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Operations and Supply Chain Management Commons™
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- Behavioral intention (2)
- Information Systems--Adoption and Use (2)
- MASEM (2)
- Meta-analysis (2)
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- Contingency factors (1)
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- Disease Surveillance (1)
- E-Business, Institutional Theory, Organizational Identity (1)
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Articles 121 - 130 of 130
Full-Text Articles in Operations and Supply Chain Management
The Greater Dayton It Alliance Strategic Plan, Donald H. Hopkins Jr.
The Greater Dayton It Alliance Strategic Plan, Donald H. Hopkins Jr.
ISSCM Faculty Publications
The Greater Dayton IT Alliance 2008-11 Strategic Plan is the product of tactical collaboration by the Board of Trustees and members. This team developed the key elements of the plan which were then individually examined to create required actions, programs and metrics.
Connecting You With Real People At Real Time, Shu Z. Schiller
Connecting You With Real People At Real Time, Shu Z. Schiller
ISSCM Faculty Publications
As we all know, traditional customer services are mainly based on face-to-face in-store help, mailing catalogs, and telephone contacts such as call centers. The Internet has introduced new ways of delivering customer services on time and on target to address customers’ needs. Live Chat Online Customer Service uses live text chats, an innovative tool, and advanced features, such as shared co-browsing windows, to deliver real-time help and on-demand assistance to online customers. Although happening over the Internet, customers are interacting with real people synchronously.
E-Grocer Strategies: A Case Study, Anand Jeyaraj, Dubravka Cecez-Kecmanovic, Ville-Pekka Mäkeläine
E-Grocer Strategies: A Case Study, Anand Jeyaraj, Dubravka Cecez-Kecmanovic, Ville-Pekka Mäkeläine
ISSCM Faculty Publications
The recent bankruptcy of the eGrocer Webvan demonstrates that online retailers face enormous risks and hence need well thought out business strategies (Porter, 2001). This paper presents a longitudinal study of the business strategies of two eGrocers that use physical stores to house their Internet-based grocery operations (clicks-and-bricks) and two online only (pure-play) eGrocers. Our study results in a number of recommendations for successful eGrocer strategy configuration. Even though we focus on eGrocer’s strategies, we suggest that the lessons learned are of interest to other retailers planning to embark on eCommerce activities.
Technology Adoption In Supply Chain Management: A Meta-Analysis Of Empirical Findings, George Mangalaraj, Anand Jeyaraj, Edmund Prater
Technology Adoption In Supply Chain Management: A Meta-Analysis Of Empirical Findings, George Mangalaraj, Anand Jeyaraj, Edmund Prater
ISSCM Faculty Publications
Electronic linkages between organizations are an important aspect of modern day supply chains. Organizations implement disparate information / communication systems to integrate their suppliers and customers in a supply chain. Though the underlying technologies and protocols of such information systems may differ, they do possess a common characteristic: they all span boundaries of the supply chain partners. Collectively labeling such systems as supply chain management information systems (SCM-IS), we examine a variety of information systems that support the activities in a supply chain. Specifically, we examine two distinct phenomena related to these information systems: the intention to adopt SCM-IS and …
Missing In Action: The Information System Artifact In Information Systems Adoption And Use, Anand Jeyaraj, Kevin P. Duffy
Missing In Action: The Information System Artifact In Information Systems Adoption And Use, Anand Jeyaraj, Kevin P. Duffy
ISSCM Faculty Publications
Despite considerable research on information systems adoption and use by individuals, little is known about how the information system (IS) artifact itself affects adoption and use. Prior research has generally treated the IS artifact as a “blackbox” such that it remained peripheral to the central questions asked regarding adoption and use. This paper presents a feature-centric “IS artifact rating” scheme and shows one way in which to unravel the blackbox of the IS artifact and examine its effect on adoption and use. Implications for research and practice are also presented.
