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Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute of Service Excellence, SMU 2019 Singapore Management University

Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.


Predictors Of Returning Filipino Expatriates' Job Success, Ramon Borrero SEGISMUNDO 2019 Singapore Management University

Predictors Of Returning Filipino Expatriates' Job Success, Ramon Borrero Segismundo

Dissertations and Theses Collection (Open Access)

This dissertation research investigated the potential predictors of returning Filipino expatriates’ and their sustainable job success. This research investigates the extent of firm level differences such as a companies’ global engagement, repatriate support programs and individual differences such as the repatriates’ compensation, alignment of their personal goals with organizational values, and the level of patriotism to predict their job success upon return to the Philippines. The research employed a grounded theory approach to develop the hypotheses and was executed using a survey methodology. The results were analyzed using a variety of quantitative and statistical techniques. A total of 141 respondents …


Singapore Company Law And The Economy: Reciprocal Influence Over 50 Years, Vincent OOI, Cheng Han TAN 2019 Singapore Management University

Singapore Company Law And The Economy: Reciprocal Influence Over 50 Years, Vincent Ooi, Cheng Han Tan

Research Collection Yong Pung How School Of Law

A strong reciprocal relationship has existed between Singapore Company Law (SCL) and the economy since Independence in 1965. Swift Parliamentary responses to economic events and successful implementation of Government policies has made it possible to clearly attribute cause and effect to statutory amendments and economic events in turn, proving the reciprocal relationship between the two. The first theme of this article seeks to explain the fundamental characteristics of SCL that have resulted in such an unusually strong reciprocal relationship: (1) Autochthonous nature of SCL; (2) Responsive nature of legislation; and (3) Government control at multiple levels of implementation. The second …


The Interplay Between Real Estate Prices In Shenzhen, Dongguan And Huizhou, Zhituan SU 2019 Singapore Management University

The Interplay Between Real Estate Prices In Shenzhen, Dongguan And Huizhou, Zhituan Su

Dissertations and Theses Collection (Open Access)

In recent years, the Chinese government has proposed a national development strategy for the construction of Guangdong-Hong Kong-Macao Greater Bay Area, which has been beefing up the trend of integrated development of Shenzhen, Dongguan and Huizhou, frontiers of the reform and opening up. Among many other topics, the evolution of the real estate prices in Shenzhen, Dongguan and Huizhou has become a front-burner topic.

In this dissertation focusing on the real estate price in Shenzhen, Dongguan and Huizhou, we have conducted in-depth analysis of the interplay between the real estate price in Shenzhen, Dongguan and Huizhou from such perspectives as …


Urban Complex Value Study Based On Management Practice Of China Central Place, Chao FANG 2019 Singapore Management University

Urban Complex Value Study Based On Management Practice Of China Central Place, Chao Fang

Dissertations and Theses Collection (Open Access)

In recent years in China, with the rapid development of China’s economy, the acceleration of urbanization, the extension of city size and the rapid growth of urban population, living conditions, traffic and environment in the cities are getting worse and worse. Under this background, urban complex integrating a series of functions like “living, business, office, tourism, culture and entertainment etc” has become popular with the urban administrators and developers in many cities. According to relevant statistics, by the end of 2015, there had been more than 2000 urban complexes (including the ones which have been completed, the ones which are …


Thailand's 2019 Vote: The General's Election, Jacob RICKS 2019 Singapore Management University

Thailand's 2019 Vote: The General's Election, Jacob Ricks

Research Collection School of Social Sciences

Thailand’s March 2019 ballot was the first for the country since 2011, and for many it signaled the potential end of the military junta’s five-year rule. But was it truly a return to democracy? This essay argues that the election was far from a democratization event. Instead, it was a highly orchestrated exercise to ensure authoritarian longevity. The junta employed techniques of institutional engineering as well as managing the election’s outcomes in an effort to extend the premiership of Prayuth Chan-ocha despite increasing pressure for a return to civilian rule. The results of the election suggest that Thai society continues …


Taxing "All Other Income" In Singapore And Malaysia, Vincent OOI 2019 Singapore Management University

Taxing "All Other Income" In Singapore And Malaysia, Vincent Ooi

Research Collection Yong Pung How School Of Law

Section 10(1)(g) of the Singapore Income Tax Act is a ‘sweeping-up’ provision which catches all income not falling under sections 10(1)(a)–(f). More than 50 years after its introduction, the application of section 10(1)(g) is still unclear despite the test laid out in IB v CIT. This article notes that the current jurisprudence is limited to cases involving gains or profits from the disposal of assets. It argues that the reliance on the Australian Myer Emporium test in IB v CIT was misplaced and that the section 10(1)(g) test should not have a sole focus on intention. Rather, it proposes a …


The Theoretical Foundations Of Judicial Review In Singapore, Wei Yao, Kenny CHNG 2019 Singapore Management University

