Business Commons^™

Survey Responses: Mail Versus Email Solicitations, Rodger G. Holland, Aileen Smith, James R. Hasselback, Bryson Payne

Faculty Publications

Surveys, particularly electronic surveys, are becoming popular methods of eliciting consumer responses. For example, many businesses now have survey sites printed on the bottom of receipts with some future discount as an enticement to participate. Clearly, the intent of such incentives is to stimulate participation. Surveys have also become popular in academia, but rarely are incentives offered. Clearly, those in academia also prefer a high participation rate, but without financial incentives what can be done to encourage participation? This research attempts to address that question.

Negotiating Executive Compensation In Lieu Of Regulation, Urska Velikonja

Faculty Scholarship

No abstract provided.

2009 Workforce Solutions Customer Survey, Mario E. Caire, Elizabeth K. Gibson, Melissa Gonzalez

IPED Technical Reports

The Institute for Policy and Economic Development (IPED) at the University of Texas at El Paso (UTEP) was contracted by Workforce Solutions - Upper Rio Grande (WSURG) Workforce Development Board (WDB) to conduct a customer satisfaction survey. For purposes of this survey, “customer” refers to individuals who have received WS-URG services (such as job search, resume writing, etc.) or have attended a WS-URG sponsored training program. The goals of the survey were to assess customer satisfaction with and the quality of services offered by WS-URG and to evaluate satisfaction with training programs. The survey was also designed to collect information …

Application Of Multiple Intelligence Theory To An E-Learning Technology Acceptance Model, Alfred J. Degennaro

ETD Archive

With the speed of doing business on the rise, employees must learn to adapt to new technologies and improved performance expectations without losing productivity or time on task. Students looking to enter the workforce must understand that education does not end with graduation rather the expectation is that everyone will be life long learners. To meet the challenge, education providers are looking for alternative ways to bring education to the student and enhance the learning experience. With e-learning, students enjoy flexible scheduling, businesses can realize improvements in workforce skills while reducing education expenditures (i.e. improved Return On Investment, ROI) and …

Farrell’S Nursery Company Limited Brand Identity Project, Peter Dee

Other resources

Peter Dee - Strategic Design and Marketing Consultant, was responsible for the design and development of the brand identity for the Farrell’s Nursery Company which was used on business cards, letterhead, signage and website.

Farrell’s unique plant nursery is always full of fresh ideas, inspiring plants and solutions for every garden. You'll find an extensive range of plants and people who provide expert advice and a range of associated services at all times of the year.

Contemporary Issues In Irish And Global Tourism And Hospitality, Geraldine Gorham, Ziene Mottiar

Books / Book chapters

This book contains an edited collection of papers presented at the Tourism and Hospitality Research in Ireland Conference 2009 (THRIC). This annual conference provides an invaluable opportunity for Irish and international tourism and hospitality academics and practitioners to debate the key contemporary challenges facing the sector. Based on this selection of conference papers a broad range of issues are addressed in the following chapters. These are issues, which are pertinent not only for Irish tourism and hospitality academics, policy makers and industry, but also resonate with international counterparts. Contributions to this book are made by an eclectic mix of highly …

Towards Performance Measurement In Hotels:An Incremental Approach, Detta Melia, Leigh Robinson

Books / Book chapters

The overall aim of this paper was to investigate the phenomenon of performance measurement in independently owned hotels in Ireland in order to understand the role of measurement in the management of the largest component of the hotel sector. The primary objectives of this paper was to investigate the extent to which Irish hotel operators are utilising performance measurement techniques, to establish the rationale for the use of selected performance measures in independently owned hotels and to understand approaches to performance measurement in the management of independently owned hotels.

A comprehensive investigation of existing performance management and measurement activity is …

The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor

Books / Book chapters

The travel, tourism and hospitality sectors are increasingly encouraging customers to act as quasi-employees by inviting and/or requiring them to adopt a range of technology-enabled services or self-service technologies (SSTs), i.e. ‘technological interfaces that enable customers to produce a service independent of direct service employee involvement’ (Meuter, Ostrom, Roundtree and Bitner, 2000:50). Specific examples in these sectors include self-check-in online, ‘bag and tag’ facilities at airports, and electronic kiosks for accommodation booking purposes. Inherent in the use of SSTs is the requirement for the consumer to learn about and develop familiarity with such technology.

