Communication Technology and New Media Commons^™

Artificial Intuition In Tech Journalism On Ai: Imagining The Human Subject, Jacob Johanssen, Xin Wang

Human-Machine Communication

Artificial intuition (AI acting intuitively) is one trend in artificial intelligence. This article analyzes how it is discussed by technology journalism on the internet. The journalistic narratives that were analyzed claim that intuition can make AI more efficient, autonomous, and human. Some commentators also write that intuitive AI could execute tasks better than humans themselves ever could (e.g., in digital games); therefore, it could ultimately surpass human intuition. Such views do not pay enough attention to biases as well as transparency and explainability of AI. We contrast the journalistic narratives with philosophical understandings of intuition and a psychoanalytic view of …

Negotiating Agency And Control: Theorizing Human-Machine Communication From A Structurational Perspective, Jennifer L. Gibbs, Gavin L. Kirkwood, Chengyu Fang, J. Nan Wilkenfeld

Human-Machine Communication

Intelligent technologies have the potential to transform organizations and organizing processes. In particular, they are unique from prior organizational technologies in that they reposition technology as agent rather than a tool or object of use. Scholars studying human-machine communication (HMC) have begun to theorize the dual role played by human and machine agency, but they have focused primarily on the individual level. Drawing on Structuration Theory (Giddens, 1984), we propose a theoretical framework to explain agency in HMC as a process involving the negotiation of control between human and machine agents. This article contributes to HMC scholarship by offering a …

Becoming Human? Ableism And Control In Detroit: Become Human And The Implications For Human-Machine Communication, Marco Dehnert, Rebecca B. Leach

Human-Machine Communication

In human-machine communication (HMC), machines are communicative subjects in the creation of meaning. The Computers are Social Actors and constructivist approaches to HMC postulate that humans communicate with machines as if they were people. From this perspective, communication is understood as heavily scripted where humans mindlessly apply human-to-human scripts in HMC. We argue that a critical approach to communication scripts reveals how humans may rely on ableism as a means of sense-making in their relationships with machines. Using the choose-your-own-adventure game Detroit: Become Human as a case study, we demonstrate (a) how ableist communication scripts render machines as both less-than-human …

The Machine As An Extension Of The Body: When Identity, Immersion And Interactive Design Serve As Both Resource And Limitation For The Disabled, Donna Z. Davis, Shelby Stanovsek

Human-Machine Communication

This research explores how the technological affordances of emerging social virtual environments and VR platforms where individuals from an online disability community are represented in avatar form, correspond to these users’ development of embodied identity, ability, and access to work and social communities. The visual attributes of these avatars, which can realistically reflect the user’s physical self or divert from human form entirely, raise interesting questions regarding the role identity plays in the workplace, be it gender, race, age, weight, or visible disability. Additionally, the technology itself becomes fundamental to identity as the increasing use of artificial intelligence (AI), motion …

Forms And Frames: Mind, Morality, And Trust In Robots Across Prototypical Interactions, Jaime Banks, Kevin Koban, Philippe De V. Chauveau

Human-Machine Communication

People often engage human-interaction schemas in human-robot interactions, so notions of prototypicality are useful in examining how interactions’ formal features shape perceptions of social robots. We argue for a typology of three higher-order interaction forms (social, task, play) comprising identifiable-but-variable patterns in agents, content, structures, outcomes, context, norms. From that ground, we examined whether participants’ judgments about a social robot (mind, morality, and trust perceptions) differed across prototypical interactions. Findings indicate interaction forms somewhat influence trust but not mind or morality evaluations. However, how participants perceived interactions (independent of form) were more impactful. In particular, perceived task interactions fostered functional …

Voice-Based Agents As Personified Things: Assimilation And Accommodation As Equilibration Of Doubt, Katrin Etzrodt, Sven Engesser

Human-Machine Communication

We aim to investigate the nature of doubt regarding voice-based agents by referring to Piaget’s ontological object–subject classification “thing” and “person,” its associated equilibration processes, and influential factors of the situation, the user, and the agent. In two online surveys, we asked 853 and 435 participants, ranging from 17 to 65 years of age, to assess Alexa and the Google Assistant. We discovered that only some people viewed voice-based agents as mere things, whereas the majority classified them into personified things. However, their classification is fragile and depends basically on the imputation of subject-like attributes of agency and mind to …

Social Responses To Media Technologies In The 21st Century: The Media Are Social Actors Paradigm, Matthew Lombard, Kun Xu

