“I Love What I Do, I Just Don't Love Where I Do It,”: An Exploration Of Job-Related Tension And Well-Being Of Professional Academic Advisors, Cynthia Cruger

Theses and Dissertations

This dissertation examines the intersection of job-related tension and workplace well-being among professional academic advisors through the lens of the Job Demands-Resources (JD-R) model. The purpose of the study is to address a gap in advising scholarship by exploring job demands and resources in advisors’ experiences in different advising models and institution types. A scoping literature review addresses advising as a profession, positive organizational psychology frameworks such as the PERMA model, and job-related tension concepts like role overload and ambiguity. Existing research indicates advisors have high job satisfaction despite job tension, and the JD-R theory is used to set a …

Performance-Based Funding’S Influence On Higher Education Through The Eyes Of Department Chairs, Jonathan W. Lackland

Theses and Dissertations

Performance-based funding (PBF) has become a widely adopted policy in higher education, linking state appropriations to measurable outcomes such as graduation rates, degree completions, and workforce alignment. While PBF aims to enhance institutional accountability and efficiency, its implementation has raised significant concerns about equity and political influence. This dissertation examines the political equity and implications of PBF policies through a mixed-methods approach, including surveys, interviews with department chairs, and critical discourse analysis of state statutes and legislative debates. The findings reveal that PBF often exacerbates inequities, particularly for non-flagship universities serving diverse and under-resourced student populations. Department chairs expressed concerns …

Values-Based Behavioral Frameworks As Contributors To Organizational Culture In Higher Education: A Literature Review, David J. Park Do

Posters

Colleges and universities almost universally publish statements of institutional values, yet a gap often persists between those stated values and the regularly observed behaviors. This review examines how that gap relates to culture in higher education institutions and specifically explores how translating values into observable behaviors contributes to organizational culture. This literature review used a structured, criteria-guided approach to source identification, selecting sources against three constructs: 1) institutional adoption of values-based behavioral frameworks, 2) organizational culture in higher-education settings, and 3) the perceptions through which organizational members perceive culture. The resulting corpus of 40 sources spans organizational culture scholarship, virtue …

The Influence Of First-Year Seminar Course Modality On The Academic Outcomes Of First-Generation College Students, Keia Dodd

College of Graduate Studies: Theses & Dissertations

When universities effectively implement first-year seminars, a popular type of support designed to assist students during their initial year of college, they can meaningfully boost the academic performance of first-generation college students. This study examined whether first-year seminars influenced the academic outcomes of first-generation college students at a specific institution compared with those of their continuing-generation peers. Specifically, it investigated the extent to which course modality (face-to-face, online, or hybrid) influenced variation in first-semester grade point average (GPA) and first-to-second-year retention after controlling for race, sex, and first-generation status. The sample included 7,848 first-time undergraduate students. Multiple linear regression was …

Where Joy Lives: Black Students, Faculty, And Staff At Pwis, Chyna Hart

West Chester University Graduate Theses, Dissertations, and Final Projects

Matriculating into Predominately White Institutions (PWIs) can be challenging for Black students due to racism. However, Black faculty and staff play an important role in combating these challenges and creating supportive and joyful spaces for these students. Using Narrative Inquiry, this study examined the role that Black faculty and staff played in fostering Black Joy for Black students at Predominately White Institutions (PWIs). Participants were self-identified Black students, faculty, and staff who are 18 years or older and were affiliated with a mid-size four-year PWI in the northeastern region of the United States. The study utilized two data collecting instruments …

Supporting First-Generation College Student Success Through Increased Participation In High-Impact Academic Practices, Michael Daly

University of the Pacific Theses and Dissertations

First-generation college students, those with neither parent having earned a bachelor’s degree, represent approximately one-third of all students attending college in the United States. Many enter college not fully prepared for success and, despite decades of research and the development of a variety of student support interventions, substantial and lasting improvements in their institutional retention and graduation rates on a national level have been elusive. This persistent issue creates a variety of negative consequences for the students, the institutions they attend, and society. The purpose of this action research study was to develop recommendations for improving the practice of supporting …

A Qualitative Case Study Exploring The Processes And Criteria For Presidential Leadership Selection In Three United States Higher Institutions Of Learning, Gabriel Kofi Boahen Nsiah

