Social and Behavioral Sciences Commons^™

Smarter Crm From A Customer Service Perspective: A Process Evaluation On The City Of San José'S My San Jose Smartphone Application For City Services, Roxanna Moradi

Master's Projects

This research paper provides background on the City of San José’s smart phone application history and reviews other similar municipal smart phone applications. It also analyzes current literature on implementations of non-emergency service communications and service requests (311). Primarily, this research paper investigates whether the functioning of the My San Jose smartphone application and website platforms are meeting the intended goal of improving the customer experience for city services.

This paper analyzes My San Jose raw service request data to review performance. In addition, this paper analyzes qualitative information gathered from semi-structured interviews of City of San José employees to …

Police Response To Mental Health-Related Calls For Service In The City Of Watsonville: A Process Evaluation Of The City Of Watsonville’S Plan To Assist Their Officers When Responding To Citizens With Mental Health Issues, Joseph Perez

Master's Projects

Police officers respond to a variety of calls for service 24 hours a day, seven days a week, including mental-health related emergencies. With deinstitutionalization of individuals with severe mental illness, officers are often the first to be called to contact these individuals when they are in crisis (DeCuir, Lamb & Weinberger, 2002). Yet, few law enforcement officers have adequate training to manage interactions with people in mental health crisis. Officers perceive mental health related calls as very unpredictable and dangerous, which without adequate training in de-escalation, could inadvertently cause them to approach in a manner which escalates the situation (Fulambarker …

Extending Ab-1825 Training At Santa Clara Valley Water District, Heather Reiss

Master's Projects

In 2004 the California legislature passed AB-1825, Sexual Harassment Training and Education, Government Code 12950, which mandates that employers train all supervisors in the identification of sexual harassment, and ways to ensure that it does not occur in the workplace (Legislative Counsel, 2004). The Santa Clara Valley Water District (SCVWD) is a mission driven organization that is committed to providing excellent water services to the community. According to the Valley Water website (2018) “The mission of the District is to provide Silicon Valley with safe, clean water for a healthy life, environment, and economy” (Valley Water, 2018, web). As a …

How Public Transit Agencies Maintain Regulatory Compliance While Using Transportation Network Companies, Aaron Vogel

Master's Projects

The recent rise of Transportation Network Companies (TNC) has prompted some public transit agencies to collaborate with them to enhance their mobility options. Agencies around the country in cities like Pinellas Park, Fla., Boston, Mass., Dallas, TX and Livermore, Calif. are using TNCs as a part of their service delivery model to offer paratransit services, first and last mile solutions and general transit. This research focuses on the following questions:

1. How do public transit agencies adhere to regulatory requirements when implementing TNCs into their service plan?
2. Have agencies been challenged by any state or federal regulatory agencies on non-compliance by …

Enterprise Content Management System Implementation Readiness To Improve Medical Records Management In Limpopo Province, South Africa, Ngoako Solomon Marutha, Patrick Ngulube

Library Philosophy and Practice (e-journal)

This study sought to establish readiness for implementation of ECM to improve medical records management in the public hospitals of the Limpopo Province in South Africa. The use of digital systems such as enterprise content management (ECM) to manage medical records is fundamental to ensure timely access, sharing and use of the medical records by healthcare providers and hospital management. This is because timely access to medical records will result in timely healthcare service delivery to the patients. There have been many different kinds of digital systems applied in different organisations for different categories of records throughout the world. Quantitative …

Training And Development Of Library Staff: A Case Of Two University Libraries In Ghana, Samuel Abban

Library Philosophy and Practice (e-journal)

The research was about the importance of training and development of the library staff. It looked at the types of training and development programmes that would be suitable for library staff in the present dispensation. The study explored the benefits of training and development programmes and why such programmes must focus on specific skill development of staff. The research identified specific areas which more training should be delivered. The study was based on two case studies of Academic Libraries in Ghana. A descriptive survey research approach of data collection was adopted using a questionnaire distributed to 65 respondents. The findings …

