Open Access. Powered by Scholars. Published by Universities.®
Communication Technology and New Media Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Other Communication (58)
- Engineering (36)
- Computer Engineering (34)
- Robotics (32)
- Social Media (20)
-
- Arts and Humanities (17)
- Critical and Cultural Studies (16)
- Psychology (16)
- Health Communication (14)
- Physical Sciences and Mathematics (14)
- Sociology (14)
- Business (13)
- Computer Sciences (13)
- Education (13)
- Mass Communication (13)
- Science and Technology Studies (13)
- Gender, Race, Sexuality, and Ethnicity in Communication (12)
- Artificial Intelligence and Robotics (10)
- Organizational Communication (10)
- Social Influence and Political Communication (10)
- Social Psychology (10)
- Other Computer Engineering (9)
- Technology and Innovation (9)
- Other Social and Behavioral Sciences (8)
- International and Intercultural Communication (7)
- Interpersonal and Small Group Communication (7)
- Public Affairs, Public Policy and Public Administration (7)
- Keyword
-
- Human-machine communication (23)
- Human-Machine Communication (13)
- Artificial intelligence (9)
- ChatGPT (8)
- Agency (7)
-
- Artificial Intelligence (5)
- Generative AI (5)
- Social media (5)
- Technology (5)
- Chatbot (4)
- Chatbots (4)
- Human-robot interaction (4)
- Social robots (4)
- Trust (4)
- Automation (3)
- Autonomy (3)
- Communication (3)
- Communicative AI (3)
- Generative artificial intelligence (3)
- Human-computer interaction (3)
- Mental models (3)
- Privacy (3)
- Artificial intelligence (AI) (2)
- COVID-19 (2)
- Chatgpt (2)
- Communication studies (2)
- Content moderation (2)
- Control (2)
- Conversational agents (2)
- Diffusion of innovations (2)
- Publication Year
- Publication
-
- Human-Machine Communication (94)
- International Crisis and Risk Communication Conference (10)
- UCF Forum (7)
- Electronic Theses and Dissertations (6)
- Honors Undergraduate Theses (6)
-
- Electronic Theses and Dissertations, 2020-2023 (4)
- Graduate Scholarship and Creative Works (3)
- Electronic Literature Organization Conference 2020 (2)
- Graduate Studies Theses and Dissertations 2026 (2)
- Faculty Scholarship and Creative Works (1)
- Journal of English Learner Education (1)
- Media Literacy: How the Era of Fake News Affects Public Service (1)
- Teaching Repository of AI-Infused Learning (1)
- Publication Type
Articles 61 - 90 of 138
Full-Text Articles in Communication Technology and New Media
Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen
Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen
Human-Machine Communication
This article examines communicative anthropomorphization, that is, assigning of humanlike features, of socialbots in communication between humans and bots. Situated in the field of human-machine communication, the article asks how socialbots are devised as anthropomorphized communication companions and explores the ways in which human users anthropomorphize bots through communication. Through an analysis of two datasets of bots interacting with humans on social media, we find that bots are communicatively anthropomorphized by directly addressing them, assigning agency to them, drawing parallels between humans and bots, and assigning emotions and opinions to bots. We suggest that socialbots inherently have anthropomorphized characteristics and …
Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel
Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel
Human-Machine Communication
Humans play an integral role in identifying important information from social media during disasters. While human annotation of social media data to train machine learning models is often viewed as human-computer interaction, this study interrogates the ontological boundary between such interaction and human-machine communication. We conducted multiple interviews with participants who both labeled data to train machine learning models and corrected machine-inferred data labels. Findings reveal three themes: scripts invoked to manage decision-making, contextual scripts, and scripts around perceptions of machines. Humans use scripts around training the machine—a form of behavioral anthropomorphism—to develop social relationships with them. Correcting machine-inferred data …
An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin
An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin
Human-Machine Communication
Efforts to develop empathetic agents, or systems capable of responding appropriately to emotional content, have increased as the deployment of such systems in socially complex scenarios becomes more commonplace. In the context of human-machine communication (HMC), the ability to create the perception of empathy is achieved in large part through linguistic behavior. However, studies of how language is used to display and respond to emotion in ways deemed empathetic are limited. This article aims to address this gap, demonstrating how an interactional linguistics informed methodological approach can be applied to the study of empathy in HMC. We present an analysis …
Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert
Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert
Human-Machine Communication
In this commentary, I call for maintaining the archipelagic character of human-machine communication (HMC). Utilizing the metaphor of the archipelago or a chain of connected islands indicates that HMC entails a variety of islands differing in shape, size, location, and proximity to one another. Rather than aiming for conceptual unity and definitional homogeneity, I call for embracing a cultivated ambiguity related to HMC key concepts. Ambiguity in the sense of allowing these concepts to be flexible enough to be explored in different contexts. Cultivated in the sense of demanding resonance across individual studies and theoretical lineages to allow for cumulative …
A Pilot Study Of An Immersive Folktale User Experience, Iulia Popescu
A Pilot Study Of An Immersive Folktale User Experience, Iulia Popescu
Electronic Theses and Dissertations, 2020-2023
Immersive media provides new avenues for preserving and sharing traditional folktales. To keep up with modern generations and continue to cultivate an interest in the arts as well as different cultures, this researcher argues that storytellers need to keep on adapting by conveying stories in new ways. Virtual Reality (VR) offers an interesting medium to present and preserve folktales. The goal of this study is to evaluate the user and learner experience of an immersive digital media application design using a think aloud protocol, surveys, and tests to document what worked and what did not in the design, including if …
Technology In The Classroom: The Features Language Teachers Should Consider, Sophie Cuocci, Padideh Fattahi Marnani
Technology In The Classroom: The Features Language Teachers Should Consider, Sophie Cuocci, Padideh Fattahi Marnani
Journal of English Learner Education
The fast development of technology and the new generation of highly computer literate students led to consider the integration of technology in school as essential. Throughout the last two decades, research has identified multiple factors leading to the successful and unsuccessful integration of technology in the classroom. Educators must consider these factors when deciding on which technology tools to use and how to integrate them to their lessons. Simultaneously, the increasing number of English learners in the United States calls for the identification of teaching strategies that will best support their needs. Many language teachers now rely on teaching techniques …
Ivf So White, So Medical: Digital Normativity And Algorithm Bias In Infertility On Instagram, Caitlyn M. Jarvis, Margaret M. Quinlan
Ivf So White, So Medical: Digital Normativity And Algorithm Bias In Infertility On Instagram, Caitlyn M. Jarvis, Margaret M. Quinlan
Human-Machine Communication
Increasingly, women experiencing infertility are turning online to social media platforms, like Instagram, to engage with a support network and foster empathy. However, Instagram is also noted for its augmentation of White, cis, and heteronormative femininity through a process of silencing and minoritizing alternative, non-White voices. Through an inductive analysis of the most frequently used infertility hashtags, we collected and analyzed 252 Instagram posts to investigate how these algorithmic practices may socially construct the idealized IVF experience through communicating normative expectations. We identify predominant patterns of use that reinforce stratification within infertility treatments as primarily accessible to White women and …
The Evolution Of Gendered Software: Products, Scientific Reasoning, Criticism, And Tools, Victoria A. E. Kratel
The Evolution Of Gendered Software: Products, Scientific Reasoning, Criticism, And Tools, Victoria A. E. Kratel
Human-Machine Communication
Over the past 7 decades, gendered software has become globally established. In this theoretical distribution, I outline the evolution of gendered software. The journey of gendered software started with the raw idea fueled by Alan Turing’s imitation game in the 1950s. And only shortly thereafter, in the 1960s and 1970s, the first gendered software products like Joseph Weizenbaum’s ELIZA were developed. Thus, academia took its time to not only explore technological aspects, but to further investigate the matter of gender in the 1990s CASA-paradigm (Nass et al., 1994) and Media Equation (Reeves & Nass, 1996). As these theories reasoned the …
