Business Commons^™

Antecedents Of Employee Service Innovation Behaviour Through The Resource-Based View, Ataul Karim Patwary, Md Sazzad Hossain, S. Mostafa Rasoolimanesh, T. Ramayah

Research outputs 2022 to 2026

This study applies the Resource-Based View (RBV) to explore how strategic, tactical, and internal green marketing orientations foster employee service innovation behaviour in the hospitality sector. It examines green trust and responsibility feelings as key internal resources and investigates their mediating roles. Using PLS-SEM analysis on 778 responses from Malaysian hotel employees, the findings indicate that internal green marketing orientation significantly enhances green trust and responsibility feelings, which, in turn, positively influence employee service innovation behaviour. By integrating psychological constructs into RBV, this research offers new insights into the role of green marketing in driving organizational sustainability. However, the study …

Tourism Destination Mobile Applications: An Ai-Human Loop Analysis And Future Research Programme, Arghavan Hadinejad, Naser Pourazad, Lara Stocchi, Violetta Wilk

Research outputs 2022 to 2026

Despite the rise in destination mobile applications (apps) and their significance in the tourism sector, there remains a notable dearth of critical assessments of knowledge on the topic, which is necessary to guide future academic and industry endeavours. To bridge the gap, this research conducts a systematic review to synthesise scholarly knowledge on tourism destination mobile apps. The analysis reveals topical clusters including prototyping and scoping, consolidation, and forecasting and further technological advancements between 2009 and 2023. The existing scholarship is predominantly quantitative and atheoretical, with the Technology Acceptance Model being the most frequently applied framework. The findings reveal four …

Applying Fsqca, Nca And Nconfa In Tourism Research, S. Mostafa Rasoolimanesh

Research outputs 2022 to 2026

No abstract provided.

Bitcoin Halving: How Effective Is It In Driving Cryptocurrency Market Dynamics?, Nyoman Sri Subawa, Caren Angellina Mimaki, I. Made Oka Mahendra, Made Srinitha Millinia Utami

Research outputs 2022 to 2026

Bitcoin halving is a quadrennial event that halves mining rewards and is believed to influence cryptocurrency prices and cryptocurrency market dynamics. This study examines the effect of Bitcoin halving on Cryptocurrency Prices, with Government Regulations, Market Sentiment, and Cryptocurrency Performance as mediating variables. A quantitative research approach was employed, gathering original data via survey instruments from 294 participants within the cryptocurrency community in Bali, which were analyzed using PLS-SEM. The findings indicate that Bitcoin halving exerts a favorable and statistically meaningful influence on Government Regulations, Market Sentiment, Cryptocurrency Performance, and Cryptocurrency Prices. Market Sentiment fully mediates the influence of Government …

Check-In To Sustainability: A Comparative Study Of Green Human Resource Management Practices In Emerging And Established Hotels, Abdul Razak Suleman, Mehran Nejati, Janice Redmond, Azadeh Shafaei

Research outputs 2022 to 2026

Purpose – This study draws on the Natural Resource-Based View (NRBV) to investigate the drivers, implementation and challenges of Green Human Resource Management (Green HRM) practices in Ghana's star-rated hotels. It also examines how these initiatives contribute to achieving relevant Sustainable Development Goals (SDGs). Design/methodology/approach – A qualitative research approach was adopted, involving in-depth interviews with twelve managerial employees purposively sampled from both emerging (1–2 star) and established (3–5 star) hotels in Ghana. Data were thematically analysed to uncover key patterns. Findings – The findings reveal that Green HRM adoption across star-rated hotels in Ghana is driven by a mix …

Employer Perspectives On Professional Identity And Its Role In Graduate Recruitment, Denise Jackson, Michael Tomlinson

Research outputs 2022 to 2026

Practice and theory on graduate employability continues to recognise the importance of professional identity (PI) as a key determinant of individuals perceived and realised worth in the labour market. However, studies are predominantly from student, graduate and academic perspectives with little exploration of employers’ perceptions on PI and its importance for graduates’ acculturation into practice and workplace outcomes. Accordingly, we explored employer perspectives on what PI means and what it signals during graduate recruitment. Using closed and open response questions, we gathered survey data from 339 employers closely involved in recruiting, developing, supervising and performance managing graduates in Australia. We …

