Performance Management Commons^™

Union Commitment And Participation, Tara Myers, Megan Paul

Umbrella Summaries

What are union commitment and participation?

Union commitment refers to the extent to which employees are dedicated to their union (Cooper-Hakim & Viswesvaran, 2005; Gordon, Philpot, Burt, Thompson, & Spiller, 1980). Union participation is active involvement in the union such as attending meetings, serving on committees, holding office, campaigning, voting, assisting with contracts and negotiations, managing union funds, and filing grievances (Anderson, 1979). Many researchers consider union participation as part of union commitment (e.g., Gordon et al., 1980). Others have speculated that union participation is a consequence of union commitment (e.g., Parks, Gallagher, & Fullagar, 1995). Additional ways to conceptualize …

Emotional Intelligence Training, Megan Paul

Umbrella Summaries

What is emotional intelligence training?

Emotional intelligence (EI) refers to abilities or tendencies related to recognizing, understanding, and managing emotions. Because of its connections to important work outcomes such as job satisfaction, organizational commitment, job performance, and turnover intentions (e.g., Joseph, Jin, Newman, & O’Boyle, 2015; Miao, Humphrey, & Qian, 2016), there has been great interest in developing EI via coaching and training, even though it has not traditionally been regarded as something that is amenable to change through training. EI is conceptualized, and measured, in three different ways (Ashkanasy & Daus, 2005). When it was first conceived, EI was …

Assessment Indicator Model (Libqual) On College Library Satisfaction, Tiko Dhafin Rizky, Nurul Huda, Muslikh Muslikh, Nova Rini

Library Philosophy and Practice (e-journal)

This study aims to determine the comparison between the combination of these assessments between public and Islamic-based universities. This study adopts a quantitative research methodology. The self-administered questionnaire was distributed each to 200 visitors of the Nusantara Business Institute and YARSI University to find out the comparison of the combined assessment of LibQual and Muslim-friendly Librarian. The study found that the combination of ratings between LibQual and Muslim Friendly Librarian had differences in satisfaction scores between the campuses. This study notes that Muslim-friendly Librarian has a higher satisfaction score for public higher education users than Islamic-based universities

Emotional Labor, Tara Myers, Megan Paul

Umbrella Summaries

What is emotional labor?

Emotional labor is “the management of feelings to create a publicly observable facial and bodily display” as necessary at work (Hochschild, 2012, p. 50). Thus, people engage in emotional labor when they ensure their facial expressions and body language match what is expected for the job (Grandey, 2000). Clear display rules (e.g., always smile, show empathy, stay neutral, seem stern) are most typically seen within service industries (e.g., customer service, protective services, law enforcement). People accomplish this adherence to display rules through surface acting—managing the expression of emotions—or through deep acting—managing the experience of emotions (Hochschild, …

A Systematic Literature Review : The Influence Of Information Technology And Organizational Learning On Performance, Merlin Apriliyanti, Ilham M, Dian Ekowati, Tanti Handriana

Library Philosophy and Practice (e-journal)

This Study is to discuss about literature review of Information technology enabler is a strategic asset in creating competitive advantage. The contribution of information technology investment to company performance does not appear immediately, but is independent in supporting business activities. The ability and mastery of information technology is not necessarily effective in contributing to company performance. Organizational learning plays a role in mediating the relationship between Information Technology enablers and company performance. This study aims to conduct a systematic literature review of research in the field of Information Technology Enabler and learning organization and performance with data from all international …

Workaholism, Megan Paul

Umbrella Summaries

What is workaholism?

The term was coined 50 years ago and referred to the uncontrollable need to work incessantly (Oates, 1971). Since then, many different definitions have emerged, with variations related to what exactly workaholism looks like (e.g., degree of enjoyment and engagement), why it occurs (e.g., personality), and its outcomes (e.g., on health, work-life balance), among others (Clark, Smith, & Haynes, 2020). Because many of these approaches confuse workaholism with related but distinct concepts (e.g., causes and effects), the following definition has recently been suggested as a more pure description: 1) an inner pressure or compulsion to work, 2) …

Factors That Influence Nonprofit Sector Employees’ Motivation: A Case Study From Egypt, Nada Shaaban Miry

Theses and Dissertations

The issue of employee motivation received much attention in the last few decades. That attention came from its significant practical and theoretical role in the field of management. To understand how motivation influences employees’ behavior, we have to know that every employee is motivated differently based on their preferences and characteristics. Therefore, it is essential to discover individual motivation factors for each employee. This study examines the factors that stimulate employees’ motivation and explain how to use those motivational factors to improve employees’ performance and engagement. It focuses on three non-profit organizations in Egypt and provides empirical evidence of the …

Addressing Work-Related Traumatic Stress Nebraska - Resiliency Reminders Guidebook, Quality Improvement Center For Workforce Development