Gender Ambiguity In Voice-Based Assistants: Gender Perception And Influences Of Context, Sandra Mooshammer, Katrin Etzrodt
Gender Ambiguity In Voice-Based Assistants: Gender Perception And Influences Of Context, Sandra Mooshammer, Katrin Etzrodt
Human-Machine Communication
Recently emerging synthetic acoustically gender-ambiguous voices could contribute to dissolving the still prevailing genderism. Yet, are we indeed perceiving these voices as “unassignable”? Or are we trying to assimilate them into existing genders? To investigate the perceived ambiguity, we conducted an explorative 3 (male, female, ambiguous voice) × 3 (male, female, ambiguous topic) experiment. We found that, although participants perceived the gender-ambiguous voice as ambiguous, they used a profoundly wide range of the scale, indicating tendencies toward a gender. We uncovered a mild dissolve of gender roles. Neither the listener’s gender nor the personal gender stereotypes impacted the perception. However, …
Gender And Human-Machine Communication: Where Are We?, Leopoldina Fortunati, Autumn P. Edwards
Gender And Human-Machine Communication: Where Are We?, Leopoldina Fortunati, Autumn P. Edwards
Human-Machine Communication
In this introduction to the fifth volume of the journal Human-Machine Communication, we present and discuss the five articles focusing on gender and human-machine communication. In this essay, we will analyze the theme of gender, including how this notion has historically and politically been set up, and for what reasons. We will start by considering gender in in-person communication, then we will progress to consider what happens to gender when it is mediated by the most important ICTs that preceded HMC: the telephone, mobile phone, and computer-mediated communication (CMC). We outline the historical framework necessary to analyze the last section …
Modeling The Effects Of Diversity And Corporations On Participation Dynamics In Floss Ecosystems, Olivia Newton
Modeling The Effects Of Diversity And Corporations On Participation Dynamics In Floss Ecosystems, Olivia Newton
Electronic Theses and Dissertations, 2020-2023
A multitude of societal issues associated with the development of technology have emerged over the years including, but not limited to: insufficient personnel for maintenance; a lack of accessibility; the spread of harmful tools; and bias and discrimination against marginalized groups. I propose that a systems perspective is necessary to identify potential leverage points in technology production systems to influence them towards increased social good and evaluate their effectiveness for intervention. Toward this end, I conducted a mixed-methods study of a widely-adopted approach in tech production, free/libre and open source software (FLOSS) development. A survey was distributed to elicit responses …
Human-Machine Communication: Complete Volume 4
Human-Machine Communication: Complete Volume 4
Human-Machine Communication
This is the complete volume of HMC Volume 4.
Embracing Ai-Based Education: Perceived Social Presence Of Human Teachers And Expectations About Machine Teachers In Online Education, Jihyun Kim, Kelly Merrill Jr., Kun Xu, Deanna D. Sellnow
Embracing Ai-Based Education: Perceived Social Presence Of Human Teachers And Expectations About Machine Teachers In Online Education, Jihyun Kim, Kelly Merrill Jr., Kun Xu, Deanna D. Sellnow
Human-Machine Communication
Technological advancements in education have turned the idea of machines as teachers into a reality. To better understand this phenomenon, the present study explores how college students develop expectations (or anticipations) about a machine teacher, particularly an AI teaching assistant. Specifically, the study examines whether students’ previous experiences with online courses taught by a human teacher would influence their expectations about AI teaching assistants in future online courses. An online survey was conducted to collect data from college students in the United States. Findings indicate that positively experienced social presence of a human teacher helps develop positive expectations about an …
Sex With Robots And Human-Machine Sexualities: Encounters Between Human-Machine Communication And Sexuality Studies, Marco Dehnert
Sex With Robots And Human-Machine Sexualities: Encounters Between Human-Machine Communication And Sexuality Studies, Marco Dehnert
Human-Machine Communication
