Customer Satisfaction Index Of Singapore 2021: Q4 Results,
2022
Singapore Management University
Customer Satisfaction Index Of Singapore 2021: Q4 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.
Reflection On Wise Cities And Ai In Community: Sustainable Life Spaces And Kampung Storytelling,
2022
Singapore Management University
Reflection On Wise Cities And Ai In Community: Sustainable Life Spaces And Kampung Storytelling, Mark Findlay, Li Min Ong
Centre for Commercial Law in Asia
This short paper is a reflection following our presentation made at the ASEAN Law Research Network’s conference on Sustainable Development and Commerce in ASEAN Cities. We had wanted to introduce our thinking, given the strong interest in developing smart cities in the region. We want to emphasise the importance of multidisciplinary approaches in the sustainable development of cities, particularly the voice of social scientists which tends to get left out in discussions over technology. In the race towards “smart” urbanisation, there is a real risk that history and culture – things that give a city “life” – could get decimated …
Toward An Environmentally Sustainable City In The Light Of Industrial Revolution 4.0: A Case Study Of Ho Chi Minh City,
2022
Ho Chi Minh City University of Law
Toward An Environmentally Sustainable City In The Light Of Industrial Revolution 4.0: A Case Study Of Ho Chi Minh City, Tran Viet Dung
Centre for Commercial Law in Asia
Like other large cities in ASEAN, Vietnamese cities have been facing serious urban environment problems such as air pollution, land degradation, weak water drainage and lack of green spaces. These problems are caused by unsustainable patterns of development. City governments have failed to coordinate and integrate city planning consistently. Trends show that governments prefer to take short-term economic profit rather than focus on environmental protection.
Legal Challenges And Opportunities For Peer-To-Peer Electricity Trading In Thailand,
2022
Chulalongkorn University
Legal Challenges And Opportunities For Peer-To-Peer Electricity Trading In Thailand, Piti Eiamchamroonlarp
Centre for Commercial Law in Asia
Electricity is a critical resource for a country as it powers devices and enables modern living with digital transactions, crypto mining, deployment of electric vehicles (EV) etc. Given these emerging activities, electricity demand is forecasted to keep rising. The peak electricity load in Thailand for 2018, 29,969 MW, will likely increase to 53,997 MW by 2037. However, Thailand, as a party to the United Nations Framework Convention on Climate Change, must consider negative impacts on the environment from electricity generation. To meet these challenges, renewable resources are needed for cleaner electricity generation and ensuring security of electricity supply, while simultaneously …
Indonesia's Termination Of Bilateral Investment Treaties,
2022
Singapore Management University
Indonesia's Termination Of Bilateral Investment Treaties, Lucas Jun Hao Wong
Centre for Commercial Law in Asia
Indonesia holds a vast source of untapped potential in terms of its ability to influence global trade. While Indonesia has been a member of the World Trade Organization (WTO) since 1 January 1995, its integration into global value chains remains relatively weak, with the ratio of its trade in goods and services to GDP falling from 48.6% in 2013 to below 40% in 2019. Nonetheless, as Southeast Asia’s largest economy and a member of the G20, Indonesia possesses the capacity to become a key player on the world stage.
