Hospitality Administration and Management Commons^™

Impact Of Students’ Satisfaction With Their Internship Experience On Their Career Decision Intention To Stay In The Chinese Hospitality Industry: Moderating Role Of Organizational Climate And Organizational Culture, Lan Lu

FIU Electronic Theses and Dissertations

This nonexperimental, quantitative study (N = 318) examined the hypothesized model of the relationship between Chinese interns' level of satisfaction, perceptions of organizational climate, perceptions of organizational culture, and career decision intention to stay in the hospitality industry when they graduate. An internet-based self-report battery of four scales was administered to students with an internship experience from the Marriott Tianjin China Program, a branch of the School of Hospitality & Tourism Management at Florida International University (FIU). Hypotheses were tested through correlational analyses and hierarchical regression analytic procedures.

The results show that the variables interns' satisfaction, perceived organizational climate, …

Tourist Responses To Tourism Experiences In Saudi Arabia, Faisal Mohammed Aldakhil

FIU Electronic Theses and Dissertations

A decade ago, the Kingdom of Saudi Arabia (KSA) was not perceived to be a popular tourism destination except for religious purposes, the government of KSA has been proactive in recent years building new destinations, changing longstanding policies, focusing on tourism and hospitality education, and renovating its image to attract domestic and international tourists. Tourism contributed to almost 9% of the Kingdom’s GDP in 2018, around 65 billion dollars (WTTC, 2019). The purpose of this paper is to understand the sentiment that tourists have regarding the new tourism campaigns in KSA, to have transparent feedback about the experiences and services …

The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii

FIU Electronic Theses and Dissertations

This nonexperimental, correlational study examined the relation among job fit,

psychological climate, and employee engagement and discretionary effort and job

performance. An Internet-based self-report survey was administered to a sample of 307

cruise line customer contact center reservation agents. The research hypotheses were

evaluated using correlational and hierarchical regression analytic procedures.

Job fit and psychological climate were linked positively and significantly with

employee engagement and employee engagement accounted for significant variance in

both discretionary effort and job performance. In evaluating the discretionary effort

conceptual model, after statistically controlling for gender, ethnicity and amount of job

experience, the results of the …

Perception Of Travel Motivation And Intention For Chinese Cruise Travelers: Toward An Integrated Model, Tianyu Pan

FIU Electronic Theses and Dissertations

Understanding the decision-making process and predicting cruise consumers behavior are critical. This study develops and tests a structural equation model (SEM) using the Theory of Planned Behavior (TPB) and Motivation – Satisfaction Theory to explain Chinese consumers travel motivation and behavioral intention in the cruise industry. Nine hypotheses were proposed regarding the relationships between second-order factor Motivation, travel satisfaction, and the original TPB constructs. Results of the study demonstrated that the integrated model fits the data relatively well, exploring the driving factors of Chinese consumers to participate in cruise travel. The path weight of every hypothesis is significant, and all …

#Fomo: How The Fear Of Missing Out Drives Consumer Purchase Decisions, Michelle Van Solt

FIU Electronic Theses and Dissertations

This research focuses on consumers’ experiential purchase decisions motivated by the fear of missing out (FOMO). I propose that consumers are more likely to attend an event when individuals with whom they have strong (weak) interpersonal ties will be present, because consumers will experience higher (lower) levels of FOMO. The results of one qualitative and four quantitative studies, including a behavioral study, demonstrate that purchase intent is higher when participants imagine that their close friends (i.e., strong ties) will attend, an effect mediated by FOMO and anticipated regret. Furthermore, the type of experience (i.e., ordinary, extraordinary) moderates the relationship of …

Employees’ Responses To Positive Feedback From Customers And Managers, I Hsuan Tsai

FIU Electronic Theses and Dissertations

The purpose of this research is to understand the impacts of positive feedback from customers and managers and the extrinsic rewards and intrinsic rewards on job satisfaction. Furthermore, this research will examine how employees in the hospitality industry react to positive feedback and to explore whether this positive feedback has practical applications to help increase employee satisfaction. A total of 500 questionnaires were distributed, 339 valid surveys from respondents with experience working in the hospitality industry were returned. The results indicated that positive feedback from customers as well as summarized positive customer feedback delivered by managers have positive relationships with …

A Quantitative Investigation Exploring Illicit Drug Use Inside And Out Of The Foodservice Industry, Kristen Kaminski

