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Articles 31 - 60 of 1933

Full-Text Articles in Public Policy

The Cyber Deterrence Dilemma: Parallels Between Cyber And Intelligence Special Operations, Jorge R. Kravetz Msc Mar 2026

The Cyber Deterrence Dilemma: Parallels Between Cyber And Intelligence Special Operations, Jorge R. Kravetz Msc

Joint Force Quarterly

The dilemma of cyber deterrence, alongside its potential failures, has gained increasing academic attention, though its parallels with traditional special operations remain less examined. Cyber and special operations—often covert activities involving espionage, sabotage, and subversion, generally linked to strategic or military intelligence—typically evade standard deterrence mechanisms. Drawing on a theoretical framework of deterrence, academic literature, historical cases, and qualitative analyses, this article argues that deterrence tends to fail when deterrers manage to destabilize an adversary without causing significant strategic impacts on the target’s power, economic, or social dynamics, as well as on international relations. Retaliation, shaped by implicit agreements or …


Political Objectives, Nuclear Forces, And The Enduring Value Of U.S. Intercontinental-Range Ballistic Missiles, Michaela Dodge Mar 2026

Political Objectives, Nuclear Forces, And The Enduring Value Of U.S. Intercontinental-Range Ballistic Missiles, Michaela Dodge

Joint Force Quarterly

"Political Objectives, Nuclear Forces, and the Enduring Value of U.S. Intercontinental-Range Ballistic Missiles" by Michaela Dodge examines two critical components of contemporary U.S. and Ukrainian security strategy: the enduring value of U.S. intercontinental ballistic missiles (ICBMs) and the structure and operational evolution of Ukrainian special forces. ICBMs remain the most responsive leg of the U.S. nuclear triad, providing deterrence against nuclear and conventional threats, assuring allies, and supporting strategic flexibility in an era of rising nuclear competition from Russia, China, North Korea, and Iran. Despite aging systems and modernization challenges, ICBMs continue to underpin U.S. national security. At the same …


A Primer On Ukrainian Special Forces: Beyond Joint, Kevin D. Stringer, Taisiia Vivdych Mar 2026

A Primer On Ukrainian Special Forces: Beyond Joint, Kevin D. Stringer, Taisiia Vivdych

Joint Force Quarterly

"A Primer on Ukrainian Special Forces: Beyond Joint" by Kevin D. Stringer and Taisiia Vivdych examines the evolution, structure, and operations of Ukrainian special operations forces (SOF), highlighting key distinctions from U.S. and NATO models. Tracing their lineage from Soviet spetsnaz to contemporary formations, it analyzes the Ukrainian Special Operations Forces Command (USOFCOM), State Security Service’s Special Operations Center Alfa (SOCA), Rapid Response Corps (KORD), the 10th Separate Operational Response Unit (DOZOR), Foreign Intelligence Service (SZR) units, and the volunteer Kraken Regiment under the Ukrainian Main Intelligence Directorate (GUR). Ukrainian SOF are dispersed across military, intelligence, and law enforcement agencies, …


Breadth Or Depth: The Ongoing Battle In Professional Military Education, Ryan Wadle, Heather Venable Mar 2026

Breadth Or Depth: The Ongoing Battle In Professional Military Education, Ryan Wadle, Heather Venable

Joint Force Quarterly

This article examines the ongoing and oftentimes heated debates on the curricula in Professional Military Education institutions and the guidance provided by the Joint Chiefs of Staff. By studying the "breadth" of conflict and the national security environment, PME graduates can best apply their knowledge and skills at the intersection of military strategy and political objectives where they can be the most effective.


Ukraine, The U.S. Defense Industrial Base, And The Elusive Crisis-Era Munitions Production Surge, Bryce Loidolt Mar 2026

Ukraine, The U.S. Defense Industrial Base, And The Elusive Crisis-Era Munitions Production Surge, Bryce Loidolt

Joint Force Quarterly

“Ukraine, the U.S. Defense Industrial Base, and the Elusive Crisis-Era Munitions Production Surge” by Bryce Loidolt examines why U.S. efforts to rapidly increase munitions production during Russia’s war in Ukraine produced uneven results. While crisis-era authorities, funding, and contracting flexibility allowed the Department of War to move quickly after 2022, this article argues that post-crisis actions alone did not determine surge success. Instead, variation in production increases across key munitions - Stinger, Javelin, GMLRS, and PAC-3 MSE, was largely driven by pre-crisis procurement decisions and associated investments in capacity, supply chains, and obsolescence management. Drawing on historical analysis and case …


