Business Commons^™

Cross-Cultural Customer Satisfaction Of High Technology Companies In China, India, And Japan, William H. Bleuel, Darrol J. Stanley

GSBM Faculty Scholarship

Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in China, India and Japan to determine whether or not there is a difference in satisfaction scores for field service, depot repair and help desk. The statistical results at a 5% confidence level indicate there is a difference in customer perception in all service support areas. The results clearly indicate that companies need to understand these differences in …

Ict In Supply Chains, Edward Sweeney

Other Resources

No abstract provided.

The Role And Importance Of The Chinese Government For Chinese Outward Foreign Direct Investments, Marc Fetscherin, Philippe Gugler

Faculty Publications

Chinese outward direct investments show a strong positive trend over recent years and have attracted considerable attention from academia and the business press. Many observers and commentators express interest in the role the Chinese government plays in the activities and decision-making of Chinese multinational enterprises (MNEs) in connection with their foreign direct investments (FDI). This article makes a contribution by investigating the relationship between the Chinese government and MNEs in connection with their outward foreign direct investment (OFDI). We present a 2x2 matrix where one dimension includes the interest (high/low) of the Chinese government and the other the interest of …

Emotional Intelligence And Cognitive Moral Development In Undergraduate Business Students, Elizabeth Pluskwik

Integrated Engineering Department Publications

This study examines relationships between emotional intelligence (EI) and cognitive moral development (CMD) in undergraduate business students. The ability model of emotional intelligence was used in this study, which evaluated possible relationships between EI and CMD in a sample of 82 undergraduate business students. The sample population was approximately 700 students in a private university in the Midwest United States. A weak, positive relationship was found between overall emotional intelligence and moral development, but the strength of this relationship failed to reach statistical significance. However, one branch of EI, Understanding Emotions, did have a positive correlation with moral development at …

Subsidiaries As Learning Engines: Understanding Middle Managers’ Searching For Knowledge As Micro-Foundation, Esther Tippmann, Pamela Sharkey Scott, Vincent Mangematin

Articles

A lot of research on MNC knowledge flows has concentrated on the organizational conditions that promote learning outcomes through a more efficient reuse of existing knowledge (cf. Gupta and Govindarajan 2000). Departing from this predominant research stream and recognising the increasingly important role of middle managers in large, distributed organizations, we investigated how subsidiary middle managers actually search for knowledge when dealing with non-routine problems and evaluated the solution outcomes in terms of generating organizational adaptation. By doing so, we contribute to several calls for more micro-level research of organizational learning processes (Felin and Foss 2005, 2009, Felin and Hesterly …

Biztech Winter 2010, Southern Adventist University

BizTech – School of Business Newsletter (Retired)

The winter 2010 edition of BizTech features articles on the NYC trip, the Summer trip to Africa, and internships.

Identifying Entity Types For E-R Diagramming In Developing Data- Intensive Web Applications, Seung C. Lee

Journal of International Technology and Information Management

Although the Web has become a major enabler for data-intensive business applications such as e-tailing, customer relationship management, and supply chain management, we find that most Web applications are built up in ad hoc fashion, raising the data-related issues of data definition and data integration. This paper proposes a new approach for identifying entity types for E-R diagramming in developing data-rich Web applications. The methodology is founded on elements of Web applications including pages, links, Web application architecture, and business logic modules.

A Bpm-Systems Architecture That Supports Dynamic And Collaborative Processes, Pascal Ravesteijin, Martijn Zoet

Journal of International Technology and Information Management

Business Process Management Systems (BPMSs) are increasingly implemented in and across organizations. However, the current combination of functionality, concepts and characteristics in BPMSs is very much based on an industrial-based view of the economy while western economies are rapidly moving towards an information and service economy in which the ratio of knowledge workers is rising dramatically. Compared to the ‘old’ type of worker the knowledge worker is typically highly educated, used to collaborating with other knowledge workers and less likely to be sensitive to a controlling style of management in the execution of his or her work. While many organizations …

A Systems Analysis Experiential Case Study: Repeatable Real World Problem Solving, Priscilla Arling, C. Deeter, H. Eggers

Scholarship and Professional Work - Business

Many business schools today are emphasizing experiential education, particularly in undergraduate instruction, where students often have had limited exposure to business settings. While a business problem can be presented in the form of a written case study, real world projects for external clients are increasingly being incorporated into the classroom. However finding suitable clients and projects for multiple student teams each semester can be difficult.

Integration, Alignment And Ict In Supply Chains, Edward Sweeney

Other Resources

No abstract provided.

Dynamic Supply Chain Management Leading The Recovery, Edward Sweeney

Other Resources

No abstract provided.

