Training and Development Commons^™

Two-Way Mentoring: How Employees Can Learn From One Another, Peeyush Gupta, Michelle D. Steward, James A. Narus, D.V.R Seshadri

Asian Management Insights

Vibrant cross-generational interactions can result in strong relationships being formed, as demonstrated in the case of Tata Steel Ltd.

Assessment Centers, Tara Myers, Megan Paul

Umbrella Summaries

What are assessment centers? Assessment centers measure knowledge, skills, abilities, and other characteristics by assessing participants’ responses to job-related simulations. Assessment centers can be used for hiring, placement, and career and skill development (Gaugler, Rosenthal, Thornton, and Bentson, 1987). Typically, participants complete a combination of in-basket, leaderless group discussion, role play, case analysis, and oral presentation exercises (Hoffman, Kennedy, LoPilato, Monahan, and Lance, 2015). Within each exercise, participants review job-relevant information and complete tasks. For the in-basket, participants are presented with documents (e.g., emails, memos, reports, requests—things that might be in an inbox) to which they provide responses and about …

Milwaukee Progress Update- Identifying Barriers & Working Through Solutions, Quality Improvement Center For Workforce Development

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Staff voice is an important element of organizational culture, or the behavioral norms and expectations that characterize a work environment. According to the developers of the Availability Responsiveness Continuity (ARC) model, these norms and expectations direct the way employees in a particular work environment approach their work, specify priorities, and shape the way work is done. The Division of Milwaukee Child Protective Services (DMCPS) is a child welfare agency that experienced significant leadership change in recent years and, like other agencies nationwide, has struggled with a decade of staff turnover. In partnership with the Quality Improvement Center for Workforce Development …

Developing A Competency Model For Highway Safety Engineers: A Delphi Method, Garrett K. Wheat

LSU Doctoral Dissertations

The primary purpose of this study was to determine the core competencies needed by State DOT Highway Safety Engineers as perceived by Highway Safety experts in the United States. First, a list of competencies was identified. Next, a panel of Highway Safety experts determined the importance of each identified competency for the current year (2020) and for the future (year 2030). Finally, ratings provided by the panel were tested for the presence of consensus.

For this study, the researcher used a Delphi Method as classified by Delbecq, Van de Ven, and Gaustafson (1975). Through this method, a panel of forward-thinking …

Challenges To Adopting Hybrid Methodology: Addressing Organizational Culture And Change Control Problems In Enterprise It Infrastructure Projects, Harishankar Krishnakumar

Dissertations and Theses

IT infrastructure projects have long been an overlooked field superseded by the more popular software development silos and cross-functional project teams when it comes to enterprise Agile transformations. This paper presents a systematic literature review by leveraging a qualitative research methodology based on empirical evidence provided in contemporary scholarly research articles to explore how certain variables such as organizational culture- including team structure, leadership hierarchy, geolocation, etc. along with an organization’s change management processes affect the adoption of a Hybrid/Agile project management methodology, focusing on reported challenges and critical success factors that define such large-scale enterprise transformations. The salient features …

Perspectives On Multi-Intervention, Multi-Design Evaluation For The Child Welfare Workforce, Quality Improvement Center For Workforce Development

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The QIC-WD is working with eight sites and the Children’s Bureau in a participatory fashion (Fetterman, 2014) to implement utilization-focused (Alkin & Vo, 2017; Patton, 2008) site-specific and cross-site evaluation strategies. The goal of this research is to build knowledge of interventions to improve child welfare workforce retention, and ultimately outcomes for children and families. A complex systems approach (Westhorp, 2012) is being taken to identify how factors such as organizational structures and culture, staff workload, supervision, and caseworker values influence outcomes, including safety and permanency of children. The QIC-WD team has extensive experience conducting rigorous evaluations within and across …

Coworker Influence, Megan Paul, Lauren Sparks

Umbrella Summaries

What is coworker influence? Coworkers are the individuals in an organization that regularly work with a given employee, often performing similar tasks or collaborating in some way. Coworkers are typically in a similar hierarchical position in the organizational structure, differentiating them from subordinates, supervisors, or managers. Coworker influence is about how coworkers impact a given employee’s work experiences. There are two facets of coworker influence—coworker support and coworker antagonism (Chiaburu & Harrison, 2008). Coworker support is a positive influence, including desirable actions and behaviors. More specifically, there are two types of coworker support—instrumental and affective (Chiaburu & Harrison, 2008). Instrumental …

