Business Administration, Management, and Operations Commons^™

Higher Education In Malaysia : Potential Opportunities For Graduates, Hock Hing Do

Student Works (2000-2009)

Education is the pivotal in the creation of knowied.ge manpower to support the new industries, economic activities, and to develop an information rich society. The government has moved to boost the development of knowledge-economy. In order to ride the crest of the LT. wave, the Ministry of Education has responded by implementing wide-ranging reforms in the education system. The rapid expansion of higher education has been fuelled by strong social demand for higher education. Malaysia higher education has been the main avenue for social mobility and social justice, and social restructuring in line with New Economic Policy. The higher education …

Factors Affecting Work Values Of The Malay Society : A Comparative Study Between Males And Females, Azrina Abdullah Al-Hadi

Student Works (2000-2009)

The results of previous investigation on work values suggest that the contradictory findings in regard to gender differences may be rooted in variations in the underlying structure of the work-values domain. In present study, work values are regarded as (1) evaluative standards relating to work or the work environment by which individuals discern what is right and (2) the importance of preferences at work. The former is operationally defined as ethical work behavior and attitudes toward religious issues at work. The other definition emphasizes the preferences of workers, between intrinsic values and extrinsic values. Here, the main objectives are to …

Professional Coaches Working In Branch Banking: Their Impact On Job Motivation And Sales Performance, Ann K. Gegelys

Seton Hall University Dissertations and Theses (ETDs)

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Application Of The Deming Philosophy To Higher Education, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

A brief overview of the historical significance of the work of W Edwards Deming, one of the originators of Total Quality Management (TOM), is provided. The essence of the Deming philosophy is that quality must be the pre-eminent consideration in any strategy aimed at long-term success. Within this context, the idea of what constitutes true quality in higher education is discussed followed by an explanation of how Deming's famous '14 points' are as applicable to colleges and universities as they are to business and industry. The author then explains how the '14 points' can be used as a framework for …

Reward Contingency, Unemployment, And Functional Turnover, Chuck R. Williams

Scholarship and Professional Work - Business

Based on the valence model of expectancy theory and the Cornell model of job satisfaction, this field study investigated the relationship between reward contingency, unemployment, pay satisfaction, job satisfaction, and functional turnover. The latter of which separates turnover into four categories: poor performing leavers, good performing leavers, poor performing stayers, and good performing stayers. It was conducted with a geographically dispersed sample of sales representatives (i.e., from 25 states and 66 cities), resulting in unemployment rates that ranged from 2 percent to 12 percent. The sales representatives were employed by four companies that paid different combinations of salary and commissions, …

Gender Bias In Management : A Case Study In Employees Provident Fund (Epf), Ushabhanu Suppiah

Student Works (2000-2009)

The development in this day and age is extremely drastic. Tremendous growth is seen in all sectors of industries to match the rapidly changing needs of society. This change is also coupled with rapid technological advancement. In order to meet these developments the labour market should continue to experience growth as well. This is because in most sectors its most valuable asset in an organization is its human resources. And as such special attention needs to be given to this area of management. An in depth look at the breakdown of labour force indicates an almost equal number each gender …

Editorial, N Balasubramanian

IIMB Management Review

Life will never be the same in the new millennium. Even more so in the case of advertising and public relations. All the rules of marketing and distribution of goods and services are being rewritten, what with the advent of sophisticated information and communication technologies on the one hand, and on the other the insatiable demands of customers and the everlasting quest of vendors to achieve cost economies in reaching their goods and services to the users. Round Table this time looks at some of these issues and suggests some leads. Anchored by Tara Sinha and Mithileshwar Jha, and with …

Enabling Excellence, N Raghunath

IIMB Management Review

Mohan Kumar, Managing Director of Motorola India Electronics (MIEL), a subsidiary of the telecom software giant Motorola, speaks on the focus of the new vision of MIEL, his business ideas for bringing profitable growth, the challenges he faces as CEO of a company managing software professionals and the responsibility of striking a balance between individual and organisational goals. Speaking about the six-sigma initiative and the enforcement of quality standards in MIEL, he reviews the progress based on the two steps he initiated - creating awareness and motivation among his people and making them see the necessity for change and self …

Career Planning And Development Strategies: A Perspective From Hindustan Lever, R R Nair

IIMB Management Review

How do companies balance corporate needs and the aspirations and competencies of their employees? How can companies recognise and nurture excellence at the individual and the collective level and leverage performance to meet organisational goals and growth plans? R R Nair reveals how Hindustan Lever inducts, trains, assesses and tracks its managers to convert its people into one of its prime competitive advantages.

