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Operations and Supply Chain Management Commons™
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Articles 1 - 4 of 4
Full-Text Articles in Operations and Supply Chain Management
Measuring Organizational Usage Of Information Technology, Anand Jeyaraj
Measuring Organizational Usage Of Information Technology, Anand Jeyaraj
ISSCM Faculty Publications
Organizations make considerable investments in information technology to support their internal and external operations. For instance, a recent research report by Gartner Inc. indicates that worldwide spending on information technology will reach United States $3.3 trillion for the year 2008.
The Greater Dayton It Alliance Strategic Plan, Donald H. Hopkins Jr.
The Greater Dayton It Alliance Strategic Plan, Donald H. Hopkins Jr.
ISSCM Faculty Publications
The Greater Dayton IT Alliance 2008-11 Strategic Plan is the product of tactical collaboration by the Board of Trustees and members. This team developed the key elements of the plan which were then individually examined to create required actions, programs and metrics.
Connecting You With Real People At Real Time, Shu Z. Schiller
Connecting You With Real People At Real Time, Shu Z. Schiller
ISSCM Faculty Publications
As we all know, traditional customer services are mainly based on face-to-face in-store help, mailing catalogs, and telephone contacts such as call centers. The Internet has introduced new ways of delivering customer services on time and on target to address customers’ needs. Live Chat Online Customer Service uses live text chats, an innovative tool, and advanced features, such as shared co-browsing windows, to deliver real-time help and on-demand assistance to online customers. Although happening over the Internet, customers are interacting with real people synchronously.
E-Grocer Strategies: A Case Study, Anand Jeyaraj, Dubravka Cecez-Kecmanovic, Ville-Pekka Mäkeläine
E-Grocer Strategies: A Case Study, Anand Jeyaraj, Dubravka Cecez-Kecmanovic, Ville-Pekka Mäkeläine
ISSCM Faculty Publications
The recent bankruptcy of the eGrocer Webvan demonstrates that online retailers face enormous risks and hence need well thought out business strategies (Porter, 2001). This paper presents a longitudinal study of the business strategies of two eGrocers that use physical stores to house their Internet-based grocery operations (clicks-and-bricks) and two online only (pure-play) eGrocers. Our study results in a number of recommendations for successful eGrocer strategy configuration. Even though we focus on eGrocer’s strategies, we suggest that the lessons learned are of interest to other retailers planning to embark on eCommerce activities.