Business Commons^™

Harnessing The Power Of Cliftonstrengths®: How Multinational Corporations Can Use Deep-Level Diversity To Enhance Organizational Inclusion, Trapper Kay Pace

Electronic Theses and Dissertations

This research explicitly investigated how multinational corporations can enhance workplace inclusion through the novel use of the CliftonStrengths® assessment as a dimension of deep-level diversity. The study gleaned insights from employees’ perspectives, employing a constructivist grounded theory approach to explicate their experiences in rich qualitative narratives. Through open-ended surveys and intensive interviews, participants were selected using purposeful sampling to ensure meaningful data collection from the study organizations’ three global regions. The researcher conducted the analysis systematically through the constant comparison of data utilizing the NVivo14 software to assist in constructing codes, themes, and a theoretical schema. Results highlighted the significance …

The Impact Of Resilience On A Middle Manager’S Resistance To Organizational Change, April D. Hall

Electronic Theses and Dissertations

Change is never ending in organizations, as it is necessary to maintain a competitive advantage. Although change is needed, research shows most change implementations do not succeed.

Middle managers (MMs) are considered the main facilitators of change. They receive directive for change and are tasked with not only processing and accepting the change but also communicating the directive down into the ranks and executing upon it. This basic qualitative study explored how resilience can aid an MM when implementing change, where resistance is present. The conceptual framework for this study included Lewin’s (1947) three-stage model of change theory and the …

Empowering Voices: Exploring The Career Trajectories Of Women Of Color Hr Professionals Amid Disruptive Change, Brandi R. Muñoz

Electronic Theses and Dissertations

This study investigated strategies to enhance diversity, equity, inclusion, and belonging initiatives in organizational leadership, focusing on supporting women of color in the workplace. The specific problem addressed was the underrepresentation and barriers faced by women of color in leadership positions despite their potential contributions to organizational success. The study employed a qualitative approach, combining qualitative interviews with socioeconomic data analysis. Data collection methods included semistructured interviews with women of color and a survey to gather demographic and employment information. The sample consisted of 16 women of color human resource professionals working in various industries and organizational settings across the …

The Impact Of Internal And External Influences On Federal Procurement Specialists, Jonathan Page

Electronic Theses and Dissertations

Federal procurement specialists have a unique and powerful role in how the United States government spends money. The purpose of this study was to gain an understanding of the impact internal and external influences have on the decision-making process of federal procurement specialists. A mixed-methods research study was conducted using an electronic survey questionnaire to collect quantitative data and video interviews to collect qualitative data. The sample included individuals who held a Federal Acquisitions Certification in Contracting and worked for non-Department of Defense federal agencies. The quantitative findings found that internal and external influences impact federal procurement specialists, but the …

You Have To Play To Win: Value Capture In Open Innovation, John T. Pritchard

Electronic Theses and Dissertations

Despite the extensive research on open innovation, debate remains on the relationship between open innovation and firm performance. No consensus exists on the measures of performance and the mechanisms that enable value capture remain largely unexplored. This dissertation addresses these issues in two parts. First, a theoretical model based on knowledge flows is introduced. Knowledge is at the heart of open innovation and this dissertation examines the role that external and internal knowledge play in firm performance outcomes. It integrates the dynamic capability view and open innovation literature to build a framework and set of arguments on how knowledge is …

The Emotional Intelligence And Conflict Management Relationship In Black Women Leaders, Tina Raylyn Jackson

Electronic Theses and Dissertations

This study examined the relationship between emotional intelligence and conflict management styles in Black women leaders in the United States. The lack of literature surrounding Black women leaders' emotional intelligence or conflict management styles presented an opportunity to offer quantitative data connected to these constructs. A cross-sectional survey design was used to administer three surveys the Situational Test of Emotional Management- B, the Kraybill Conflict Style Inventory, and a modified version the Multidimensional Inventory of Black of Identity, that focused on Black female identity. Data from 124 participants were analyzed to learn if identity mediated the relationship between emotional intelligence …