Beyond Big Business For Student Work Placement, A Guide For Family Businesses And Community And Voluntary Groups., University College Cork, Roadmap For Employment Academic Partnerships, Higher Education Authority

Practice guides

No abstract provided.

Hybrid Graduate Education: Assessing Student Comfort With Technology Interventions, Martin Sivula

Technology

This pilot study examines a cohort of fourteen, doctoral, graduate students over the last year and one-half of their hybrid (both face-to-face and on-line) program. This study’s purpose was to determine their level of comfort with the new technologies (Web 2.0 software) both before and after intended learning interventions. Several theoretical models concerning technology users’ preferences, attitudes, tasks, Task-Technology Fit (TTF), and student engagement provided frameworks for a conceptual model for the eventual course design, assignments, and learning interventions (Hersey & Blanchard, 1977; Davis, 1986; Davis et al., 1989; Goodhue & Thompson, 1995; Zigurs & Buckland, 1998; Kearsley & Shneiderman, …

American Library Association Annual Conference Presentation - Chicago, Richard J. Moniz

Library Staff Publications

This PowerPoint presentation was delivered as part of a talk for the American Library Association's Annual Conference in Chicago, IL (sponsored by ALA's Library Leadership & Management Association). It focuses on a variety of practical ways that the libraries at Johnson & Wales University's Florida and North Carolina campuses have sought to both understand and respond to student concerns. Assessments touched upon include LibQUAL+, annual library surveys, focus groups, etc. A more detailed description of this presentation is also available in Library Administration & Management.

Cover, Front Matter & Editorial Board

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

No abstract provided.

Lessons Learned When Dressing Up Like A Firm: Personal Strategic Management, Eva Dodd-Walker

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

This paper explores the pedagogical benefits of teaching students to dress up like a firm and develops an experiential exercise to be used in teaching small business management and personal strategic management courses. Much can be gained from teaching students to view themselves as small businesses and applying the lessons of organizational research to enhance their personal strategic management skills. Globalization has changed the competitive landscape, increasing the need for all to become more competitive. Students must be able to internalize key strategic and financial lessons to gain and sustain a competitive advantage. To be successful, students need to be …

Do Managers Walk The Talk? Using Behavioral Observations Scales (Bos) And 360-Degree Ratings To Assess Organizational Values, Aaron A. Buchko, Kathleen J. Buchko

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

A study was performed on the managerial staff and supervisors of a large manufacturing plant (n = 129) to measure individuals’ commitment to the organization’s values. A Behavioral Observation Scale (BOS) measurement instrument was developed by the members of the organization and was administered using a 360 degree valuation process. Results indicated good scale reliability and consistency. A factor analysis of the data yielded 4 distinct factors, which corresponded reasonably well to the underlying organizational values. Implications for future research and for the evaluation of organizational values for practicing managers are discussed.

The Importance Of Superheroes To The American Comic Book Industry, 1958-1962, David K. Palmer

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

This paper explores events surrounding fundamental changes that took place in the American comic industry in the time period 1958-1962. Retrospectively it is argued that these changes set the direction of the industry for at least the next fifty years, where the industry has been dominated by two publishers, Marvel Comics and DC Comics, with a heavy reliance on the superhero genre. Of particular importance is the decline of Dell Comics, the dominant publisher of the 1950s. This transformation is briefly examined through the lens of strategic management, specifically SWOT analysis, as an illustration of potential future research.