Volunteerism Among Older Adults In Singapore,
2022
Singapore Management University
Volunteerism Among Older Adults In Singapore, Micah Tan, John Frederic Pedro Ortega, Nur Syafiqah Abdullah, Mindy Eiko Tadai, Rachel Wen Yi Ngu
ROSA Research Briefs
Volunteerism is recognised as a beneficial activity for individuals for many reasons. Beyond the potential of volunteerism to create new and meaningful communities (Hodge et al., 2013), it offers numerous benefits including improvement to one’s mental health (Willigen, 2000), self-esteem (Russell et al., 2018), and social connectedness (Hodge et al., 2013). Volunteering has also been found to provide a sense of purpose in one’s life (Schwingel et al., 2009). For these reasons and more, voluntary work among older adults may be a meaningful and effective pathway towards successful ageing, particularly for those in retirement. In Singapore, the National Volunteer and …
The Hunger Report Part Ii: Targeting Specific Needs In The Wake Of Covid-19,
2022
Singapore Management University
The Hunger Report Part Ii: Targeting Specific Needs In The Wake Of Covid-19, Dalvin Sidhu, Tania Nagpaul, Weng Lin Ng, Thilanga Dilum Wewalaarachchi
Lien Centre for Social Innovation: Research
The Hunger Report Part II: Targeting Specific Needs in the Wake of COVID-19 is the first intervention study of its kind in Singapore, delving into how the food situation of previously identified food-insecure households has changed during the COVID-19 pandemic. Through surveys, this report reveals the impact COVID-19 has had on a small sample of food-insecure families in Singapore. The authors also administer a Needs Toolkit to understand the unique needs and preferences of each food-insecure household. They then explore the impact of autonomy in food support through an intervention element in the study
Gender Role Ideology And Implications For Well-Being Among Older Adults In Singapore,
2022
Singapore Management University
Gender Role Ideology And Implications For Well-Being Among Older Adults In Singapore, Nadya Haifan, Erra Natalia Sayri, Micah Tan, Mindy Eiko Tadai
ROSA Research Briefs
Gender role ideology, referring to the attitudes that individuals hold with respect to the social roles that different genders should adopt, have been suggested to affect the mental well-being (e.g., Paul & Moser, 2009; Sweeting, 2014) and marital satisfaction (e.g., Amato et al., 2007; Davis & Greenstein, 2009) of individuals. Despite this, gender role ideology and the impact they may have on well-being is understudied among older adults in Singapore. Given this, the current report provides a brief examination of gender role ideology among older adults in Singapore. This includes the following: 1. The demographic distribution of gender role ideology …
Online Falsehoods, Constitutional Free Speech And Its Limits: The Online Citizen V The Attorney-General,
2022
Singapore Management University
Online Falsehoods, Constitutional Free Speech And Its Limits: The Online Citizen V The Attorney-General, Gary K. Y. Chan
Research Collection Yong Pung How School Of Law
The Singapore Court of Appeal has for the first time in The Online Citizen v The Attorney-General (8 October 2021) adjudicated on the constitutionality of correction directions issued by Ministers against allegedly false statements of fact under the Protection from Online Falsehoods and Manipulation Act 2019. An overarching framework was utilised to assess whether the Ministerial directions restrict free speech under Article 14(1)(a) of the Constitution; if so, whether the restrictions are justifiable under the Constitution and whether there is a rational nexus between the statutory aims and enumerated exceptions. This case comment also examines the constitutional stance towards subject …
Declining Discount Rates In Singapore's Market For Privately Developed Apartments,
2022
Singapore Management University
Declining Discount Rates In Singapore's Market For Privately Developed Apartments, Eric Fesselmeyer, Haoming Liu, Alberto Salvo
Research Collection College of Integrative Studies
Singapore's market for new privately developed apartments exhibits wide quasi-experimental variation in ownership tenure. We develop an empirical model in which prices are decomposed into the utility of housing services and a factor that shifts with asset tenure and the discount rate schedule, which we discipline to vary smoothly over time. We estimate discount rates that decline over time and, to accommodate the observed price differences, fall to 0.5-1.5% p.a. by year 400. The finding that households making sizable transactions do not entirely discount benefits accruing centuries from today is relevant, with the appropriate risk adjustment, for evaluating climate-change investments.