Success Factors For Effective Workplace Bullying Interventions: A Scoping Review, Kate Blackwood, Azadeh Shafaei, Tim Bentley, Maryam Omari, Dayna Fawkes

Research outputs 2022 to 2026

Purpose – The study aimed to comprehensively review the existing evaluated interventions on preventing workplace bullying and provide recommendations on the success factors for designing effective workplace bullying interventions. Design/methodology/approach – We used a scoping review framework (PRISMA-ScR) to explore, identify and shortlist a range of articles evaluating workplace bullying interventions. Specifically, this review examined the content and relative effectiveness of workplace bullying interventions related to their design and implementation. Findings – The study has found that no one specific intervention type consistently produced the desired outcome. However, interventions that are multifaceted, multi-level, focused on the organisational level, owned by …

Tour Guide Research Revisited: A Thematic Synthesis And Future Directions, Zhicheng Yu, Songshan (Sam) Huang, Jiqing Deng, Wenling Zhou, Zhiyong Li

Research outputs 2022 to 2026

Purpose: Existing knowledge on tour guiding is fragmented, which limits the understanding of this important profession. This paper aims to critically examine the progress of tour guide research, identify key theoretical tensions and propose future research directions based on a systematic synthesis of existing knowledge. Design/methodology/approach: A thematic analysis was conducted on 267 papers retrieved from the Web of Science Core Collection, Scopus and Google Scholar databases. Papers were systematically coded, categorized into themes and integrated into a framework that represents relationships among key themes in tour guide research. Findings: The analysis generated an integrated framework consisting of nine interrelated …

Uncovering The Intervening Mechanisms In The Relationship Between Technological Stressors And Individual And Work-Related Consequences, Saeid Nosrati, Seongseop Kim, Dori Davari, Jaehee Gim, Antony King Fung Wong

Research outputs 2022 to 2026

This study examined how workplace telepressure and cyber incivility, as work-related stressors, affect individual and work-related outcomes in hospitality employees, using a mixed-methods approach. After developing a draft, following a thorough literature review and interviews with hotel staff, the drafted questions were refined through a pre-test and a pilot test. Finally, the main survey was conducted with 792 hotel staff in China. Structural equation modeling was performed using Mplus (Version 8.3) to test both direct and serial mediating effects. It was found that workplace telepressure and cyber incivility, through the serial mediating effect of technostress and poor mental health, had …

Capitalising On The Social Interactional Nature Of Digital Entrepreneurship: An Agenda For Digital Entrepreneurs, Llandis Barratt-Pugh, Fang Zhao, Yuli Suseno, Janice Redmond, Peter Standen

Research outputs 2022 to 2026

Digital entrepreneurship (DE) is transforming traditional entrepreneurship (TE). This article investigates how social network interactions underpin DE development by harvesting knowledge for venture growth. A review of DE literature revealed few empirical social interaction studies exploring strategies for DE development. This study focused on that knowledge gap, using social network and social capital theories for the conceptual framework. Forty-one interviews with experienced DEs were analysed using a novel application of social network and social capital theory as an analytical framework with an iterative grounded theory approach. The findings validated a social interaction research approach. The evidence indicated that DE is …

Fostering Sustainable Business Performance: The Synergistic Role Of Entrepreneurial Leadership And Green Organizational Support In The Hotel Industry, Kwame Owusu Boakye, Michael Kyei-Frimpong, Aaron Makafui Ametorwo, Linda Quagraine, Richard Sam-Mensah

Research outputs 2022 to 2026

This study investigated the moderating role of green organizational support in the nexus between entrepreneurial leadership and sustainable business performance. The study adopted the explanatory research design, where data were collected from 208 employees working in star-rated hotels in Ghana and analyzed using descriptive and inferential statistics. The result revealed that entrepreneurial leadership significantly relates to sustainable social and environmental performance but not to sustainable economic performance. More so, green organizational support moderated the relationship between entrepreneurial leadership and sustainable economic and social performance but did not moderate the relationship between entrepreneurial leadership and sustainable environmental performance. Theoretical and practical …

