Customer Satisfaction Index Of Singapore 2020: Q1 Results,
2020
Singapore Management University
Customer Satisfaction Index Of Singapore 2020: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2020 marks the 14th year of measurement for the CSISG national study.
Before “Fire And Fury”: The Role Of Anger And Fear In U.S.–North Korea Relations, 1968–1994,
2020
Dakota State University
Before “Fire And Fury”: The Role Of Anger And Fear In U.S.–North Korea Relations, 1968–1994, Benjamin Young
Research & Publications
Since the beginning of the Korean War, the North Korean and U.S. governments have been involved in emotional warfare. From North Korea’s stated “eternal hatred” of the U.S. imperialists to Washington’s demonization of Pyongyang as an insidious Soviet pawn, emotions have been at the heart of this hostile bilateral relationship. Using three case studies (the 1968 Pueblo incident, the 1976 axe murder incident, and the 1994 nuclear crisis), I examine the ways in which the two sides have elicited emotional responses from their populations for their respective political goals. By portraying the U.S. as the source of all evilness in …
Cultural Diplomacy With North Korean Characteristics: Pyongyang’S Exportation Of The Mass Games To The Third World, 1972–1996,
2020
Dakota State University
Cultural Diplomacy With North Korean Characteristics: Pyongyang’S Exportation Of The Mass Games To The Third World, 1972–1996, Benjamin Young
Research & Publications
During the 1970s and 1980s, the communist government in Pyongyang sent Mass Games instructors to the Third World in order to improve the image of North Korea abroad and promote its version of socialist modernity. The Mass Games, a huge choreographic gymnastics event of 100,000 performers, artistically exhibited the North Korean idea of "ilsim-dangyeol (single-minded unity).” In the era of decolonization, postcolonial leaders in the emerging Third World turned to East Asia for developmental inspirations and some leaders, notably Idi Amin of Uganda, admired the North Korean model of collectivism and discipline. The Mass Games, epitomized the communalistic values of …
Consumption, Investment, Integration And Digitalisation Lead Growth In Asia,
2020
Singapore Management University
Consumption, Investment, Integration And Digitalisation Lead Growth In Asia, Piyush Gupta, Havovi Heerjee Joshi
Asian Management Insights
An interview with Piyush Gupta, Chief Executive Officer and Director of DBS Group, about the Asia growth story and the future of banking.
The Indian Railways: On Track For Transformation,
2020
Singapore Management University
The Indian Railways: On Track For Transformation, Philip Charles Zerrillo
Asian Management Insights
Manoeuvring infrastructure and digitisation challenges on a massive track network that runs nearly 70,000 route kilometres.
Starbucks In China: An Undisputed Leader?,
2020
Singapore Management University
Starbucks In China: An Undisputed Leader?, Nirmalya Kumar, Sheetal Bhardwaj, Stephen Eryung Chu
Asian Management Insights
How Starbucks faces the emergence of ‘new retail’, or the seamless integration of offline and online retail.
The Science Of Stifling Heat: Recognising Urban Climate Change In The Straits Settlements,
2020
Singapore Management University
The Science Of Stifling Heat: Recognising Urban Climate Change In The Straits Settlements, Fiona Williamson
Research Collection School of Social Sciences
Heat is a ubiquitous part of tropical living. During the nineteenth century consumers and writers of travel literature, explorers and colonists became increasingly familiar with the endless, languid summers of tropical climates where continued, unrelenting heat and humidity created a daunting climate for the European.
Corporate Governance: Of Misses, Awareness And Improvements,
2020
Singapore Management University
Corporate Governance: Of Misses, Awareness And Improvements, Havovi Heerjee Joshi
Asian Management Insights
Have a more robust and effective corporate governance framework that includes a focus on environmental sustainability and social impact.
