Business Administration, Management, and Operations Commons^™

A Double-Edged Sword: Organizational Culture In Multicultural Organizations, Mary G. Trefry

WCBT Faculty Publications

The primary premise explored in this paper is that organizational culture has the potentialfor even greater impact in multicultural organizations than mono-cultural ones because an organization's culture can intensify both the benefits and the challenges of employee cultural diversity, and thus indirectly, affect organizational performance, organizational learning and competitive advantage. The assumptions underlying this contention and relationships among variables that contribute to the impact are explored in this paper, along with practical organizational implications.

This study analyzes the dimensions of the 'vitality of development' of banking systems. Fuzzy synthetic decision analysis was used to construct and evaluate an index of …

Full-Time Faculty Salaries By College By Rank & By Gender, Wku Faculty Senate

Faculty Senate

Report of full-time faculty salaries by college by rank and by gender for FY 2005-2006.

With A Little Help From My Friends (And Substitutes): Social Referents And Influence In Psychological Contract Fulfillment, Violet Ho

Management Faculty Publications

This study investigated employees’ choice of social referents and the impact of social influence on their beliefs of psychological contract fulfillment. Using data from a field study conducted with 99 employees in a research organization, we found that one’s referent choice varied with the domain of promise evaluated. When evaluating the organization’s fulfillment of organization-wide promises, employees’ referents were primarily coworkers with whom they had close direct ties, namely, friends and advice givers. On the other hand, when evaluating the fulfillment of job-related promises, employees’ referents were mainly fellow workers who could substitute for them and people with whom they …

Wake Up Your Call Center: Humanizing Your Interaction Hub, Rosanne D’Ausilio

Purdue University Press Books

D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality.

73-Cents? This Doesn’T Feel Like Progress, Jennifer W. Keil

School of Business All Faculty Scholarship

Faculty Opinion article in the Hamline Magazine, a publication of Hamline University.

Family Friendly / Work Life Balance Policies: Perspectives Of Irish Employers And Employees, Caroline Williams

Theses

This study assesses the emergence of family friendly / work life balance arrangements within Irish organisations in view of changing conditions on the labour market, particularly with the increased participation of women. It incorporates the experiences, opinions and commentaries of both Human Resource representatives responsible for the implementation of such practices, and employees availing of them in a broad spectrum of public and private sector organisations.

This research addresses the perceived explicit and implicit barriers, such as organisational size, location and culture which challenge employers and employees in terms of alternative working arrangements. It illustrates the significance of introducing and …

A Social Exchange Model Of Subordinate's Trust In Supervisors, Wei Hua

Research Collection Lee Kong Chian School Of Business

This study demonstrates how the subordinate’s defensiveness predicts perception of managerial behaviors, which in turn leads to trust in supervisors. From a social information processing perspective, defensiveness, the affective reaction to uncertainty and vulnerability, serves as the frame subordinates use to decode and evaluate managerial behaviors. Trust in supervisors is anchored in this perception. A two-group analysis in Structural Equation Modeling (SEM) is used to test this model by a Chinese and a US sample

A Local Market Analysis Of Various Exempt And Non-Exempt Positions At A Community Mental Health Provider, Stephanie Wallace

Honors Theses

Market analysis of pay structure for employees of Summit Pointe using data from two surveys, CompData (Compensation Data Michigan) and ASE (American Society of Employers-Southwest Michigan Region).

Obesity, Educational Attainment, And State Economic Welfare, Martin W. Sivula Ph.D.

MBA Faculty Conference Papers & Journal Articles

For the first time in history, estimates of the overweight people in the world rival estimates of those malnourished. The World Health Organization (WHO, 2002) ranked obesity among the top 10 risks to human health worldwide. In the early 1960s, nearly half of the Americans were overweight and 13% were obese. Today some 64% of U.S. adults are overweight and 30.5% are obese. Even more alarming, twice as many U.S. children are overweight than were twenty years ago, a 66% increase. Non-communicable diseases impose a heavy economic burden on already strained health systems. Health is a key determinant of development …

Looks Aren't Everything: Aren't Managers Concerned With Actually Being Fair, Terri A. Scandura Phd, Cecily D. Cooper

Management Faculty Articles and Papers

The justice literature has unequivocally noted how important it is employees feel they are treated fairly. Accordingly, managers often find themselves in predicaments of injustice which they must resolve. Research on social accounts describes strategies managers can use to make themselves “seem fair,” thus, alleviating their predicament. But in taking an impression management perspective of justice, this literature fails to acknowledge that many managers actually want to “be fair.” Based on the latter assumption, we propose an alternative framework for understanding how managers will address justice-related predicaments.