Dissertations

Background of the Problem

Today, research on U.S. higher education presidential search processes is limited, and existing literature characterizes these searches as reactive postures that are secretive, closed-door practices that have not adapted to the early signals of external seismic change. According to Quincy Martin (2021), “the world has evolved (p. 99).” Therein lies the problem. Quincy Martin insists, “Higher education has entered a period of upheaval, aided by new technologies, but hampered by political and cultural shifts. These are only amplified by modern, warp-speed information-sharing practices. All of this has exacerbated the consequences of scandals that threaten the stability …

Values-Based Behavioral Frameworks As Contributors To Organizational Culture In Higher Education: A Literature Review, David J. Park Do

Papers

Colleges and universities almost universally publish statements of organizational values, yet a gap often persists between those stated values and the regularly observed behaviors. This review examines how that gap relates to culture in higher education institutions and specifically explores how translating values into observable behaviors contributes to organizational culture. This literature review used a structured, criteria-guided approach to source identification, selecting sources against three constructs: 1) institutional adoption of values-based behavioral frameworks, 2) organizational culture in higher-education settings, and 3) the perceptions through which organizational members perceive culture. The resulting corpus of 40 sources spans organizational culture scholarship, virtue …

Instruction Vs. Infrastructure: Asymmetric Returns In U.S. Higher Education, Shaibu Yahaya

Graduate Research Theses & Dissertations

Despite massive increases in funding, U.S. higher education degree output has stagnated—a paradox often attributed to external cost pressures like Baumol’s cost disease. This paper tests an alternative hypothesis: that internal resource misallocation, specifically the accumulation of noninstructional liabilities, actively crowds out educational productivity. Using a panel of 26,603 institution-year observations, I estimate the university production function via a fixed-effects Poisson specification, adjusting all financial inputs using the Higher Education Price Index. The results expose a stark asymmetry in productive returns: a 10% increase in instructional spending drives a 1.76% increase in degree production (β = 0.176). In contrast, the …

An Ethnographic Study Of First-Generation Alumni At Dartmouth College: Perspectives From Alumni, Faculty, Staff, And Administrators, Brittney A. Roden

Dartmouth College Master’s Theses

First- generation college students (FGCS) often face challenges adapting to the academic and social environments of elite institutions like Dartmouth College. Lacking familial experience in higher education, they must decode unspoken institutional norms, contributing to stress, social isolation, and barriers to accessing institutional support. This study examines how FGCS experience academic pressure, social belonging, and engagement with campus systems, and how these shape their personal and professional trajectories. Drawing on participant-generated audio diary journals with alumni, qualitative interviews with faculty and staff, and a review of existing literature, this research highlights the interplay of academic stress, coping strategies, cultural capital, …

The Teacher Shortage Crisis: How Workplace Relationships Influence Retention, Attrition, And The Education Labor Market, Jeremy Brooks

University of the Pacific Theses and Dissertations

This study took a closer look at how high school teachers perceive the ongoing teacher shortage, with particular attention to how workplace conditions and the broader school climate impact whether they choose to stay in the profession. Special focus was given to teachers in their first five years, a group especially vulnerable to early attrition. As the conversation around teacher turnover grows louder, this research seeks to better understand what’s driving teachers’ decisions from their own perspectives, not just policy data or administrative assumptions.

The study used a basic qualitative research design, relying on one-on-one, in-depth interviews to gather insights …

Coaching-Based Leadership Communication In Higher Education Hybrid Work Environments, Lisa Erck

University of the Pacific Theses and Dissertations

This study examined how coaching-based leadership (CBL) communication practices were associated with participants’ perceptions of communication, collaboration, and engagement within a hybrid higher education work environment. Grounded in constructivist leadership theory (CLT), CBL, and action research (AR), the study explored how intentional shifts in leader communication behaviors influenced team interactions over time. Using a qualitative AR design, I partnered with a higher education administrative leader and their team in a hybrid setting. The participant group included the leader and their direct reports. Data were collected across iterative AR cycles through semistructured interviews, observational data, and participant reflection journals. Data analysis …

Navigating Hunger And Academic Success: College Students’ Experiences With Food Insecurity And Campus Food Pantries, Casey J. Weaver, Carl H. Sorgen, Cordelia D. Zinskie

