Human Resources Management Commons^™

Creating A Hospitality Leadership Development Training Program For A Country Club, Joan Ho

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this paper is to design a hospitality leadership development training program for a medium sized country club.

Statement of Objective: This paper will present a set of guidelines for creating and implementing an effective hospitality leadership development program for the country club and subsequently implemented for other hospitality and tourism organizations. The leadership development training program aims to attract the employees to retain in this trade. Therefore there is clearly a need for the hospitality and tourism industries to understand what constitutes effective leadership and how it can be achieved. Different definitions of leadership and important …

Effects Of Service Level With Low Unemployment Rate In Macau, Hou Ian Chui

UNLV Theses, Dissertations, Professional Papers, and Capstones

Justification and Objectives: With this background in mind, there is an important question that has not been answered in the context of Macau’s hospitality industry: Does the workforce display what Gu and Siu (2009) called “mediocre interpersonal skills” (p. 561) because of innate shortcomings in the workforce, or because of voluntary behavior on the part of the workforce? The proposed paper will use Osterman’s (1994) theoretical framework of employment incentives and with reference to the research being conducted by Venetian Macau.

Purpose Statement: The purpose of this study is to quantitatively measure the links between the variables of employee service …

Environmental Waste Mangement Training Module For Temporary / Esl Employees In Meeting And Event Industry, Shinyong Shawn Jung

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper specifically attempts to outline a training module that assists the front-line employees who have communication issues with management. It also helps the employees to efficiently acquire necessary skills and knowledge in a timely manner and to properly translate them into action. The training module will be organized by examining previous literatures as well as reviewing pre-existing training modules in general. Specific methods and best practices will be selected and integrated into the manual in easy-to-understand manner.

Comparing Service Qualities/Gaps Between Hospitality Industry And Timeshare Industry, Yan Zhu

UNLV Theses, Dissertations, Professional Papers, and Capstones

After the Great Recession of 2008, both the hospitality and the timeshare industries were influenced dramatically. Consumers became more sensitive to the price of services rendered, and to service quality when choosing hotels and investing in timeshares. Thus, service quality became the vital factor contributing to success in the highly competitive hospitality industry. This paper will compare service qualities and gaps between the hospitality industry and the timeshare industry. The purpose of this study is to find the key service gaps in the both industries and service quality dimensions.

Objective of Study: This paper will identify each aspect of service …

Experience-Based Interviewing: The View From Both Sides Of The Desk, Suzanne R. Graham, Jason Tubinis

Presentations

Defines experience-based interview technique and explains how it differs from more traditional situational-based interviewing. Provides tips for successfully navigating interview day for both the interviewers and the candidates. Includes guidelines for question formulation and for response composition.

The Effect Of Supply Chain Management Processes On Competitive Advantage And Organizational Performance, Ronald M. Salazar

Theses and Dissertations

One of the most significant changes in the paradigm of modern business management is that individual businesses no longer compete as solely autonomous entities, but rather as supply chains. In this emerging competitive environment, the ultimate success of the business will depend on management's ability to integrate the company's intricate network of business relationships. Effective supply chain management (SCM) has become a potentially valuable way of securing competitive advantage and improving organizational performance since competition is no longer between organizations, but among supply chains. This research conceptualizes and develops three dimensions of SCM practice (supplier relationship management, manufacturing flow management, …

An Analysis Of Turnover Intentions: A Reexamination Of Air Force Civil Engineering Company Grade Officers, Joshua D. Connell

Theses and Dissertations

A potential retention problem is facing company grade officers (CGOs) in the Air Force Civil Engineer (CE) career field. This is due to the stress caused by a demanding workload experienced during a prolonged period of conflict (Iraq and Afghanistan), which is compounded by a reduction in force. The possibility of reduced retention is thus a concern for CE leadership. Based on past research, and the prior study conducted by Riddel (2010), a new model of turnover intentions was developed. The new model expands on Riddel's simplified model of turnover and attempts to focus on key factors that may help …

Turnover Intentions: A Quantitative Analysis Of Comments From Air Force Civil Engineering Company Grade Officers, Tj E. Gabrielson

Theses and Dissertations

Voluntary turnover is a concern for the military and many other organizations from a financial and performance standpoint. This study applied grounded theory to code and network comments provided by CE officers in 2010. The results of this study found the most influential construct that predicts turnover intentions to be the relationship of OPSTEMPO influencing interrole conflict. This conflict is increased by the workload at home station due to under manning within CE. OPSTEMPO is an important aspect of a military member's decision to stay or leave the service because it was found to interact with a multitude of other …

High-Performance Work Practices: A Case Study Using The Phenomenological Approach, Aaron J. Zorn

Theses and Dissertations

The fast-paced work environment that exists today requires organizations to adapt quickly in order to sustain high performance. Research suggests that the use of high-performance work practices (HPWPs) in human resource management is a possible way to increase performance. As the United States Air Force continues to face decreasing budgets, possible fixes such as the use of HPWPs may be considered. This research used a phenomenological approach to collect data from civil engineer controllers throughout the Air Force about their experiences and perceptions. The purpose of the study was to investigate whether current human resource practices are potentially contributing to …

Decision Analysis Using Value-Focused Thinking For Retention Of Long-Term Officers In The Korean Army, Jaebum Kim