China's Anti‐Corruption Campaign And Financial Reporting Quality,
2020
University of Toronto
China's Anti‐Corruption Campaign And Financial Reporting Quality, Ole-Kristian Hope, Heng Yue, Qinlin Zhong
Research Collection School Of Accountancy
We examine the impact of China’s anti-corruption campaign on firm-level financial reporting quality (FRQ). As an important component of the anti-corruption campaign, in October 2013, “Rule 18” was issued to prohibit party and government officials from serving as directors for publicly listed firms. The regulation led to a large number of official directors resigning from their roles as directors involuntarily. As such, Rule 18 has effectively weakened, if not fullydiscontinued, the political connections of the firms that previously hired officials as directors. Our empirical analyses employ a difference-in-differences research design with firm fixed effects and PSM to examine the pre- …
Original Gangsters: Genre, Crime, And The Violences Of Settler Democracy,
2020
CUNY Graduate Center
Original Gangsters: Genre, Crime, And The Violences Of Settler Democracy, Sean M. Kennedy
Dissertations, Theses, and Capstone Projects
Building upon examinations of genericity, subalternity, and carcerality by Black, Indigenous, and women-of-color feminist scholars, my dissertation offers an account of how truth claims are produced and sustained to limit social change in representatively governed societies. Taking the gangster genre as my lens, I first resituate the form, assumed to depict white-ethnic conflict in the U.S. and Europe, as a type of resistance to race-based political economic policies imposed by imperial regimes. After linking the subaltern classes of pre-20th-century southern Europe, southern Africa, South Asia, and the U.S. South—all subjected to criminalization as a mode of colonial and capitalist control—I …
Washing The River In Relation To Interpellation, Theatricality And Spectatorship,
2020
California State University, San Bernardino
Washing The River In Relation To Interpellation, Theatricality And Spectatorship, Patricia Miller
Electronic Theses, Projects, and Dissertations
Patricia Miller's Master of Fine Arts Thesis Paper
Land Policy And Welfare In China,
2020
Singapore Management University
Land Policy And Welfare In China, Xin Zou
Dissertations and Theses Collection (Open Access)
This dissertation quantitatively studies the impact of land policy on welfare in China. There are two specific nationwide land policies of importance on which I focus: 1) The red-line policy that imposes a minimum 1.2 million square kilometers for agricultural use only 2) The zoning policy for urban land that strictly regulates the amount of industrial and residential land usages respectively; In the first chapter, I give an introduction about the land policy and institutional background in China and the related literature to my dissertation. Second chapter builds a two-sector(two-region) model to examine how the red-line policy interacts with land …
Singapore's Climate Action: It Is Time To Be More Ambitious,
2020
Singapore Management University
Singapore's Climate Action: It Is Time To Be More Ambitious, Winston T. L. Chow
Research Collection School of Social Sciences
Some nations have declared net-zero carbon emission targets by 2050. Businesses and the people here know Singapore can punch above its weight. The government should lend its support.
Departing From Java: Javanese Labour, Migration And Diaspora,
2020
Singapore Management University
Departing From Java: Javanese Labour, Migration And Diaspora, Andy Scott Chang
Research Collection School of Social Sciences
Under globalization, guest worker programs are increasingly touted as a “win-win” solution for regularizing cross-border mobility. While such temporary migration schemes enable destination states to procure a flexible labour pool, they are said to benefit origin states through skill and remittance transfers. The Indonesian state, nonetheless, is often perceived as bereft of the capacity to harness labour export for development. Departing from Java complicates this narrative of administrative failure by analyzing diaspora through the prisms of empire, state-building, and feminism. Placing migration in contexts that are local and global, imperial and postcolonial, and authoritarian and democratic, the edited volume examines …
Place-Making/Management: The Policy And Practice Of Arts-Centred Spatial Interventions In Singapore,
2020
Singapore Management University
Place-Making/Management: The Policy And Practice Of Arts-Centred Spatial Interventions In Singapore, Su Fern Hoe
Research Collection School of Social Sciences
Singapore has won numerous accolades and garnered global attention for its physical infrastructure and iconic architecture. Despite these achievements, its government has recognized that certain parts of the city still lack a certain human vitality and buzz. Additionally, like other post-industrial cities, the production of a positive urban experience has been identified as that critical competitive advantage that would differentiate Singapore from other cities. Consequently, the Singapore government adopted a strategy called ‘place management’ in 2008 to inject ‘heart and soul’ into the city, and deliver a liveable, globally competitive and amenity-rich urban environment for its increasingly educated and upper …