Oklahoma Progress Update - A Revised Employee Selection Process: Virtual & Paperless, Quality Improvement Center For Workforce Development

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“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.” – Lawrence Bossidy, former CEO of Honeywell International Inc. This quote is especially true for child welfare workers. Child welfare work is difficult and demanding; it requires compassion and attention to detail. Oklahoma Human Services (OKDHS), in partnership with the Quality Improvement Center for Workforce Development (QIC-WD), worked throughout 2018 and 2019 to create a competencybased employee selection process for Child Welfare Services (CWS) workers. Competencies are the knowledge, skills, abilities, behaviors, …

(دور الإعلان الإلكتروني في تحقيق التميُّز المؤسّسي (دراسة حالة كلية فلسطين التقنية- The Role Of Online Advertising In Achieving Organizational Excellence (State Of Palestine Technical College Study, Abdalqader Msllam

Al Jinan الجنان

The study aimed to identify the impact of online advertising on organizational excellence Palestine Technical College in Dear Al-Balah. Been relying on the study on descriptive analytical method, and study population consists of staff Palestine Technical College in Dear Al-Balah, where the researchers used survey method destruction, were distributed 70 questionnaires to study population has been getting 61 questionnaire, by recovery of 87.14 %, was prepared questionnaire preside judged on a number of specialists in order to obtain the results of the study. The study concluded that there is a statistically significant relationship at the level of significance α = …

Ohio Progress Update- Addressing Secondary Traumatic Stress And Providing Supportive Supervision, Quality Improvement Center For Workforce Development

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Secondary traumatic stress (STS) refers to the experience of people – generally professionals– who are exposed to others’ traumatic stories as part of their work. As a result of this exposure, these professionals can develop their own traumatic symptoms and reactions. Child welfare staff are particularly susceptible to STS because of the vulnerable nature of the families they work with, the unpredictable nature of their jobs, and their general lack of physical and psychological protection (ACS-NYU Children’s Trauma Institute, 2011). As such, STS can mimic the symptoms of Post-Traumatic Stress Disorder (Bride, 2007) including nightmares, sleep disruption, avoidance, and irritability. …

إدارة الأفراد في مؤسسات الإعلام المرئي وأثره على تعزيز الوعي بقضية فلسطين, Hazem Alcharawi

Al Jinan الجنان

No abstract provided.

مدى فاعلية نظام الحوافز في وزارة الصحة وأثره في تحسين الأداء, Ahmad Talafha

Al Jinan الجنان

This study aimed to identify the effectiveness of the system of incentives in the Ministry of Health and its impact on improving performance. The study population consisted of all workers in the Ministry of Finance of the State of Kuwait, from ranks of head of the category and upwards The study sample was of 39 respondents. The study showed the presence of trace significant statistically between the independent variables )incentive system( and the dependent variable )performance improvement( in the Kuwaiti Ministry of Health. The study also made a number of recommendations which follow the style of sound science to develop …

Social Worker Shortages And The Rise In Competition For A Competent Child Welfare Workforce, Anita Barbee

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Several national studies have been conducted over the past few years (e.g. Hooyman, & Uniitzer, 2011; Lin, Lin, & Zhang, 2016) to project the number of social workers that will be needed by the year 2030. What they all point to is a huge deficit in the number of social workers (upwards of 200,000) needed to care for children, the elderly and those with addictions, mental health, and other health issues. However, those estimates may be low given that as of 2018 there was no regular gathering of comprehensive data on workforce needs in such areas as child welfare, juvenile …

Training And Development Of Instructor-Leadership: An Instructional Systems Design Approach, Paul T. Balwant

Journal of Human Services: Training, Research, and Practice

A body of research on instructors’ use of leadership behaviors in higher education teaching, often called instructor-leadership, is gaining momentum. Despite the field’s growth, the practical recommendations emerging from empirical investigations of instructor-leadership remain largely underdeveloped. In particular, the most popular practical implication – training and development of instructor-leadership – is given fleeting attention. In light of this, the present paper aims to provide detailed guidelines on the training and development of instructor-leadership by drawing from both the instructor-leadership and training and development bodies of literature. In so doing, this paper utilizes the instructional systems design approach to provide guidelines …