Outbound Mileage, Vijay Padaki, M R Venkatesh

IIMB Management Review

The Indian experience with Outbound Programmes has clearly been a mixed one.With the initial euphoria passing over,managements are beginning to wonder if management development is getting to be more and more like branded potato chips - puffed up and pricey but the same old stuff inside. Indeed there is every possibility of the Outbound Programme going the way of all other bandwagons: into the clearance sale shelves of the management supermarket. Padaki and Venkatesh attempt to demystify Outbound Programmes (OP) and provide guidelines to organisations contemplating OP, on how to prepare for a worthwhile OP experience, what to look for …

Gender Differences In Mentoring In Australia: Mentor Functions And Outcomes, Terri A. Scandura Phd, Ethlyn A. Williams

Management Faculty Articles and Papers

The issue of gender differences in mentoring remains controversial since some studies find gender differences and many do not. Perhaps the context of the mentoring relationship provides an explanation of why gender affects mentoring in some studies. Since most studies of mentoring to date have employed U.S, samples, the question of whether gender differences may emerge in studies of menta ring in non-U.S. samples needs investigation. The present study will examine the role of gender, mentoring functions and the interactive effects of gender and mentoring in relation to career expectations, job satisfaction and organizational commitment in a sample of N=156 …

Reinforce For Performance: The Need To Go Beyond Pay And Even Rewards, Fred Luthans, Alexander D. Stajkovic

Department of Management: Faculty Publications

Perhaps the most talked about, if not actually implemented. practical solution for making human resources more productive is pay for performance. Yet many researchers and practitioners doubt the true effectiveness of this approach. To help solve this controversy. we suggest drawing from reinforcement theory and behavioral management. This approach can be used to explain the simple statements: You get what you reinforce. but you do not necessarily get what you pay for. We first critically review the traditional pay for performance practices and address the question of whether rewards. not reinforcers. do more harm than good. Next, we discuss the …

The Effects Of Corporate Diversification And Control On Division Risk-Taking Strategy And Performance, Hae Ryong Kim

Theses and Dissertations in Business Administration

This research explored two major functions of corporate strategic management, corporate diversification (core-business relatedness) and corporate control, and their implications for divisional strategic management. Four research questions were raised to address these issues: (1) does core-business relatedness matter to division performance? (2) how does core-business relatedness influence corporate control? (3) how does core-business relatedness influence division risk-taking strategies and performance? and (4) how does corporate control influence division risk-taking strategies and performance?

Adopting the resource-based view and organizational learning theory, this study proposed that core-business related divisions would outperform unrelated divisions and that core-business related divisions would have higher commitment …

Measuring And Evaluating Sales Force Training Effectiveness: A Proposed And An Empirically Tested Model, Ashraf Magdy Attia

Theses and Dissertations in Business Administration

Recent reports show that 95% of organizations conduct some form of sales training and organizations spend more than $30 billion dollars annually on sales training programs. According to {\it Sales \& Marketing Management\/} (1993), the average estimated field training costs for a sales trainee is \$37,000. Due to the accelerating investments in sales training, Honeycutt, Ford, and Rao (1995) found that 57% of sales training executives said that the major area in greatest need of additional research is determining sales training effectiveness.

The research contained herein addresses a gap in the marketing literature by: (1) proposing and testing a model …

Redefining Loyalty: Motivational Strategies And Employee Loyalty In An Era Of Downsizing, Sandra Obilade

New England Journal of Entrepreneurship

Retaining employee loyalty after restructuring is a problem for all types of businesses. The major issue concerns how management and employees can establish a new, mutually acceptable "psychological contract" which ensures employee loyalty but not lifelong employment. Eighteen small businesses in Fairfield County, Connecticut were surveyed to investigate loyalty and motivation after downsizing. A significant correlation was found between loyalty and motivation. Furthermore, several motivational techniques employed were inconsistent with employee needs. Suggestions are offered on how to retain employee loyalty.

Where All The Children Are Above Average: A Meta Analysis Of The Performance Appraisal Purpose Affect, J. Jawahar, Chuck R. Williams

Scholarship and Professional Work - Business

More than 40 years ago, Taylor and Wherry (1951) hypothesized that performance appraisal ratings obtained for administrative purposes, such as pay raises or promotions, would be more lenient than ratings obtained for research, feedback, or employee development purposes. However, research on appraisal purpose has yielded inconsistent results, with roughly half of such studies supporting this hypothesis and the other half refuting it. To account for those differences, a meta-analysis of performance appraisal purpose research was conducted with 22 studies and a total sample size of 57,775. Our results support Taylor and Wherry's hypothesis as performance evaluations obtained for administrative purposes …

The Changing Context Of Practice, Stephen M. Brown

WCBT Faculty Publications

Environmental and organizational changes are putting new demands on training. Training must change to support new organizational structures within a complex and changing business and social environment.

Evaluation of training must be multilevel, customer focused, and support continuous improvement of training.The challenge is to provide meaningful data that enables assessment of customer satisfaction, business impact, and return on investment.