Minding Other People's Business: Community Attachment And Anticipated Negative Emotion In An Extended Norm Activation Model,
2020
Singapore Management University
Minding Other People's Business: Community Attachment And Anticipated Negative Emotion In An Extended Norm Activation Model, Sonny Rosenthal, Kang Leng Ho
Research Collection College of Integrative Studies
This study extended the norm activation model in the context of litter reduction to explain self-managing (e.g., avoiding littering) and other-managing (e.g., picking up litter) behaviors. Although those kinds of behaviors are conceptually distinct, prior research has not explained differences in their prediction. This study addresses that gap by considering the roles of community attachment and anticipated negative emotion in other-managing behavior. The addition of those predictors creates a second explanatory pathway in the norm activation model. Results showed awareness of consequences, ascription of responsibility, and community attachment predicted personal norm (R2 = 0.54), which predicted self-managing behavior (R2 = …
The Anti-Avoidance Response To Professionals Incorporating Companies In Singapore,
2020
Singapore Management University
The Anti-Avoidance Response To Professionals Incorporating Companies In Singapore, Vincent Ooi
Research Collection Yong Pung How School Of Law
The issue of whether the incorporating of companies by professionals in Singapore constitutes tax avoidance has attracted considerable attention. The recent case of GCL v. CIT provides some guidance in this area. It reaffirms the general two-part test in CIT v. AQQ, requiring one to first apply the objective predication principle before moving on to consider the subjective bona fides commercial reason exception. It establishes that the mere fact that a professional incorporated a company through which to practise would not be sufficient to constitute tax avoidance, since such an arrangement is common and widely used, with established commercial benefits. …
Porous Religious Economies And The Problem Of Regulating Religious Marketplaces,
2020
Singapore Management University
Porous Religious Economies And The Problem Of Regulating Religious Marketplaces, Orlando Woods
Research Collection School of Social Sciences
This paper reframes the theory of religious economy by developing an understandingof the effects of transnational religious influence on religious marketplaces. It highlightsthe need to rethink the role of regulation in shaping the ways in which religiousmarketplaces operate. By reinterpreting regulation as the ability of the state to controlthe extent to which religious groups are able to access resources, it argues thattransnational religious networks can enable access to extraneous resources, which, inturn, can enable religious groups to subvert the regulatory prescriptions of the state.Transnational religious influences therefore highlight the porosity of religiouseconomies, and the problem of regulating religious marketplaces. Qualitative …
Competing For Academic Labor: Research And Recruitment Outside The Academic Center,
2020
Singapore Management University
Competing For Academic Labor: Research And Recruitment Outside The Academic Center, Yasmin Y. Ortiga, Meng-Hsuan Chou, Jue Wang
Research Collection School of Social Sciences
Increasing competition among research universities has spurred a race to recruit academic labor to staff research teams, graduate programs, and laboratories. Yet, often ignored is how such efforts entail negotiating a pervasive hierarchy of universities, where elite institutions in the West continue to attract the best students and researchers across the world. Based on qualitative interviews with 59 Singapore-based faculty, this paper demonstrates how migrant academics in competitive universities outside the West take on the burden of seeking other ways of attracting academic labor into their institutions, often resorting to ethnic and transnational ties to circumvent limits imposed by a …
Do Oil Price Returns Impact Exchange Rates Fluctuations: Evidence From The Top Four Oil Importing Countries In Asia – China, India, Japan And South Korea,
2020
Sacred Heart University
Do Oil Price Returns Impact Exchange Rates Fluctuations: Evidence From The Top Four Oil Importing Countries In Asia – China, India, Japan And South Korea, Alexander Nti
Doctoral Dissertations (DBA)
Using daily data obtained from Federal Reserve Bank of St. Louis database, we convert oil price and exchange rates to first difference logarithm to examine the link between oil price and exchange rates. We apply Johansen Cointegration models to examine relationship between the series, and our results indicate the variables are not cointegrated. Augmented Dicky Fuller test indicates that the series are nonstationary at level, but stationary at first difference. Impulse response analysis based on unrestricted vector autoregressive (VAR) yields varying results for the relationship between oil price and exchange rates across the currencies of the four countries considered. Thus, …