Other QIC-WD Products

This guide is intended for child welfare professionals implementing a workforce effort to address secondary traumatic stress (STS). It was developed as part of CFS Strong, a joint effort of the Quality Improvement Center for Workforce Development (QIC-WD) and the Nebraska Department of Human Services’ Department of Children and Family Services (CFS), to address the cumulative effects of STS that is part of the day-to-day work of the child welfare workforce. CFS Strong included: (1) an adaptation of Resilience Alliance (RA) to teach skills and strategies to manage STS and build team cohesion, (2) Restoring Resiliency Response (RRR) to allow …

تأثير فيروس كورونا على إدارة رأس المال البشري في الشركات الناشئة في مصر, Shahjahan Bhuiyan, Fayrouz El Dabbagh, Mariam Walid, Shorouk Fouda

Papers, Posters, and Presentations

إن الشركات الناشئة شركات تتسم بالهشاشة على المستوى المؤسسي وتتعامل مع درجات عالية من المخاطر وعدم اليقين، وخاصة أثناء الصدمات قصيرة الأجل مثل فيروس كورونا (كوفيد- 19)، ويسعى موجز السياسات هنا إلى تحديد التطور المطلوب في النظام البيئي الداعم للشركات الناشئة في ظل جائحة فيروس كورونا (كوفيد- 19)، مع التركيز بشكل خاص على إدارة رأس المال البشري والعمل اللائق ومرونة سوق العمل في الشركات الناشئة في مصر. والسؤال الأساسي الذي يطرحه الموجز هو: كيف أثرت جائحة فيروس كورونا (كوفيد- 19) على ممارسات إدارة رأس المال البشري في الشركات الناشئة المصرية وما هو المطلوب لي تتعافى الشركات الناشئة في مصر من …

الشركات الناشئة وإدارة رأس المال البشري في مصر: رحلة البحث عن وظائف لائقة, Maryham Madgy Abdelmalak, Fayrouz El Dabbagh, Ibrahem El Sayed Hassan, Laila M. El Baradei

Papers, Posters, and Presentations

تُعد الشركات الناشئة أحد العناصر التي من الممكن أن تساهم في النمو الاقتصادي في مصر، إلا أنها تواجه تحديات عديدة تعرقل قدرتها على تحقيق إمكاناتها، واستدامتها في السوق، وقدرتها على توفير فرص عمل لائقة. وتشمل التحديات: صعوبة تحديد مصدر التمويل، واستدامته وتعقد الإطار القانوني والتنظيمي الذي ينظمها, بالإضافة إلى المعايير الاجتماعية، والثقافة المحافظة، ونقص البيانات والمعلومات المتعلقة بديناميات السوق والفرص المتاحة. وقد أوضحت نتائج البحث أن العديد من الشركات الناشئة تواجه تحديات في إدارة رأس المال البشري لديها فيما يتعلق بمهام التخطيط ،أو اجتذاب الموارد البشرية أو التطوير ،أو الجزاءات. وتتناول هذه الورقة النظام البيئي الحالي للشركات الناشئة في مصر …

The Benefits Of Evidence Based Practices In Public Administration: Does Therapeutic Listening Training Increase Emotional Intelligence To Affect Change Management Outcomes In Public And Private Sector Organizations, John Sillup

West Chester University Doctoral Projects

Abstract

This doctoral dissertation considers change management as it relates directly to evidence-based practices in public administration. The problem under study was the lack of scholarly research on the effect of an administrative leader’s emotional intelligence (EI) has on follower self-efficacy during change management. This study provided findings on the effect of therapeutic listening training as a means to increase emotional intelligence to potentially affect change management outcomes in public and private sector organizations. Change management is a systematic and structured process of developing and implementing strategies and interventions for organizations transitioning from current state to a desired state. The …

An Attention-Based View Of Strategic Human Resource Management, Soo-Hoon Lee

Management Faculty Publications

In spite of the designation, research in strategic human resource management (SHRM) has largely focused on tactical rather than strategic issues. These studies have attempted to explain whether firm performance is associated with “best-practice” or “best-fit” human resource management (HRM) practices. The focus on internally consistent (horizontal fit) HRM practices is better characterized as tactical implementation than as strategic formulation. In the latter, HRM leads rather than follows the firm’s long-term responses to shifts in the firm’s competitive and market environment. In this paper, I propose an attention-based view of the firm to reframe SHRM research and policy to support …

Personal Goal Setting Behavior And Professional Outlooks Of Academic Library Employees, Leo Lo, Amelia Anderson

STEMPS Faculty Publications

Studies indicate correlations between personal goal-setting behaviors, performance and attitude in professional roles. An online study was developed and conducted in 2016 with academic library employees to better understand the goal-setting behavior of library employees in a particular context, via setting New Year’s resolutions, which is defined as "a decision to do something or to behave in a certain manner". Results show that nearly half (49.6 percent) of all respondents set New Year’s resolutions in 2016. Goals related to health and fitness topped the list of goals that were set, followed by occupational goals. Of those who felt unclear about …