Theses and Dissertations

The North Korean attacks on the South Korean naval vessel, the Cheonan, and on the South Korean island of Yeonpyeong in 2010 have resulted in the deterioration of the relationship between North and South Korea. The death of Kim Jong Il in December 2011 has raised serious concerns over the future of North Korea and political stability on the Korean Peninsula. Against this background, South Korea has continued its agenda of military reform to improve the retention and management of its military personnel. However, South Korea needs better methods and measures for evaluating its personnel to distinguish highly qualified officers …

Unmanned Aerial Vehicle Flight Test Approval Process And Its Implications: A Methodological Approach To Capture And Evaluate Hidden Costs And Value In The Overall Process, Tuan U. Tran

Theses and Dissertations

The advancement in small unmanned aerial vehicle (SUAV) technology has brought a new revolution in the military domain. Their uses have become more synonymous with intelligence, surveillance, and reconnaissance missions. Concerns over their flight test safety and accountability have been addressed in multiple policies to mitigate mishaps and increase proper accountability. However, current DoD and FAA mandated regulations and policies concerning UAV flight tests are sometimes considered slow and time-consuming, which may lead to delays in UAV research and development. This study explores the quantitative and qualitative measure of benefits associated with an abbreviated flight test process for SUAVs. Specifically, …

The Moderating Effect Of Psychological Empowerment On The Relationship Between Network Centrality And Individual Job Performance, David A. Washington

Theses and Dissertations

The purpose of this research was to identify the effect of psychological empowerment (PE) on social network location and individual performance. This study sought to test three hypotheses, which were introduced through a comprehensive literature review, regarding the relationships between social network centrality and individual job performance. Research has indicated a positive relationship between network centrality and performance; however, other research suggests performance can be better predicted by including motivation in the model. Therefore a moderation model was developed and tested to identify the relationships between network centrality, PE, and three categories of individual job performance: task performance, organizational citizenship …

Personnel, The Class 0 Supply Item: A Logistics Management Approach To Supplying Combatant Commanders With Warfighters, William P. Beard

Theses and Dissertations

The Air Force's end strength has drawn down from 530,000 to just over 332,000 in the past 20 years. All indications are that resources will continue to become more restricted in the future, including manpower. Meanwhile, studies indicate that the Air Force will likely continue to withdraw permanently stationed forces overseas and rely increasingly on the Air Expeditionary Force (AEF) construct for rapid mobility and force projection. With the AEF and efficient manpower utilization projected to become increasingly important, this study provides the first examination of the AEF as an overarching process for improvement opportunities. It proposes that the concept …

An Analysis Of The Impact Of Job Search Behaviors On Air Force Company Grade Officer Turnover, Teri M. Hunter

Theses and Dissertations

This study assesses the turnover behavior of Air Force Company Grade Officers (CGO) over a 17-month period. The study separated passive job search --behaviors that demonstrate a search for information to form an employment goal -- and active job search -- behaviors that demonstrate a commitment to pursuing an employment goal. The group of officers just beginning the job search process explain the least amount of variance in intent to turnover, yet explain the greatest amount of variance in actual turnover. Conversely, the group of officers near the end of the job search process explain the greatest amount of variance …

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Minutes & Agendas

No abstract provided.

Part Of The Job: The Positive Side Of Office Politics, Knowledge@Smu

Knowledge@SMU

It may sound counter intuitive but playing with office politics may not necessary make you the villain at work. Embracing office politics and learning to use it positively can help companies retain talent and build ethical leadership, says Jane Horan author of a new book I Wish I’d Known That Earlier In My Career: The Power of Positive Workplace Politics

Making Sense Of The Strategic Value Behind Ceo Pay Cheques, Knowledge@Smu

Knowledge@SMU

In a country where conformity and harmony are valued, Japanese multinationals have become open to appointing foreign CEOs, who are deemed to be able to effect change faster than a Japanese CEO, as part of corporate strategies to conquer overseas markets. But one difficulty in hiring these foreign CEOs is that their pay is much higher than their Japanese counterparts, who are famous for their relatively modest salaries. A study on the impact of firm strategy and foreign ownership sheds more light on the strategy-compensation relationship in Japanese firms.

Theresource, Georgia Southern University

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Simulations, Filip Lievens, Britt De Coete

Research Collection Lee Kong Chian School Of Business

Simulations represent more or less exact replicas of tasks, knowledge, skills, and abilities required in actual work behavior. This chapter reviews research on the more traditional high-fidelity simulations (i.e., assessment centers and work samples) and contrasts it with the growing body of research on low-fidelity simulations (i.e., situational judgment tests). Both types of simulations are compared in terms of the following five statements: “The use of simulations enables organizations to make predictions about a broader array of KSAOs,” “We don't know what simulations exactly measure,” “When organizations use simulations, the adverse impact of their selection system will be reduced,” “Simulations …

The Validity Of Interpersonal Skills Assessment Via Situational Judgment Tests For Predicting Academic Success And Job Performance, Filip Lievens, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

This study provides conceptual and empirical arguments why an assessment of applicants' procedural knowledge about interpersonal behavior via a video-based situational judgment test might be valid for academic and postacademic success criteria. Four cohorts of medical students (N = 723) were followed from admission to employment. Procedural knowledge about interpersonal behavior at the time of admission was valid for both internship performance (7 years later) and job performance (9 years later) and showed incremental validity over cognitive factors. Mediation analyses supported the conceptual link between procedural knowledge about interpersonal behavior, translating that knowledge into actual interpersonal behavior in internships, and …