Validity Of Scandura And Ragins' (1993) Multidimensional Mentoring Measure: An Evaluation And Refinement, Stephanie L. Castro, Terri A. Scandura Phd, Ethlyn A. Williams

Management Faculty Articles and Papers

The establishment of a mentoring relationship can be important to an individual‘s career for multiple reasons. However, in order to study this construct, we must be able to accurately measure it. In this paper, three separate studies were conducted to examine and refine Scandura and Ragins‘ (1993) multidimensional mentoring measure. In Study 1, an empirical assessment of the content validity of the measure was conducted. The convergent and discriminant validity, reliability, and item-total correlations were then examined in Study 2, and the measure was reduced to nine items. The convergent and discriminant validity, reliability, and item-total correlations of this reduced …

Higher Education And The Public, Private And Non-Profit Sectors: Equal Partners In Promoting Regional Economic Development, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

Institutions of higher education throughout the world are increasingly aware of the importance of working more systematically and productively with community and business leaders in order to create better local economies and, ultimately, better societies. This article presents an overview of how colleges and universities can assist with the identification and implementation of specific strategies for enhancing the economic development of the regions in which they are located. Also included is a discussion of the emerging advantages associated with developing these kinds of collaborative partnerships, as well as a brief overview of the major approaches to regional economic development.

The Balanced Scorecard At Futura Industries, Andra Gumbus, Susan D. Johnson

WCBT Faculty Publications

Most companies use the balanced scorecard (BSC) to focus on the financial aspects or the operational metrics required by ISO quality certification. But that is not all one unique company uses the BSC for. At Futura Industries, President Susan Johnson built the enterprise's success over the past 3 years on the BSC's foundational level - the learning, innovation, and growth dimension. This dimension provides the building blocks that generate success in the remaining 3 quadrants: customer service, financial, and internal operations. And the results have followed: a 50% increase in revenue without adding personnel from 1996 to 1999. This organization …

The Implications Of Mentoring Programs On Employee Career Development And Retention In Selected Manufacturing Industries In Central Indiana, Frederick B. Asay

All-Inclusive List of Electronic Theses and Dissertations

This study was designed to compare and contrast the advantages and disadvantages of mentoring programs and determine the extent that mentoring programs facilitate employee career development and retention. This study was focused specifically on manufacturing industries of selected standard industrial codes (SIC) in Central Indiana. By identifying the advantages and disadvantages of mentoring programs the researcher was able to recommend that manufacturing industries consider implementing a mentoring program if one is not currently in place. A questionnaire and interviews were used to collect the data for the study. The sample population for the study consisted of 100 randomly selected manufacturing …

A Telecommuter Program For Second To None, Inc., Michael J. Postma

Honors Theses

Telecommuting, or working from a remote location, is a very popular idea that has gained growing support from employees and companies over the past decade. The opportunity to stay home and do work appeals to employees, and the ability to reduce overhead costs appeals to the company. Developing a program that outlines how this arrangement would take place is vital. Outlined are a few of the components that should be included in this type of arrangement.

First, the telecommuter situation will be on a trial basis for a predetermined amount of time. The company or the employee has the right …

Class Distinctions For The Global Economy, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

An Investigation Of Leader-Member Exchange, Organizational Justice And Performance, Terri A. Scandura Phd, Manuel J. Tejeda

Management Faculty Articles and Papers

Recently, the concept of organizational justice has been employed to re-examine the Leader-member exchange (LMX) literature. LMX, and three forms of justice (distributive, procedural and interactional) examined using a sample of N = 275 leader-member dyads. Results indicated procedural justice moderates the relationship between LMX and performance.

Sampling Concepts, Paul Boyd, Ph.D.

MBA Faculty Conference Papers & Journal Articles

The usefulness of any research is dependent upon how well the group studied represents the group about which decisions are to be made or conclusions drawn. That is, it depends upon how well the sample reflects relevant characteristics of the population. When it is possible to study every member of that group there is no problem, for on these occasions we can easily calculate the exact attribute (parameter) of interest for our population.

For example, if we were interested in determining the average number of gallons of gasoline sold to customers at our service station yesterday, we …

Competencies: A New Sector, Tony Kiely, Monica Brophy

Articles

Outlines the processes involved in the development of a competency based framework for use by middle managers of three-star Irish hotels within rooms division and the food and beverage department. Secondary research provides an overview of existing generic competency models. Competency models and frameworks have been applied and customised across a broad range of industry sectors. Seeks to address the need for an innovative and fresh approach to HRM within the Irish hotel sector. The primary research is conducted among three-star hotels nation wide, giving equal representation to all regions of Ireland. Job analysis techniques are used as the basis …

There Is Nothing More Diverse Than "New", Frederick A. Miller, Roger Gans

Communication Faculty Publications - Archive

In the organizational competition for talent, successful retention of newly recruited workers is at least as important as the initial hire. Still, many organizations fail to establish a sense of inclusion for new people in much the same way they often fail to create a sense of inclusion for people of color, women, people with foreign accents, or anyone with obvious differences from the “traditional group.” In most organizations, even those that have embarked on “diversity initiatives,” newly hired people often do not feel welcomed. Consequently, turnover rates in the first two years of employment are seven times greater than …

Corporate Universities : What Companies Should Know, Megan Riley

Graduate Research Papers

This paper reviews the research conducted about corporate universities. Our society lives in constant change, in regards to roles, skills, careers, and technology. Continual staff development seems to be requiring technology, as corporate universities are becoming more evident throughout the business world. Corporate universities differ from traditional training programs by providing employees with cutting edge information, in order to keep the company competitive. The research cited in this paper addresses the need to constantly update and transform their training programs, so that employees maintain and enhance their role as a productive and lifelong learner.