Public Service Motivation And The Circumplex Model Of Affect: Profiling Australasian Public Servants, Esme Franken, Ben Farr-Wharton, Fleur Sharafizad, Kara Ng, Geoff Plimmer, Evan Berman

Research outputs 2022 to 2026

This paper explores public servants’ public service motivation through the prism of the circumplex model of affect (CMA). The application of CMA to work, and specifically public sector contexts, is relatively novel, and the framework helps explain how multiple states of affect (i.e., comprised of underlying feelings, emotions, and moods) cluster together and are shaped by one’s work environment. The mixed method paper begins with a qualitative study of Australasian public servants, presenting evidence of the CMA and its connection to PSM. The subsequent quantitative analysis of 222 survey respondents offers four distinct latent profiles of public servants’ PSM and …

Sales Prediction In Omnichannel Distribution Systems Based On Consumer Behavior Using Process Mining And Arimax, Ferra Arik Tridalestari, Mustafid Mustafid, Ferry Jie, Hanung Nindito Prasetyo

Research outputs 2022 to 2026

Omnichannel distribution integrates multiple sales channels into a single management platform to enhance customer experience. However, the complexity of consumer behavior data across channels often prevents business owners from effectively analyzing and predicting sales. This study proposes a sales prediction model in omnichannel distribution systems based on consumer behavior using a collaborative approach that integrates process mining and autoregressive integrated moving average with exogenous variables (ARIMAX). Event log data from an omnichannel service provider were used to extract consumer activity patterns, which were then analyzed through process discovery algorithms to identify dominant behavioral processes. The resulting behavioral indicators served as …

Just Be Yourself....But Only If You Are Like Us? A Social Identity Theory Cross-Cultural Meta-Analysis Of Authentic Leadership, Andrei A. Lux, Kevin B. Lowe, Patricio Duran, Darren K. Bharanitharan

Research outputs 2022 to 2026

We apply social identity theory (SIT) within a culturally endorsed implicit leadership theory (CLT) frame to model how cultural values shape relationships between authentic leadership and follower outcomes. We use meta-analytic methods to test hypotheses with data from 292 studies drawn from over 40 countries, comprised of 100,641 individuals, and including 35 attitudinal, behavioural, and performance outcomes. Meta-analytic regression of cultural values coded at the country level reveals a significant pattern of moderation effects across 42.9% of the correlates we tested, suggesting that authentic leadership theory is culturally embedded. The effects of authentic leadership vary to the extent that it …

Strategizing Success: Advancing Women's Leadership And Careers In Healthcare Through A Positive Gain Spiral, Farveh Farivar, Andrei A. Lux, Nasim Salehi

Research outputs 2022 to 2026

Purpose – Women’s career progression in healthcare continues to lag men’s, particularly at senior leadership levels, limiting organizational performance and weakening leadership pipelines. This study applies Conservation of Resources (COR) theory’s positive gains cycle to examine how supportive organizational environments and human resource management practices can accelerate women’s advancement from early career stages to senior leadership. Design/methodology/approach – Using a social constructivist approach, we conducted 30 in-depth interviews with Australian healthcare leaders (20 female and 10 male) across multiple organizational levels. Thematic analysis identified the resources and interactions that enable sustained leadership progression for women. Findings – Four interconnected resources, …

Designing And Evaluating Quality Transdisciplinary Work-Integrated Learning: Insights Into Practice, Denise Jackson, Claire Lambert, Sonja Coetzee

Research outputs 2022 to 2026

Higher education’s role in fostering innovation and enacting social change is increasingly important. Transdisciplinary Work-Integrated Learning (TWIL) offers opportunities to prepare students to address societal issues by transcending disciplinary boundaries and collaboratively tackling real-world global challenges. While extensive literature exists on established WIL models, research on the critical aspects of designing, implementing and evaluating impactful TWIL activities remains scarce. This paper draws together insights from 15 TWIL academics across 14 Australian universities, highlighting important design elements such as training for small group collaboration, open-ended projects, design thinking, sustained mentorship and reciprocal partnerships. Emerging challenges related to online delivery, teamwork, scalability, …