Immigrant Business Enterprises: A Classification Framework Conceptualization And Test, Roberto Curci, Robert Mackoy

Scholarship and Professional Work - Business

This article proposes the Immigrant Business Enterprises Classification Framework to organize immigrant-owned businesses into categories associated with different levels of business integration into a host country's mainstream business community. The article applies the framework and reports the findings of structured face-to-face interviews with 199 Hispanic business enterprises (HBEs) in Indianapolis. The authors find Hispanic-owned businesses hold different characteristics depending upon the integration category in which they are classified; the findings suggest that to support immigrant entrepreneurship, governments, business development organizations, and researchers should address category-specific challenges, opportunities, and needs.

It As A Resource For Competitive Agility: An Analysis Of Firm Performance During Industry Turbulence, Shoshana Altschuller, David S. Gelb, Theresa F. Henry

Journal of International Technology and Information Management

In an increasingly fast-paced business context, agility is crucial to firm performance. Competitive agility, the ability of a firm to rapidly sense and respond to changes in its environment, is especially important during industry turbulence. This research examines whether investment in Information Technology (IT) enhances firms’ competitive agility using analysis of firm performance during industry growth and contraction. The research approach addresses the causality question faced by previous IT productivity studies by focusing on ex-ante IT investment and subsequent firm performance during periods of unanticipated industry shocks. Findings indicate that IT investment enhances competitive agility but only in industries with …

A Framework For Analyzing Business Model Innovation In Mobile Commerce, Chung-Shing Lee, Jonathan C. Ho

Journal of International Technology and Information Management

The paper develops and tests a framework for evaluating mobile commerce business models and strategies. To study business model innovation in mobile commerce, we analyze the cost, revenue, and growth components of the business model. In addition, we also investigate whether the implementation of the new business model successfully capitalized on the key disruptive attributes of mobile commerce. An analytical framework is developed to guide the empirical study of the two leading mobile commerce companies in Taiwan. The empirical research indicates that the mobile commerce industry in Taiwan has been able to capitalize on many but not all of the …

Implementing The Customer Relationship Paradigm In Sports Marketing, Lynn W. Mcgee

AMTP Proceedings 2010

With the increasing attention to services marketing, the paradigms that guide marketing practitioners are shifting. An emerging approach useful to sports marketing is the study of customer relationships and their role in marketing mix design. This qualitative study examines the process, benefits and costs of implementing the customer relationship paradigm in brand identity development. A new baccalaureate university introduced athletics—and needed a mascot, colors and visual identity. Gronroos’ model of external, internal and interactive marketing guided the process. The results demonstrated the benefits of the approach and identified the need for stronger concepts and measures in this emerging research.

Impacts Of It Resources On Business Performance Within The Context Of Mergers And Acquisitions, Viet T. Dao

Journal of International Technology and Information Management

No abstract provided.

Key Success Factors In Knowledge Transfer During M&A In Traditional Industries: An Empirical Study, Jun Huang, Juan Ling, Jiaqin Yang, Quanwu Zhao

Journal of International Technology and Information Management

This paper describes a study on identifying key successful factors in knowledge transfer resulting from business mergers and acquisitions (M&A) in those (so-called) traditional industries (e.g., textile and steel & iron) with the data collected in the steel and iron industry in Southwestern China. Specifically, this research investigates the relationship between prior-gained knowledge of merging companies, preparation and implementation processes, and actual performance after knowledge transfer. The result reveals that such prior-gained knowledge of merging companies will have a significant positive impact on the motivation for proposed M&A, while it, in contrast, may only have a limited impact on other …

Not So Black And White: The Color Of Perception In Corporate Layoffs, Carole A. Isom

Antioch University Dissertations & Theses

This research addressed the question of whether or not the perception exists that African Americans are disproportionately impacted during layoff periods within corporations. Portraiture was the selected method of inquiry for this research as it captures the experience of the participants and enables storytelling which is based upon perception as opposed to hard, quantitative data. Additionally, portraiture’s autobiographical roots supported my autoethnographic position, encouraging the artistic process while including aesthetic aspects. Portraiture allowed for the voice of the researcher everywhere: in the assumptions, preoccupations, and frameworks brought to the inquiry; in the questions asked; in the data gathered; in the …

Edge Leadership: Using Senior Leadership Perceptions To Explore Organizational Turnarounds, Lynn William Olsen

Antioch University Dissertations & Theses

The researcher developed the concept of an edge leader—that is, one who can mindfully turn around a troubled business to sustain it for the future. In an increasingly turbulent and competitive climate, more edge leaders must be developed to sustain their organizations for the benefit of shareholders, employees, communities, and society. The researcher's review of the classic and contemporary leadership and change literatures suggested that four elements are necessary to develop leaders capable of leading even basic beneficial change. They include: having broad, successful experience; being emotionally and socially aware; having the ability to think differently about priorities and paradoxes …

Strategic Asymmetric Multicultural Alliances In Business, Anthony James Scriffignano