Sex robots are a controversial topic. Understood as artificial-intelligence enhanced humanoid robots designed for use in partnered and solo sex, sex robots offer ample opportunities for theorizing from a Human-Machine Communication (HMC) perspective. This comparative literature review conjoins the seemingly disconnected literatures of HMC and sexuality studies (SeS) to explore questions surrounding intimacy, love, desire, sex, and sexuality among humans and machines. In particular, I argue for understanding human-machine sexualities as communicative sexuotechnical-assemblages, extending previous efforts in both HMC and SeS for more-than-human, ecological, and more fluid approaches to humans and machines, as well as to sex and sexuality. This …
I Get By With A Little Help From My Bots: Implications Of Machine Agents In The Context Of Social Support, Austin Beattie, Andrew C. High
I Get By With A Little Help From My Bots: Implications Of Machine Agents In The Context Of Social Support, Austin Beattie, Andrew C. High
Human-Machine Communication
In this manuscript we discuss the increasing use of machine agents as potential sources of support for humans. Continued examination of the use of machine agents, particularly chatbots (or “bots”) for support is crucial as more supportive interactions occur with these technologies. Building off extant research on supportive communication, this manuscript reviews research that has implications for bots as support providers. At the culmination of the literature review, several propositions regarding how factors of technological efficacy, problem severity, perceived stigma, and humanness affect the process of support are proposed. By reviewing relevant studies, we integrate research on human-machine and supportive …
Considering The Context To Build Theory In Hci, Hri, And Hmc: Explicating Differences In Processes Of Communication And Socialization With Social Technologies, Andrew Gambino, Bingjie Liu
Considering The Context To Build Theory In Hci, Hri, And Hmc: Explicating Differences In Processes Of Communication And Socialization With Social Technologies, Andrew Gambino, Bingjie Liu
Human-Machine Communication
The proliferation and integration of social technologies has occurred quickly, and the specific technologies with which we engage are ever-changing. The dynamic nature of the development and use of social technologies is often acknowledged by researchers as a limitation. In this manuscript, however, we present a discussion on the implications of our modern technological context by focusing on processes of socialization and communication that are fundamentally different from their interpersonal corollary. These are presented and discussed with the goal of providing theoretical building blocks toward a more robust understanding of phenomena of human-computer interaction, human-robot interaction, human-machine communication, and interpersonal …
Human, Hybrid, Or Machine? Exploring The Trustworthiness Of Voice-Based Assistants, Lisa Weidmüller
Human, Hybrid, Or Machine? Exploring The Trustworthiness Of Voice-Based Assistants, Lisa Weidmüller
Human-Machine Communication
This study investigates how people assess the trustworthiness of perceptually hybrid communicative technologies such as voice-based assistants (VBAs). VBAs are often perceived as hybrids between human and machine, which challenges previously distinct definitions of human and machine trustworthiness. Thus, this study explores how the two trustworthiness models can be combined in a hybrid trustworthiness model, which model (human, hybrid, or machine) is most applicable to examine VBA trustworthiness, and whether this differs between respondents with different levels of prior experience with VBAs. Results from two surveys revealed that, overall, the human model exhibited the best model fit; however, the hybrid …
The Symptom Of Ethics: Rethinking Ethics In The Face Of The Machine, David J. Gunkel
The Symptom Of Ethics: Rethinking Ethics In The Face Of The Machine, David J. Gunkel
Human-Machine Communication
This essay argues that it is the machine that constitutes the symptom of ethics— “symptom” understood as that excluded “part that has no part” in the system of moral consideration. Ethics, which has been historically organized around a human or at least biological subject, needs the machine to define the proper limits of the moral community even if it simultaneously excludes such mechanisms from any serious claim on moral consideration. The argument will proceed in five steps or movements. The first part will define and characterize “the symptom” as it has been operationalized in the work of Slovenian philosopher Slavoj …
Fight For Flight: The Narratives Of Human Versus Machine Following Two Aviation Tragedies, Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua
Fight For Flight: The Narratives Of Human Versus Machine Following Two Aviation Tragedies, Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua
Human-Machine Communication
This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation’s experience.