Writing Consultants At The University Of Dayton: A Collaborative Cross-Training Approach, Heidi Gauder

Books and Book Chapters by University of Dayton Faculty

The creation of a new learning commons at the University of Dayton Roesch Library not only highlighted the research and writing support available to students, but it also led to an entirely new library-led cross-training program for writing center student employees. Prior to the new learning commons, the writing center occupied spaces on the upper floors of the library, and the staff of the two units enjoyed a friendly, albeit distant, relationship for many years. The new learning commons, named the Knowledge Hub, brought the library research team directly together with the writing center, both in terms of proximity and …

Startups And Human Capital Management In Egypt: In Search Of Decent Jobs, Maryham Abdel Malak, Ibrahem El Sayed Hassan, Fayrouz El Dabbagh, Laila M. El Baradei

Papers, Posters, and Presentations

While startups are considered an important potential contributor to Egypt’s economic growth, they encounter myriad challenges that hinder their ability to reach their potential, sustain their market presence, and their capacity to provide decent job opportunities. Challenges include the difficulty of locating and sustaining funding, the complicated legal and regulatory framework that governs them, the conservative social norms and culture, and the lack of data and information regarding market dynamics and existing opportunities. The research findings revealed that many startups face challenges with their Human Capital Management (HCM), in the planning, acquisition, development, or sanction functions. This policy paper examines …

Decipher The Effect Of Gamification In Harnessing Boredom And Improving Performance, Zhuoyi Zhao

Theses and Dissertations (Comprehensive)

My thesis investigates the effectiveness of gamification in harnessing boredom and improving performance in a repetitive work process. In video games, “loot” rewards are unpredictable, intermittent gains used to motivate players to repeat boring actions. In a 2 X 2 experiment, I examine how loot rewards in point form may impact 1) disengagement, which is an immediate outcome of boredom, and 2) performance in settings where the points have and do not have cash value, respectively. More specifically, I manipulate the level of point reward unpredictability (fixed versus loot) and whether point rewards have cash value (absent versus present).

In …

Reference Checks, Tara Myers, Megan Paul

Umbrella Summaries

What are reference checks?

Reference checks are hiring tools, typically used as one of the last steps in the hiring process. “A reference check generally involves contacting applicants’ former employers, supervisors, coworkers, and educators to verify previous employment and to obtain information about the individual’s knowledge, skills, abilities and character” (Society for Human Resource Management, 2020, p. 1). For example, potential employers use this as an opportunity to get additional information about applicants’ job performance, communication, time management, teamwork, professionalism; honesty; and attention to detail (Hendricks, Rupayana, Puchalski, & Robie, 2018). The questions used on reference checks depend on the …

Building Capacity To Effectively Share And Use Data, Robert Blagg

Other QIC-WD Products

In child welfare, the need to utilize meaningful data to ensure that the services provided are effective in supporting children and families represents a continuing challenge. There is a large volume of data from sources that are internal and external to child welfare agencies; and it increases almost exponentially on a regular basis. It is difficult for leaders and practitioners to quickly and meaningfully synthesize, make use of, and share new information with colleagues who need it to make sound decisions. Even when data is transformed into knowledge, challenges remain around the preferred method of ensuring information reaches the individuals …

Chief Nurse Executive Work Engagement: System Leadership Through A Natural Disaster, Strike, And Pandemic, Ryan Fuller

Doctor of Nursing Practice (DNP) Projects

Problem. In a 21-hospital region of a 39-hospital integrated health system, CNE turnover peaked at 63% (12 CNEs) in 2015. Interviews were conducted in 2019 with 12 CNEs across the region to understand potential issues related to CNE job satisfaction. Responses revealed concerns regarding empowerment, alignment, work-life balance, information transparency/sharing, and recognition. While identifying a solution to address CNE concerns, the organization experienced successive crisis events during a 12-month period that included a record-setting wildfire, multiple labor union strikes, and a novel pandemic. The regional leadership team (RLT) required new approaches to facilitate effective communication during a crisis between the …

Organisational Creative Climate And Knowledge Sharing In Fostering Innovative Work Behaviour Among Startups In Malaysia, Rosintansafinas Munir

Student Works (2020-2029)

Startups are crucial as it contributes to the thriving economy and national growth of Malaysia. Indeed, various government programmes and initiatives have been implemented over the years to flourish the startups entrepreneurial activities to ensure its sustainability. Noticeably, a significant number of startups failed within five years of business due to the high level of uncertainties and risks. In the new era of innovation, startups need to inculcate an innovative work behaviour to support the business performance as its creative and innovative mindset are the mechanisms to capture the competitive market rather than focus on the innovative product. Unfortunately, the …