Journal of Higher Education & Student Affairs

Food insecurity is a growing issue faced by many college students, and there is an increasing call for more qualitative research examining food insecurity on college campuses. It may be posited that students who experience food insecurity but have access to resources are more likely to succeed academically than those without access to such resources. This research examined how the resources provided to college students experiencing food insecurity influenced their academic success at a university in the United States. This study explored the experience of four students who identified as food insecure and utilized campus resources to address this issue. …

Good Trouble For Good Debt? A Comparative Analysis Of Financial Factors And Racial Differences In U.S. Student Loan Debt Burdens, Carlton R. Smith, Kim E. Bullington, Matthew J. Smith

Journal of Higher Education & Student Affairs

This study examines the relationship surrounding undergraduate student loan debt burdens and income levels post-graduation, focusing particularly on the financial impacts of both on Black student borrowers. Using two datasets from the National Center for Education Statistics, our quantitative analysis highlights that while student loan debt in and of itself is not problematic in theory, when combined with other factors and barriers, debt becomes an additional stressor potentially impeding student success during and after college. We offer short-, intermediate-, and long-term implications, while also highlighting examples of targeted intervention programs tailored to specifically benefit Black student borrowers.

Comparing Gpas Of First-Time Students Based On Admissions Decision Date, John M. Adkins

Journal of Higher Education & Student Affairs

With the upcoming demographic shift, higher education administrators are aiming to enroll and retain as many students as possible. With this increased focus on enrollment and retention, a question that can be asked is whether students admitted late (two weeks prior to the start of the full term) will be less academically successful after their first full academic year? To study this question, the first-time, full-term cohorts for the fall 2020, 2021, and 2022 were obtained from Georgia Southern University. The data collected were the admissions decisions and registration dates, fall term GPA, spring term GPA, and cumulative GPA. The …

Where You Work Still Matters: A Content Analysis, Catherine E. Gonzalez, Ramona Meraz Lewis, Brianne Steele

Journal of Higher Education & Student Affairs

This qualitative content analysis examines institutional differences in student affairs work through 234 articles from JCSD and JSARP (2006-2023). The study explores the relevance of Hirt's (2006) original framework and identifies emerging themes. Findings reveal research imbalances across institutional types and growing attention to diversity, equity, inclusion, and Professional Competencies. Gaps exist in reward structures, career transitions, and research on institutional fit. Implications for scholarship, graduate preparation, and practice are discussed.

Entry Requirements As Predictors Of Early Academic Success And Student Performance In Undergraduate Occupational Therapy Education, Eileen Du Plooy, Daleen Casteleijn, Denise Franzsen, Gopika Ramkilawon

Journal of Occupational Therapy Education

The selection process for health sciences programs such as occupational therapy is complex, involving a combination of academic and non-academic selection criteria as entry requirements. This study aimed to investigate the predictive value of entry requirement variables on academic performance during the first and second year of an undergraduate occupational therapy program in South Africa. A quantitative, cross-sectional design was utilized, and the sample included 129 first- and second- year occupational therapy students. Data was collected retrospectively through educational data mining of university records and institutional dashboards. The variables analyzed included National Senior Certificate Grade12 (NSC12) grades (Mathematics, Life Sciences, …

Emotional Labor, Well-Being, And Community Care In Student Conduct Administration, Tiffany Shierling, Kelly Burlison

Journal of Higher Education & Student Affairs

This explanatory sequential mixed-methods study examined emotional labor, stress, and coping among student conduct administrators (SCAs). SCAs work in emotionally intensive, high-stakes environments that require balancing student development, institutional risk management, and legal compliance. Despite clear parallels to other helping professions, the emotional toll of student conduct work remains underexamined. Grounded in self-compassion theory and resilience theory, this explanatory sequential mixed-methods study examined the emotional labor demands, stressors, and coping strategies experienced by SCAs in higher education. Quantitative (n = 101) findings revealed strong relationships among stress, burnout, and anxiety, while individual self-care practices offered limited protection without institutional support. …

Negotiating Disability Stigma In Undergraduate Students With Academic Accommodations, Demetruis Leonard, Pietro A. Sasso