Antioch University Dissertations & Theses

Global economics and other factors make it increasingly difficult for organizations to operate within the boundaries of one country in a rational way (e.g., leveraging best practices, profitable, achieving goals). In this study, I looked at strategic business alliances, transcending simple quid pro quo relationships to deliver ongoing partner value. I refined my study to multicultural relationships, having differing cultural identities (i.e., ideas, heritage, language, or demographics from differing geographies). Finally, I considered asymmetry (i.e., inequity in working relationship). Using a mixed-methodology design, I surveyed alliance participants and interviewed participants from selected alliances. A multi-case study addresses emergent themes of …

December 2009, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Harvard Ignored Warnings About Investments

Warnings fell on deaf ears on the president of Harvard,

Lawrence Summers, as the market crashed m the fall

of 2008. He and other Harvard officials were warned

that the school was being too aggresive with billions of

dollars in cash by investing in stocks, bonds, hedge

funds, and private equity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …

Responsible Leadership - An Ethic Of Right Behavior, C. William Pollard

C. William Pollard Papers

No abstract provided.

November 2009, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Is Your Leadership Strong Enough? Three Pillars of

Strength to Help Leaders in Tough Times Some leaders think

that doing extra work. staying late, and taking on

more responsibilities will keep them strong. Joelle Jay

say it's time to upgrade that way of thinking. "Getting

ahead" has less to do with time and effort than it does with

thoughtful. reflective consideration. She outlines an "inner

work" that can weather any storm. . …… . …… . …… . ………8

Ho …

Handbook For Promoting Foreign Direct Investment In Medium-Size, Low-Budget Cities In Emerging Markets, Vale Columbia Center On Sustainable International Investment, Millennium Cities Initiative

Columbia Center on Sustainable Investment Books

In November 2009, the Vale Columbia Center on Sustainable International Investment and the Millennium Cities Initiative (MCI) released the Handbook for Promoting Foreign Direct Investment in Medium-size, Low-Budget Cities in Emerging Markets. With foreign direct investment (FDI) flows declining worldwide by an estimated 40-50% this year (following a decline of over 10% in 2008), investment promotion has become more important than ever: in a highly competitive world FDI market, promotion can make all the difference.

Investment promotion is particularly important for cities other than capital cities, as investors in manufacturing and services often locate primarily in a country’s capital …

Business And The Good Shepherd, Michael E. Cafferky

Faculty Works

"Know that the lord Himself is God; It is He who has made us, and not we ourselves; We are His people and the sheep of His pasture” Psalm 100:3 (NASB). These words became the basis for a complete overhaul of one of my favorite class periods in one of my favorite courses: Ethical, Social, and Legal Environment of Business, where I teach about the agency theory

September 2009, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Management and Motivation…... 8

Investments and Finance ...................9

Computers ........................10

Corporate Event………………..11

The Lists:

Inland Empire's Largest Hotels...................13

Banks in the Inland Empire.........................15

Golf Courses in the Inland Empire.................16

Commentary..............................................18

Management ...............................................19

People. Places and Events ............................28

Sales.........................................................30

Manager's Bookshelf….......................38

New Business Liqs:

Count) of San Bernardino……...............40

County of Riverside....................41

Executive Time Out….......................43

Motivating and Inspiring...............8

Plan a memorable Corporate Event...............11

The Five ways Leaders Lose Their Edge...............19

Build a Better Sales Force...............30

Hot Olympic Spots in British Columbia...............43

Application Of Ict Ii: The Impact Of Performance Management System On The Performance Of The Employees & The Organization, Arshad Siddiqui, Faryal Malik

International Conference on Information and Communication Technologies

The purpose of this paper is to examine the relationship between performance management system (PMS), employee's job satisfaction and thus, their commitment to the organization by working for its fate. If various characteristics of PMS that build commitment and satisfaction could be identified, then managers may be more capable of using PMS so as to yield positive results. Further, the study will also examine the impact of PMS on organizational effectiveness by enhancing personal performance using appropriate performance measures.

Learning Important Lessons Of Life And Work From Peter Drucker, C. William Pollard

C. William Pollard Papers

In this essay, Pollard reflects upon key lessons he has learned from management theorist Peter Drucker.

July/ August 2009, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Sales ……………………..............................................................8

Investments and finance …………………………………………9

Commentary .................................................................................10

Computer . . . . . . . . . . . . . ………………………………………12

Management. ........................................................................13 & 18

The Lists:

Certified Public Accountant Firms. . . . . . . . . . . . . . . . 6

Commercial Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SBA Lenders Serving the Inland Empire. . . . . . . . . . . . . 15

Public Relations …

Dayton Business Leader, Summer 2009, University Of Dayton

Dayton Business Leader

The Dayton Business Leader, published out of the Office of Public Relations, later University Communications, then University Marketing and Communications, provided news from the University of Dayton School of Business Administration to alumni and friends. It was published from the late 1990s to about 2010.