Business Commons^™

The Australian National Security State And The Third Sector: Who Is Really Protecting Australia's National Security?, Mark Rix

Sydney Business School - Papers

This paper will consider the implications of the Australian Government’s recent national security and anti-terrorism legislation for its relations with Australian citizens and with third sector organisations, like those comprising the community legal sector, that seek to promote and defend citizens’ civil, political and social rights. The series of bills enacted by the Australian Parliament since September 11 2001, the culmination of which has been the Anti-Terrorism (No. 2) 2005 Bill, removes many of the freedoms and rights that Australians have for many years been able to take for granted. The 2005 Bill’s detention and control orders, for example, degrade …

Australia's Anti-Terrorism Legislation: The National Security State And The Community Legal Sector, Mark Rix

Sydney Business School - Papers

This paper considers the implications for the community legal sector of the Australian Government’s recent national security and anti-terrorism legislation. Critics of the legislation have deep concerns that, by giving the police and intelligence services considerable new powers in the areas of arbitrary arrest and detention, it will lead to the significant erosion of rights and freedoms that Australians have long been able to take for granted. Other concerns with the legislation relate to the use of force, sedition, and legal representation for those held in preventative detention. In addition, the legislation has no adequate protection against the intelligence services …

Impact Of Efqm Excellence Model On Leadership In German And Uk Organisations, Grace Mccarthy, R. Greatbanks

Sydney Business School - Papers

Purpose of this paper: The research aimed to discover whether there were differences in leadership practices and perceptions of good leadership practice between German and UK organisations. Design/methodology/approach: A survey based on analysis of self-assessment documents submitted for the European Quality Award or its equivalents in Germany and the UK was distributed to 300 organisations in Germany and the UK. A response rate of 20% was achieved. The survey was also distributed to 20 assessors. Findings: There were more differences in perceptions of good practice between German organisations recognised for excellence and German organisations not using the Excellence Model than …

Performance Contracts, Corporate Governance And The Third Sector: The Case Of The Nsw Community Legal Sector, Mark Rix

Sydney Business School - Papers

This paper will investigate the effects of performance contracts on the governance of third sector organisations to which governments have outsourced responsibility for delivery of important human and welfare services. As governments have retreated from direct delivery of such services under the impetus of the New Public Management (NPM) reform agenda, they increasingly have had to rely on third sector organisations to play the role of service providers. From a public administration point of view, dominance of the purchaser/provider funding and regulatory model has been one of the most significant results. Under this model, performance contracts or so-called ‘service agreements’ …

Can Citizenship Be Gender-Neutral And -Inclusive? Exploring The Possibilities Of Social And Legal Citizenship, Mark Rix

Sydney Business School - Papers

This paper will consider whether extending the notion of social citizenship to include legal citizenship offers the possibility of developing a gender-neutral and -inclusive conception of citizenship. The notion of legal citizenship encapsulates the view that all people are equal before the law and have a right to access to justice. Legal citizenship extends the idea of social citizenship, first developed by T.H. Marshall, by emphasising the importance of fair, equitable and effective access to the legal institutions and processes that enable individuals to give effect to their social rights. The social rights included in Marshall’s notion of social citizenship …

'Financial Derivatives: The New Gold?, Michael Rafferty, Dick Bryan

Sydney Business School - Papers

For many economists, the current period of globalized finance lacks an apparent material anchor such as gold once was. This paper contends that in an important way the anchoring function is currently undertaken by financial derivatives. These contracts are not just about risk management and speculation. Critically also, they are commensurating the values of different financial assests, including different currencies.

Working Together For Mental Health: Evaluation Of A One-Day Mental Health Course For Human Service Providers, Pamela E. Grootemaat, Cathie Gillan, Gillian Holt, Wayne Forward, Narelle Heywood, Sue Willis

Sydney Business School - Papers

Background: The Working Together For Mental Health course is an 8-hour course designed to demystify mental illness and mental health services. The main target group for the course is people working in human service organisations who provide services for people with mental illness. Methods: A questionnaire was administered to all participants attending the course during 2003 (n = 165). Participants completed the questionnaire before and immediately after the course, and at three month follow-up. Results: A response rate of 69% was achieved with 114 people completing the questionnaire on all three occasions. The responses showed a significant …

Star Or Black Hole? Australia And The International Transfers Of Anti-Terrorism Policy, Mark D. Rix