The Theoretical Foundations Of Judicial Review In Singapore, Wei Yao, Kenny Chng

Research Collection Yong Pung How School Of Law

Thetheoretical foundation of judicial review of administrative action has been thesubject of fierce debate among English scholars: the source jurisdiction ofmuch of public law in Singapore. In contrast, there is comparatively littleattention paid to the question of the particular theoretical foundations ofjudicial review in Singapore. Indeed, there is an inclination in Singapore caselaw and academia towards importing English theories of judicial review. Accordingly,this paper aims to contribute to the formulation of a proper theoreticalfoundation for judicial review in Singapore. It argues that with a proper understanding of the competing Englishtheories of judicial review, it will be apparent that they are …


Thailand’S 2019 Vote: The General’S Election, Jacob RICKS 2019 Singapore Management University

Thailand’S 2019 Vote: The General’S Election, Jacob Ricks

Research Collection School of Social Sciences

Thailand's March 2019 ballot was the first for the country since 2011, and for many it signaled the potential end of the military junta's five-year rule. But was it truly a return to democracy? This essay argues that the election was far from a democratization event. Instead, it was a highly orchestrated exercise to ensure authoritarian longevity. The junta employed techniques of institutional engineering as well as managing the election's outcomes in an effort to extend the premiership of Prayuth Chan-ocha despite increasing pressure for a return to civilian rule. The results of the election suggest that Thai society continues …


Indigenous Perceptions Of Climate Anomalies In Malaysian Borneo, Terry VAN GEVELT, H. ABOK, M. M. BENNETT, S. D. FAM, F. GEORGE, N. KULATHURAMAIYER, C. T. LOW, T. ZAMANE 2019 Singapore Management University

Indigenous Perceptions Of Climate Anomalies In Malaysian Borneo, Terry Van Gevelt, H. Abok, M. M. Bennett, S. D. Fam, F. George, N. Kulathuramaiyer, C. T. Low, T. Zamane

Research Collection College of Integrative Studies

Local perceptions of climate anomalies influence adaptation behaviour. Specifically, perceptions that are more accurate and homogenous at the community-level are more likely to facilitate the collective action required to adapt to the local effects of climate anomalies experienced by many indigenous communities. We combine primary data on perceptions of climate anomalies from 200 individuals in six Penan villages in Sarawak, Malaysia with instrumental climate data. We find that perceptions of climate anomalies vary substantially in terms of occurrence and magnitude, and do not generally correlate with instrumental climate data. We operationalise the Penan forest sign language (Oroo’) as a measure …


Counselling Referral For University Students: A Phenomenological Study From The Teachers’ Perspective, Poh Yaip Steven NG, Yee Lin Ada CHUNG 2019 Singapore Management University

Counselling Referral For University Students: A Phenomenological Study From The Teachers’ Perspective, Poh Yaip Steven Ng, Yee Lin Ada Chung

Research Collection School of Social Sciences

This small-scale pilot study analysed the input of two university teachers regarding their approaches, attitudes and understanding regarding counselling referrals for students in a university setting in Singapore. Data were collected through semi-structured interviews. Using interpretative phenomenological analysis, four main categories of themes were defined from the findings: referral procedures, challenges/difficulties, support and awareness. The academic teaching staff has an important role in the holistic development of students by helping them obtain counselling referrals. The key issues raised are outlined for consideration by policymakers, academic teaching staff and practitioners both within and outside of Singapore. The findings are discussed, including …


An Examination Of Corporate Performance And Altman Z-Scores Of Indian Manufacturing Firms, See Liang FOO, Shaakalya PATHAK 2019 Singapore Management University

An Examination Of Corporate Performance And Altman Z-Scores Of Indian Manufacturing Firms, See Liang Foo, Shaakalya Pathak

Research Collection School Of Accountancy

India is a key leading economy in the Asia Pacific region. This study examines the relationship between the financial health, as measured by the Altman Z-Score, and corporate performance, as measured by the Return on Equity (ROE), of listed manufacturing companies in this market. A linear regression has been conducted between these variables to determine the magnitude and direction of their relationships. The trends of Z-Scores over a five-year period have also been analysed. The analysis covers the period from 2013 to 2017 (inclusive) and yields a statistically positive correlation between ROE and the Z-Score for the market. India registered …


Studying The Relationship Between Japanese Firms' Corporate Health And Results, See Liang FOO, Shaakalya PATHAK 2019 Singapore Management University

Studying The Relationship Between Japanese Firms' Corporate Health And Results, See Liang Foo, Shaakalya Pathak