Human-Machine Communication Scholarship Trends: An Examination Of Research From 2011 To 2021 In Communication Journals, Riley J. Richards, Patric R. Spence, Chad Edwards
Human-Machine Communication Scholarship Trends: An Examination Of Research From 2011 To 2021 In Communication Journals, Riley J. Richards, Patric R. Spence, Chad Edwards
Human-Machine Communication
Despite a relatively short history, the modern-day study of communication has grown into multiple subfields. To better understand the relationship between Human-Machine Communication (HMC) research and traditional communication science, this study examines the published scholarship in 28 communication-specific journals from 2011–2021 focused on human-machine communication (HMC). Findings suggest limited prior emphasis of HMC research within the 28 reviewed journals; however, more recent trends show a promising future for HMC scholarship. Additionally, HMC appears to be diverse in the specific context areas of research in the communication context. Finally, we offer future directions of research and suggestions for the development of …
Human-Machine Communication: Complete Volume. Volume 3. Diffusion Of Human-Machine Communication During And After The Covid-19 Pandemic
Human-Machine Communication
This is the complete volume of HMC Volume 3. Diffusion of Human-Machine Communication During and After the COVID-19 Pandemic
What Will Affect The Diffusion Of Ai Agents?, James W. Dearing
What Will Affect The Diffusion Of Ai Agents?, James W. Dearing
Human-Machine Communication
For billions of people, the threat of the Novel Coronavirus SARS-CoV-2 and its variants has precipitated the adoption of new behaviors. Pandemics are radical events that disrupt the gradual course of societal change, offering the possibility that some rapidly adopted innovations will persist in use past the time period of the event and, thus, diffuse more rapidly than in the absence of such an event. Human-machine communication includes a range of technologies with which many of us have quickly become more familiar due to stay-athome orders, distancing, workplace closures, remote instruction, home-bound entertainment, fear of contracting COVID-19, and boredom. In …
The Role Of Vidura Chatbot In The Diffusion Of Knowcovid-19 Gateway, Kerk F. Kee, Prasad P. Calyam, Hariharan Regunath
The Role Of Vidura Chatbot In The Diffusion Of Knowcovid-19 Gateway, Kerk F. Kee, Prasad P. Calyam, Hariharan Regunath
Human-Machine Communication
The COVID-19 pandemic is an unprecedented global emergency. Clinicians and medical researchers are suddenly thrown into a situation where they need to keep up with the latest and best evidence for decision-making at work in order to save lives and develop solutions for COVID-19 treatments and preventions. However, a challenge is the overwhelming numbers of online publications with a wide range of quality. We explain a science gateway platform designed to help users to filter the overwhelming amount of literature efficiently (with speed) and effectively (with quality), to find answers to their scientific questions. It is equipped with a chatbot …
Communicative Development And Diffusion Of Humanoid Ai Robots For The Post-Pandemic Health Care System, Do Kyun David Kim, Gary Kreps, Rukhsana Ahmed
Communicative Development And Diffusion Of Humanoid Ai Robots For The Post-Pandemic Health Care System, Do Kyun David Kim, Gary Kreps, Rukhsana Ahmed
Human-Machine Communication
As humanoid robot technology, anthropomorphized by artificial intelligence (AI), has rapidly advanced to introduce more human-resembling automated robots that can communicate, interact, and work like humans, we have begun to expect active interactions with Humanoid AI Robots (HAIRs) in the near future. Coupled with the HAIR technology development, the COVID-19 pandemic triggered our interest in using health care robots with many substantial advantages that overcome critical human vulnerabilities against the strong infectious COVID-19 virus. Recognizing the tremendous potential for the active application of HAIRs, this article explores feasible ways to implement HAIRs in health care and patient services and suggests …
Our Future Arrived: Diffusion Of Human-Machine Communication And Transformation Of The World For The Post-Pandemic Era, Do Kyun David Kim, Gary Kreps, Rukhsana Ahmed
Our Future Arrived: Diffusion Of Human-Machine Communication And Transformation Of The World For The Post-Pandemic Era, Do Kyun David Kim, Gary Kreps, Rukhsana Ahmed
Human-Machine Communication