Human-Machine Communication

Clifford Nass and his colleagues proposed the Computers Are Social Actors (CASA) paradigm in the 1990s and demonstrated that we treat computers in some of the ways we treat humans. To account for technological advances and to refine explanations for CASA results, this paper proposes the Media Are Social Actors (MASA) paradigm. We begin by distinguishing the roles of primary and secondary cues in evoking medium-as-social-actor presence and social responses. We then discuss the roles of individual differences and contextual factors in these responses and identify mindless and mindful anthropomorphism as two major complementary mechanisms for understanding MASA phenomena. Based …

Moving Ahead With Human-Machine Communication, Leopoldina Fortunati, Autumn P. Edwards

Human-Machine Communication

In this essay, we introduce the 10 articles comprising Volume 2 (2021) of Human-Machine Communication, each of which is innovative and offers a substantial contribution to the field of human-machine communication (HMC). As a collection, these articles move forward the HMC project by touching on four layers of important discourse: (1) updates to theoretical frameworks and paradigms, including Computers as Social Actors (CASA), (2) examination of ontology and prototyping processes, (3) critical analysis of gender and ability/disability relations, and (4) extension of HMC scholarship into organizational contexts. Building upon the insights offered by the contributing authors and incorporating perspectives …

Pixelated Domes: Cinematic Code Changes Through A Frank Lloyd Wright Lens, William Allen

Electronic Theses and Dissertations, 2020-2023

Panoramic 360-degree documentary videos continue to saturate the visual landscape. As practitioners' experiment with a new genre, understanding meaning and making awaits the academic and marketplace landscape. The new media journey of 360-degree documentary storytelling is ripe for media archaeologist to explore. New media scholar Lev Manovich (2016) believes "we are witnessing the new emergence of a cultural metalanguage, something that will be at least as significant as the printed word and cinema before it" (p. 49) Considering the meta- development of this new media genre, my dissertation seeks to discuss the historical roots of the panoramic image, define 360-degree …

2021 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2021 International Crisis and Risk Communication Conference (ICRCC) held virtually March 8-10, 2021. The goal of the ICRCC is to bring together prominent professional risk and crisis communication practitioners and academic scholars from around the world to spend a few days networking and engaging in conversation about issues and problems related to risk and crisis communication in a variety of contexts (e.g., natural disasters, political crises, food safety issues, biosecurity, health epidemics and pandemics).

2021 International Crisis And Risk Communication Conference Program, Conference Organizers

International Crisis and Risk Communication Conference

Program to the to the 11th Annual International Crisis and Risk Communication Conference sponsored by the Nicholson School of Communication and Media.

From Wordsworth’S Poetic Problem To Puzzleless Interactive Fiction, Timothy Wilcox

Electronic Literature Organization Conference 2020

Steve Meretzky’s 1985 A Mind Forever Voyaging functions as the first major text-adventure which does not structure its interactions around challenging, often cryptic, puzzles. Instead, the work allows readers to observe and record social change leisurely, requiring one to match wits with one’s imagination more so than the computer. This development of puzzleless interactive fiction has had forward-leaning influence. Chris Klimas’ development of Twine traces back in design philosophy to Meretzky’s innovations here, and autobiographic explorations in the medium develop then from this shift away from puzzles toward more subjective experiences. In addition to this forward influence, however, I trace …

From Ai With Love: Reading Big Data Poetry Through Gilbert Simondon’S Theory Of Transduction, Andrew Klobucar

Electronic Literature Organization Conference 2020

Computation initiated a far-reaching re-imagination of language, not just as an information tool, but as a social, bio-physical activity in general. Modern lexicology provides an important overview of the ongoing development of textual documentation and its applications in relation to language and linguistics. At the same time, the evolution of lexical tools from the first dictionaries and graphs to algorithmically generated scatter plots of live online interaction patterns has been surprisingly swift. Modern communication and information studies from Norbert Weiner to the present-day support direct parallels between coding and linguistic systems. However, most theories of computation as a model of …

Human-Machine Communication: Complete Volume. Volume 1

Human-Machine Communication

This is the complete volume of HMC Volume 1.