FIU Electronic Theses and Dissertations

The primary purpose of this study was to perform a follow-up quantitative investigation of foodservice employees’ illicit drug use behaviors, experiences with illicit drug use prevention efforts, and perceived negative outcomes associated with illicit drug use as compared to the non-foodservice labor force. An online survey was designed for this study to collect data and independent t-tests were conducted to analyze the data and test the hypotheses. Results indicated foodservice employees are more likely to use illicit drugs and are more concerned with short-term negative outcomes as a result of illicit drug use than the non-foodservice labor force. Furthermore, illicit …

Examining How Wi-Fi Affects Customers Loyalty At Different Restaurants: An Examination From South Korea, Jiyeon Jeon

FIU Electronic Theses and Dissertations

The main research objective of this study was to determine whether Wi-Fi affects customer's loyalty and how its impact differs depending on the type of restaurants: coffee shops, fast food restaurants, and casual dining restaurants. For the study I designed a primary field survey to collect data and performed multiple linear regression analysis to test the study hypotheses.

Findings show that Wi-Fi service factors turned out to be significant for all types of restaurants for both attitudinal and behavioral loyalty. Wi-Fi service factors were more important for coffee shop loyalty than fast-food restaurants or casual dining restaurants. However, not all …

Perceived Value Of Fast-Food Restaurant Franchises In The Usa, Yisak Jang

FIU Electronic Theses and Dissertations

The main research objective of this study was to find out whether perceived value significantly affects consumers’ purchase intention. Additionally, this study examined if there are any significant differences in perceived value for different fast-food restaurant brands and attempted to identify which fast-food restaurant is perceived to be the industry leader.

A total number of six fast-food restaurants (McDonalds, Subway, Starbucks, Wendy’s, Burger King, and Taco Bell) were selected. Findings showed that among the five perceived service value dimensions, Starbucks is the leader in terms of quality, emotional response, and reputation.

Multivariate analysis of variance (MANOVA) and multiple regression analysis …

The Impact Of Different Types Of Media On Tourists' Behavioral Intentions, Jihwan Park

FIU Electronic Theses and Dissertations

The primary purpose of this study was to examine how much different types of media affect a tourist’s decision when choosing a destination to travel. Further, this study attempted to investigate the impact of the different types of media on a tourist’s behavioral intentions. A primary field survey was designed for this study to collect data and multivariate analysis of variance (MANOVA) was performed to analyze the data and test the hypotheses. As a result, the most influential media form for choosing a destination to travel was social media, while brochure ranked the last. Subsequently, demographic factors showed noticeable propensities …

Consumer Perceptions Of Sustainability In The Cruise Industry, Lindsay Marie Ackerman

FIU Electronic Theses and Dissertations

This thesis addresses the lack of available research regarding consumer perceptions of sustainability in the cruise industry. The study was conducted by administering an anonymous online survey with cruise message board participants and social media users. The survey was available to all consumers, including consumers who have not cruised. The survey focused on general reasons a consumer books a cruise, consumer travel behaviors, sustainability of the cruise industry, and sustainable factors that may impact a consumers’ choice of a cruise line. The goal of this research was to determine any patterns and trends that may emerge regarding consumer perceptions. The …

A Study To Determine The Effectiveness Of Employee Hiring Programs In The Catering Business In The South Florida Area, Jong-Hoon Chung

FIU Electronic Theses and Dissertations

The purpose of this study was to determine the effectiveness of employee hiring programs in the catering business in the South Florida area. The descriptive survey method was used for the gathering of the primary data source. The study was conducted by supporting the hypothesis. The hypothesis stated that employee hiring programs in the catering business in the South Florida area are generally ineffective.

A Study To Analyze The Degree Of Hurricane Preparedness In Selected Miami Beach Hotels, Gina Brink

FIU Electronic Theses and Dissertations

It is necessary and important to know what can happen to thousands of people in coastal areas when one day they will be hit by hurricane wind and storm surge. Between 1960 and 1970, the number of people living and vacationing on the coast soared more than 40 percent. During the last 50 years, a great number of hotels has been built on Miami Beach, which makes this area more vulnerable than it ever was before. Insuring the safety of its guests and employees under all circumstances is a very important part of a hotel's security and safety program. It …

The Development Of A Risk Prevention Safety And Security Program And Its Application Into Selected Miami Hotels, John Cochran

FIU Electronic Theses and Dissertations

The purpose of this thesis is to develop a risk prevention safety and security program for the major problem areas of hotel operations. This includes general hotel safety and security, personnel, lock and key control, lighting and fire prevention. It will then evaluate randomly selected hotels in the Miami area to determine how well they meet the criteria set forth in this program.