Cognitive Warfare And Organizational Design: Leveraging Ai To Reshape Military Decision-Making, Michael Silver, Kellen Sick, Matthew Snyder, Justin Farnell, Justin E. Farnell Mar 2026

Cognitive Warfare And Organizational Design: Leveraging Ai To Reshape Military Decision-Making, Michael Silver, Kellen Sick, Matthew Snyder, Justin Farnell, Justin E. Farnell

Joint Force Quarterly

The rapid advancement of artificial intelligence (AI) and machine learning (ML) is transforming modern warfare, particularly in decision-making. To maintain its strategic edge, the U.S. Department of Defense (DoD) must accelerate AI/ML adoption within its decision-making. This paper examines the organizational design factors that influence AI/ML integration in the Joint Force, applying a modified Star Model framework that includes People, Structure, Processes, Incentives, and Leadership & Management.

Effective AI/ML adoption is not just a technological challenge, but a behavioral and organizational one. Possessing AI tools alone is insufficient; realizing their full potential requires adapting how …


Fabrication At The Tactical Edge, Aubry J. Eaton, Dustin T. Thomas Mar 2026

Fabrication At The Tactical Edge, Aubry J. Eaton, Dustin T. Thomas

Joint Force Quarterly

This research reviews empirical evidence of rapid battlefield fabrication efforts and proposes potential new uses of this technology. It recommends that the joint force must undergo a paradigm shift to view battlefield manufacturing as an inherent component of force projection with potentially decisive impact across the spectrum of conflict. It proposes a doctrinal concept for Fabrication At The Tactical Edge (FATE), defining the technologies that enable this concept. FATE offsets adversary capabilities by imposing asymmetric costs while making U.S. forces difficult to predict. Unlike prior studies on military innovation, this research focuses on manufacturing itself as a weapon system. If …


Influence By Design: A Network Strategy For Integrated Deterrence, Robert S. Hinck Mar 2026

Influence By Design: A Network Strategy For Integrated Deterrence, Robert S. Hinck

Joint Force Quarterly

Confronting the complexity of the future security environment requires new concepts to coordinate efforts for maximum effect. The 2022 National Defense Strategy appropriately identifies integrated deterrence as the centerpiece of these efforts but criticisms regarding its strategic application remain. While integrated deterrence is associated with one set of national security strategies, its points of emphasis will endure. This essay addresses current limitations of the concept by offering a tangible and theoretically grounded approach connecting the ends, ways, and means by which the Joint Force and interagency, in combination with US allies and partners, can enact integrated deterrence across the spectrum …


Executive Summary, William T. Eliason Mar 2026

Executive Summary, William T. Eliason

Joint Force Quarterly

In the Executive Summary of Joint Force Quarterly (JFQ) 119, Editor in Chief Dr. William T. Eliason reflects on the journal’s 32-year evolution and shares transitions in its production. With the next arrival of JFQ 120, the National Defense University Press will reduce print circulation in favor of digital distribution due to fiscal and media landscape changes, marking JFQ 119 as the last broadly printed edition. The issue also recognizes the retirement of longtime Executive Editor Dr. Jeffrey D. Smotherman, whose 25-year tenure shaped the journal’s excellence. Eliason previews timely research on deterrence, AI-enabled decisionmaking, defense industrial readiness, …


Joint Force Quarterly, Issue 119, 4th Quarter 2025, National Defense University Press Mar 2026

Joint Force Quarterly, Issue 119, 4th Quarter 2025, National Defense University Press

Joint Force Quarterly

Joint Force Quarterly (JFQ) 119 examines the evolving challenges and innovations shaping the U.S. joint force and professional military education. Key themes include tactical-level manufacturing (“Fabrication at the Tactical Edge”), the ongoing debate over curriculum focus in professional military education (“Breadth or Depth in PME”), and the transformative role of artificial intelligence in decisionmaking for military operations. Together, these articles and others highlight the dynamic intersection of technology, strategy, and education in modern defense. This issue highlights how digital transformation, industrial capability, and intellectual agility are vital to maintaining strategic advantage across domains of competition and conflict.