Tools Matter: Investigating A Link Between Means Efficacy, Organizational Commitment, And Intention To Quit Of Information System And Information Technology Professionals, Kevin Mcreynolds

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

Information systems (IS) and information technology (IT) professionals have lower than average organizational commitment and higher turnover rates than other professionals. This study explores the impact on IS/IT professionals of means efficacy and the effectiveness of tools on organizational commitment and intention to quit. The results of a survey (n=148) indicate that means efficacy is an antecedent or predictor variable to organizational commitment and that means efficacy might be considered an additional component of organizational commitment for tool dependent professions. These findings are supported by other studies showing that strong attachments to technology artifacts or other products impact behavior. The …

Using Technology Enabled Qualitative Research To Develop Products For The Social Good, An Overview, Maria Malu H. Roldan, R. Burkhard

Faculty Publications, Information Systems & Technology

This paper discusses the potential benefits of the convergence of three recent trends for the design of socially beneficial products and services: the increasing application of qualitative research techniques in a wide range of disciplines, the rapid mainstreaming of social media and mobile technologies, and the emergence of software as a service. Presented is a scenario facilitating the complex data collection, analysis, storage, and reporting required for the qualitative research recommended for the task of designing relevant solutions to address needs of the underserved. A pilot study is used as a basis for describing the infrastructure and services required to …

Managing Disputes With Nonmarket Stakeholders: Wage A Fight, Wait, Withdraw, Or Work It Out?", Anne T. Lawrence

Faculty Publications, School of Management

How do managers respond when confronted with the demands of activist stakeholders over whom they exercise no direct control? What strategies do managers adopt, and why? Which of these are most effective—and under what conditions? Increasingly, businesses today face difficult challenges in response to changing public expectations and newly emergent techniques of stakeholder influence. New communications technologies enable activists concerned about business behavior to mobilize supporters around the world in real time. Many firms conduct their work on a global stage, where damage to reputation in one location can quickly reverberate around the world. This article develops a typology of …

Employee Goal Orientation In Relation To Creative Performance, Nancy Da Silva, M. D. Borlongan-Conway, H. Tokunaga

Faculty Publications, School of Management

No abstract provided.

Trusts Versus Corporations: An Empirical Analysis Of Competing Organizational Forms, A. Joseph Warburton

College of Law - Faculty Scholarship

This paper studies the effects of organizational form on managerial behavior and firm performance, from an empirical perspective. Managers of trusts are subject to stricter fiduciary responsibilities than managers of corporations. This paper examines the ramifications empirically, by exploiting data generated by a change in British regulations in the 1990s that allowed mutual funds to organize as either a trust or a corporation. I find evidence that trust law is effective in curtailing opportunistic behavior, as trust managers charge significantly lower fees than their observationally equivalent corporate counterparts. Trust managers also incur lower risk. However, evidence suggests that trust managers …

The Future Viability Of Charitable Organisations: Social Enterprise And Other Business Models, David Gilchrist

Business Conference Papers

No abstract provided.

Multiple Methods: How To Help Students Succeed In Quantitative Methods For Business Unit, Luz C. Stenberg, Maria Estela Varua, Jackie Yong

Business Conference Papers

Helping students succeed in a quantitative analysis courses is often difficult especially when students have little or no prior mathematical training. Without denying the significance of traditional lectures and tutorials in undergraduate education, an increasing number of academics are recognising the value of practical sessions, informal small-group learning and online learning facilities. By recognising that each person processes information differently, by reducing student’s anxiety towards the unit and by making teaching accessible to students of multiple learning styles, the lecturer can give all students a better chance of successfully completing the unit. This paper looks at the links between the …

Agents, Stewards And Leaders: The Place Of Mission In Not-For-Profit Corporate Governance, David Gilchrist

Business Conference Papers

Commercial models have been applied to most aspects of Not-for-profit management and operation. There are very good reasons why this might be advantageous to the Not-for-profit sector generally and to funders and boards of management particularly. Such reasons include the fact that the commercial sector has developed far more mature governance models than the Not-for-profit sector, that advisors to the sector are far more adept at providing solutions based around these commercial models and that boards of management are more likely to be able to quantify their achievements using such measures. However, the use of such models can cause a …

Diaspora Knowledge Flows In The Global Economy, Martin Grossman

Management Faculty Publications

Globalization has fostered greater rates of mobility and an increasing reliance on transnational networks for commerce, social interaction, and the transfer of knowledge. This is particularly true among diaspora groups who have left their homelands in search of better economic and political environments. Unlike those of the past, today’s migrants stay connected via information and communications technology (ICT). Digital diaspora networks have the potential to reverse brain drain (the flight of human capital resulting from emigration) by facilitating knowledge sharing and technology transfer between the diaspora and the homeland. This paper explores the role that ICT-enabled diasporic networks are playing …

