It not only creates challenges for those who are obese and overweight, but also brings an economic burden to the whole society. One important contributing factor for obesity is food eaten away from home, which accounts for more than 40% of American's food budget. Although chain quick-service restaurants are required by law to post calorie information on menus and menu boards, the efficacy of menu …

An Analysis Of Underlying Competencies And Computer And Information Technology Learning Objectives For Business Analysis, Ryan Thomas Quigley

Open Access Theses

This research examines whether the Computer and Information Technology (CIT) department at Purdue University should develop a business analyst concentration. The differences between system and business analysts, evolution of the business analyst profession, job demand and trends, and applicable model curricula were explored to support this research. Review of relevant literature regarding the topics suggested that a business analyst concentration should be developed. A gap analysis was performed to determine how well selected CIT courses address the skills and competencies required by today's business analysts. The primary finding, as a result of the analysis, was that CIT courses alone are …

The Impact Of Organizations' Collaboration Strategies And Alliance Network Positions On Invention Performance, Fethullah Caliskan

USF Tampa Graduate Theses and Dissertations

This research investigates the impact of organizations' collaboration strategies and network positional variables on invention performance. Organizations, particularly those pursuing a differentiation strategy, are motivated to introduce novel products and services in order to remain competitive. Thus, two questions of interest to such organizations regarding the network dynamics of the invention process are: 1) What kind of strategies allow them to attain superior invention results? 2) What is the most advantageous structural positioning in a collaborative network of innovators? Three independent studies attempt to find answers to these questions by using three complementary study approaches.

In the first study, in …

Fraud Prevention And Employee Rationalization In New York State Public Schools, Kathleen M. Slezak

Legacy Theses & Dissertations (2009 - 2024)

Prompted by frequent media reports of school fraud and a lack of relevant K-12 literature, this research study was designed to investigate current fraud prevention practices in public school districts in New York State. Using a "fraud triangle" model, an analysis of existing legislation and professional practice guidelines reveals that an integral element is being overlooked in current fraud prevention efforts, namely employee attitudes (more formally rationalization).

The Impact Of Ceo Duality On Firm Financial And Market Performance During The Period Of 2008 Through 2010 : A Period Of Financial Crisis, Samuel Eugene Ferrara

Legacy Theses & Dissertations (2009 - 2024)

ABSTRACT

Determinants Of Financial Restatement : Does The Ceo-Board Relationship And Ceo Compensation Influence The Risk Of Financial Restatement?, Kimberly A.M. Melinsky

Legacy Theses & Dissertations (2009 - 2024)

The cataclysmic business failures of the past decade clearly outline the necessity for effective governance research and policy. These failures have prompted prominent investors, politicians, and researchers to show an ever-increasing interest in corporate fraudulent activity and its relationship to executive compensation packages and the CEO-board relationship. Further research is needed to better understand these relationships, especially the relationship between governance mechanisms and their influence on financial restatement, an outcome of fraud. This study looks to answer that need by examining the CEO-board relationship, as well as CEO compensation components, the combined effects of CEO compensation and CEO-board relationship variables, …

Customer Service In Aviation Industry – An Exploratory Analysis Of Uae Airports, Aman Gupta, Mohammed Arif, Aled Williams

Decision Science and Analytics - Worldwide

Customer satisfaction is given top priority by all service-oriented industries. The civil aviation industry is no exception. The highly competitive global aviation arena causes various airlines to vie for the top position with lot of importance being given to the customer service. The aim of this study is to analyze the methods and tools used by the United Arab Emirates’ (UAE’s) federal government and the various local governments in the country to improve the customer satisfaction with regard to the aviation industry in the country. This paper develops a framework to assess customer service in the aviation sector in the …

Modeling Social Transmission Dynamics Of Unhealthy Behaviors For Evaluating Prevention And Treatment Interventions On Childhood Obesity, Leah M. Frerichs, Ozgur M. Araz, Terry T.-K. Huang

Department of Supply Chain Management and Analytics: Faculty Publications

Research evidence indicates that obesity has spread through social networks, but lever points for interventions based on overlapping networks are not well studied. The objective of our research was to construct and parameterize a system dynamics model of the social transmission of behaviors through adult and youth influence in order to explore hypotheses and identify plausible lever points for future childhood obesity intervention research. Our objectives were: (1) to assess the sensitivity of childhood overweight and obesity prevalence to peer and adult social transmission rates, and (2) to test the effect of combinations of prevention and treatment interventions on the …

Emerging Capability Or Continuous Challenge? Relocating Knowledge Work And Managing Process Interfaces, Stephan Manning, Thomas Hutzschenreuter, Alexander Strathmann

Management and Marketing Faculty Publication Series

This study examines interface management as a dynamic organizational capability supporting an increasing global distribution of knowledge work, based on an in-depth case of an automotive supplier. We show how local responses to experiences of task and interface ambiguity following the relocation of R&D processes may lead to a shift of organizational attention from ex-ante process design to continuous process and interface management. Findings suggest that flexible interface manager positions and partnership structures across locations facilitate local experimentation with effective transfer and handling of ambiguous and partially tacit tasks. This enhances the firm’s capacity to distribute an increasing variety of …

