Business Commons^™

Customer Satisfaction Index Of Singapore: Executive Summary 2009, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

Since 2007, customer satisfaction from the consumption of products and services in 8 key economic sectors of Singapore were measured and scores released annually through the Customer Satisfaction Index of Singapore (CSISG). Currently the CSISG is undergoing a transition from an annual to quarterly release of results. CSISG results of 6 economic sectors were released in October 2009. The release of results for the 2 remaining sectors: Healthcare, and Finance & Insurance, and an update to the national score concludes the measurement for 2009. Starting from 2010, CSISG company, subsector, and sector scores will be updated quarterly, on a rolling …

Transparency, Translucence Of Opacity? A Field Investigation Of The Mediating Role Of Positive Emotions In Trustful Leader-Follower Relations, Larry W. Hughes, William L. Gardner, Steven M. Norman

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

In this study, the relationship between transparency and trust is hypothesized and investigated. Furthermore, the positive emotions variable was hypothesized to mediate the transparency � trust relationship. Participants’ perceptions of a leader’s transparency were more predictive of trust than experimenter designed manipulations. Study limitations, implications for management, and future research directions are discussed.

Identifying Employee Training Topics And Their Value In Development Of An Effective Chinese Business By United States Agricultural Companies: A Delphi Study, Jiajiang Peng, Roger Tormoehlen, Mark Russell, B. Allen Talbert

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

A three-round Delphi study was conducted to identify training topics required for development of a successful China business by U.S. agricultural companies. By identifying the training topics, business educators can better assist in the development of training programs targeted at U.S. companies wishing to conduct business in China. Thirty-seven (37) panel members completed the first round survey with 34 of them completing the second and third round surveys. In summary, the panel generated nine groups of training topics for U.S. agricultural companies wishing to enter the Chinese market. The nine training topics are: ethics and trust, Chinese markets, networks and …

Effects Of Right-To-Work Laws: Can They Include Higher Levels Of Satisfaction For Union Workers?, Steven Lance Popejoy

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

This paper reviews theories and evidence on the effect of “right-to-work” laws on union members’ satisfaction with their unions. With the increase of right-to-work activity at the state level, and with federal right-to-work legislation pending in Congress, this has returned as an important political issue. Following a brief review of how the hypotheses of “taste,” “free-rider,” and “bargaining power” can influence various effects of right-to-work laws, the idea of utility maximization paired with measures of union satisfaction is explored to show theoretical evidence that greater levels of union satisfaction could exist in right-to-work states than exist in non-right-to-work states. Arguments …

Propensity To Just Meet Or Beat Quarterly Earnings Forecasts: An Examination Of The Effects Of Sox Sections 302 And 906, Stacy Ann Mastrolia

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

This paper examines whether the provisions of SOX Sections 302 and 906 are associated with improved quarterly financial reporting quality. SOX 302 and 906 require that senior managers certify the accuracy of their quarterly financial statements, and false certification now carries criminal penalties. Specifically, this paper examines whether companies are more or less likely to just meet or beat their quarterly earnings forecasts following the implementation of SOX 302 and 906. My results indicate that following Sox 302 and 906, companies are less likely to just meet or beat their quarterly earnings forecasts for quarters 2, 3, and 4, suggesting …

The Evolving Service Culture Of Cuban Tourism: A Case Study, Tony L. Henthorne, Babu P. George, Alvin J. Williams

Management Faculty Publications

The case examines the impressive growth of tourism in Cuba. It analyzes tourism development in a society striving to navigate its way economically amid numerous social and political challenges. The Cuban experiment with tourism is a shortterm mega success. However, it is highly uncertain whether long-term sustainability can be maintained without the appropriate managerial changes at all levels. This paper highlights challenges in the tourism employment sector – training, supervisory issues, and performance evaluation, within a centrally controlled bureaucratic system. Of specific interest is the disconnection between the natural hospitability of the Cuban people and low levels of tourist satisfaction …

Suffolk Business Alumni Magazine, Winter 2010, Sawyer Business School

Suffolk University Business School Alumni Magazine

No abstract provided.