What Is Happening In The World Today And Why: Humanity’S Evolving Consciousness And The Role Of Archetypal Energies As Guides During An Unfolding Weeding Out And Alignment Process, Carroy U. Ferguson Feb 2026

What Is Happening In The World Today And Why: Humanity’S Evolving Consciousness And The Role Of Archetypal Energies As Guides During An Unfolding Weeding Out And Alignment Process, Carroy U. Ferguson

Psychology Faculty Publication Series

What is happening in the world today and why? Humanity is evolving its consciousness at individual and collective levels. Given these seemingly tumultuous times, as of this writing (January 2026), to make such a statement may sound like a strange thing to say. However, I suggest that if you are alive today and if you are reading these words, these are the very times for which you were born--to assist Humanity as it evolves its consciousness with your unique gifts, whatever they may be. That is, this period of our individual and collective human being-ness may be characterized as an …


Massachusetts Community Mediation Center (Cmc) Grant Program: Fiscal Year 2025 Evaluation Report, Madhawa Palihapitiya, Karina Zeferino Jan 2026

Massachusetts Community Mediation Center (Cmc) Grant Program: Fiscal Year 2025 Evaluation Report, Madhawa Palihapitiya, Karina Zeferino

Massachusetts Office of Public Collaboration Publications

The CMC Grant Program remains a vital statewide investment in equitable access to justice and community well-being in Massachusetts. In FY2025, the Commonwealth allocated $3,100,202 to the Program, with $2,376,002 awarded directly to 12 community mediation Centers for operational support, technical assistance, and participation in statewide initiatives. These funds continued to serve as the financial foundation of the community mediation system, accounting for half of Centers’ collective revenue and enabling them to leverage an additional $2,435,797 from private, municipal, state, and federal partners—demonstrating strong public return on state appropriations. Despite a funding reduction in FY2025, the Program generated …


The Efficacy Of International Conflict Feminism In Postconflict Peacebuilding: Learning From The Lived Experiences Of Liberian Women Through A Decolonial Lens, Kristen N. Mcnutt Jan 2026

The Efficacy Of International Conflict Feminism In Postconflict Peacebuilding: Learning From The Lived Experiences Of Liberian Women Through A Decolonial Lens, Kristen N. Mcnutt

Antioch University Dissertations & Theses

Focusing on Liberia, this study investigates the efficacy of governance feminism (GF) and international conflict feminism (ICF) in postconflict liberal peacebuilding, specifically analyzing United Nations Security Council Resolution 1325 and the Women, Peace, and Security (WPS) agenda to reveal critical gaps between policy narratives and the lived realities of Liberian women. Grounded in decolonial feminism and the coloniality of gender and peace frameworks, the research integrates ideographic narrative analysis of UN Women and Liberian government policy reports, a day-in-the-life study with 13 Liberian women, and surveys and interviews with multilevel actors across international organizations, government, and grassroots organizations, guided by …


Security Governance In Post-Colonial Africa And Implications On Democratic Institutions, Chick Edmond Jan 2026

Security Governance In Post-Colonial Africa And Implications On Democratic Institutions, Chick Edmond

Political Science & Geography Faculty Publications

This paper will evaluate how security governance contributes to both the development of democracy and the establishment of stable institutions within newly independent post-colonial states in Africa. Security governance is examined here as it relates to the long-term influence of colonial legacy, military presence, and the politicization of the security services. The authors have based their analysis of this issue on qualitative data gathered from Nigeria, Ghana, South Africa, Democratic Republic of Congo, and Kenya. The findings of the research suggest that unless security sectors are subject to civilian oversight and adhere to democratic principles, they tend to serve the …


How Armenia And Azerbaijan Are Lobbying For Influence In D.C., Gibran C. Boyce, Dawn Kikel Dec 2025

How Armenia And Azerbaijan Are Lobbying For Influence In D.C., Gibran C. Boyce, Dawn Kikel

Capstones

In the wake of President Trump taking office, foreign government agencies and U.S.-based non-profits serving Armenian and Azerbaijani interests have been hiring lobbyists in Washington, D.C. as part of their concerted efforts to curry favor, gain influence, and seek policy changes that would benefit the rival post-Soviet nations.