Information System Development Methodologies As Learning Systems, Anand Jeyaraj, Vicki L. Sauter
Information System Development Methodologies As Learning Systems, Anand Jeyaraj, Vicki L. Sauter
ISSCM Faculty Publications
Although information system development methodologies supposedly improve development processes and end-products, information systems have continued to fail. In practice, methodologies have not been universally accepted, and even when accepted, not consistently used. Often development teams adapt methodologies to respond to perceived problems in past applications and/or specifics of the project under consideration. While it is possible that a combination of these factors contributed to less-than-effective system development processes or final end-products, we believe that there may be a subtler explanation for such failures. Although methodologies recommend best practices for system development, they rarely prescribe mechanisms to capture or evaluate problems …
The Effect Of Influence Tactics And Contingency Factors On The Adoption And Diffusion Of Is/It Innovations In Social Networks, Anand Jeyaraj
The Effect Of Influence Tactics And Contingency Factors On The Adoption And Diffusion Of Is/It Innovations In Social Networks, Anand Jeyaraj
ISSCM Faculty Publications
Despite considerable research on both adoption and diffusion of IS/IT innovations, there is a lack of coherent understanding of the processes by which innovations diffuse within social systems. This research proposes that the nature of the innovation diffusion process will depend on the characteristics of the innovation, the personal attributes of the individual, the interpersonal relationships, the composition of the social networks, and the specific influence tactics used by individuals. The empirical investigation involves a combination of three different research methods: meta-analysis, interpretive case studies, and simulation. The meta-analysis, at the organizational level, identifies the various factors (individual, dyad, social …
Institutional Factors Influencing E-Business Adoption, Anand Jeyaraj, Deborah Balser, Charles Chowa, Gary Griggs
Institutional Factors Influencing E-Business Adoption, Anand Jeyaraj, Deborah Balser, Charles Chowa, Gary Griggs
ISSCM Faculty Publications
Studies of e-business adoption have generally been restricted to understanding organizational factors. Institutional factors provide an alternate explanation of the diffusion of e-business across organizations. We test the influence of coercive, normative, and mimetic pressures on first-time adoption of B2B and B2C innovations by organizations. We further propose that an organization’s response to institutional pressures may be affected by its distinctive organizational identity. Specifically, we hypothesize that those organizations that value innovation and customer service will be more likely to adopt e-business over time. We test the likelihood that the intensity of institutional pressures will vary over different time periods. …
Understanding The Relationship Between Organizational And Individual Adoption Of It Innovations: Literature Review And Analysis, Anand Jeyaraj, Joseph Rottman, Mary Lacity
Understanding The Relationship Between Organizational And Individual Adoption Of It Innovations: Literature Review And Analysis, Anand Jeyaraj, Joseph Rottman, Mary Lacity
ISSCM Faculty Publications
Researchers who study IT innovations aim to understand the relationship between two different loci of adoption1 – individual adoption and organizational adoption. A first step is diagnosis of the current state of empirical research on IT innovation adoption. We analyzed 486 relationships between independent variables (IVs) and dependent variables (DVs) found in 89 empirical studies of which 45 studied individual adoption and 44 studied organizational adoption. We categorized 135 IVs into 4 classes (organizational variables such as top management support, individual variables such as age, innovation variables such as relative advantage, and environment variables such as external pressure). We classified …
The Evolving E-Business Strategy: Lessons Learned, Anand Jeyaraj, Marius Janson
The Evolving E-Business Strategy: Lessons Learned, Anand Jeyaraj, Marius Janson
ISSCM Faculty Publications
Bricks-and-mortar companies wishing to create value-added Internet services do so in a business environment that is characterized by great uncertainty and, hence, formulating a coherent business strategy is exceedingly challenging. This paper presents a case study based analysis of the evolving eBusiness strategy of a bricks-and mortar grocer contrasted with the strategies of other competitors. The grocery company took a logical, measured, incremental, and, ultimately, successful approach to its eBusiness strategy formulation, development, and implementation. Our case study suggests that in an environment characterized by chaotic change bricks-and-mortar companies can benefit from a strategy informed by organizational learning and eBusiness …