This thesis will use related texts, periodicals and published articles to develop a the risk prevention safety and security program. The data to determine how well selected Miami hotels responded to this program was developed through the …

A Study To Identify The Motivation Compelling The Business Traveler To Choose A Specific Airline In The Miami To Atlanta Market And To Develop A Marketing Strategy, Anne L. Applefeld

FIU Electronic Theses and Dissertations

The purpose of this study was to determine if the business traveler's behavior is influenced by brand loyalty. This brand loyalty, which became evident through the use of a survey, was then to be thoroughly evaluated. In order for this information to be best understood and utilized as the basis of future marketing strategies, much research was undertaken and its significance explained in relation to the airline industry as it exists at present.

The results and conclusions of this study indicate that the airline industry is, for the most part, taking a successful approach in attracting business travelers. These travelers' …

A Study To Determine And Analyze The Attitude Of Restaurant Operators In Miami Beach Toward The Use Of Credit Cards At Their Establishment, Yair Eldar

FIU Electronic Theses and Dissertations

The Statement of the Problem: The purpose of this study is to determine and analyze the attitude of restaurant operators in Miami Beach toward the use of credit cards at their establishment.

A Study Of The Impact Of Field Experience In Hospitality Education, Peter Okon Agbomi

FIU Electronic Theses and Dissertations

The purpose of this study was to find out the impact of field experience in hospitality education and whether such field experience and others such as semi-practicum, the cooperative, and the work study programs will not play an important role of a closer alliance between the academic and the hospitality industry.

II. If it is justifiable to say that it is possible to provide field experience which will enhance the professionally oriented course work, while educators and employers strive to design curriculum that is needed to meet the educational and the industry demands and goals.

Labor Turnover : Its Causes, Consequences, And Control Strategy In Five Selected Restaurants In The Miami Area, Anthony Odey Agbeh

FIU Electronic Theses and Dissertations

The purpose of this study is to identify and analyze the basic causes of food service employee turnover in five selected restaurants in the Miami area. The withdrawal behavior in this study is treated in terms of controllable turnover, for the purpose of management, learning more about what action to take to solve this problem which has eaten into the fabric of the hospitality industry.

The aim is to find out from the food service employees and management view of work for the purpose of identifying the variables which cause an employee to voluntarily leave a job.

The objective is …

A Study To Determine The Basic Requirements Of International Hotel Chains When Investing In Latin America, And Also To Analyze If Colombia Meets These Basic Requirements, Carlos Alberto De Freitas

FIU Electronic Theses and Dissertations

No abstract provided.

A Study To Determine If Foodservice Managers Are Utilizing Time Management Techniques And To Develop Guidelines To Help The Foodservice Manager In Being More Time Effective, Claude A. De Lucia

FIU Electronic Theses and Dissertations

1. Area of Investigation
   1. Foodservice industry professionals in the Greater Miami area, with an industry survey analyzing the daily workday of the manager.
2. Materials and Methods Used
   1. Published works that are accepted by the Library of Congress, articles that appear in industry trade journals and authors own experience were used for research and evaluation.
   2. A survey conducted with hospitality industry general managers of foodservice operations and food and beverage directors of hotel, food service operations will be interviewed on time management usage during an average workday.
   3. The results were consolidated and evaluated with guidelines to help improve a manager's time efficiency …

Is There Discrimination Against Female Reservation Managers Of Hotels And Motels Along The Ocean Side Of Collins Avenue?, Miriam D. Goldberg

FIU Electronic Theses and Dissertations

Since the beginning of time, men and women have been separated by the "division of labor." Men were hunters and defenders and the women nurturers, bearing the responsibility of the raising of the children and homemaking.

By the time of the Greeks, women were afforded great respect and treated with great dignity. They were looked upon as the pillars of morality and tradition.