Sydney Business School - Papers

This paper investigates the role that Australia is playing in the international transfer or diffusion of anti-terrorism policy. It is widely believed that those Western states that actually have been the target of homeland terrorist attacks, in particular the United States and Britain, have led the way in enacting harsh national security and counter-terrorism legislation. It is further assumed that other states have followed the lead of these vanguards in adopting and implementing their own legislative response to terrorist threats to national security. There is some merit in this view. In the wake of the September 11 attacks of 2001 …

Transforming Community Caring Into Improved Health Outcomes: Lessons From The Evaluation Of A National Palliative Care Program, Karen Quinsey, Kathryn Williams, David Fildes, Malcolm Masso, Heather Yeatman, Kate Senior

Sydney Business School - Papers

The Caring Communities Program (CCP) was a three-year national palliative care initiative of the Australian Department of Health and Ageing (2003-2006). It funded 37 diverse projects with the common goal of improving the knowledge and skills of families, carers and community groups so they could provide support during the palliative process and work through their own bereavement.

An independent national evaluation of the CCP considered outcomes and processes at three levels - consumers, providers and the system – as well as issues such as project sustainability, the transferability of any lessons learnt to other geographic areas or contexts, and the …

Knowing What You Need To Know About Needs Assessment, Nicholas Marosszeky, Mark D. Rix, Alan G. Owen

Sydney Business School - Papers

This paper reviews the scientific literature on needs assessment of individuals living in the community. Providing an overview of the field with a focus on capturing useful information for planning health interventions in the community, this paper will highlight:

• The current policy context that underpins the importance of needs assessment in health care;

• Key papers and basic theoretical concepts that can guide a coherent approach to community care needs assessment, including Bradshaw, 1972 and Stevens & Gabbay, 1991;

• The development of semi-structured interviews in mental health as a focus for designing new tools - with the Camberwell Assessment of Need …

Why 'Primary Care' Patients Go To Emergency Departments: Demographic Profile And Reasons For Presentation, Peter M. Siminski, Andrew J. Bezzina, Kathy Eagar

Sydney Business School - Papers

This paper investigates why (potential) primary care patients attend an ED rather than a GP. An understanding of why patients make decisions such as this is critical if the health system is to be better positioned to meet the increasing demand for improved services and outcomes.

We found that the rate of potential primary care presentations varies greatly by age and by sex and that the pattern of primary care presentations is different to that of other ED presentations. In relation to reasons, we found that, regardless of age or sex, the top three reasons were self-assessed urgency; being able …

Designing A Faecal Incontinence Instrument Using Survey Data, Janet E. Sansoni, Nicholas Marosszeky, Emily Sansoni, Graeme Hawthorne

Sydney Business School - Papers

The development of instruments for the measurement of faecal incontinence symptoms and quality of life impact is at an early stage in psychometric terms (Thomas et al., 2006). The absence of large scale studies and clinical data makes the selection of reliable and valid measures difficult. Issues surrounding the actual content of questionnaires and scoring systems are also hotly debated. Some of these issues include: What do you mean by the severity of symptoms (Flatus, Liquid, or Solid Stool)? How do you measure the frequency of symptoms? Do you include questions about the use of pads? Do you ask questions …

'Money In Capitalism And Capitalist Money', Michael Rafferty, Dick Bryan

Sydney Business School - Papers

The wealth of societies in which the capitalist mode of production prevails appears as an immense collection of commodities.

A Configurable Time-Controlled Clustering Algorithm For Wireless Sensor Networks, S. Selvakennedy, Sukunesan Sinnappan

Sydney Business School - Papers

Future large-scale sensor networks may comprise thousands of wirelessly connected sensor nodes that could provide an unimaginable opportunity to interact with physical phenomena in real time. These nodes are typically highly resource-constrained. Since the communication task is a significant power consumer, there are various attempts to introduce energy-awareness at different levels within the communication stack. Clustering is one such attempt to control energy dissipation for sensor data routing. Here, we propose the time-controlled clustering algorithm to realise a network-wide energy reduction by the rotation of clusterhead role, and the consideration of residual energy in its election. A realistic energy model …

Stroke Outcomes In Australia - Five Years Of Aroc Data, Tara L. Stevermuer

Sydney Business School - Papers

Introduction: Many stroke patients, although initially managed in an acute care setting, are admitted to a designated rehabilitation facility. This facility could be a ward in the same acute hospital as their initial treatment, or a ward in a sub-acute hospital. Where the patient receives treatment that meets the AN-SNAP definition of rehabilitation (refer “Definition of Rehabilitation” box) and the facility providing that treatment is a member of the Australasian Rehabilitation Outcomes Centre (AROC), information on their episode of care is reported to the national rehabilitation database held by AROC.