Assessing Gender Parity In Intrahousehold Allocation Of Educational Resources: Evidence From Bangladesh,
2022
Singapore Management University
Assessing Gender Parity In Intrahousehold Allocation Of Educational Resources: Evidence From Bangladesh, Sijia Xu, Abu S. Shonchoy, Tomoki Fujii
Research Collection School Of Economics
Gender parity in education—an important global development goal—has been primarily measured through school enrollment, and the gender parity in education quality has received limited attention until recently. We address this issue by highlighting the intrahousehold allocation of education expenditure. We extend the hurdle model into a three-part model to enable decomposition of households’ education decisions into enrollment, total education expenditure, and share of the total education expenditure on the core component, or items relating to the quality of education such as private tutoring. We apply this model to four rounds of nationally representative household surveys from Bangladesh, a country that …
Mindfulness Attenuates Both Emotional And Behavioral Reactions Following Psychological Contract Breach: A Two-Stage Moderated Mediation Model,
2022
Singapore Management University
Mindfulness Attenuates Both Emotional And Behavioral Reactions Following Psychological Contract Breach: A Two-Stage Moderated Mediation Model, Samah Shaffakat, Lilian Otaye-Ebede, Jochen Reb, Rajesh Chandwani, Pisitta Vongswasdi
Research Collection Lee Kong Chian School Of Business
Breach of the psychological contract between organization and employee often evokes employee hostility, which in turn can instigate deviant behaviors. We examine whether employee mindfulness attenuates these reactions to psychological contract breach. Specifically, we develop and test a two-stage moderated mediation model in which employee mindfulness moderates the mediational path from psychological contract breach via hostility to deviance by attenuating both emotional and behavioral reactions. Findings across four studies (with 872 employee participants) both measuring and manipulating breach and mindfulness demonstrate substantial support for the proposed model. Further analyses including alternative moderators, mediators, and dependent variables provide evidence for discriminatory …
High Sex Ratios And Household Portfolio Choice In China,
2022
Shanghai International Studies University
High Sex Ratios And Household Portfolio Choice In China, Wenchao Li, Changcheng Song, Shu Xu, Junjian Yi
Research Collection Lee Kong Chian School Of Business
This paper studies how high sex ratios (more men than women) affect household portfolio choice. Using data from a nationally representative Chinese household finance survey, we find that a 1 standard deviation increase in the sex ratio would raise the stock market participation rate by 2.9 percentage points or 52.2 percent for families with a son relative to families with a daughter. Our estimates imply that rising sex ratios explain around 10 percent of the significant growth in China’s stock market size in recent decades.
Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore,
2022
Singapore Management University
Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang
Research Collection School Of Computing and Information Systems
This paper analyzes the changes in mobility trends due to the impact of the COVID-19 pandemic in Singapore in the six different sectors: Retail and Recreation, Grocery and Pharmacy, Parks, Transit Stations, Workplaces and Residential. The period of observation is from 15 February 2020 to 18 August 2021. The observed patterns obtained from the descriptive data analysis sheds light on the effectiveness of social distancing measures in Singapore as well as the level of compliance among the country’s residents. Correlation analysis is used to explore the relationship between different sectors during the pandemic period. The results reveal a strong sense …
The Eu-China Comprehensive Agreement On Investment: Between Strategic Opportunity And Strategic Autonomy,
2022
Singapore Management University
The Eu-China Comprehensive Agreement On Investment: Between Strategic Opportunity And Strategic Autonomy, Henry S. Gao
Research Collection Yong Pung How School Of Law
This article provides a critical analysis of the EU-China Comprehensive Agreement on Investment (CAI), which was concluded in principle by the EU and China on 30 December 2020. It was hailed as “the most ambitious agreement that China has ever concluded with a third country” by the EU, and a “high-level” agreement that matches “international high-level economic and trade rules” by China. Upon a closer examination, however, such rhetoric does not appear to be warranted as the Agreement failed to add much in terms of substance. What, then, explains the rationale between the Agreement? This article argues that the key …