Sharing Stress With A Robot: What Would A Robot Say?, Honson Y. Ling, Elin A. Björling

Human-Machine Communication

With the prevalence of mental health problems today, designing human-robot interaction for mental health intervention is not only possible, but critical. The current experiment examined how three types of robot disclosure (emotional, technical, and by-proxy) affect robot perception and human disclosure behavior during a stress-sharing activity. Emotional robot disclosure resulted in the lowest robot perceived safety. Post-hoc analysis revealed that increased perceived stress predicted reduced human disclosure, user satisfaction, robot likability, and future robot use. Negative attitudes toward robots also predicted reduced intention for future robot use. This work informs on the possible design of robot disclosure, as well as …

Interlocutors And Interactions: Examining The Interactions Between Students With Complex Communication Needs, Teachers, And Eye-Gaze Technology, Rhonda Mcewen, Asiya Atcha, Michelle Lui, Roula Shimaly, Amrita Maharaj, Syed Ali, Stacie Carroll

Human-Machine Communication

This study analyzes the role of the machine as a communicative partner for children with complex communication needs as they use eye-tracking technology to communicate. We ask: to what extent do eye-tracking devices serve as functional communications systems for children with complex communication needs? We followed 12 children with profound physical disabilities in a special education classroom over 3 months. An eye-tracking system was used to collect data from software that assisted the children in facial recognition, task identification, and vocabulary building. Results show that eye gaze served as a functional communication system for the majority of the children. We …

The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions To Use Social Robots, Christoph Lutz, Aurelia Tamò-Larrieux

Human-Machine Communication

Conceptual research on robots and privacy has increased but we lack empirical evidence about the prevalence, antecedents, and outcomes of different privacy concerns about social robots. To fill this gap, we present a survey, testing a variety of antecedents from trust, technology adoption, and robotics scholarship. Respondents are most concerned about data protection on the manufacturer side, followed by social privacy concerns and physical concerns. Using structural equation modeling, we find a privacy paradox, where the perceived benefits of social robots override privacy concerns.

Building A Stronger Casa: Extending The Computers Are Social Actors Paradigm, Andrew Gambino, Jesse Fox, Rabindra A. Ratan

Human-Machine Communication

The computers are social actors framework (CASA), derived from the media equation, explains how people communicate with media and machines demonstrating social potential. Many studies have challenged CASA, yet it has not been revised. We argue that CASA needs to be expanded because people have changed, technologies have changed, and the way people interact with technologies has changed. We discuss the implications of these changes and propose an extension of CASA. Whereas CASA suggests humans mindlessly apply human-human social scripts to interactions with media agents, we argue that humans may develop and apply human-media social scripts to these interactions. Our …

Me And My Robot Smiled At One Another: The Process Of Socially Enacted Communicative Affordance In Human-Machine Communication, Carmina Rodríguez-Hidalgo

Human-Machine Communication

The term affordance has been inconsistently applied both in robotics and communication. While the robotics perspective is mostly object-based, the communication science view is commonly user-based. In an attempt to bring the two perspectives together, this theoretical paper argues that social robots present new social communicative affordances emerging from a two-way relational process. I first explicate conceptual approaches of affordance in robotics and communication. Second, a model of enacted communicative affordance in the context of Human-Machine Communication (HMC) is presented. Third and last, I explain how a pivotal social robot characteristic—embodiment—plays a key role in the process of social communicative …

Toward An Agent-Agnostic Transmission Model: Synthesizing Anthropocentric And Technocentric Paradigms In Communication, Jaime Banks, Maartje M. A. De Graaf

Human-Machine Communication

Technological and social evolutions have prompted operational, phenomenological, and ontological shifts in communication processes. These shifts, we argue, trigger the need to regard human and machine roles in communication processes in a more egalitarian fashion. Integrating anthropocentric and technocentric perspectives on communication, we propose an agent-agnostic framework for human-machine communication. This framework rejects exclusive assignment of communicative roles (sender, message, channel, receiver) to traditionally held agents and instead focuses on evaluating agents according to their functions as a means for considering what roles are held in communication processes. As a first step in advancing this agent-agnostic perspective, this theoretical paper …

Opening Space For Theoretical, Methodological, And Empirical Issues In Human-Machine Communication, Leopoldina Fortunati, Autumn P. Edwards

Human-Machine Communication

This journal offers a space dedicated to theorizing, researching empirically, and discussing human-machine communication (HMC), a new form of communication with digital interlocutors that has recently developed and has imposed the urgency to be analyzed and understood. There is the need to properly address the model of this specific communication as well as the roles, objectives, functions, experiences, practices, and identities of the interlocutors involved, both human and digital. Reading these seven articles is an advantageous intellectual exercise for entering this new field of research on Human-Machine Communication. The present volume contributes substantially both at theoretical and empirical levels by …

A Communication Ethics Response To “Communication Under Siege”, Jeanne M. Persuit

International Crisis and Risk Communication Conference

Presented as a response to the keynote speaker at ICRC 2020, this essay considers the communication ethics implications to crisis communication informed by the work of philosopher Hannah Arendt and communication scholar Ronald C. Arnett.