New Silicon Valleys Or A New Species? Commoditization Of Knowledge Work And The Rise Of Knowledge Services Clusters, Stephan Manning

Management and Marketing Faculty Publication Series

This paper explores knowledge services clusters (KSCs) as a distinct and increasingly important form of geographic cluster, in particular in emerging economies: KSCs are defined as geographic concentrations of lower-cost skills serving global demand for increasingly commoditized knowledge services. Based on prior research on clusters and services offshoring, and data from the Offshoring Research Network (ORN), major properties and contingencies of KSC growth are discussed and compared with both high-tech clusters and low-cost manufacturing clusters. Special emphasis is put on the ambivalent effect of commoditization of knowledge work on KSC growth: It is proposed that KSCs attract most projects if …

Evaluating The Intentionality Of Identified Misstatements: How Perspective Can Help Auditors In Distinguishing Errors From Fraud, Erin L. Hamilton

Theses and Dissertations

According to Auditing Standard No. 14, fraud is an intentional act. Thus, when a misstatement is identified during the audit, auditors should consider whether the misstatement might have been caused intentionally (PCAOB 2010a). The objective of the present study is to investigate whether considering the perspective of the manager responsible for a misstatement's occurrence impacts auditors' beliefs concerning the misstatement's intentionality. Using an experiment with 82 audit manager and senior manager participants, I find that auditors who actively consider the perspective of the manager who caused a misstatement assess the likelihood that the misstatement is intentional higher when the circumstances …

Vertical Versus Horizontal Line Extension Strategies: When Do Brands Prosper?, Helena F. Allman

Theses and Dissertations

The results from prior research regarding the effectiveness of product line extension strategies on market-level brand performance are equivocal. Some studies show that brands benefit from horizontal line extensions while other studies show vertical line extensions as being a preferable approach to brand leveraging within a product category. This research proposes that the brand assortment size at time t, can moderate the effectiveness of vertical versus horizontal extensions in time t on quarterly market-level brand performance. Aggregated scanner data of twelve toothpaste brands sold for six years at a major Midwestern U.S. retailer were used as input to a panel …

Voicing Across Cultures: The Role Of Communication Style And Relationships In Employee Voice And Subsequent Influence, Anna-Katherine Ward

Theses and Dissertations

Constructive input from a diverse workforce can enhance firm performance. However, cultural norms and differences in communication behavior expectations may prevent concerns and suggestions from being expressed, or from being implemented when they are expressed. The purpose of the current study is to bridge the Human Resources, Organizational Behavior, Communications, and International Management literatures in an attempt to understand how subordinates with different communicaton norms voice and how (or whether) managers use the content of the voiced messages. Two models are presented examining prohibitive and promotive voice as central variables in the relationship between subordinate communication style and subordinate influence …

Satisfaction With Family Life Scale, Ramon B. Zabriskie, Peter J. Ward

Faculty Publications

We wanted to present validity and reliability data for the Satisfaction With Family Life (SWFL) scale. This instrument has been successfully used in a variety of family samples and offers a brief, widely applicable tool to measure satisfaction with family life. The SWFL scale, modeled after the Satisfaction With Life scale, was designed to assess an individual’s global judgment of family satisfaction, which is theoretically predicted to depend on a comparison of family life circumstances with one’s own standards and expectations. The scale consists of five items on a Likert-type scale. Data were collected from parents and adolescents in 15 …

Culture And Management Control Systems In Today’S High-Performing Firms, Michael T. Lee, Sally K. Widener

Accountancy Faculty Publications and Presentations

You might think that firms with bureaucratic cultures would emphasize their use of management control systems. Contrary to expectations, firms with bureaucratic cultures are not users of management control systems!

Awareness And Usage Of Collaboration And Communication Technologies In Student Teamwork, Manouchehr Tabatabaei, Marco Lam

Information Systems & Analytics: Faculty Publications

In this study, we investigate students’ awareness and usage of collaboration and communication technologies (CCTs). Coordination and communication are two of the key processes for effective teamwork that have been identified in the literature. We find significant differences in awareness of CCTs between various student groups. However, when controlling for awareness, we find no difference in usage. While the proportion of students that are aware of various CCTs is high, the reported usage of CCTs is low. Because of the increased emphasis on teamwork, students need to be taught the technologies they need to use for collaboration and communication in …

The History Of The Investment Tax Credit, Rachael I. Lambert

Theses and Dissertations

A tax credit is an incentive for businesses and individuals, which allows them to reduce their tax obligation. Federal and state governments grant tax credits in areas such as employment and the environment. An investment tax credit (ITC) allows businesses and individuals to reduce their tax obligation when they venture into new businesses and developments. It is natural for businesses and individuals to invest for continued growth. If the economy is in a decline, however, investments may drop by businesses and individuals. In hard economic times, the federal and state governments provide the ITC incentive to stimulate economic growth. The …