Not Too Scared To Enter: Understanding The Uppsala Model’S Complexity As Sme Decision Makers Enter High-Risk Countries, Andrew Kindfuller

Electronic Theses and Dissertations

Johanson and Vahlne’s Uppsala internationalization model is a framework for understanding sequential internationalization, experiential learning, and the commitment decision processes designed to answer the question: “Why and how do firms internationalize?” Each potential market is distinctive due to dissimilar languages, cultures, religions, ethics, political systems, laws, business norms, etc. – all these perceptual differences, which can potentially block the free flow of information between markets, are called “psychic distance.” By completing 34 detailed, semi-structured interviews with executives who have recently made significant financial or resource commitments to enter 28 different challenging countries, this is the first study to focus with …

Enhancing Employee Voice In Government: Transparency, Trust, And Cognitive Empowerment, Jomarie Phelan Honcoop

Electronic Theses and Dissertations

For organizational change to take root, develop, and realize the desired goals and benefits, employees are increasingly asked to be an integral part of the change process, to speak up and use their voice to point out areas to improve and ways to be more efficient. Organizations and managers must create a climate where this employee voice, a multidimensional construct comprised of promotive and prohibitive voice, is encouraged and heard, and where the employee is empowered to effect change and make improvements. Both types of voice are potent mechanisms for improving public services, and government organizations in particular, as compared …

Supply Chain Finance: Exploring The State Of Adoption With Small Business Suppliers In U.S. Defense Procurement Contracts, James C. Phelps Iii

Electronic Theses and Dissertations

Innovative supply chain finance (SCF) practices offer alternative approaches to relief of cash flow distress for suppliers in an extended enterprise by enhancing access to and affordability of working capital. Adopting optional SCF instruments can be especially beneficial for small–medium-sized enterprises (SMEs), which are more acutely affected when credit conditions tighten. This explorative research described the state of buyer-led SCF adoption in defense procurement contracts used to produce highly technical weapons systems. A case study research design with embedded units across four groups of intermediaries was employed to compare the state of SCF adoption between a defense and a commercial …

The Effect Of Nondiagnostic Information On Internal Auditor Skepticism: Capturing The Dilution Effect, Joseph Anthony Giordano

Electronic Theses and Dissertations

Internal auditors assigned to assess internal controls over financial reporting incorporate irrelevant information into their judgment, showing decreased skepticism when irrelevant information contradicts preconceived stereotypes of management, known as the dilution effect and attributed to the representativeness heuristic. Irrelevant information consistent with preconceived stereotypes does not decrease skepticism. In this experiment practicing internal auditors are provided an irrelevant description of the Chief Information Officer portrayed as either gregarious or introverted then subsequently receive relevant internal controls information. When the Chief Information Officer is described as gregarious, counter to common stereotypes, internal auditors assess risk as less likely to occur compared …

A New Era Of Distilling: How Dynamic Capabilities Drive Transformation In The Distilling Industry, Sean M. Scally Sr.

Electronic Theses and Dissertations

The distilling industry has a rich history, starting from when people realized that by adding water, sugar, and starch together, they could develop a drink with alcohol that was safer to drink than the water all around them. Over several centuries, this discovery has grown into a significant industry worldwide. In the United States, the distilling industry went from a farm-based barter system to a multi-billion-dollar industry in 2020 (Schwarz, 2021). The sector has faced changes in regulations and other external factors that challenge how distilleries maintain market share, status, and internal challenges due to operational capabilities and market demands. …

Ceo, Cfo, And Audit Partner Gender, And Accounting Conservatism, Ceara Hintz

Electronic Theses and Dissertations

I examine the association between CEO, CFO, and audit partner gender and accounting conservatism using a unique sample that encompasses hand-collected data. While accounting conservatism reflects less risky accounting choices, risk aversion theory indicates that females are more risk averse than males. I apply risk aversion theory to accounting conservatism and investigate two research questions: (i) Does the CEO or CFO and audit partner gender influence accounting conservatism? (ii) Does a female audit partner influence the relationship between a male CEO or CFO and accounting conservatism? Using skewness as a proxy of accounting conservatism, I test three hypotheses. The results …