2010-2011 Operating Budget, Morehead State University. Budget & Financial Planning Office.

Morehead State University Operating Budgets Archive

2010-2011 Operating Budget of Morehead State University.

25th National Invitation Basketball Tournament 2009-2010, Morehead State University. Office Of Athletics.

Morehead State Sports Team Programs

The 2009-2010 official media guide for the 25th National Invitation Basketball Tournament.

The Ethics Of Bluffing: The Effects Of Individual Differences On Perceived Ethicality And Bluffing Behavior, G. Stoney Alder, Rebecca M. Guidice

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

Although researchers have debated the ethicality of bluffing in business, little research has examined individuals’ attitudes and beliefs towards bluffing and how characteristics of the individual influence such perceptions and subsequent behavior. We consider this issue by examining how individuals’ ethical orientation influences their perceptions of the ethicality of bluffing select organizational stakeholders, their willingness to bluff, and their actual bluffing behavior. Results indicate that ethical orientation exerts direct effects on the perceived ethicality of bluffing and indirect effects on individuals’ reported willingness to engage in this misleading form of communication as well as their actual bluffing behavior. Implications for …

An Application Of Change Management For Confronting Organizational Stigmatization, Emad Rahim

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

This paper investigated the origin and use of the term “ghetto” by clients and employees in four community centers in Syracuse, New York, that service clientele of low socioeconomic status. The investigation of the term “ghetto” and the consequences of the term were conducted under the “looking glass-self” concept, by Charles Cooley, as well as theories by such seminal thinkers as Lewin, G. H. Mead, Goffman, and Okhuysen and Hudson. Data was collected through a review of the relevant literature and the collection of focus group responses from employees of the four community centers in Syracuse, New York. The study …

Endogenous Oca (Optimum Currency Area) Analysis And The Early Euro Experience, Thomas D. Willett, Orawan Permpoon, Clas Wihlborg

Business Faculty Articles and Research

Some have argued that the endogenous responses to the formation of a currency area are so strong that one need not worry about optimum currency area conditions ex ante. We argue that this is much too strong a conclusion. We draw on a number of recent studies to evaluate the endogeneity experiences of the eurozone in three major areas; trade flows, business cycle synchronisation and structural reforms to improve labour and product market flexibility. Simple before-and-after comparisons are insufficient for analysis of endogeneity. The experiences of non-euro Western European economies suggest that broader trends also had considerable influence on trade …

2009-2010 Morehead State University Audit Report, Morehead State University. Accounting And Financial Services Office.

Morehead State University Audit Reports

2009-2010 Audit Report for Morehead State University.

The Determinants And Measurement Of A Country Brand: The Country Brand Strength Index, Marc Fetscherin

Faculty Publications

Purpose: A strong country brand can stimulate exports, attract tourism, investments, and immigration. The purpose of this paper is to construct and present a country brand strength index (CBSI) which assesses the strength of a country brand based on objective secondary data.

Design/methodology/approach: By applying a company-based brand equity approach, we present a standardized country brand strength index.

Findings: Our results show that the countries with the strongest country brand are smaller, developed countries in Europe. Our proposed index leads to results similar to the widely used Anholt GfK Roper Nation Brand Index (NBI), which measures perceptions of a country …

The Relationship Of Cultural Dimensions To The Factors Of Gravity In Korean Trade, Timothy Veach

Faculty Publications - College of Business

Globalization has brought about the awareness that culture may play a crucial role in the degree of efficiency or even the success of transactions in international trade. In international business endeavors involving organizations in Korea, differences in national culture may have substantial implications. Hofstede's (1980, 1983) cultural dimensions have been developed and used widely in social sciences research in order to understand the role of national culture in business environments. In this study, empirical analysis is conducted on the influence of these dimensions on the factors of gravity in international trade. Specifically, this study is of an exploratory nature with …

2010 Nsu Sharks Women's Soccer Game Program, Nova Southeastern University

NSU Athletics Sports Programs and Media Guides

No abstract provided.