Research Collection School Of Accountancy

Japan is a key leading economy in the Asia Pacific region. This study examines the relationship between the financial health, as measured by the Altman Z-Score, and corporate performance, as measured by the Return on Equity (ROE), of listed manufacturing companies in this market (the Tokyo Stock Exchange). A linear regression has been conducted between these variables to determine the magnitude and direction of their relationships. The trends of Z-Scores over a five-year period have also been analysed. The analysis covers the period from 2013 to 2017 (inclusive) and yields a statistically positive correlation between ROE and the Z-Score for …


Introduction: Understanding The Transformational Power Of China's Belt And Road Initiative, Yue Wah CHAY, Thomas MENKHOFF 2019 Singapore Management University

Introduction: Understanding The Transformational Power Of China's Belt And Road Initiative, Yue Wah Chay, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

This book features several introductory readings about the “Belt and Road Initiative” (BRI), a strategic development initiative launched by the Chinese Government under the leadership of President Xi Jinping in 2013 to jointly build an economic belt along the Silk Road. Some of the key objectives of BRI, previously known as One Belt, One Road (OBOR) or Silk Road Economic Belt, include promoting infrastructure development, trade and investments in Asia, Europe and Africa. BRI is a gigantic development initiative whose key components include the creation of several interconnected economic land corridors (=belts): China–Mongolia–Russia; China–Central Asia– West Asia, China–Pakistan, the China–Indochina …


Oral History Interview With Timothy Clark, Timothy CLARK 2019 Singapore Management University

Oral History Interview With Timothy Clark, Timothy Clark

Oral History Collection

The interview covered:

  • Starting at SMU
  • Concepts and Value
  • Challenges and Future
  • Teaching and Curriculum
  • Campus - Prinsep Street going forward
  • Faculty
  • Advice for Students


South Korea: Building Ties In Southeast Asia, Singapore Management University 2019 Singapore Management University

South Korea: Building Ties In Southeast Asia, Singapore Management University

Perspectives@SMU

Seoul looks south to build a more resilient economy amidst rising trade tensions. Singapore plays a key part


How To Address The Ai Governance Discussion? What Can We Learn From Singapore’S Ai Strategy?, Nydia REMOLINA LEON, Josephine SEAH 2019 Singapore Management University

How To Address The Ai Governance Discussion? What Can We Learn From Singapore’S Ai Strategy?, Nydia Remolina Leon, Josephine Seah

Centre for AI & Data Governance (2019-2025)

The following research piece explores how Singapore is addressing the AI Governance discussion. First, the document broadly provides some background to the Singapore’s AI strategy; second, it explains exactly what the Model AI Governance Framework is and how Singapore is addressing the AI Governance discussion; third, it compares Singapore’s approach with other jurisdictions’ and how important it is to contribute to the international debate on AI governance; and fourth, the document mentions some challenges ahead and observations on what is missing from current conversations about AI.


Drug Trafficking, State Capacity, And The Post-Soviet Condition In The Kyrgyz Republic, Christopher George Cowan 2019 University of Arkansas, Fayetteville

Drug Trafficking, State Capacity, And The Post-Soviet Condition In The Kyrgyz Republic, Christopher George Cowan

Graduate Theses and Dissertations

Following the collapse of the Soviet Union, the newly independent states of Central Asia faced numerous challenges. These included cultivating new national identities and state capacity, managing new borders, and addressing issues of conflict and political violence. Converging with these challenges – a booming trade in opium and heroin originating in neighboring Afghanistan. Central Asia quickly became a key route for opiates originating in Afghanistan and transiting to Russia and Europe. The Kyrgyz Republic lies at the southeastern corner of this region, along one of the world’s busiest drug trafficking routes.

This thesis examines state and societal responses to narcotics …


Archive And Repertoire Of The Esala Perahera Performance In Sri Lanka, Hashintha Jayasinghe 2019 University of Arkansas, Fayetteville

Archive And Repertoire Of The Esala Perahera Performance In Sri Lanka, Hashintha Jayasinghe

Graduate Theses and Dissertations

This project examines the archive and the repertoire of the Esala Perahera in Sri Lanka and charts the ideological and cultural implications of the performance. The archival analysis begins with the interrogation of the historical chronicles and the recorded history of the performance in the Sinhala and English texts. Thereafter, travel literature and the dissemination of cultural knowledge on the Perahera are discussed. The study of the repertoire and the photographic archive explores key performances in the Esala Perahera in 2016 and 2017. Postcolonial theory, theories on cultural anthropology, and performance theory are used to analyze the archive and the …


Commentary: How Effectively Can Singapore Adapt To Sea Level Rise?, Winston T. L. CHOW 2019 Singapore Management University

Commentary: How Effectively Can Singapore Adapt To Sea Level Rise?, Winston T. L. Chow

Research Collection School of Social Sciences

Even as Singapore strives to adapt to rising sea levels, let’s not win that battle yet end up losing the larger war against climate change, says the Singapore Management University’s Winston Chow.


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