In 1765, women had been legally declared non-persons in William Blackstone’s Commentaries on English Law. Further reinforcement of this belief was put forth by Max Weber and Sigmund Freud who both felt women had no place in …

A Study To Identify The Need For Videotaped Training Material For Civilian Clubs, Terry Clark

FIU Electronic Theses and Dissertations

The purpose of this study is to determine if there is a need and a market for the production of video-taped employee training films specifically geared to subjects unique to club management. Data was collected by telephonic inquiries to the major commercial film houses affiliated with the production of hospitality training films, by inquiry with all nationally organized club management associations, and routine queries with professionals in the field on the subject matter. The hypothesis is upheld by the research and the study goes further to suggest an answer to this need by production of training films.

A Study To Determine The Probable Effects Casino Gambling Might Have On The Latin American Share Of The Tourist Market Located In Miami, Florida, Francis Joseph Caponio

FIU Electronic Theses and Dissertations

No abstract provided.

Comparative Management Performance Of Chinese Specialty Restaurant And American Specialty Restaurant In Miami Area, Shu-Nuan Tanya Chin

FIU Electronic Theses and Dissertations

The Statement of the Problem: This research proposes to identify and evaluate the existing management practices and management performance of two categories of restaurants by comparing the Chinese specialty restaurant to the American specialty restaurant in the Miami, Florida area.

Reaganomics And Its Effects On Pricing And Participation In The Regular Paying Sector Of The National School Lunch Program In Dade County Public High Schools, Robert H. Bosselman

FIU Electronic Theses and Dissertations

Problem: This research proposes to examine the effects of Reaganomics on pricing and participation in the regular paying sector of the National School Lunch Program in Dade County Public High Schools.

Subproblems: The first subproblem is to examine the effects of Reaganomics on pricing in the regular paying sector of the National School Lunch Program in Dade County Public High Schools.

The second subproblem is to examine the effects of Reaganomics on participation in the regular paying sector of the National School Lunch Program in Dade County Public High Schools.

Hypotheses: The first hypothesis is that Reaganomics has resulted in …

The Analysis Of The Resort Timesharing Industry In Order To Determine The Industry's Familiarity With Timesharing And The Industry's Conception Of The Present And Future Effects Of Timesharing, Lisa S. Aufzien, Julie Krimmer

FIU Electronic Theses and Dissertations

The purpose of the study is to examine the impact
of the timesharing concept on the resort industry in order to determine the industry's familiarity with timesharing and the industry's conception of the present and future effects of timesharing.

The study utilizes two methods of research, primary
data and secondary data, to examine the concept of timesharing. This section includes information on the different forms of timesharing, the legal aspects, the marketing, management, finance and future of timesharing in order to educate the public about the concept.

The primary data takes the form of a survey that
questions hotel/motel operators …

A Study To Identify The Nutritional Problems In The Elementary School Population In The Republic Of Venezuela, Luis Alonso Calatrava

FIU Electronic Theses and Dissertations

The purpose of this research is to identify and evaluate the nutritional problems that exist in the student population at the elementary school level in the Republic of Venezuela and to develop a system that will make it possible to deliver a more adequate diet to this population, with a greater fulfillment of their nutritional needs.

A Study To Investigate The Hotel Manager's Reaction To The Increasing Electricity Rates In The City Of Miami, Jamal Feerasta

FIU Electronic Theses and Dissertations

The purpose of the study is to investigate the hotel manager’s reaction to the increasing electricity rates in the City of Miami.

A Study To Adapt Various Sales Forecasting Methods For Use By Military Club Managers, Alfred J. Bender

FIU Electronic Theses and Dissertations

The purpose of this study is to adapt and combine the following methods of sales forecasting: Classical Time-Series Decomposition, Operationally Based Data and Judgmental Forecasting for use by military club managers.

A Study To Determine Whether The Needs Of The Physically Handicapped Are Being Met By The Hotels In The City Of Miami Beach, Florida, Judith A. Casey

FIU Electronic Theses and Dissertations

The purpose of this study was to determine whether the needs of the physically handicapped traveler are being met by the hotels in the City of Miami Beach, Florida. A sample was drawn from the hotel population. Mail questionnaires and personal interviews were used as the methods for collecting the data from the sample. The data was compiled and a hotel mean was computed. A mean was also calculated from the standards recommended by the American National Standards Institute to the American Hotel and Motel Association. The statistical test, The Significance of Difference Between Two Means, was used to test …