The Impact Of Work Alienation On The Relationship Between Person-Organization Fit And Organizational Citizenship Behavior In Higher Education, Andrew R. Krouse

Human Resource Development Theses and Dissertations

Higher education institutions are an established system for individual development and knowledge transfer. Recently, this system has come under pressure to implement additional oversight practices previously associated with business. These business practices, including centralization, are recognized as sources that include elements of work alienation (WA). This study investigated the impact of WA on the relationship between person-organization fit (POF) and organizational citizenship behavior (OCB), and sought to determine if a statistically significant relationship existed between these constructs. Qualtrics®, an online survey tool, was used to collect the data for this study, and IBM® SPSS® Amos 25.0 was used to perform …

Working From Home And The Office During A Pandemic: The Experience Of Louisiana Child Welfare Workers, Quality Improvement Center For Workforce Development

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Staff from the Louisiana Department of Children and Family Services, Child Welfare Division (CWD), like many other child welfare professionals from across the country, have been heavily affected by the COVID-19 pandemic. CWD caseworkers had to adjust to working at home, interacting with families differently, and remaining connected to colleagues via technology. It was, according to some staff, difficult and challenging at times. CWD staff in three parishes that have implemented the job redesign in partnership with the Quality Improvement Center for Workforce Development (QICWD) were asked to provide some insight into their experience of working during the pandemic. The …

Telework, Megan Paul

Umbrella Summaries

What is telework? Telework is a type of alternative work arrangement in which employees perform some or all of their job duties at an approved location other than their official worksite. Other labels for telework include telecommuting, remote work, mobile work, virtual work, distance work, distributed work, work from/at home, and flexplace, though definitions can vary (e.g., Allen, Golden, & Shockley, 2015). Telework arrangements can be informal and determined through individual agreements or formal, as part of a more structured program. Formal arrangements may be governed by federal or state statute, executive orders, organizational policy, or collective bargaining agreements. The …

Perspectives From A Permanency Team, Hannah Gettys, Natasha Mccoy, Jameka Paige

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Louisiana’s job redesign includes the creation of permanency teams (formerly known as the foster care program). Permanency teams consist of pairs of caseworkers who work together on a shared caseload, with one worker assisting parents and the other focusing on the care and needs of the children. Permanency teams are supported by a child welfare team specialist (CWTS) who assumes more of essential administrative tasks such as gathering documentation and transporting children, so the child welfare worker can focus on more clinical tasks. Teaming was a new way to approach the child welfare worker job. Some staff members were apprehensive …

Psychological Contract Breach, Dana Hollinshead, Megan Paul

Umbrella Summaries

What is psychological contract breach? A psychological contract is defined as “individual beliefs, shaped by the organization, regarding terms of an exchange agreement between individuals and their organization” (Rousseau, 1995, p. 9, as cited in Zhao, Wayne, Glibkowski, & Bravo, 2007, p. 649). Psychological contracts do not necessarily involve legal contracts; they reflect promissory expectations that are the upshot of perceived implicit or explicit promises by one’s employer (Robinson, Kraatz, & Rousseau, 1996, p. 575). By extension, a psychological contract breach is an employee’s perception that their employer has failed to fulfill promises or expectations (Zhao et al., 2007). A …

Organizational Socialization, Martin Hall, Megan Paul

Umbrella Summaries

What is organizational socialization? Organizational socialization—also referred to as onboarding—is “…the process by which newcomers make the transition from being organizational outsiders to being insiders” (Bauer, Bodner, Erdogan, Truxillo, & Tucker, 2007, p. 707). The overall goal of organizational socialization is to facilitate newcomer adjustment (Bauer & Erdogan, 2011). Specifically, adjustment means that new employees understand the key tasks of their job (i.e., role clarity), have confidence in their ability to perform the key tasks of their job (i.e., self-efficacy), feel like they are an accepted member of the organization (i.e., social acceptance), and understand the organization’s culture (e.g., goals, …