How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel

Electronic Theses and Dissertations

Sales supervisors can tremendously influence the sales teams they manage, and their behaviors can influence a team’s engagement and sales performance. Because of the supervisor’s influential role, their behavior, positive or negative, can ripple throughout the organization. As a result, a supervisor who role models abusive behavior within their organization also promotes a climate of abuse and incivility that can contribute to a toxic workplace. Abusive supervision (AS) is a significant problem in many business-to-business (B2B) sales organizations that negatively impacts the financial welfare and subjective well-being of organizations and their employees. This quantitative correlational study aimed to examine how …

Abusive Supervision Within The Military Ranks: A Qualitative Examination Of Positive Emotion-Focused Coping Strategies, Demetrius Mcdew

Electronic Theses and Dissertations

In this study, the researcher examined abusive supervision coping by military members. Based on social exchange theory and the power and influence theory, the researcher investigated whether veterans perceived emotional coping (avoidance, support seeking, and reframing) as strategies that mitigated stress caused by abusive supervision while they were serving in their respective military departments. Past studies have not accounted for junior officers or enlisted members; therefore, the researcher studied this lower ranking tier of personnel and discovered that the hierarchy of the military system affected their reporting of and receiving assistance in dealing with abusive supervision. Therefore, affected service members …

Mission Drift And The Effectiveness Of Resource Dependence Theory In An Internally Resource-Constrained Environment., Kirsten Bullock

Electronic Theses and Dissertations

Why are some organizations able to maintain focus on their mission while others founder? This theoretical and empirical dissertation examines the relationships among funding sources, management practices, and organizational stigma within an internally resource-constrained environment. Using Resource Dependence Theory (RDT) as a basis to manage external resource dependencies, I build a theoretical model and empirically test a research model to understand how funding source affects mission drift, how management practices might help organizations manage that drift, and what effect organizational stigma might have on those relationships within an environment of internal resource constraints. Specifically, this study hypothesizes that nonprofits that …

The Understanding Of Risk Culture Among Risk Management Practitioners, William L. Raab

Electronic Theses and Dissertations

The study of risk culture is a recent phenomenon focusing on its impact on risk management programs after organizations continue to experience adverse events when implementing risk management programs. This interpretive phenomenological analysis aims to understand whether risk managers understand the impact of risk culture on their risk management programs through their lived experience. Semi-structured interviews of ten risk managers with at least ten years of experience in the risk management profession provided a rich context to support the findings of this study. Risk managers can identify aspects of risk culture, but they struggle to identify ways to change the …

Millennial Employees In Contact Centers: Leadership Style Preferences Contribution To Job Satisfaction, Dana C. Martin Jr.

Electronic Theses and Dissertations

Millennials account for the largest generational cohort in the workforce. Their propensity for turnover is costly to organizations, not just monetary impact, but skill development and sustainability as well. This study attempted to understand if leadership and the preferred leadership style of Millennial employees contribute to job satisfaction. This mixed-methods sequential explanatory study examined how leadership and the preferred leadership style of Millennial employees, from the perspectives of Millennial employees and those who manage them, contribute to job satisfaction. The Job Satisfaction Survey (JSS) was used as the survey tool for the qualitative study (see Appendix A). A questionnaire was …

Working Here, There, And Everyware: The Impact Of Virtual Work On Employee Belonging, Martha Davis

Electronic Theses and Dissertations

Globalization, improvements in information and communications technologies, and the COVID-19 outbreak have increased the prevalence of virtual work arrangements. This change in the workforce presents both opportunities and challenges to employees and their organizations, transforming how organizations operate and how workers interact with each other. This shift to more virtual work has a high likelihood of impacting other fundamental human motivations, such as the need to belong, which has significant implications for an employee’s well-being and the broader organization’s health. This study asks the question: How do collaborative technologies impact virtual employee belonging? The study proposes a conceptual framework of …