The world is getting into a new phase in history. For the first time, humans are verbally communicating and developing meaningful relationships with non-living objects. AI is a wormhole to open a gateway to the new world, and the COVID-19 pandemic prepared the world to transform its system to be an open system that responds to, communicates with, and utilizes the remnants coming out of the wormhole of the new world. Now, we urgently need to create a holistic discourse on how we can recognize, develop, or shape the identities of communicable machines as people develop a partnership with them. …
Leveraging The Rhetorical Energies Of Machines: Covid-19, Misinformation, And Persuasive Labor, Miles C. Coleman
Leveraging The Rhetorical Energies Of Machines: Covid-19, Misinformation, And Persuasive Labor, Miles C. Coleman
Human-Machine Communication
The rampant misinformation amid the COVID-19 pandemic demonstrates an obvious need for persuasion. This article draws on the fields of digital rhetoric and rhetoric of science, technology, and medicine to explore the persuasive threats and opportunities machine communicators pose to public health. As a specific case, Alexa and the machine’s performative similarities to the Oracle at Delphi are tracked alongside the voice-based assistant’s further resonances with the discourses of expert systems to develop an account of the machine’s rhetorical energies. From here, machine communicators are discussed as optimal deliverers of inoculations against misinformation in light of the fact that their …
The Cognition And Enjoyment Of Transmedia Journalism Vs Print Journalism, Lea Crittenden
The Cognition And Enjoyment Of Transmedia Journalism Vs Print Journalism, Lea Crittenden
Electronic Theses and Dissertations, 2020-2023
Transmedia journalism is a growing way to get news stories to readers with the new technology of social media platforms. This study, through surveys and a blog, measured information retention/cognition and preference of the interactive platform(s) and the print platform to see which type of transmedia journalism is preferred more to readers and easier for readers to retain more information. The sample was 31 Digital media undergraduate and graduate students concurrently enrolled in the University of Central Florida's Nicholson School of Communication and Media in the Games & Interactive Media program. All participants received at least one story platform consisting …
Human-Machine Communication: Complete Volume. Volume 2
Human-Machine Communication: Complete Volume. Volume 2
Human-Machine Communication
This is the complete volume of HMC Volume 2.
Out With The Humans, In With The Machines?: Investigating The Behavioral And Psychological Effects Of Replacing Human Advisors With A Machine, Andrew Prahl, Lyn Van Swol
Out With The Humans, In With The Machines?: Investigating The Behavioral And Psychological Effects Of Replacing Human Advisors With A Machine, Andrew Prahl, Lyn Van Swol
Human-Machine Communication
This study investigates the effects of task demonstrability and replacing a human advisor with a machine advisor. Outcome measures include advice-utilization (trust), the perception of advisors, and decision-maker emotions. Participants were randomly assigned to make a series of forecasts dealing with either humanitarian planning (low demonstrability) or management (high demonstrability). Participants received advice from either a machine advisor only, a human advisor only, or their advisor was replaced with the other type of advisor (human/machine) midway through the experiment. Decision-makers rated human advisors as more expert, more useful, and more similar. Perception effects were strongest when a human advisor was …
Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey
Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey
Human-Machine Communication
This study uses a sample of pharmacists and pharmacy technicians (N = 240) who differ in skill, education, and income to replicate and extend past findings about socioeconomic disparities in the perceptions of automation. Specifically, this study applies the skills-biased technical change hypothesis, an economic theory that low-skill jobs are the most likely to be affected by increased automation (Acemoglu & Restrepo, 2019), to the mental models of pharmacy workers. We formalize the hypothesis that anxiety about automation leads to perceptions that jobs will change in the future and automation will increase. We also posit anxiety about overpayment related to …