Human Resources Management Commons^™

Bridging Cultural Differences In The Global Corporate Environment, Knowledge@Smu

Knowledge@SMU

People form cultural biases from a young age, and this is something that we carry into our adult lives, as members of society, parents, employers and employees. Globalisation has, however, connected familiar and unfamiliar cultures – and people may be ill-prepared to manage their biases. It is not unusual today, for instance, to expect that many jobs will involve some form of interaction with a non-local. So, according to Natalie Turner, the CEO and founder of a multinational consultancy, organisations that give greater attention to bridging cultural gaps will reap greater efficiencies.

Workplace Violence: Impact And Prevention, Matthew L. Hunt, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

Workplace violence has been increasing in the United States for the past several decades. It affects everyone, not just those who have direct experience with it in employment situations. The authors describe the extent of the problem and provide recommendations regarding how managers and helping professionals can help prevent violent and abusive behavior from occurring in the workplace. They also describe proven strategies for effectively dealing with these kinds of incidents when they do materialize.

Theresource, Georgia Southern University

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A Study Of Internship Programs In The Bed-And-Breakfast Industry, Pamela Frazier

UNLV Theses, Dissertations, Professional Papers, and Capstones

Effective internship programs can offer both interns and employers significant benefits. For the college student or mid-career changer seeking entrance into an industry, an internship offers practical experience in an area of interest while providing valuable skills, bolstering a professional resume, and increasing a worker’s marketability. For the employer, internship programs can support operational success and reduce employee recruitment costs. Specific to the highly labor-intensive hotel industry, internship programs have been instrumental in filling labor shortages during peak seasons, which allow hotel organizations to consistently provide optimal guest service. An industry known for their high employee-turnover rates, internship programs have …

Ua3/9 Wku Health Care & Wku United Way Campaign, Wku President's Office, Gary Ransdell

WKU Administration Documents

Memo from President Gary Ransdell to the faculty and staff regarding health care benefits and fundraising for the United Way.

Suggestions On Effective Corporate New Employee Orientation Program For Human Resource Specialists, Xin Chen

Online Journal for Workforce Education and Development

The purpose of this study was to suggest strategies for preparing new employee orientation programs for private section organizations. More specifically, the study addressed challenges and approaches for effective orientation programs. The paper discusses two curriculum and instruction models. A model designed by Finch and Crunkilton was adapted for a general and department orientation development. The Mager and Beach’s model was suggested to use for job orientation development.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Minutes & Agendas

No abstract provided.

Tackling 'Grey Hairs': How Companies Can Turn An Ageing Workforce To Their Advantage, Knowledge@Smu

Knowledge@SMU

The greying working population in developed economies will be widening intergenerational fissures in today’s companies and organisations. Young managers find it difficult to handle the 'grey hairs' under their charge, while older workers are not always happy taking orders from their younger supervisors. Yet, without talent, businesses run the risk of losing their competitiveness. How should companies bridge the gap and turn the skills and experience of their older workers into their advantage? Drawing examples and cases not just from America but also Singapore, Peter Cappelli and Bill Novelli, professors at Wharton and Georgetown respectively, share some ideas in the …

Developing A Framework For Measuring Outsourcing Performance, Margaret Farrell

Conference Papers

Purpose: The popularity and growth in outsourcing has resulted in many different outsourcing arrangements, from strategic and business process outsourcing to selective and tactical outsourcing, on a national or global scale. Outsourcing is frequently considered a vital ingredient to corporate restructuring and business improvement initiatives. However, it is often treated as a fixed discreet event such as a make or buy decision. As the rational and strategic implications of outsourcing vary, so too does the required outsourcing process and performance measures. The purpose of this paper is to review and synthesis available empirical literature on outsourcing frameworks and performance management …

Emotional Intelligence Towards Job Performances : A Study On Medical Marketing Companies In Klang Valley., Tharmaraja Arumugam

Student Works (2010-2019)

The primary purpose of this study was to evaluate the influence of emotional intelligence on the managers and how people began to see that managers who were aware of their own emotions as well as those of others were better able to challenge, motivate and inspire teams towards productive work than the more traditional manager who has tried to divorce emotions from the workplace in the medical marketing companys in the Klang Valley. Data for the study was collected from a total of 10 medical marketing company in the Klang Valley with 106 samples.. Emotional Intelligence for this study was …

Response Rates In Organizational Science, 1995-2008: A Meta-Analytic Review And Guidelines For Survey Researchers, Frederik Anseel, Filip Lievens, Eveline Schollaert, Beata Choragwicka

Research Collection Lee Kong Chian School Of Business

This study expands upon existing knowledge of response rates by conducting a large-scale quantitative review of published response rates. This allowed a fine-grained comparison of response rates across respondent groups. Other unique features of this study are the analysis of response enhancing techniques across respondent groups and response rate trends over time. In order to aid researchers in designing surveys, we provide expected response rate percentiles for different survey modalities.We analyzed 2,037 surveys, covering 1,251,651 individual respondents, published in 12 journals in I/O Psychology, Management, and Marketing during the period 1995-2008. Expected response rate levels were summarized for different types …