An Empirical Analysis Of The Relationship Between Training And Organizational Commitment : A Study Of Organizations In Malaysia, Raida Abu Bakar

Student Works (2000-2009)

No abstract provided.

Nonverbal Communication In Business Interviewing And Negotiation, Dave Gustafson

Seton Hall University Dissertations and Theses (ETDs)

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Evaluation Of Past Policy Measures For Solving Unemployment Problems., Nicholas A. Damachi

Bullion

The issue of persistent unemployment and overall manpower planning and utilization poses a great challenge to policy planners, human resources experts, and persons dealing with employment programmed planning and implementation. This paper undertakes a review and evaluation of the past policy measures that have been adopted to solve unemployment problems in the county. There is strong need for institutional collaboration and improved coordination of policy measures for dealing with unemployment. This paper has examined Past policy measures for solving unemployment problems. There is strong need for institutional collaboration and improved coordination of policy measures for dealing with unemployment. While there …

The Role Of Governance In National Development., Nathaniel C. Ozigbo

Bullion

One of the principal issues in the analysis of development is the extent to which the state and corporate organizations influence it. Prevailing ideas about the links among democracy, good governance and economic growth have come almost full circle over the past three decades. Governance is defined as the good government of society. Good government guides the country along a course leading to the desired goals, in this case development. The paper has focused on the various discussions about the conditions for good governance, which raises questions about the structure and functioning of the state, its relationship to society and …

Why Can't We Wait (To Spend) And The Law Of Unintended Consequences: Potential Negative Impact On Minority Employees From Well-Intentioned Organizational Compensation Practices, James R. Jones

Marketing and Management Faculty Proceedings & Presentations

In this time of increasing uncertainty about business viability and stability, many organizations are looking to gain control of their "bottom line" by strengthening the link between organizational outcomes and employee rewards. Long gone are the days of steadily and automatically increasing worker salaries as a hoped-for method of expanding productivity. Indeed, there is a school of thought that suggests that automatic pay increases act as a "demotivator" for many individuals. The more common approach currently is to utilize incentives (i.e., additional compensation/rewards given for performance beyond normal expectations) as a way of enhancing employee work motivation, thereby leading to …

Corporate Training Programmes: Lessons For Colleges And Universities, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

Employee training programmes have long been considered one of the keys to corporate success. The primary focus of this article is on what higher education professionals can learn from their counterparts in business and industry with respect to training in a collegiate environment. The elements of a successful training programme are discussed along with how the process can be adapted by colleges and universities. The distinction between training and education is explained, with a discussion of why 'soft skills' training initiatives are often less effective than skills-based approaches. The critical role of the training coordinator in facilitating a programme is …

Leave Management System (Lms), Yim Khim Chan

Student Works (2000-2009)

This project attempts to further enhance and develop new features and functionalities for the existing Leave Management System (LMS) in the Faculty of Computer Science and Information Technology (FCSIT). The existing LMS is a web-based application designed to automate leave processing system in the faculty. Briefly, this project strives to test the efficiency of the system, to ease the process of leave application, to make the system user-friendlier, and to enhance the integrated system with the Attendance Management System (AMS). Its significance includes higher quality of the system in terms of its efficiency and effectiveness, faster processing time, and having …

Umpjj- Wcs (Wages Claims System) Through Web, Min Tat Ong

Student Works (2000-2009)

The final year thesis paper has divided into 2 major parts which are the WXET 3181 Latihan Ilmiah I and WXET 3182 Latihan Ilmiah II. The division of these 2 thesis paper is based on the 7 major stages in SDLC (System Development Life Cycle) context which WXET 3181 Latiban Ilmiah I covers 3 major stages in SDLC whereas WXET 3182 Latihan Ilmiah II covers the remaining 4 major stages in SDLC. The WXET 3181 Latihan Ilmiah I is a special 4 credit hours thesis paper which does not involve any lecture or tutorial classes but to let the FSKTM …

Higher Education In Malaysia : Potential Opportunities For Graduates, Hock Hing Do

Student Works (2000-2009)

Education is the pivotal in the creation of knowied.ge manpower to support the new industries, economic activities, and to develop an information rich society. The government has moved to boost the development of knowledge-economy. In order to ride the crest of the LT. wave, the Ministry of Education has responded by implementing wide-ranging reforms in the education system. The rapid expansion of higher education has been fuelled by strong social demand for higher education. Malaysia higher education has been the main avenue for social mobility and social justice, and social restructuring in line with New Economic Policy. The higher education …