Communication Under Siege: The Example Of Steven Sotloff, Frank Smyth

International Crisis and Risk Communication Conference

The kidnapping and murder of Steven Sotloff is one of the most horrific examples of brutality against a journalist in memory. Sotloff was captured in 2013, ending up in the hands of the Islamic State of Iraq and the Levant. After remaining in captivity for over a year, Sotloff was executed in September 2014 by beheading a month after another captured journalist, James Foley, was also beheaded. Since Steven Sotloff’s loss, his parents have supported Hostile Environments and Emergency First Aid Training (HEFAT) for young aspiring journalists not unlike their son. The original presentation of this keynote was enhanced by …

2020 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2020 International Crisis and Risk Communication Conference (ICRCC) held March 9-11, 2020. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication and Media. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for …

Anticipating Widespread Augmented Reality: Insights From The 2018 Ar Visioning Workshop, Gregory F. Welch, Gerd Bruder, Peter Squire, Ryan Schubert

Faculty Scholarship and Creative Works

In August of 2018 a group of academic, government, and industry experts in the field of Augmented Reality gathered for four days to consider potential technological and societal issues and opportunities that could accompany a future where AR is pervasive in location and duration of use. This report is intended to summarize some of the most novel and potentially impactful insights and opportunities identified by the group.

Our target audience includes AR researchers, government leaders, and thought leaders in general. It is our intent to share some compelling technological and societal questions that we believe are unique to AR, and …

Priming The Pump: Does Providing Information Before A Crisis Communications Simulation Provide A Better Learning Experience?, Matt Tidwell

International Crisis and Risk Communication Conference

Many crisis communications educators use simulations as a means for students to test their learning in a controlled environment meant to simulate a real-life crisis using an (often hypothetical) organization. This project explores whether providing background and historical information about the organization days or weeks in advance of the simulation can enhance learning. Survey results of students exposed to this method as well as a traditional scenario approach (where all information is provided at once) showed that students preferred the advanced exposure method. The learning experience was judged to be superior overall. In addition, the recognition of understanding risks as …

Perceptions Of Risk Of Health Disparities Amid Previously Identified Political Corruption And Ageism In Slovakia, Marta N. Lukacovic, Deborah D. Sellnow-Richmond, Monika Durechova

International Crisis and Risk Communication Conference

This study examines the role of traditional versus new media’s impact on citizens’ perceptions of risk within elder care. We analyzed survey data from 112 Slovak citizens regarding their social network activity and perceptions of corruption, ageism, and health disparities in the Slovak elder care system. Previous research (Lukacovic, Sellnow-Richmond, & Durechova, under contract) identified three prominent sociopolitical issues present in the Slovak medical system among Slovak UGC discourse regarding Slovak healthcare inequity: corruption, threats to dignity, and discrimination. Here, we examined the extent to which social media users perceive the prevalence and subsequent risk of experiencing health disparities within …

The Problem Of Technology: Human Communication In The Age Of Automation, Alyona Leontyeva

Honors Undergraduate Theses

With the introduction of technology, our existence became different. Today we use technology for every aspect of our lives. We can study, work, communicate, and entertain ourselves. We find it very convenient to communicate via e-mail, text messaging, WhatsApp, Facebook, Twitter, Instagram, Myspace, and Snapchat to connect with people in work, school, social and familial networks. Mark Zuckerberg proclaimed that Facebook's new mission is to "bring the world closer together" (Zuckerberg, 2017). The means of accomplishing that is through technological communication. According to research on close relationships and the use of technology as a way of communication, "mobile phone-based channels …

2019 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2019 International Crisis and Risk Communication Conference (ICRCC) held March 11-13, 2019. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for example, natural …

What’S Next In Communications? Panel Discussion, Wendy S. Perez, Jessica Green, Rachel Schaefer

Media Literacy: How the Era of Fake News Affects Public Service

Moderator: Staci M. Zavattaro, Ph.D

Panel Participants:

• Tom Hope, Assistant VP for Communications and Marketing, UCF
• Jamie Floer, Public Relations/Outreach Specialist, Orange County Utilities Dept
• Brian Schulte, Marketing Manager, Edyth Bush Institute for Philanthropy & Nonprofit Leadership

Abstract:

As society has evolved, so have preferred communications, people today prefer to send a text message versus making a call or talking in person. Everywhere we go technology has a great impact on today’s society. These technological advances have affected everything we do, including how we read, interpret, and disseminate information. More than ever, media literacy has become an important part of …