Exploring How Young Consumers Construct Identities In Socially Restrictive Societies: Managing Impressions Through Fashion Clothing, Muhammad Abid, Aron O’Cass, Hormoz Ahmadi, Vida Siahtiri

Research outputs 2022 to 2026

In many societies, fashion serves as a medium of self-expression and a site of social regulation, where sartorial decisions can expose consumers to social censure and physical risk. Consequently, consumers must navigate the tension between adhering to local norms and participating in global fashion cultures. This study draws on impression management theory to examine how young consumers in a socially restrictive society use fashion as a means of identity expression while mitigating potential social risks. It uses data from in-depth interviews (n = 40) and open-ended surveys (n = 150) with consumers aged 18 to 35 years, analysed using an …

Exploring The Las-Vict Principle Of Cryptocurrency Exchanges: A Belief–Action–Outcome Perspective, Cheuk Hang Au, Kevin K.W. Ho, Po Hsu Shieh, Kris M.Y. Law

Research outputs 2022 to 2026

Purpose – Cryptocurrency exchanges operate in a hyper-volatile, “wild west” environment, fundamentally challenging existing theories of FinTech success that were built for stable markets. The literature lacks a framework to explain how firms thrive amidst such extreme regulatory ambiguity and institutional distrust. This study resolves this theoretical puzzle by developing a new principle for success in nascent, high-stakes digital ecosystems. Design/methodology/approach – We conduct a multiple-case study of 14 leading cryptocurrency exchanges. Using the belief–action–outcome (BAO) logic as an analytical guide, we deconstruct the strategic actions that separate successful exchanges from failures, synthesising them into a new, empirically grounded framework. …

Csr Disclosure In Family-Controlled And Politically Connected Firms: Do Audit Committees Matter?, Md Harun Ur Rashid, Habib, Rashid Zaman

Research outputs 2022 to 2026

Purpose – This study aims to investigate whether audit committees shape the corporate social responsibility (CSR) disclosure practices of family-controlled and politically connected firms. Specifically, this study examines the extent to which audit committees mitigate the tendency of these firms to withhold CSR information and enhance transparency in an emerging market context. Design/methodology/approach – This study analyses 1, 108 firm-year observations from 140 non-financial firms listed on the Dhaka Stock Exchange over the period 2013–2023. To examine how family control, political connections and audit committees influence CSR disclosure. This study estimates several multivariate regression models. In addition, to strengthen causal …

Refuelling Behaviour And Electric Vehicle Uptake: Evidence From A Behavioural Transition Framework In Western Australia, Navid Hashemi Taba, Khatavakhotan

Research outputs 2022 to 2026

This study examined how refuelling routines, price responsiveness and discount expectations relate to readiness to replace a conventional petrol vehicle with an electric vehicle in Western Australia. A structured survey of nonelectric vehicle owners was administered in Perth (n = 442; conventional petrol n = 408; hybrid n = 34). Protocol-based cleaning and distributional diagnostics guided nonparametric inference and segmentation. Refuelling frequency comparisons between conventional and hybrid vehicle owners indicated higher visit frequency and monthly consumption among the former (monthly consumption: median 150 L vs. 92 L; U = 6963.5, z = 4.48, p < 0.001), whereas within conventional vehicle owners, no significant association was observed between monthly consumption and stated willingness to adopt an electric vehicle (U = 6633.0, p = 0.671). Expected petrol price discounts were tightly centred (median 10%; interquartile range 5%–15%), yet cluster analysis revealed a distinct segment combining high discount expectations (≈22%) and higher monthly consumption (∼211 L). Correlation between consumption and discount expectations was negligible (r ≈ 0.03, p > 0.05). These findings suggest that adoption-related …

Extending Social Penetration Theory To Online Brand Communities: The Impact Of Perceived Identifiability On Relational Development And Perceived Enjoyment, Stephanie Meek, Claire Lambert, Laureane Du Plessis