Journal of Higher Education & Student Affairs

To understand how undergraduate students diagnosed with a disability who receive academic accommodations negotiate stigma, this phenomenological qualitative study was conducted at a midwestern private university using Gibson's (2006) Disability Identity Development Model. Findings from this study of six undergraduates receiving academic accommodations suggest they qualified for reasonable accommodations to guarantee equal access and mitigate the impact of their diagnosed ADHD, depression, and/or anxiety and were granted academic accommodations such as extended time for testing and assignments. These students also used family, friends, and peers to support the navigation of the negative stigma of being perceived as “lazy” or “taking …

Data Utilization In Facilities’ Performance Management Decision- Making At U.S. Four-Year Public Institutions: A Cross-Sectional Exploratory Study, Tanaporn Supanichrattana

Theses and Dissertations

The growing complexity of higher education finance, aging infrastructure, and rising accountability expectations has intensified demands on facilities organizations to manage institutional assets strategically. As colleges and universities face sustained fiscal constraints and expanding operational pressures, the ability of facilities leaders to use data to inform performance management has become increasingly critical. Despite this importance, limited empirical research has examined how facilities leaders integrate data into decision-making within public higher education contexts.

The quantitative study employed a cross-sectional, exploratory survey design to investigate data utilization practices among facilities leaders at U.S. public four-year institutions. Guided by the Data–Information–Knowledge–Wisdom hierarchy and …

Retention In A Community College In A Rural State In The Midwest: Factors Associated With Persistence And Withdrawal, Samantha Reeves Grady

Dissertations and Theses

This qualitative case study examined the factors associated with students’ persistence or withdrawals from courses during the Fall 2025 semester at a community college in the Midwest. Guided by research questions exploring what factors supported students in completing their courses and what prompts course withdrawals. Data was collected through semi-structured interviews and focus groups with students who had withdrawn from one or more courses during the Fall 2025 semester. Using thematic analysis, several key themes emerged. Findings indicated that academic difficulties contributed significantly to student withdrawals. Additionally, course load intensity and competing external factors further hindered student persistence. Students, in …

Accessing Campus Mental Health Services In A Nigerian Southwestern University: Barriers To Academic Success, Caroline Dada

Electronic Theses and Dissertations

Mental health disorders are a significant health concern among higher education institutions in sub-Saharan Africa, including Nigeria. A substantial treatment gap exists in the Nigerian healthcare system, and this gap is further worsened by cultural and religious barriers, which reinforce stigma that discourages students from seeking professional help. This qualitative narrative inquiry explored the barriers students encountered when accessing mental health services at a university in Southwestern Nigeria, to increase service access. Qualitative semistructured interviews were conducted with seven professional mental health providers at a university counseling center between March and April 2025. Inductive thematic analysis was used to identify …

Autonomy Without Alignment: Professional Development And The Fragmented Ai Landscape In Higher Education, Kelly D. Muller

Essays in Education

Higher education’s strong commitment to autonomy and academic freedom has produced a fragmented and ethically inconsistent approach to artificial intelligence (AI) professional development. As AI reshapes teaching, assessment, authorship, and academic integrity, faculty responses range from prohibition to enthusiastic adoption, often without shared institutional guidance. Current professional development efforts are largely optional, tool-focused, and reactive, leaving instructors to construct individual ethical frameworks while students encounter inconsistent expectations across courses. This variability raises concerns about equity, accountability, and institutional risk. Drawing on scholarship related to academic freedom, AI governance, and diffusion of innovation, the article proposes a three-layer model that reframes …

Not Just Cheap Labor: A Critical Mixed Methods Assessment Of Working Learner Supervision To Advance Equitable Work-Integrated Learning, Jonathan D. Fuller

Theses and Dissertations

This study examines how supervisory relationships shape the quality of on-campus student employment (OCSE) as a work-integrated learning (WIL) experience, with particular attention to the experiences of working learners (i.e., student employees). Situated in response to growing student demand for meaningful, career-relevant work opportunities in college, the study investigates how universities can leverage existing OCSE roles to expand access to WIL. Using a mixed methods explanatory social justice design, the research integrates working learner responses (N = 478) to the Student Supervisor Support Measure with interviews of students and supervisors in relationships characterized as both supportive and cross-identity.

