Business Commons^™

Frontline Employee Empowerment: Scale Development And Validation Using Confirmatory Composite Analysis, Saradhi Motamarri, Shahriar Akter, Venkata K. Yanamandram

Sydney Business School - Papers

Empowerment has been argued as a viable strategy to enable frontline employees (FLEs) to manage the complexities of service encounters. Organisations must cascade insights from analytics to frontlines for dynamic (re)bundling of service elements while serving customers. However, very little is known on how FLEs are empowered in analytics-driven services. This study addresses these research gaps, drawing on a systematic literature review and in-depth interviews (n = 30), followed by conceptualisation and validation of an empowerment scale through a pilot (n = 50) and the main study (n = 304). This research confirms empowerment as a second-order construct consisting of …

Career Capital Development Of Women In The Arab Middle East Context: Addressing The Pipeline Block, Payyazhi Jayashree, Valerie Lindsay, Grace Mccarthy

Sydney Business School - Papers

Taking a career capital approach, this paper addresses the issue of ‘pipeline block’ frequently experienced by women seeking career advancement. Focusing on the Arab Middle East (AME) region, we take a contextually relevant multi-level approach to examine these issues. The study uses a qualitative, interview-based approach, drawing on data obtained from women leaders from the AME region. Drawing on Bourdieu’s capital-field-habitus framework, we explore how women in the AME developed career capital in particular organizational fields. Our findings show the importance of human and social capital, as well as the influence of habitus for women’s career advancement in specific fields. …

An Exploration Into The "Over The Wall Handling" Phenomenon Of Aid And Development Supply Chain Systems, Mark Edwards, Lee Styger

Sydney Business School - Papers

This paper provides some insight regarding the causes and implications of waste within Aid and Development programs and the impact on Aid effectiveness. In order to understand this better, a comparative case study analysis of three Aid and Development programs using a systems mapping process was used to identify major constraints within these supply chain systems. This work identified a complex matrix of nodal links within these systems that correspond to the flow of both funding and value creation. The findings point to Aid and Development supply chain systems being a closed loop system where much of the funding can …

Preliminary Development And Validation Of A New End-Of-Life Patient-Reported Outcome Measure Assessing The Ability Of Patients To Finalise Their Affairs At The End Of Life, N Mccaffrey, Pawel Skuza, Katrina Breaden, Simon Eckermann, Janet Hardy, Sheila Oaten, Michael Briffa, David Currow

Sydney Business School - Papers

Introduction: The ability of patients to finalise their affairs at the end of life is an often neglected aspect of quality of life (QOL) measurement in palliative care effectiveness research despite compelling evidence of the high value patients place on this domain.

Objective: This paper describes the preliminary development and evaluation of a new, single-item, end-of-life patient-reported outcome measure (EOLPRO) designed to capture changes in the ability of patients to finalise their affairs at the end of life.

Methods: Cognitive interviews with purposively sampled Australian palliative care patients (N=9) were analysed thematically to explore content validity. Simultaneously, secondary analysis of …

Linking The Principles Of Supply Chain Management To Aid And Development: A Case Study - Waters Of Ayole', Mark Edwards, Lee Styger

Sydney Business School - Papers

The current protocols used in humanitarian aid management date back to the 1970's. Since the introduction of these protocols, there is little evidence to suggest that a paradigm improvement in overall efficiency has occurred in humanitarian aid compared for example, to industrial process improvements within the same time frame. Fundamentally, humanitarian aid is an end-to-end process demonstrating similar aspects to any other business organisation (for profit or not). This raises the possibility that the use of supply chain theories, including the Supply Chain Operating Reference (SCOR), are relevant and can play a part in developing initiatives to improve the end-to-end …

Culture Of Social Institutions And Behavioural Manifestations In Entrepreneurship Development: A South-Asian Case, Helan R. Gamage, Ananda Wickramasinghe

Sydney Business School - Papers

This paper is based on the South Asian culture, social institutions and entrepreneurship in particular to Sri Lankan entrepreneurship. Sri Lankan culture demonstrates various complex and unique behavioral patterns. Sri Lankan entrepreneurial culture can be identified to have evolved through two different routes. One can be traced to the origins of Sri Lankan civilization and the other to the western influence, originating from the Industrial Revolution, and imposed through colonization which systematically destroyed the indigenous feudal system. Moreover, the ideology of entrepreneurship training and education in Sri Lanka is exclusively western in origin and character. Observations of this research showed …

Financial Development And Economic Growth In Sri Lanka, Nelson Perera, Ramesh Chandra Paudel

Sydney Business School - Papers

This study investigates the causal relationship between financial development and economic growth in Sri Lanka over the period 1955 to 2005. After considering the time series characteristics of six measures of financial development, Johansen cointegration and the appropriate Error Correction Model are used to investigate the causal relationship between financial development and economic growth. The findings suggest that broad money causes economic growth with two-way causality. The major finding of this study does not strongly support the view that financial development boosts economic growth.

The Development Of The Revised Urinary Incontinence Scale (Ruis), Janet E. Sansoni, Nicholas Marosszeky, Emily Sansoni, Graeme Hawthorne

Sydney Business School - Papers

This paper reports on innovative work aimed at adapting a urinary continence measure for Australian conditions. Following recommendations made by the Continence Outcomes Measurement Suite (COMS) Project (Thomas, et al. 2006), two brief urinary incontinence measures, the Incontinence Severity Index (ISI) and the Urogenital Distress Inventory (UDI-6) were included in a community population survey (N = 3015) to obtain current prevalence estimates for urinary incontinence in Australia.

This large dataset also allowed for the psychometric examination of these instruments and their item properties, e.g. examining item endorsement and discrimination, item-total correlations and Cronbach’s Alpha, as well as the use of …