Human Resources Management Commons^™

Performance Management: Quo Vadis?, Filip Lievens, Philipp Schapers, Christoph N. Herde

Research Collection Lee Kong Chian School Of Business

Traditionally performance management has been described as a powerful tool in Human Resource Management (HRM) because it has potentially a wide array of application possibilities for various HR topics. However, the reality in practice is different. Various surveys reported that more than 90 percent of the performance management systems are unsuccessful. Further studies have shown that up to 75% of staff feel that their organization’s performance management system does not help them to improve their performance and is largely a waste of time (e.g., Capelli & Tavis, 2016; Pulakos, 2009). Economic analyses of the return on investment (as compared to …

Privacy At Work: A Review And A Research Agenda For A Contested Terrain, Devasheesh P. Bhave, Laurel H. Teo, Reeshad S. Dalal

Research Collection Lee Kong Chian School Of Business

Privacy in the workplace is a pivotal concern for employees and employers. Employees expect to be in control of the personal information and access they provide to the organization. Employers, however, expect extensive information regarding their employees as well as extensive access to employees’ presence. The chasm between these two often competing expectations has been magnified by regulatory and technological trends. We begin the review by integrating viewpoints from multiple disciplines to disentangle definitions of privacy and to delineate the privacy contexts of information privacy and work environment privacy. We then identify the key stakeholders of privacy in the workplace …

Within-Person Job Performance Variability Over Short Timeframes: Theory, Empirical Research, And Practice, Reeshad S. Dalal, Balca Alaybek, Filip Lievens

Research Collection Lee Kong Chian School Of Business

We begin by charting the evolution of the dominant perspective on job performance from one that viewed performance as static to one that viewed it as dynamic over long timeframes (e.g., months, years, decades) to one that views it as dynamic over not just long but also short timeframes (e.g., minutes, hours, days, weeks)—and that accordingly emphasizes the within-person level of analysis. The remainder of the article is devoted to the newer, short-timeframe research on within-person variability in job performance. We emphasize personality states and affective states as motivational antecedents. We provide accessible reviews of relevant theories and highlight the …

Let Me Tell You About A Time: Exploring How Storytelling And Memory Affect Behavioural Interview Performance Ratings, Sara A. Murphy

Theses and Dissertations (Comprehensive)

Behavioural interviews continue to be a popular selection tool used in industry today. Although the literature finds that behavioural interviews are reliable and valid selection tools, two fundamental elements of behavioural interviewing have been overlooked. Specifically, behavioural interview ratings are based on how much detail candidates retrieve about their experiences as well as their ability to effectively convey those details to interviewers. I hypothesize that autobiographical memory predicts interview performance ratings and that storytelling mediates this relationship. In addition, I expect that the presence of probing questions will moderate the mediated relationship. Study 1 tests these hypotheses using a laboratory …

On Fire Or Burned-Out?: The Role Of Self-Monitoring On Burnout In The Workplace, Elizabeth Marie Ellis

UNF Graduate Theses and Dissertations

Workplace burnout (i.e., exhaustion, disengagement, lack of professional efficacy) produces turnover which, in turn, increases costs (personnel recruitment, selection, training) for businesses (Maslach et al., 2001). Job demands predict workplace exhaustion whereas job resources predict workplace cynicism (Demerouti et al., 2001). Burnout is also related to individual differences in personality (Alessandri et al., 2018). In the present study, we explore the potential mediating effect of demands and resources on the connection between self-monitoring (Fuglestad & Snyder, 2010; Wilmot et al., 2015) and burnout. Self-monitoring can be conceptualized as either a single, dichotomous variable (Snyder, 1974) or two, continuous variables: protective …

A Scenario-Based Parametric Analysis Of The Army Personnel-To-Assignment Matching Problem, Matthew D. Ferguson, Raymond R. Hill, Brian J. Lunday

Faculty Publications

This study aims to compare linear programming and stable marriage approaches to the personnel assignment problem under conditions of uncertainty. Robust solutions should exhibit reduced variability of solutions in the presence of one or more additional constraints or problem perturbations added to some baseline problems.
Several variations of each approach are compared with respect to solution speed, solution quality as measured by officer-to-assignment preferences and solution robustness as measured by the number of assignment changes required after inducing a set of representative perturbations or constraints to an assignment instance. These side constraints represent the realistic assignment categorical priorities and limitations …

Participation In Change, Job Characteristics, And Hedonic Well‐Being Of Senior Public Managers: The Moderation Effect Of Change Information, Stephen T. Teo, Diep Nguyen, Azadeh Shafaei, David Pick

Research outputs 2014 to 2021

This study contributes to Hobfoll's Conservation of Resources theory by testing a moderated mediation model of the relationship between participation in change and senior managers’ hedonic well‐being. Using data collected from 266 Australian senior managers employed in the Commonwealth and State public sector, we tested the interaction of participation in change and change information with job satisfaction, an example of hedonic well‐being at work. Findings from the path analysis produced two new insights. First, both participation in change and information about change are key resources that senior managers can deploy to protect and enhance their job satisfaction. Second, information about …