Information Need And Seeking Behaviour Of Practicing Nurses In Nigeria; The Case Of Our Lady Of Lourdes Hospital Ihiala, Bibiana O. Muokebe Cln, Uche Enweani Cln, Ndidi Grace Nwankwo

Library Philosophy and Practice (e-journal)

Abstract

This research adopted a survey design which sought information from respondents on the Information needs and seeking behaviour of practising nurses in Nigeria: the case of Our Lady of Lourdes Hospital Ihiala. The population comprised fifty-two (52) practising nurses in Our Lady of Lourdes Hospital Ihiala. There was no sampling because the whole population was studied since it is small and manageable. The nominal role of Our Lady of Lourdes Hospital was used to derive the population of the study. A questionnaire entitled “Information Seeking Behaviour of Nurses Questionnaire (ISBNQ)” was developed by the researcher, validated by experts and …

User Engagement With Social Media, Implication On The Library Usage: A Case Of Selected Public And Academic Libraries In Malaysia, Sharyna Shafawi, Basri Hassan

Library Philosophy and Practice (e-journal)

The mainstream use of social media has impacted the library as it has been identified to be an efficient platform for libraries to foster networking and enhance engagement with their user community. The unique characteristics of social media with ‘high tech’, ‘interactive’ blend with the ‘human touch’ give a valuable means for libraries to provide information resources and services beyond their physical walls. However, despite its widespread usage, an engagement rate on social media is still low among library users and evaluation of social media use is still elusive and scarce in the library literature. Prior studies have yet to …

The Role Of Social Networks In The Scientific Exchange Of Librarians: A Case Study, Masoumeh Ansari, Elham Shahdadnezhad, Mehrdad Khalidian, Maryam Poorsani

Library Philosophy and Practice (e-journal)

Objective: Investigating the role of social networks in the scientific exchanges of librarians of the public libraries of Kerman province in 2017.

Design and setting: The tool was the standard questionnaire"The Role of Social Networking in the Academic Exchange of Librarians".The statistical population was librarians working in the public libraries of Kerman province,whom were designated as 125 participants by a census method. Questionnaires were distributed between librarians in spring 2017 and analyzed by SPSS21, independent t-test and one-way ANOVA.

Findings: The highest membership record in social networks was 1 to 2 years (28%),the highest usage rate was 1 to 2 …

Cycling Into The Future: Implementation Of Enhanced Bikeways Along San Fernando Street In Downtown San Jose, Patrick Rubens

Master's Projects

In 2012, the City of San Jose acquired funding from the Transportation for Livable Communities Grant Program and began installing “green striped” enhanced bicycle lanes on a 1.5 mile stretch San Fernando Street between Diridon Station and 10th Street connecting San Jose’s Downtown Train Station to San Jose State University. According to city documents, these enhanced bikeways are intended to “enhance the visibility and safety of this route as a primary bikeway.” An important element of the project was the installation of LED streetlights to improve nighttime visibility. This specific project undertaken by the city falls under the umbrella of …

Spartan Daily, May 1, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 38

Context Of Learning And Second Language Development Of Spanish Vowels, Avizia Long, Megan Solon, Silvina Bongiovanni

Faculty Publications

The present study explored development in Spanish vowel production during a short-term study abroad program. The production patterns of a group of learners studying abroad in a 4-week program in the Dominican Republic were compared in terms of overall vowel quality, tendency to diphthongize /e/ and /o/, and vowel duration to those of a similar group of learners studying in the at-home context. Results revealed no significant changes or differences between groups in vowel quality or diphthongization, but a significant improvement (i.e., reduction) in vowel duration for /a/, /o/, and /u/ for the at-home group only. Findings are discussed in …

Improving Demand Modeling In California's Rail Transit System, Rui Liu

Mineta Transportation Institute

This paper analyzes urban rail-fare elasticity and compares the results across four California transit systems. A method of Internet search is adopted to collect monthly transit-fare records from 2002 to 2013. This paper contributes towards improving demand modeling for public transit using more precise and monthly data and applies econometric techniques involving autoregressive integrated moving average (ARIMA) and panel data models. Results show that demand for public transit in California is very inelastic. Any ridership promotion policy may have a heterogeneous impact across transit systems.