Investigating The Relationship Between Noun Classes And Plant Folk Taxonomy In Chasu Language Of Kilimanjaro Region In Tanzania, Peter Rabson Mziray Nov 2025

Investigating The Relationship Between Noun Classes And Plant Folk Taxonomy In Chasu Language Of Kilimanjaro Region In Tanzania, Peter Rabson Mziray

Journal of Humanities and Social Sciences

The current study investigates the relationship between noun classes and plant folk taxonomy in Chasu (G 22). The study focuses on two objectives: the first objective is to describe the plant folk taxonomy in Chasu and the second objective is to determine the relationship between noun classes and plant folk taxonomy in Chasu. Data were collected from rural villages in Same and Mwanga districts by using free listing, field interviews (jungle-walk-and-identify), and written texts containing Chasu plant names. The findings reveal that Chasu folk taxonomy reflects different ethnobotanical categories; including a unique beginner which is mmea/mimea ‘plant(s)’, and three life …


Grievance Redress Mechanisms For Commons: Evaluating The Design And Effectiveness Of Public Land Protection Cells In Rajasthan, India, Pooja Chandran Oct 2025

Grievance Redress Mechanisms For Commons: Evaluating The Design And Effectiveness Of Public Land Protection Cells In Rajasthan, India, Pooja Chandran

Journal of Law and Public Policy

Encroachment on common land represents a significant governance challenge in India. Weak institutions, irregular enforcement, and power imbalances often leave marginalised communities more vulnerable to eviction than others. This article examines the design and effectiveness of Public Land Protection Cells (PLPCs)—a judicially mandated grievance redressal mechanism in Rajasthan—in addressing common land encroachment disputes. Drawing on an analysis of cases before the Rajasthan High Court, field observations, and stakeholder interviews, it evaluates how PLPCs address enforcement gaps and promote accountability. Using the United Nations Guiding Principles 31 as a foundation, the article develops a contextualised framework to assess PLPCs to highlight …


Police Killings In The Mountain West, 2013-2023, Isabelle G. Graham, Olivia K. Cheche, Caitlin J. Saladino, William E. Brown Jr. Sep 2025

Police Killings In The Mountain West, 2013-2023, Isabelle G. Graham, Olivia K. Cheche, Caitlin J. Saladino, William E. Brown Jr.

Criminal Justice

This fact sheet presents data on police killings between 2013 and 2023 for the five Mountain West states of Arizona, Colorado, Nevada, New Mexico, and Utah. The Brookings Institution report, “The state of police reform: measuring progress in each state,” tracks the total number of killings by police and the number of killings by police per one million residents in all 50 U.S. states and the District of Columbia. This fact sheet reports data on the total number of people killed by police and the rate of police killings per capita for each Mountain West state.


Intelligence Reform At 20: How Joint Military Intelligence Lost Its Groove And How To Get It Back, Laura J. Coco-Hampton, Karalee G. Picard Jul 2025

Intelligence Reform At 20: How Joint Military Intelligence Lost Its Groove And How To Get It Back, Laura J. Coco-Hampton, Karalee G. Picard

Joint Force Quarterly

On the 20-year anniversary of the Intelligence Reform and Terrorist Prevention Act (IRTPA), two DIA officers examine the impact of analytic tradecraft reforms and the over-emphasis on intelligence analyst skills over intelligence product outputs, particularly to the Joint Force. As a result, a large number of intelligence analysts no longer speak the same language as the Joint Force, instead adhering exclusively to analytic tradecraft and processes developed independent from joint doctrine warfighter support requirements. This paper aims to identify and outline structural reasons behind key gaps in intelligence analytic support to the Joint Force and also to recommend changes to …


The Insurgent’S Dilemma: A Struggle To Prevail, David E. Spencer Jul 2025

The Insurgent’S Dilemma: A Struggle To Prevail, David E. Spencer

Joint Force Quarterly

David E. Spencer’s review of The Insurgent’s Dilemma highlights David Ucko’s nuanced analysis of the strategic challenges insurgent movements face in balancing military efficacy with political legitimacy. Drawing on his expertise in Latin American insurgency, particularly the FARC, Spencer uses Ucko’s framework to explain why some insurgent groups, like the FARC, failed to adapt to post-Cold War conditions, while others, like the Zapatistas, successfully evolved ideologically, locally, and institutionally. Ucko argues that modern insurgencies must navigate complex trade-offs between violence and popular support, especially as traditional strategies become obsolete. The book offers critical insights into how both insurgents and counterinsurgents …