Where Virtual Well-Being Becomes Reality, Colleen M. Reilly

Electronic Theses and Dissertations

Strategies to mitigate the spread of COVID-19, specifically quarantine and social distancing protocols, have exposed a troubling paradox: mandated isolation meant to save lives has inadvertently contributed to a decline in America’s well-being. Prolonged isolation due to more remote work and decentralized workplaces has been associated with widespread loneliness and diminished physical and mental health, with effects compounded by limited face-to-face access to social support systems. While remote communication technologies (e.g., video chat) can connect individuals with colleagues and social networks, remote technologies might have limited effectiveness in business and social contexts. This study uses Roger’s Diffusion of Innovation Theory …

Ceo Types And Firm Efficiency, Lok Chi Lam

Electronic Theses and Dissertations

This paper investigates the connection between CEO types and firm efficiency. I utilize the general ability index (GAI) as a proxy to examine and separate CEO types: generalist CEOs and specialist CEOs. Initially, I applied the pooled ordinary least square (OLS) and fixed effect regression on 26,830 firm-year observations to explore the GAI effect on firm efficiency. The finding shows that GAI has a negative impact on firm efficiency. It indicates that CEOs with lower GAI are better at improving firm efficiency; for instance, specialist CEOs are preferable to generalist CEOs. Further analysis of CEO types using the quadrant method …

The Ethicality And Political Skill Of Leaders And Subordinate Job Satisfaction: A Study Of Accounting Faculty, Donald L. Ariail

Electronic Theses and Dissertations

Using a sample of 539 accounting faculty teaching in the United States, this study explored perceptions of the ethicality and political skill of their direct supervisors and self-reported levels of job satisfaction. Ethicality was measured with the Ethical Leadership Scale (ELS) and the Behavioral Integrity (BI) Scale. These measures, which were highly correlated, were proxy measures for accounting faculty perceptions of the tone-at-the-top (TATT)—the ethical leadership under which faculty teach and research. The results indicated that while the majority of accounting faculty perceived their direct supervisor as being ethical, about a third (28% BI, 34.8% ELS) of them did not …

Decision-Making Framework For Circular Economy In Remanufacturing, Saleh Maffoudh Bagalagel

Electronic Theses and Dissertations

Product recovery and remanufacturing have received increasing attention in the past two decades due to environmental, legal and economic drivers. The concept of reverse logistics has evolved from an initiative to recycle raw materials such as paper and glass to a broad sustainable product recovery and remanufacturing approach to enable a transition to circular economy. Advanced manufacturing companies need to develop smart manufacturing-remanufacturing systems to maximize product value recovery utilizing Industry 4.0 principles. Research articles have accumulated over the years to suggest solutions to many product recovery and remanufacturing implementation problems. However, the common case of a family of products …

Work Order And Subassembly Identification And Tracking System, Israa El-Sabbagh

Electronic Theses and Dissertations

The research encompassed in this thesis includes the development of a work order and subassembly identification and tracking software system created in-house and tested at SPM Automation (Canada) Inc. The research is motivated by the significant losses the company is enduring and the recurring problems occurring at the facility (i.e., excess inventory, late ordering, reordering, misplaced components, etc.). These problems are critical in the progress and profits of the company.

An extensive literature review was completed, and the research gaps were presented. The optimal work order and subassembly process was created using Process Mapping Methodology, Cause-and-Effect Diagrams, and 5Why Analysis. …

Barriers To Succession Planning: A Case Study Of Atlanta Nonprofit Organizations, Adonnis J. Jules

Electronic Theses and Dissertations

Succession planning is not a common practice among nonprofit organizations, despite support for its effectiveness in supporting leadership development and providing organizational stability during a planned or unplanned transition. Nonprofits have acknowledged that their leadership ranks are thin, and a leadership transition tends to bring challenges to the organizations when vacancies need to be filled. Barriers exist that prevent nonprofits from engaging in succession planning, but little research has examined the nature of these barriers. This study focused on nonprofit organizations across four different industry sectors to determine the extent of their succession planning efforts and the barriers that exist …