The Organizational Action Research Model, Morton Elfenbein, Stephen M. Brown, Kim H. Knight

WCBT Faculty Publications

This chapter proposes a paradigm, which empowers practitioners to practice research to meet their needs and to advance the profession to which they belong. It proposes the integration of practitioner and researcher role as an alternative to the fragmented model that currently exists. In doing so, it draws much from the past tradition of the action researchers as well as the science approach espoused by others. In this way, the needs of individual managers to evaluate their espoused theories and their theories-in-use can be undertaken so that their organizations can function more realistically and can respond more effectively to the …

Fisheries Management Report No. 1 - The Impact Of Occupational Safety And Health On The Management Of Western Australian Fisheries, Cameron Wilson

Fisheries Published Reports

This report has been produced at the request of Fisheries Western Australia ("Fisheries Department") as a result of a fixed term consultancy by Pacific Management Systems Pty Ltd ("Pacific").

In essence, the Terms of Reference require consideration of the interaction and possible conflict between the principal piece of legislation governing safety and health of employees in Western Australian workplaces, the Occupational Safety and Health Act 1984 ('OSH Act'), and the Fish Resources Management Act 1994 ('FRM Act') being the principal source of legislation in respect of the management of Western Australia's fish resources.

Concerns with regard to the possible conflict …

No. 130 1997 November

International Journal for Business Education

SIEC Historical Documents

Human Resource Management And Quality Orientation In Banks, Aruna Mankidy

IIMB Management Review

In an era where Quality is the focus in a redefined perspective, service organisations have to orient themselves to quality management - not just for success but for survival. The experience of organisations implementing TQM has highlighted the cruciality of HR policies and practices. A project initiated by the National Institute of Bank Management explored the possibility of implementing Quality management approach in the HR department of a commercial bank. The pivotal point was to bring the "Internal Customer" orientation to the service department which could then be extended to the entire organisation. The framework developed and analysis carried out …

Are Salaries In The National Hockey League Related To Nationality?, William (Bill) H. Williams, David A. Williams

Publications and Research

No abstract provided.

No. 129 1997 April

International Journal for Business Education

SIEC Historical Documents

Towards Understanding Why Assessment Centers Work: An Evaluation Of The Subtle Criterion Contamination Hypothesis, Christopher T. Rotolo

Psychology Theses & Dissertations

The success of the assessment center method in predicting job performance has been one of the most researched efforts in personnel psychology (Thornton, 1992). However, there is little reported evidence showing that assessment center procedures produce scores that serve as valid representations of separate constructs (Klimoski & Brickner, 1987). It is perhaps ironic, then, that despite the success stories, we still do not understand why assessment centers "work," (i.e., predict performance).

This study examined the subtle criterion contamination hypothesis as an explanation to assessment center validity. The subtle criterion contamination hypothesis states that assessment centers predict managerial performance because assessors …

A Model Program To Develop Management Strategies And Training Skills For Fast Food Industry Employees In Taiwan, David Ruey-Lin Lai

All Graduate Projects

A model program in developing corporate personnel was designed for domestic fast food industry in Taiwan. The program emphasizes on successful business leaders' skills in the basic management function of decision making, planning, organizing, communicating, directing and controlling. Meanwhile, the successful fast food employee development have focused on training activity of customer service, personal appearance, company rules and regulations. The program concentrates on two specific areas: a management model and an employee training model. More specifically the management approach and training skills are addressed through a variety of methods and activities.

No. 128 1996 November

International Journal for Business Education

SIEC Historical Documents

Determinants Of Ceo Pay: A Critical Assessment, W. Otto Carroll

Theses and Dissertations in Business Administration

This research expands the study of determinants of CEO pay. Previous studies have found conflicting results regarding the importance of firm size and firm performance in influencing the amount of CEO compensation. Other studies are incomplete with respect to the measurement of both executive pay and its determinants. Traditional theories of executive compensation such as equity theory, expectancy theory, human capital and labor market theory provide the starting point for determinants of CEO pay. However, to more fully understand these determinants, the model includes a test of agency theory showing the relationship between board control and pay. It tests the …

Redesigning The Firm By Edward Bowman And Bruce Kogut. Oxford University Press., Ramesh Mehta

IIMB Management Review

The book is an excellent assemblage of ideas and viewpoints on practical business issues. The reference list on each topic is vast and a practitioner of management with a broad based interest should find the book enlightening as would an academic with general management interest.

Re-Designing Performance Appraisal Systems By T V Rao And Uday Pareekh, Tata Mcgraw Hill Publishing Company Ltd., G T Jejurikar

IIMB Management Review

The book under review has been edited by management experts Uday Pareekh and TV Rao who need no introdction to professional managers. Performance Appraisals are a means to an end, the end being the performance of the organisation. The objective of the book has been succinctly stated in the preface; that the intention of the book is not to give readymade appraisal systems but to acquaint the readers with designing, implementing, reviewing and strengthening the process of performance development systems. ‘The book has been compiled keeping in mind the current day business challenges looming ahead for Indian organisations facing international …

Succeeding In Business: The Abb Experience, Premchander

IIMB Management Review

Interview with Arun Thiagarajan, managing director Asea Brown Boveri Ltd.