Space Warfare: Strategy, Principles And Policy, 2nd Ed., Todd W. Pennington, Emmy Kanarowski Jul 2025

Space Warfare: Strategy, Principles And Policy, 2nd Ed., Todd W. Pennington, Emmy Kanarowski

Joint Force Quarterly

The second edition of Space Warfare by John J. Klein offers a timely and comprehensive update to a foundational text in spacepower strategy. Reviewed by Pennington and Kanarowski, this expanded volume deepens Klein’s signature analogies between maritime and space domains while addressing the significant geopolitical, doctrinal, and legal changes that have reshaped military space operations since the book’s original release in 2006. Notable additions include new chapters on space-based offensive and defensive platforms, “Guardian Angels” and “Celestial Demons,” and a thought-provoking call for a future Space National Guard. While some proposals are forward-looking, Klein’s work remains grounded in strategic theory, …


Human, Machine, War: How The Mind-Tech Nexus Will Win Future Wars, Frank Hoffman Jul 2025

Human, Machine, War: How The Mind-Tech Nexus Will Win Future Wars, Frank Hoffman

Joint Force Quarterly

In his review of Human, Machine, War, Frank Hoffman explores a timely and thought-provoking anthology that examines how the fusion of human cognition and advanced technologies will define success in future warfare. Edited by Nicholas Wright, Michael Miklaucic, and Todd Veazie, the book argues that winning tomorrow’s conflicts hinges not just on technological superiority, but on mastering the interplay between human factors and emerging capabilities like AI, neuroscience, and cognitive enhancement. Featuring insights from leading defense thinkers, including retired Lieutenant General Jack Shanahan and defense neuroscientist James Giordano, the volume delves into the ethical, operational, and strategic dimensions of …


The Long Pivot: The Development Of The Joint Warfighting Concept, Wilson C. Blythe Jr. Jul 2025

The Long Pivot: The Development Of The Joint Warfighting Concept, Wilson C. Blythe Jr.

Joint Force Quarterly

Military strategy evolves in response to global threats and technological advancements. This article examines the development of the Joint Warfighting Concept, a pivotal shift in U.S. military thinking towards confronting peer adversaries. The concept emerged from a process of reorienting the Department of Defense away from counterinsurgency operations and towards potential conflicts with modernized Russian and Chinese forces. Initially hindered by a lack of urgency, efforts to address this strategic shift gained momentum through initiatives like the Third Offset Strategy and subsequent national security documents. The Joint Warfighting Concept provides a unified vision for future warfare, guiding force modernization and …


A Conditions-Based Look At A Cyber Force, Shiraz Khan Jul 2025

A Conditions-Based Look At A Cyber Force, Shiraz Khan

Joint Force Quarterly

As global competition in the cybersphere increases, questions about the United States’ capability in the cybersphere also increase. This paper examines the current conditions surrounding the discussion of U.S. cyber capability and determines if the conditions surrounding the discussion that led to the creation of The United States Air Force and The United States Space Force exist for the cyber conditions today.

Using the process model used in Bruno Dyck and Frederick Starke’s “The Formation of Breakaway Organizations: Observations and a Process Model” this paper analyzes the stages and triggers that led to new organizations breaking away from their parent …


Revive: Getting Medical Supplies And Expertise Right In Distributed Maritime Operations, Seth Reini, Jonathan J. Haase Jul 2025

Revive: Getting Medical Supplies And Expertise Right In Distributed Maritime Operations, Seth Reini, Jonathan J. Haase

Joint Force Quarterly

In recent conflicts, military medical providers have set impressive records for battlefield care, setting a “golden hour” precedent. In a conflict with the People's Republic of China, however, the “golden hour” aspiration will be severely challenged if not untenable. Here, the paradigm will be Distributed Maritime Operations, air superiority will be challenged, and vast distances exist between treatment locations. With patients potentially being held for hours or days, updated medical treatment strategies, logistics methodologies, and transport capabilities will be necessary. This paper focuses on leveraging Military Sealift Command platforms for multi-mission usage by transporting medical supplies to Navy ships in …


Increasing Operational Access: A Strategy For The Western Pacific, Shaun F. Callahan Jul 2025