Employee Ownership And Moral Hazard: How Broad-Based Equity Sharing Can Lower Agency Costs And Reduce Inequality, Colin Clinton Hudson

Electronic Theses and Dissertations

Providing incentives to top managers by offering equity has become the norm; this practice, however, does not hold for all levels of employees. After tax incentives for employee ownership were introduced through the Employee Retirement Income Security Act of 1974, there has been little legislative support to encourage companies to implement broad-based equity sharing programs. Moreover, decades of neoliberal policies have incentivized the pursuit of short-term profits and speculation, which contribute to economic instability and explain the growing gap between productivity and real wages observed since the late 1970s. Developments in the literature contend that employee ownership aligns the goals …

Corporate Ventures: Relational Microfoundations Of Innovation Performance, Burak Malkoc

Electronic Theses and Dissertations

Large, established companies invest in innovation to sustain and improve their competitiveness. In addition to in-house R&D departments, they acquire startup companies and operate them under a separate organizational structure. Corporate ventures’ success depends on many factors, such as available resources, compensation schemes, and acquisition strategies, which have been explored in the extant literature. This study explores the antecedents of corporate venture innovation performance through the lens of dynamic capabilities and social capital theories. Existing research on dynamic capabilities has explored its microfoundations of managerial cognition and top management initiatives. However, the development of dynamic capabilities requires actors’ level interactions …

Executive Coaching: A Cohesive Conceptual Model And The Qualitative Investigation Of Executive Coaching Styles, David Morelli

Electronic Theses and Dissertations

Executive coaching is a field in search of a conceptual model to tie together disparate studies and theories. While several decades of research validate ‘that’ coaching works (Athanasopoulou & Dopson, 2018), it’s been unclear is to ‘how’ coaching works. For over two decades, the field has been calling out for a conceptual model (Kilburg, 1996; Athanasopoulou & Dopson, 2018) and hasn’t known where to turn. While several attempts have been made, each of them suffered from conflation and lack of specificity, perhaps due to the lack of theoretical grounding amidst coaching’s nascence as a field. Answering this call is important …

Hotel Executives’ Perceptions Of Effective Promotion Processes And The Successful Transition From Single-Unit To Multi-Unit Management, Mark A. Sharkey

Electronic Theses and Dissertations

The growth experienced by the hospitality industry, especially the hotel industry, has outpaced its ability to develop future leaders. Like many organizations, the hotel industry employs a management hierarchy of single-unit managers responsible for each unit (hotel) and a multi-unit manager who oversees single-unit managers and their units (hotels). The vast majority of these multi-unit managers are promoted from a successful single-unit operation. The promotion can be challenging, and first-time multi-unit managers struggle to make a successful transition. Research confirms that this struggle is partially due to the need for a newly promoted multi-unit manager to develop a new and …

The Duality Of Reality: Perception Creation Using Symbolic Management, Christopher J. Thomas

Electronic Theses and Dissertations

People have historically used different types of symbols to signal an ideology, to create a sense of prestige, or to gain legitimacy. Examples of these types of symbols can be seen in displays ranging from marketing ads to presidential election materials. While these types of symbols tend to be socially constructed, and universally identifiable, the consequences of their use are less uniform in nature. This study explores the gap that currently exists between a symbol’s inherent value and the expected consequences of its use. My theoretical prediction includes two principles: The use of symbolic management to create symbolic environments and …

Airbnb Release Of Latent Economic Value And Return To Equilibrium, Daniel Joseph Trujillo

Electronic Theses and Dissertations

We empirically consider Airbnb’s effect on a new variable in Short Term Rental (STR) research, second homes, employing a model pre-Airbnb diffusion (2009), and post-Airbnb diffusion (2019). In doing so we test our hypothesis that second home use will be converted to short-term rentals with the advent of Airbnb. We do so through a natural experiment examining housing stock. We create a schema to segregate tourist and non-tourist counties based on economic variables and deploy these in our research framework observing a shock to housing supply. Notably, we observe a structural change in the use of second homes resulting in …