Research outputs 2022 to 2026

Online brand communities (OBCs) rely on members forming relationships, yet many platforms normalise anonymity. Drawing on Social Penetration Theory (SPT), this study examines whether feeling recognisable to other members (perceived identifiability) shapes relational outcomes and enjoyment in consumer-initiated OBCs. Survey data from 307 members were analysed using structural equation modelling and multi-group analysis. Perceived identifiability significantly increased members’ network ties and sense of belonging but did not directly enhance perceived enjoyment. Instead, belonging mediated the link from identifiability to enjoyment, and network ties strengthened belonging, yielding a serial indirect pathway from identifiability to enjoyment. Comparing lurkers and posters showed that …

Innovativeness And Self-Efficacy In Lecturers’ Intentions To Use Cloud Computing Services In Teaching And Learning In South African Higher Education, John Mangundu, Laizah Sashah Mutasa, Senali Madugoda Gunaratnege, Martin Ujakpa

Research outputs 2022 to 2026

There has been an acceleration of the adoption of cloud computing in higher education institutions (HEIs), especially in response to the COVID-19 pandemic. This shift to virtual and blended learning environments, led to a migration of HEIs’ information management processes to cloud-based systems. Despite its advantages, cloud computing adoption in South African HEIs remains low. This study applies the Theory of Planned Behaviour (TPB) to examine how self-efficacy and innovativeness influence lecturers’ intentions to use cloud computing services. A quantitative design was applied, and stratified random sampling ensured representation across the lecturer population. Data were collected through an online questionnaire …

Understanding The Journey To Higher Education: Decision-Making Insights From Aboriginal And Torres Strait Islander Students, Melissa Fong-Emmerson, Claire Lambert, Braden Hill, Maria M. Ryan

Research outputs 2022 to 2026

This study investigates the decision-making process of Indigenous Australian students in pursuing higher education, addressing a gap in understanding their educational choices. It identifies the key factors influencing university enrolment decisions and how these shape students’ educational pathways. Using a narrative-inquiry approach, the study explored the lived experiences of Indigenous students from two Western Australian universities. Through written autobiographies, yarning sessions and one-on-one interviews, participants shared rich, nuanced insights into their journeys to higher education. Findings reveal the pivotal role of ‘sparks’ in normalising higher education as a viable option. Students relied minimally on formal information search, depending heavily on …

Przedsiębiorczość: Praktyczny Przewodnik Dla Sukcesu W Biznesie, Jalleh Sharafizad, Violetta Wilk, Kerry Brown, Aglae Hernandez Grande, Fleur Sharafizad, Dorothy Wardale, Arkadiusz Gwarda, Artur Korkoszkiewicz, Marta Komorska, Bartosz Sobotka, Michał Wójcik

Research outputs 2022 to 2026

This book is tailored for entrepreneurs in their startups or moving to the next stage of their businesses, micro and small business owners, as well as individuals who are considering starting their own ventures. It brings together essential insights, practical tools, and valuable resources developed through two Western Australian government initiatives focused on entrepreneurial training and support. In addition, it draws on a range of business concepts from other sources, refining and simplifying them to suit the specific needs of emerging and growing enterprises.

Designed to be both flexible and supportive, the book serves multiple roles throughout your entrepreneurial journey. …

Customer Participation In Service Recovery: Accounting For The Role Of Customers’ Perceived Control And Empowerment In Hotel Services, Aron O'Cass, Shahin Sharifi, Vida Siahtiri, Atefeh Saniee

Research outputs 2022 to 2026

Customer participation in service recovery is common, yet little is known about how different participation roles shape recovery evaluations. This gap is especially salient in hotels, where recovery often unfolds under time pressure and heightened emotions. We conceptualize participatory service recovery as involving two distinct customer roles: solution identification and solution implementation. Across three studies, we examine how these roles shape recovery satisfaction and whether perceived control and psychological empowerment help shape these effects. Study 1 uses the critical incident technique to identify role-specific participation behaviours and customers' interpretations of their recovery involvement. Studies 2 and 3 use scenario-based experiments …