Establishing A Central Archive For Transit Passenger Data, Gregory Newmark, Hilary Nixon

Mineta Transportation Institute

This report describes the rationale, background, establishing organization, and future steps of CATPAD, the Central Archive for Transit Passenger Data. The Central Archive for Transit Passenger Data is a repository that collects, indexes, archives, and makes available online the transit survey instruments, data, and reports collected across the country. This resource is unique in its focus on the disaggregated information of individual transit users – information that is critical for a range of transportation planning analyses. In addition, where available, CATPAD contains aggregated information, such as station boardings and service and fare schedules, to provide key context for the disaggregate …

An Analysis Of Vehicle Ramming As A Terrorist Threat, Brian Michael Jenkins, Bruce R. Butterworth

Mineta Transportation Institute

Ramming attacks in which drivers deliberately plow their vehicles into public gatherings, pedestrians, or bicyclists, have become an increasingly common terrorist tactic. This MTI Security Perspective, by Brian Michael Jenkins and Bruce R. Butterworth analyzes 78 vehicular attacks between January 1973 and April 2018. According to their analysis, it is a growing trend, and a frightening one. The 78 attacks led to 281 deaths and around 1,200 injuries. Sixteen attacks took place between 1973 and 2007, while 62 took place between 2008 and April 2018. Thirty of these occurred in 2017 and the first four months of 2018 alone.

Use Of Legal Information Sources And Services By The Undergraduate Students Of Government Law College, Coimbatore, Tamilnadu State, India : A Study, Ramasamy K Dr., Padma P Dr., Helan Ranjitham C Ms

Library Philosophy and Practice (e-journal)

The present study is undertaken to investigate the use of legal information sources and services by the undergraduate students of Government Law College, Coimbatore, Tamilnadu State, India. It is a descriptive research study which employed questionnaires to collect data from 200 students who are pursing III, IV and V year of undergraduate law courses. The findings of the study reveal that : A majority of 83 students need human rights information and 78 students need academic information. A majority of 62 (93.94%) students know and use textbooks, 50 (75.76%) know and use law books and 49 (74.24%) know and make …

Spartan Daily, April 26, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 37

Spartan Daily, April 25, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 36

Identifying Non-Use Of Library Services By Faculty In A Ghanaian University, Edward Mensah Borteye, Kodjo Atiso, Afia Densi Asare-Kyire Knust

Library Philosophy and Practice (e-journal)

This paper aims to primarily investigate among faculty the reasons for non use of library services and resources at the Kwame Nkrumah University of Science and Technology, the category of non users and also how to improve usage. The study adopts a descriptive survey design. Fifty-six (56) out of 1018 faculty respondents were identified as non users and this formed the basis of the study. Data was mainly collected by questionnaire. The information sources respondents mostly used included their own textbooks; Internet; electronic journals and ebooks etc. Reasons adduced for non use of library services included: no time to visit …

Availability Of Library Facilities, Knowledge Sharing As Determinants Of Job Performance Of Library Staff In Southwest Nigeria, Olatunji F. Ajegbomogun, Olubukola Basirat Diyaolu

Library Philosophy and Practice (e-journal)

It is pertinent for the library staff to work in the direction of providing adequate information resources that will satisfy the library users and sustain effective library service delivery. This study examined on how the availability of library facilities can enhance knowledge sharing among librarians and improves their job performance. The study adopted a descriptive survey design and total enumeration that covers staff in the three universities in Southwest Nigeria. They are the Federal University of Agriculture, Abeokuta, University of Ibadan, Ibadan and University of Lagos, Lagos. The questionnaire was the instrument used to collect data for the study. The …

Perception And Satisfaction Level Of Remote Login Access Users: A Study, Jayalakshmi -, Mahabaleshwara Rao, Shivananda Bhat K