Turnaround Management Of Airport Service Providers Operating During Covid-19 Restrictions, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer

Research outputs 2014 to 2021

© 2020 by the authors. Licensee MDPI, Basel, Switzerland. Many sectors worldwide have been impacted by government restrictions resulting from the COVID-19 pandemic. For example, restrictions on travel have resulted in major losses for organizations operating within the aviation sector. This study aims to emphasize the challenges faced by these organizations while they implement turnaround management strategies. The study is based on 30 semi-structured interviews with frontline managers working for airline service providers in three different departments of an airport in Australia. The organization has implemented several turnaround management strategies to survive the crisis caused by COVID-19 restrictions, creating new …

Green Human Resource Management: A Two-Study Investigation Of Antecedents And Outcomes, Azadeh Shafaei, Mehran Nejati, Yusmani Mohd Yusoff

Research outputs 2014 to 2021

Purpose

The study aimed to provide insights on antecedent and outcome of green HRM at the organisational level and the outcome of green HRM at the individual level. It also sought to examine the mechanism through which green HRM would lead to employees’ positive outcome.

Design/methodology/approach

A quantitative study design using a two-study approach was employed to collect and analyse the data. For study 1, 206 hotels from Malaysia were included in analysis at the organisational level, while in study 2 at the individual level, 508 employees from different sectors provided insights through an online questionnaire. For both studies, partial …

‘I’M My Own Boss…’: Active Intermediation And ‘Entrepreneurial’ Worker Agency In The Australian Gig-Economy, Tom Barratt, Caleb Goods, Alex Veen

Research outputs 2014 to 2021

Platform firm in the gig-economy are disrupting work as a social practice, production systems and recasting capital-labour relations. This qualitative study examines worker agency in the Australian food-delivery sector; a segment where platforms actively intermediate both product and labour markets. Within this sector, worker agency poses a potential challenge to platform-organisations; however this study reveals how these platforms’ work organisation and market regulation constrain agency potential. Shaped by the work’s spatio-temporal features, organisational fixes and institutional context, it is shown how food-delivery workers, transiently attached to the labour market, predominantly engage in ‘entrepreneurial agency’ – a low-level agency expression aimed …

Aspek Pajak Pertambahan Nilai Pada Biro Perjalanan Wisata (Studi Kasus Pt V), Elsie Sylviana Kasim, Fildza Virginia

Jurnal Administrasi Bisnis Terapan

This study discusses the aspects of Value Added Tax on travel bureau (case study of PT V). Data collection techniques used in this study is literature studies (Library Research) and field studies (Field Research). The results of research and analysis can be concluded as follows The amount of tax base for submission which includes brokerage and/or agency services is replacement, amounting to 100% of the total cost. The amount of tax base of services that do not include brokerage services and/or agency using other values as the basis for the tax is 10%. Obstacles is the limitation of insight and …

Kualitas Pelayanan Dalam Pengelolaan Surat Pd Pasar Jaya, Mohammad Ridha1, Desideria Eka Istiqomah

Jurnal Administrasi Bisnis Terapan

The Government of the Republic of Indonesia has established several business units in the form of State-Owned Enterprises (BUMN) and Regional-Owned Enterprises (BUMD). The management of BUMN and BUMD is the government's effort to directly control the business sectors which are very influential on the economy. To develop BUMN and BUMD, the government continuously conducts revitalization of business entity management, including in the administration sector. Good administration management is the key to success of BUMN and BUMD in order to become an institution that is able to develop. PD Pasar Jaya is one of the DKI Jakarta Province Regional-Owned Enterprises …

Analisis Pemangku Kepentingan (Stakeholder) Pada Unit Hubungan Masyarakat (Humas) Dan Kesekretariatan Pt Semen Padang, Sherly Dwi Fedora, Risca Fleureta Hudiyono

Jurnal Administrasi Bisnis Terapan

This research aims to analyze stakeholders mapping of PT Semen Padang, related to financial assistance (sponsorship) event. Stakeholders data obtained from interviewing staff of Public Relation and Secretary Unit. Data then classified into stakeholder matrix based on their power and interest to the company. Interview result shows that PT Semen Padang has provided lots of financial assistance to its stakeholders who submit the proposal through Public Relation and Secretary Unit. Unfortunately, the company still doesn’t have stakeholder map as a basis for consideration of granting this financial assistance. However, based on the mapping/grouping result of company’s stakeholders, we find that …

Diffusing New Media As Know-How Digital Communication In Troubleshoot Maintenance Of Pico Hydro Technology In Bengkulu, Indonesia, Naldo Naldo, Hardika Widi Satria, Dendy Adanta Departement Of Mechanical Engineering, Faculty Of Engineering, Universitas Indonesia, Warjito Warjito