Leading With Purpose: Uncovering The Impact Of Inclusive Leadership And Meaningful Work On Work Passion, Azadeh Shafaei, Mehran Nejati

Research outputs 2022 to 2026

Work passion is a critical driver of employee wellbeing, engagement, and performance; however, organisations often struggle to cultivate it effectively. Understanding what fosters work passion is essential because it not only deepens insight into employee motivation but also enables organisations to enhance passion and its positive outcomes. Despite growing interest, research has primarily focused on individual traits, leaving the role of organisational and leadership factors under-explored. To bridge this gap, we extend the Employee Work Passion Appraisal (EWPA) framework by examining how inclusive leadership and meaningful work influence employees’ work passion and whether the psychological authenticity climate mediates these relationships. …

Multilevel Nested Paradoxes: How Organizational Leaders Interpret And Manage Tensions, Uzma Batool, Muhammad Mustafa Raziq, Peter Galvin, John Lewis Rice

Research outputs 2022 to 2026

Organizational actors face multiple paradoxical tensions that are not only intertwined with one another but also nested across different levels of the organizational hierarchy. Despite their importance, little is known about how such paradoxical tensions are interpreted and managed by organizational leaders. To explore this phenomenon, we conducted semi-structured interviews and collected multilevel data from 38 respondents, including corporate executives, team leaders, and managers in the Pakistani telecommunications sector. Through an interpretive phenomenological analysis of participants’ lived experiences, we developed a multilevel nested paradox model. This model revealed four paradoxes nested both within and across levels: task efficiency and employee …

Role Of Ethical Principles And Ai Characteristics In Shaping Generative Ai Use In Higher Education And Its Impact On Academic Performance, Mostafa Al-Emran, Mohammed A. Al-Sharafi, Behzad Foroughi, Noor Al-Qaysi, Nelson K.Y. Leung, Zaher Mundher Yaseen, Nor’Ashikin Ali

Research outputs 2022 to 2026

The rapid integration of Generative AI in higher education has transformed teaching and learning, yet limited research explores the factors driving its adoption and impact on academic performance. This study addresses the gap in understanding how ethical principles (fairness, accountability, transparency, accuracy, autonomy) and AI characteristics (perceived anthropomorphism, perceived intelligence) influence students’ use of Generative AI tools and their subsequent academic outcomes. The research aims to develop and test a theoretical model that integrates these factors to explain Generative AI adoption and its effect on perceived academic performance among university students. Data were collected through surveys from 318 students and …

Service Failures Under The Influence Of Ideological Polarization, Cheuk Hang Au

Research outputs 2022 to 2026

In an era of heightened ideological polarization, characterized by intense divisions in political and social beliefs, both political and business environments face unprecedented challenges. Socio-political risks, historically explored in strategic management, have gained renewed significance as polarization amplifies their impact on business operations and consumer behavior. This paper examines Cathay Pacific as a case study to investigate how ideological polarization influences consumer reactions to service failures and controversies. Using the Belief-Action-Outcomes (BAO) framework, we analyze the interplay between polarization-driven beliefs and anti-brand actions during periods of heightened political tension in Hong Kong. Our findings offer critical insights into the role …

Tourism Low-Carbon Decision-Making Through The Avoid–Shift–Improve Framework, Pezhman Hatamifar, Arghavan Hadinejad, Jalayer Khalilzadeh, Kourosh Esfandiar, S. Mostafa Rasoolimanesh

Research outputs 2022 to 2026

Using the Avoid–Shift–Improve framework, this study examines how demographic factors and psychological, behavioral, and attitudinal drivers are associated with tourists’ low-carbon decision-making across mobility, consumption, and accommodation. Survey data were collected from 416 young Finnish travelers, and analyzed using correlation tests, repeated-measures ANOVA, and cluster segmentation to examine cross-domain and cross-strategy variation. Findings show that demographic factors have limited influence, whereas psychological, behavioral, and attitudinal drivers motivate sustainable choices. Shift dominant mobility decision-making, Avoid emergence in consumption, and Improve are most common in accommodation. Three adopter groups are identified as strong, moderate, and weak, reflecting different levels of engagement. Theoretically, …