Governance In Government, David Gilchrist

Business Papers and Journal Articles

In this article, David Gilchrist reviews some of the issues facing members of public sector boards and committees and provides some ideas as to how such people can undertake due diligence prior to taking their position.

Governance, Mission And Not-For-Profit Organisations: Old Thinking Can Be New Thinking, David Gilchrist

Business Conference Papers

No abstract provided.

Ada News Convention Daily - 2010 Day 2, American Dental Association, Publishing Division

ADA News

The ADA News Daily (also called the ADA News Convention Daily) is a special edition of the ADA News published each day during American Dental Association Annual Sessions.

Ada News Convention Daily - 2010 Day 3, American Dental Association, Publishing Division

ADA News

The ADA News Daily (also called the ADA News Convention Daily) is a special edition of the ADA News published each day during American Dental Association Annual Sessions.

Ada News Convention Daily - 2010 Day 1, American Dental Association, Publishing Division

ADA News

The ADA News Daily (also called the ADA News Convention Daily) is a special edition of the ADA News published each day during American Dental Association Annual Sessions.

2010 Nsu Sharks Baseball Game Program, Nova Southeastern University

NSU Athletics Sports Programs and Media Guides

No abstract provided.

2009-2010 Nsu Sharks Men's Basketball Game Program, Nova Southeastern University

NSU Athletics Sports Programs and Media Guides

No abstract provided.

2010 Nsu Sharks Women's Golf Program (2009 National Champions), Nova Southeastern University

NSU Athletics Sports Programs and Media Guides

No abstract provided.

2010 Nsu Sharks Men's Soccer Game Program, Nova Southeastern University

NSU Athletics Sports Programs and Media Guides

No abstract provided.

Corporate Social Innovation, Jared Tham

Social Space

CSR has long been perceived as an afterthought in the corporate world. However, perceptions are shifting, and CSR is becoming part of the innovation paradigm of a corporation, creating what is arguably a turning point in the history of the CSR movement.

Socially Responsible Investment In Asia, Geoffrey Williams

Social Space

Recent worries about product safety, transparent corporate governance and the social and environmental impact of corporate activity have been the drivers of “Socially Responsible Investment” (SRI) in Europe and North America. Geoffrey Williams delves into the rise of SRI in Asia, where opportunities for strong investment returns are wide and growing.

Uncovering The Dirty Secrets Of A Food Paradise: Young Journalists Go Undercover, Estelle Low, Miak Aw

Social Space

Singapore is universally known as a food paradise, but far less is known about the enormous amount of waste generated daily by individuals, supermarkets, food outlets and hotels. 20-something investigative journalists Miak Aw and Estelle Low go undercover to shed light on how much we waste as a nation and why this needs to change.

Storytellers As Philanthropic Champions: An Interview With Claire Chiang, Lien Centre For Social Innovation

Social Space

Singapore’s charity sector is undergoing significant changes to enhance management quality, accountability and transparency. But despite these positive changes, Ms Claire Chiang, entrepreneur and philanthropist, argues that Singapore also needs to cultivate a more visionary and global approach to philanthropy. She shares with Social Space her thoughts on storytelling and the need for mentors to champion the most urgent causes of the day.

Contextualising Csr: Multi-Stakeholder Approaches To Development Initiatives In Southeast Asia, Christine Davis, Stephanie Soderborg

Social Space

As the focus on CSR expands throughout Asia, discussion prevails about the form it needs to take to be germane to the needs of each respective country. The authors discuss Kenan Institute Asia’s efforts in developing a responsible management education (or CSR curriculum and training) for future managers and business leaders in Vietnam.