Jurnal Administrasi Bisnis Terapan

Communication has an important role for spreading messages and ideas through various mediums. This research explains the important role of new media in community engagement activities and the dissemination of new information, innovations and technologies that have been done in 2017, especially for the graphic design via the internet on Pico Hydro's information technology in Batu Roto village, Bengkulu province, Indonesia. Community involvement itself is based on a special multidisciplinary perspective of communication and engineering. Pico Hydro is commonly used worldwide to generate electricity in rural areas, making it very useful for rural electrification. We conduct research to meet the …

Program Arsip Vital Sebagai Langkah Antisipasi Bencana Bagi Organisasi, Dyah Safitri

Jurnal Administrasi Bisnis Terapan

The purpose of this article is to review the implementation of ANRI Regulation No. 49 of 2015 concerning the Vital Archive Program Guidelines. Use qualitative models and case studies by comparing the application of vital archive programs with state and other regulatory bodies such as the United Nations. It was found that there was no significant difference in the rules of the vital archive program only for access to vital archives. It was categorized that people were entitled to access vital archives, especially after a disaster. The practical purpose of this article is to show that a vital archive program …

Tinjauan Waktu Penyediaan Berkas Rekam Medik Rawat Jalan Rumah Sakit X Di Tangerang Selatan, Supriadi Supriadi, Dian Putri Damayanti

Jurnal Administrasi Bisnis Terapan

This study looked at the description of the time of the provision of medical records and the factors that cause delays in provision at X Hospital South Tangerang.This research is descriptive with a qualitative approach. The data used were 242 outpatient medical records which were measured at the time they were provided. The file was obtained for 6 days, starting Monday-Saturday from 09.30-12.00. Data is grouped into provision time groups ≤ 10 minutes and provision time groups >10 minutes. Then an in-depth interview with the head of the Medical Record Installation to get an overview of the causes of the …

Cohesiveness Dan Peran Literasi Keuangan Dalam Meningkatkan Competitive Advantages Bumdes Merealisasikan Produk Unggulan Wisata Situ Cisanti, Deni Danial Kesa

Jurnal Administrasi Bisnis Terapan

This paper discusses the ability of Village-Owned Enterprises (Bumdes) to use financial literacy instruments operating in Situ Cisanti. According to research findings Bumdes financial literacy increases with financial training, where the training trains management in making strategic decisions. The level of financial literacy or financial literacy of the stakeholders participating in this study is higher, and the tendency of participation rates is quite high when it is associated with investment and a sense of concern in actively advancing Village Owned Enterprises (cohesiveness). Communication and information barriers between organisations and the production department support the formation of superior products derived from …

Analisis Beban Kerja Dengan Metode Time And Emotion Study Di Unit Sekretariat Rumah Sakit X, Nur Fadilah Dewi, Dwi Yulisty Cahya Hidayat

Jurnal Administrasi Bisnis Terapan

The mismatch between workload and number of secretarial staff is a problem that needs to be examined. This research aims to determine the workforce needs of the workload of employees in the X Hospital secretariat unit with the time and motion study method. Methodology: the study was conducted by cross sectional observational activity of the activities and workload of the secretariat personnel (three people) using the time and motion study method, observations were made on three activities namely productive, unproductive and personal activities. Form / check list and stopwatch are used to calculate the time needed for each activity, and …

Identifying The Leadership Skills Needed To Develop The Competencies To Lead In A Postcrisis Organization: A Delphi Study, Paul Turgeon

Dissertations

Purpose: Organizational leaders play a pivotal role in postcrisis activities. There is abundant research in the actions of leaders in a crisis; however, there is limited research regarding the leadership competencies required postcrisis, and a gap remains in knowing which leadership skills are needed postcrisis. The purpose of this Delphi study was to identify the leadership skills needed to promote organizational resilience, to act with integrity, and to possess a learning orientation of organizational leaders in the postcrisis phase.

Methodology: This study used a 3-round Delphi technique to identify the leadership skills that support the possession of the competencies needed …

Profound Leadership: An Integrative Literature Review, Heidi Scott, Davin J. Carr-Chellman, Leslie Hammes

The Journal of Values-Based Leadership

This integrative literature review develops the concept of profound leadership. Using Torraco’s (2005, 2016) framework for integrative literature reviews as a foundation, the purpose of this study is threefold: (a) to review existing leadership theories fitting the profound learning framework (Kroth, 2016; Name deleted to maintain the integrity of the review process; Name deleted to maintain the integrity of the review process); (b) to examine the leadership theory definitions, characteristics, and dependent variables; and (c) to apply the outcomes of (a) and (b) to build the theory of profound leadership and make recommendations for future theory-building. Leadership as a general …