Revisiting Remedies And The Legality-Merits Distinction In Singapore Administrative Law: Cbb V Law Society Of Singapore [2021] Sgca 6,
2022
Singapore Management University
Revisiting Remedies And The Legality-Merits Distinction In Singapore Administrative Law: Cbb V Law Society Of Singapore [2021] Sgca 6, Kenny Chng, Wen Qi Andrea Soon
Research Collection Yong Pung How School Of Law
It is a general principle of administrative law that the courts will not compel a decision-maker to perform a public duty in a particular manner by way of a mandatory order. Notably, in CBB v Law Society of Singapore [2021] SGCA 6, the Singapore Court of Appeal accepted that an exception could be made to this general principle where there was only one reasonable way to perform the public duty in question. Beyond the decision’s obvious ramifications for the law relating to public law remedies in Singapore, this note argues that the Court of Appeal’s reasoning bears significant implications for …
Mapping Sustainable Development In Investment Treaties: An Analysis Of Asean States' Practice,
2022
Singapore Management University
Mapping Sustainable Development In Investment Treaties: An Analysis Of Asean States' Practice, Mark Mclaughlin
Research Collection Yong Pung How School Of Law
The interaction between sustainable development and international investment treaties is of growing concern. Could investment protection stymie health regulation? Will States be sued for introducing measures to tackle climate change? A growing body of sustainability-related case law is evidence that arbitral tribunals balance investment obligations against States’ ability to regulate for national security, health, the environment, labour rights, transparency, and corporate social responsibility. Against this background, this paper maps sustainable development issues in 371 bilateral investment treaties (hereinafter “BITs”) concluded by the Association of Southeast Asian Nations (ASEAN) States. It finds that only 26% of these treaties make any reference …
The Roadmap To The Asean-Eu Fta In The Post-Pandemic Era,
2022
Singapore Management University
The Roadmap To The Asean-Eu Fta In The Post-Pandemic Era, Pasha L. Hsieh
Research Collection Yong Pung How School Of Law
Relations between the Association of Southeast Asian Nations (ASEAN) and the European Union (EU) have enriched the multifaceted concept of interregionalism from legal and international relations perspectives. The article argues that the transformative ASEAN-EU frameworks have shaped the Third Interregionalism. Brussels' building-block approach envisions pathfinder agreements with individual ASEAN states as the basis for the ASEAN-EU FTA, which will help realize the EU's Indo-Paafic strategy and the ASEAN-EU Strategic Partnership. The designs of the EU's trade and investment agreements with Singapore and Vietnam are therefore critical. The article assesses core areas such as tariff liberalization and ASEAN cumulative rules of …
No Need For Asia To Be Woke - Responsible Capitalism Through An Asian Lens,
2022
Singapore Management University
No Need For Asia To Be Woke - Responsible Capitalism Through An Asian Lens, Dan W. Puchniak
Research Collection Yong Pung How School Of Law
LARRY Fink's 2018 proclamation that every company must show "how it makes a positive contribution to society" ostensibly woke American CEOs to the need for companies to fulfil a societal purpose beyond profit maximisation. The American Business Roundtable's 2019 commitment that a business should no longer be run purely for profit is cited as another woke moment for American CEOs to the new reality that corporate purpose matters. However, just as the sun rises first in Asia, there is no need for Asia's CEOs to be woke to the reality that corporate purpose matters.
The Resilience Of Diversified Clusters: Reconfiguring Commodity Networks In Rural China During The Covid-19 Pandemic,
2022
North China Electric Power University
The Resilience Of Diversified Clusters: Reconfiguring Commodity Networks In Rural China During The Covid-19 Pandemic, Zhanping Hu, Qian Forrest Zhang
Research Collection School of Social Sciences
We conceptualize typical rural communities in China as diversified economic clusters. In normal times, economic actors in these communities rarely cooperate with each other, but are integrated into separate commodity chains. These “diversified clusters”, however, show resilience and flexibility when an external shock—the COVID-19 pandemic—disrupts the spatial connections throughout the existing commodity chains. In this study, we use primary field data collected from one typical rural community in Northern China to show how economic diversity, aided by social networks and space-shrinking technologies, allowed for the vertical commodity chains to be reconfigured temporarily into localized horizontal commodity networks to cope with …