Increasing Operational Access: A Strategy For The Western Pacific, Shaun F. Callahan

Joint Force Quarterly

This article presents a comprehensive argument for why the United States must enhance its military and strategic mobility in the Western Pacific to counter the People’s Republic of China’s (PRC) growing regional assertiveness. The article contends that maintaining a Free and Open Indo-Pacific requires a whole-of-government approach to operational access, blending diplomatic outreach, economic engagement, strategic communication, and military posture. Current U.S. basing and access agreements, rooted in Cold War dynamics, no longer suffice for effective power projection in today’s contested environment. To enable integrated deterrence and flexible crisis response, the United States must expand distributed access points, deepen partnerships, …


T-Birrd: Transforming The Future Of Military And Humanitarian Logistics, Jacob R. Bright Jul 2025

T-Birrd: Transforming The Future Of Military And Humanitarian Logistics, Jacob R. Bright

Joint Force Quarterly

Terrestrial Based Inserted Rocket Resource Delivery (T-BIRRD), Also Known as “Rocket Cargo” or “Point to Point Delivery”, represents a significant leap in the field of logistics, leveraging the capabilities of large commercial rockets to enhance the responsiveness and effectiveness of military operations and humanitarian efforts. This paper delves into the strategic advantages, operational controls, and legal implications associated with the use of T-BIRRD, framing it as a critical evolution in logistical practices.

This paper refers to the capability of rocket cargo delivery as T-BIRRD, a name chosen for its specificity, and clear differentiation from existing systems using rockets to deliver …


Finding Deepfakes: A Tabletop Exercise About Ai, Decisionmaking, And Algorithmic Performance, Andrea Brennan, Gwyneth Sutherlin, Lisa Pagano-Wallace, Hermie Mendoza Jul 2025

Finding Deepfakes: A Tabletop Exercise About Ai, Decisionmaking, And Algorithmic Performance, Andrea Brennan, Gwyneth Sutherlin, Lisa Pagano-Wallace, Hermie Mendoza

Joint Force Quarterly

This article explores a first-of-its-kind tabletop exercise designed to expose U.S. military and national security professionals to the real-world challenges of using AI tools like deepfake detectors in high-stakes decisionmaking. Set in a fictional scenario involving a flawed AI system, participants confronted algorithmic bias, technical uncertainty, and ethical dilemmas, revealing how AI limitations can erode trust in intelligence products. Drawing from student and faculty reflections, the article highlights the importance of preparing future leaders to scrutinize and manage AI performance failures not only as technical bugs but as complex, systemic issues with social and operational consequences. The exercise underscored the …


The Philosophical Foundations Of The Civil-Military Relationship, John Mark Mattox Jul 2025

The Philosophical Foundations Of The Civil-Military Relationship, John Mark Mattox

Joint Force Quarterly

This article reexamines civil-military relations through a philosophical lens, arguing that they are far more complex than simple military subordination to civilian authority. Drawing on foundational models from Hobbes, Plato, medieval Christendom, and Clausewitz, it reveals a recurring tripartite structure of society: rulers, warriors, and citizens bound together by mutual responsibility and moral obligation. From Plato’s emphasis on virtue and justice to Clausewitz’s "paradoxical trinity" of people, military, and government, the article shows that the strength of any state depends on trust and collaboration among all three. True civil-military relations, it concludes, must be understood as a dynamic moral partnership …


Building Strategic Lethality: Special Operations Models For Joint Force Learning And Leader Development, Spencer B. Meredith Iii Jul 2025

Building Strategic Lethality: Special Operations Models For Joint Force Learning And Leader Development, Spencer B. Meredith Iii

Joint Force Quarterly

This article examines how U.S. Joint Special Operations Forces (SOF), particularly through SAG-U and CJSOTF-10, have rapidly adapted to support Ukraine amid Russia’s full-scale invasion, offering a model for future joint force innovation. SAG-U emerged as a key logistics and coordination hub, integrating NATO and interagency partners to manage complex, high-stakes supply chains. Meanwhile, CJSOTF-10 and its subordinate SOTF-10.1 shifted from traditional training and advising roles to rapid tactical adaptation, virtual assistance, and technological integration to meet evolving battlefield demands. The creation of the Remote Advise and Assist Cell (RAAC) illustrates how remote support and real-time data can bridge operational …