Are There Opportunities For Strategic Buyers? M&A Activity In The 2008 Downturn And Trends In 2009, Carol M. Sanchez, Anastasia Nowak, Stephen R. Goldberg

Peer Reviewed Articles

Global M&A activity declined since the world economic downturn hit in late 2008. Middle-market global M&As were down 26% from 2008, while middle-market domestic deals were down 18%. European M&As fared less well, down 45%, and even Asian deals were down 35% compared to 2008.1 The reasons for the downturn are obvious: both buyers and sellers felt uncertain about the market. Buyers were, and are still, unwilling and often unable to spend, and potential sellers of companies were and are trying to hold on to their companies, fearful of selling at too large a discount.

Do Values Or Goals Better Explain Intent? A Cross-National Comparison, Marianela Fornerino, Alain Jolibert, Carol M. Sanchez, Mengxia Zhang

Peer Reviewed Articles

Among six major lines of inquiry on motivations, two theories are especially pertinent to consumer behavior studies: values and goals. Several studies show that consumer behavior can be predicted on the basis of values or goals; this study examines which are the stronger predictors by presenting a cross-cultural comparison of the values and goals that may influence the behavioral intentions of U.S., Chinese, and French students to study abroad. As a service, study abroad has financial implications, represents a choice, and competes with other educational products. Therefore, goals appear to explain behavioral intentions better than do values, except among U.S. …

Testing The Impact Of Tourism On Competitiveness: The Case Of Puerto Rico, Robertico Croes, Manuel A. Rivera

Rosen Faculty Scholarship and Creative Works

This study examines the empirical relationship between tourism and the competitiveness of a destination. It uses the cointegration and error correction model (ECM) in a bivariate context as a precondition to apply the Granger causality test. This procedure was carried out in the case of Puerto Rico's tourism industry during 1960–2004. The study found cointegration in the intertemporal rather than the contemporaneous effects, as well as a one-directional causality running from changes in tourism spending to changes in competitiveness. This result highlights the long-run equilibrium spending behaviour of tourists as a major concern of destination managers.

Cross-Cultural Customer Satisfaction Of High Technology Companies In China, India, And Japan, William H. Bleuel, Darrol J. Stanley

GSBM Faculty Scholarship

Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in China, India and Japan to determine whether or not there is a difference in satisfaction scores for field service, depot repair and help desk. The statistical results at a 5% confidence level indicate there is a difference in customer perception in all service support areas. The results clearly indicate that companies need to understand these differences in …

A Philology Of Liberation: Dr. Martin Luther King, Jr. As A Reader Of The Classics, Thomas Strunk Ph.D.

Verbum Incarnatum: An Academic Journal of Social Justice

This paper explores the intellectual relationship between Dr. Martin Luther King, Jr. and the classics, particularly the works of Plato, Sophocles, and Aeschylus. Recognizing Dr. King as a reader of the classics is significant for two reasons: the classics played a formative role in Dr. King’s development into a political activist and an intellectual of the first order; moreover, Dr. King shows us the way to read the classics. Dr. King did not read the classics in a pedantic or even academic manner, but for the purpose of liberation. Dr. King’s legacy, thus, is not merely his political accomplishments but …

Undergraduate Preparation And Dissertation Methodologies Of Accounting Phds Over The Past 40 Years, Marvin L. Bouillon, Sue Ravenscroft

All Faculty Scholarship for the College of Business

There is a shortage of accounting faculty and this shortage is predicted to worsen in the future. The number of new PhDs in accounting has declined from approximately 200 per year in the late 1980' s and early 1990' s to just over I 00 per year in recent years. Currently, we expect approximately 400 to 500 new accounting faculty positions to open up annually over the next to five to ten years. We believe that there has been a narrowing of the number of PhD candidates coming from fields other than accounting and other business related fields. If this …