Library Philosophy and Practice (e-journal)

The library is a knowledge center where all the resources, regardless of print and e-resources are made available to the user. E-resources are the backbone of any digital library in this information superfluous era. Most of the modern library users are referring e-resources for their learning, teaching and research activities. Remote login access to e-resources is the best practice of any library which helps the users to access their desired information wherever they stay without wasting time. It gives an opportunity for the best use of the e-resources and offers easy access to various resources of the library through its …

Utilisation Of Information Resources Among The Civil Service Exam Aspirants At Chennai: A Study, S Thanuskodi, Kalyani Ks

Library Philosophy and Practice (e-journal)

An information literate person achieves success in his career and life due to his intellectual knowledge and ability in selecting the best information resources available in plenty. Evolution of internet has changed the information history. Plenty of resources reaches infinite number of users but what requires for an individual is the information skill to locate and utilize the best information sources. To qualify in civil service exams in one of the toughest challenge but yet can be achieved if smartly planned. Smart planning can be viewed as what to read, what not to read, what to choose, what not to …

Spartan Daily, April 24, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 35

Impact Of Indigenous Publishing On Educational Development In Nigeria: A Case Study Of Selected Publishers In Ibadan, Susanah O. Tomomowo-Ayodele Mrs.

Library Philosophy and Practice (e-journal)

Four publishing companies in Ibadan were sampled to determine their impact on availability and accessibility of indigenous books in Nigeria educational sector, the impact of indigenous publishing on educational development in Nigeria, constraints to indigenous publishing in Nigeria and ways of promoting indigenous publishing in Nigeria. A survey of quantitative method was conducted with questionnaire as data gathering instrument. The population of study was 100 being the sum of 25 respondents randomly selected from each publishing company. Frequency counts and percentages were adopted for data analysis. Results showed that that indigenous books are available and accessible in Nigeria education sector, …

Spartan Daily, April 19, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 34

Fear Of Etiolation In The Age Of Professional Passion, Kathleen F. Mcconnell

Faculty Publications

Recent analysis of academia credits neoliberalism for its destabilization. Neoliberalism alone does not explain academics’ conflicted attachments to a precarious professional life or the tendency to embrace normative conceptions of passion and shun professional decline. The quarantine on decline is analogous to the exemption that J.L. Austin imposed on theatre: both deny constitutive power to certain statements and harbor a fear of queerness. Four essays published in Text & Performance Quarterly illustrate how academics quarantine professional fears and doubts. A fifth finds that the deterioration of professional accomplishments loosens normative associations to make space for other, queer relations.

Spartan Daily, April 18, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 33

Evaluation Of Open Data Government Sites: A Comparative Study, Jayanta Kr Nayek

Library Philosophy and Practice (e-journal)

The problems of open data government sites are mainly in the way data is presented by various government data repositories. There are no metadata standards, specifications, or protocols to achieve better discoverability and interoperability. This paper aims to find a way to solve the problems with open data government sites and propose a framework to provide web based data services which will be semantically structured and also propose a common metadata standard or mechanism for interoperability. Six data government sites have been selected for the study, according to the more number of dataset available and also to cover all continents …

Spartan Daily, April 17, 2018, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2018

Volume 150, Issue 32

Assessment Of Ict Competencies Of Library Staff In Selected Universities In Kwara State, Nigeria, Tunde Toyese Oyedokun, Fausat Ayobami Oyewumi, M Lawal Akanbi Phd, Dolapo Medinat Laaro Mrs

Library Philosophy and Practice (e-journal)

ABSTRACT

Information and communication technology (ICT) has changed the world of library such that activities been carried out manually before are now been automated. The work of library staff are now being characterized by information and communication technologies. Academic libraries were observed to be more equipped with information infrastructures more than any other type of libraries, but no library no matter how well equipped that doesn’t require the service of a workforce that is highly competent in the use of ICT tools, as such information infrastructure will remain unused or under-utilized. It is in connection to the above, that this …