The Role Of Online Profiling, Service Quality, Satisfaction And Loyalty In Developing A Crm Capability: Propositions And Considerations, Jamie Carlson, Ranjit Voola, Sukunesan Sinnappan

Sydney Business School - Papers

The Internet has the ability to profile online customers to develop effective customer relationship management (CRM) strategies for e-commerce that requires interaction and coordination between various resources within an organization. However, limited research exists in understanding CRM as an outcome of the interaction between various resources, as well as an organizational capability. This paper applies the Resource Based View of the firm to propose an integrated framework in the management of a CRM capability and suggests that this capability comprises managing the interactions between recently developed concepts such as online-profiling, service quality, satisfaction and loyalty.

Evaluation Of A Midwifery Model Of Care, Kathryn E. Williams, A. Lainchbury, Kathy Eagar

Sydney Business School - Papers

Midwifery Group Practice (MGP) is a model of care designed to provide 'low risk' pregnant women with continuous care by one midwife throughout pregnancy, labour and birth and the early postnatal period. A one-year trial of this model concluded in June 2005 at Wollongong Hospital.

Evaluation of the MGP program focused on clinical outcomes and consumer acceptance. Data sources included peer reviews of selected cases and satisfaction surveys of the women who took part. During the antenatal, intrapartum and postpartum periods, midwives noted any deviations from normal and followed specified criteria for consultation and referral to other health professionals. Women …

The Foundations Of Legal Citizenship: Community Law, Access To, Justice And The Community Legal Sector, Mark D. Rix, Scott Burrows

Sydney Business School - Papers

The conventional role of community legal centres (CLCs) is as specialists in community law. As specialists in community law. CLCs playa vital role in giving practical meaning to the notion of legal citizenship and to the concept of the citizen within the communities they serve. CLCs should also be seen as having a broader role beyond community law, one that encompasses legal citizenship. This concept of a broader role for CLCs is alien to the way most government funding authorities, CLC clients and many CLCs view themselves. However, viewing CLCs in terms of legal citizenship provides an opportunity to focus …

The Time Controlled Clustering Algorithm For Optimised Data Dissemination In Wireless Sensor Networks, S. Selvakennedy, Sukunesan Sinnappan

Sydney Business School - Papers

As the communication task is a significant power consumer, there are many attempts to improve energy efficiency. Node clustering, to reduce direct transmission to the base station, is one such attempt to control data dissemination. Here, we derived the optimal number of clusters for TCCA clustering algorithm based on a realistic energy model using results in stochastic geometry.

Website Quality In The Australian Electronic Marketspace: Application Of The Webqual Tm Instrument, Sukunesan Sinnappan, Jamie Carlson, Banu P. Sukunesan

Sydney Business School - Papers

The issue of assessing the quality of a Website has received growing attention from academics and practitioners. This study applies the newly developed WebQual™ framework developed by Loiacono et al. (2002), to empirically assess if the quality of Australian Website’s impact the purchase intentions and site revisit intentions in electronic markets across three industry groups. The study further highlights relevant managerial implications for managing Website quality, and directions for future research are discussed.

Projecting The Fiscal Impact Of Population Ageing On The Hospital System: A Distributional Analysis, Linc Thurecht, Agnes Walker, Ann Harding, Edwin J. Pearse

Sydney Business School - Papers

This study examines the socioeconomic status of NSW hospital patients in 1999-00 and projects likely hospital costs to 2009-10. It draws upon unique patient based datasets from NSW public and private hospitals that include hospital admissions, as well as the associated treatment costs in each of the four years to 1999-00. Using a novel method, we impute socioeconomic status to each patient, accounting for age, sex, family income, family size and the geographic area of the patient’s residence at the Census Collector District level. First, we use the 1999-00 dataset to examine whether patients of similar age had similar per …

Creating Connections - Health, Community And Residential Care Assessments, Kathy Eagar

Sydney Business School - Papers

Health - multiple program and service types. - primary, secondary, tertiary and super-speciality levels Community Care - multiple programs and service types -including extended aged care in the home packages Residential Care -residential programs with various levels of care

The Options For Future Assessment Models In Community Care, Kathy Eagar, Alan G. Owen

Sydney Business School - Papers

No abstract provided.

Vfm Audits For Private Sector?, John J. Glynn

Sydney Business School - Papers

Legislation is long overdue: recent public sector developments could apply to a wide variety of profit and non-profit organisations in the private sector.

The Value For Money Trend, John J. Glynn

Sydney Business School - Papers

New thinking has expanded the traditional role of public sector auditing.