Survey …

Student Codes Of Conduct, Institutional Isomorphism, And Restorative Justice: Practice And Implementation In The State University Of New York (Suny) System, Alexandra Athens

Electronic Theses & Dissertations (2024 - present)

The student conduct field constantly must balance the legal requirements of the federal and state governments with providing an educational environment for students to learn and develop valuable skills in conflict management, problem solving, and communication. Each higher education institution has a student code of conduct detailing the policies and procedures by which students are expected to abide. These codes of conduct carefully combine the legal requirements and educational goals of each institution’s conduct office. This study analyzed the prevalence of restorative justice practices and other common practices in the codes of conduct at 4-year institutions in the State University …

Negotiating Quality: A Critical Discourse Analysis Of American Higher Education Policy, John A. Foisy

Electronic Theses & Dissertations (2024 - present)

This qualitative study examined how institutional quality is constructed, communicated, and negotiated through the accreditation process in U.S. higher education. Drawing on a multiple case study design, the research analyzed accreditation-related documents from eight institutions undergoing reaffirmation, including self-study reports, peer review team reports, Commission action letters, and institutional responses. The study was guided by three research questions: (a) What institutional signals of quality are evidenced in self-studies? (b) In what ways does the accreditation process represent a negotiation between accreditors and institutions? (c) What implied views of institutional quality emerge from accreditation discourse?

The study employed a multilayered analytical …

Understanding Support And Success: A Cross-Group Analysis Of Student Support Services And Nontraditional Graduate Student Experience, Erica Shudt

Electronic Theses & Dissertations (2024 - present)

This study explored how nontraditional graduate students perceive their experiences with student support services within a Research 1, public university. The purpose of this study was to understand how these services impact their overall academic experience. Findings from semi-structured interviews with nontraditional graduate students and student support staff using a qualitative approach revealed four themes. These themes included (1) a shared emphasis on connection and belonging, (2) flexibility as a foundation for support and success, (3) individualized student-centered support, and (4) the acknowledgement of nontraditional student support identity. Both groups identify that meaningful support is within relationships with faculty and …

The Un-Bridged Pipeline: Leading And Preparing Women Of Color To Senior-Level Higher Education Administration, Jacqueline D. Slater

UNF Graduate Theses and Dissertations

Despite increased educational attainment among Black women, representation in senior‑level leadership positions within higher education remains limited. This qualitative study examines the experiences of Black women who serve or have served in senior‑level academic administrative roles and explores how those experiences inform guidance, preparation, and decision‑making for future Black women leaders. The study focuses on practical barriers, workplace realities, and strategies that shape leadership entry, advancement, and retention.

Using a descriptive case study design, five Black women with professional experience as presidents, provosts, vice provosts, and academic deans participated in semi‑structured interviews lasting 45 to 75 minutes. Purposeful sampling ensured …

Impact Of Instagram Flyers In Higher Education: Within Resident Assistant Program Attendance Marketing, Mary J. Mcdonald

Liberal Studies (MA) Final Essays

This exploratory pilot study examines whether posting Instagram digital flyers affects Resident Assistant (RA) program attendance in the higher-education Housing and Residence Life (HRL) context. Instagram has emerged as a dominant channel of communication among Generation Z (1997-2012). As a result, higher education institutions have increasingly used social media to prompt student engagement and foster belonging, in hopes of strengthening retention. Using a quasi-experimental matched comparison design, attendance data from the 2024 academic year without Instagram flyers were compared to the 2025 academic year with Instagram flyers. The independent variable was the implementation of Instagram digital flyers, and the dependent …

Student Loan Debt And Higher Education Disruptions During Covid-19, Arielle Kuperberg, Danny Turkson, Joan Maya Mazelis, Katherine Fredricks, Anurag Pant

Journal of Student Financial Aid

We collected and analyzed a survey of 1,018 undergraduate students enrolled at a public regional university in Spring 2021, examining pandemic disruptions to education, living situations, and finances in the first year of the pandemic, and their relationship to loan presence and reports of taking out more loans as a result of the pandemic. Over half of students had student loans, and over one-third of them reported that they increased loan debt due to the pandemic. Results revealed pandemic-related academic and financial disruptions increased student debt for some. Students with loans were also more likely to have moved out of …