A New Perspective On Role-Player Training In Assessment Centres, Eveline Schollaert, Filip Lievens

Research Collection Lee Kong Chian School Of Business

The most recent assessment centre guidelines emphasize that exercises should be designed to evoke a substantial amount of relevant behaviour (International Task Force on Assessment Center Guidelines, 2009). However, no empirical evidence exists of how one can manage this This study aims to fill this gap by suggesting that role-player training should be extended via the use of 'prompts' to evoke behaviour. Prompts are standardized cues that a role-player consistently mentions in an AC exercise across candidates to elicit behaviours related to specific job-related dimensions In the present study, role players and candidates were randomly assigned to two experimental conditions …

The Impact Of African American Skin Tone Bias In The Workplace: Implications For Critical Human Resource Development, Cynthia Sims

Online Journal for Workforce Education and Development

The impact of skin tone bias among African Americans in the workplace was examined utilizing grounded theory. The data revealed the harmful personal and workplace effects of the phenomenon. Findings suggest that there is a silencing of issues of race, power, and privilege in organizations. The author recommends utilizing a critical human resource development perspective in order to explore and address systems of privilege that silence employees and perpetuate inequities in the workplace.

Servant Leadership: A Review Of Literature, Clay Brewer

Online Journal for Workforce Education and Development

The philosophical foundation of servant leadership existed thousands of years ago. Servant leadership is a unique style of leadership ideology which flows against the grain of self-interest human behavior. America’s financial collapse has created need for leaders to unite with followers and defy the trade and industry meltdown. Servant leadership values reflect and heal the organizational needs necessary in pioneering the road to recovery from the economic recession. In this paper, servant leadership is characterized by listening, empathy, healing, awareness, persuasion, conceptualizing, foresight, stewardship, commitment to growth, and community building (Spears, 2004). The application of servant leadership principles creates increased …

Unfair Way To Evaluate Teachers: Test Scores About More Than Classroom, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

External Confirmation Of Adherence To Standards: As Applicable To Academic Programmes As To Business And Industry, Aaron W. Hughey, Monica G. Burke

Counseling & Student Affairs Faculty Publications

The development of, and adherence to, performance standards is imperative for success in today’s competitive global market. This is as true for academic programmes in higher education as it is for the manufacturing and service sectors. Just like their counterparts in business and industry, it is important that graduate career preparation programmes are subject to an external validation process that can substantiate whether or not they are indeed following applicable standards. In this paper the authors discuss the current status of accreditation for graduate programmes designed to prepare tomorrow’s leaders in the student services profession and argue for the development …

Theresource, Georgia Southern University

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Change Capacity As A Determinant Of Sustainable Roi Implementation In Human Resource Development Practice, Hollis Jo Ann Burkett

Dissertations

The demand for accountability through measurement continues to heighten application and use of the ROI (return-on-investment) Methodology™ as an essential part of human resource development (HRD) and program evaluation in both private and public sector organizations. Although progress has been made towards identifying best practices in ROI process implementation, sustainability of the process is an aspect of implementation that is often overlooked and under-estimated.

This research identifies characteristics of sustainable ROI process implementation in HRD practice and offers a framework for ROI process maturity, along with practical guidelines to enhance evaluation process and practice maturity. The target population was drawn …

Why Work When You Can Shirk?: Worker Productivity In An Experimental Setting, Russell P. Engel

WCBT Faculty Publications

Employee shirking has the potential to be extremely costly to firms. To counter the productivity loss caused by shirking, firms may institute various incentive schemes. Previous experimental research has shown that while monitoring does decrease shirking, some subjects work without explicit financial incentives. This paper presents the experimental results of an economic experiment designed to investigate the effect of various incentive schemes on subject behavior. Subjects are allowed to engage two tasks; one task mimics work for an employer, the other task allows for gains due to shirking. We find that subjects who are given incentives to shirk do in …

An Analysis Of Supervisor’S Gender And Subordinate Employees’ Job Satisfaction Within The Casino-Entertainment Industry, Nicholas J. Thomas

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study investigates supervisor gender and various dimensions of employee job satisfaction within the casino-entertainment sector of the hospitality industry. Specifically, these dimensions were analyzed from the perspective of three variables related to individual employees: (1) satisfaction with company; (2) satisfaction with department; and, finally, (3) satisfaction with the supervisor. The data for this study was obtained from an employee survey administered to employees in three separate Nevada casino-entertainment properties and their corresponding corporate office. The results of this study fill existing gaps in the academic literature related to job satisfaction and the role of supervisor gender. There are implications …