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Full-Text Articles in Business

The Development Of An Eco-Gastronomic Tourism (Egt) Supply Chain-Analyzing Linkages Between Farmer, Restaurants, And Tourists In Aruba., Marcelino Kock Jan 2013

The Development Of An Eco-Gastronomic Tourism (Egt) Supply Chain-Analyzing Linkages Between Farmer, Restaurants, And Tourists In Aruba., Marcelino Kock

Electronic Theses and Dissertations

Purpose of this study is to holistically analyze existing linkages between Aruba’s tourism industry, restaurants and local farmers, by examining strategies that constrain the development of linkages between these stakeholders. Previous research indicated that tourism development is often accompanied with increased demand for imported food, which results in foreign exchange leakages, inflation and competition with local production. This phenomenon is very common in the Caribbean, where Aruba, with its heavy reliance on imported goods and services, is no exception to this occurrence. To comprehend potential problems associated with linking both sectors, these in-depth case study addresses three fundamental questions: a) …


Guest Satisfaction Analysis Of A Casual Dining Restaurant: A Comparison Of Tourist Vs Non-Tourist Satisfaction Scores., Jessica Wickey Jan 2013

Guest Satisfaction Analysis Of A Casual Dining Restaurant: A Comparison Of Tourist Vs Non-Tourist Satisfaction Scores., Jessica Wickey

Electronic Theses and Dissertations

Purpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests. The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication & Accuracy, Food (Taste & Quality), Food Preparation, Bar (Beer, Wine, & Cocktail), Gratefulness, and Atmosphere in whole (including atmosphere and cleanliness).The eight dimensions were evaluated in the GPS (guest pulse survey) based on a Net Promoter Score, or NPS® system, and were …


Gender Dynamics From The Arab World: An Intercultural Service Encounter, Marryam Khan Jan 2013

Gender Dynamics From The Arab World: An Intercultural Service Encounter, Marryam Khan

Electronic Theses and Dissertations

Arab countries strive toward the modernization and feminization of the Arab culture; however, some of these countries (i.e., Saudi Arabia) are culturally and legally governed by "sharia law", and have maintained cultural norms regarding segregation of the sexes. In order to have a better understanding of the Arab travelers to the U.S., this research focuses on the gender dynamics between the service providers and Arab customers during a service encounter. Specifically, this research examines how the same and opposite genders of service-provider and customer influence Arab customers’ emotional response (comfort), consequently their service encounter evaluation (satisfaction), and behavioral intentions (feedback …


Knowledge Management: Style, Structure, And The Latent Potential Of Documented Knowledge, Sean Mcmahon Jan 2013

Knowledge Management: Style, Structure, And The Latent Potential Of Documented Knowledge, Sean Mcmahon

Electronic Theses and Dissertations

Despite the volume, growth, and accessibility of documented knowledge – the insights and experiences stored on paper and in electronic form - management research has yet to demonstrate the same usefulness for documented knowledge as that found in knowledge residing in human sources. This dissertation explores two areas of potential for documented knowledge, suggesting the efficacy of a piece of documented knowledge is contingent not only on content, but upon the style and structure associated with that content. Style, how cognitively 'concrete' and affectively 'memorable' documented knowledge is perceived to be, is hypothesized to affect how much attention it draws …


Consumer Engagement In Travel-Related Social Media, Xu Li Jan 2013

Consumer Engagement In Travel-Related Social Media, Xu Li

Electronic Theses and Dissertations

The term of "consumer engagement" is extensively used in the digital era. It is believed that engaged consumers play an important role in products/services referral and recommendation, new product/service development and experience/value co-creation. Although the notion of consumer engagement sounds compelling, it is not fully developed in theory. Different interpretations coexist, resulting in confusion and misuse of the concept. This study attempts to define consumer engagement and develop a conceptual framework of consumer engagement, addressing antecedents of consumer engagement in online context. Moreover, some situational and social media usage-related factors are incorporated into the framework. A set of propositions are …


A Sustainability "Green" Certification Audit Of Food Service Operations And The Development Of A Restaurant Sustainability Instrument, Hans Hagglund Jan 2013

A Sustainability "Green" Certification Audit Of Food Service Operations And The Development Of A Restaurant Sustainability Instrument, Hans Hagglund

Electronic Theses and Dissertations

This study investigates current green restaurant certifications as well as developing a new more user certification. First, a fact finding investigation to find the most established and commonly utilized green restaurant certifications were compared. Second, a new green certification was developed. Third, chosen green restaurant certifications were compared. Lastly, the new green certification analyzed whether restaurants in the central Florida area utilized green practices. Data were collected in face to face sessions with restaurant managers during nonpeak hours of operation. There were numerous surveys utilized in this research study. The statistical methodology utilized in this study was average means and …


Authenticity In Tourism In Small Island Destinations: The Residents’ Perspective, Robertico Croes, Seung Hyun Lee, Eric D. Olson Jan 2013

Authenticity In Tourism In Small Island Destinations: The Residents’ Perspective, Robertico Croes, Seung Hyun Lee, Eric D. Olson

Faculty Scholarship and Creative Works

This study explored the meaning of authenticity in the context of a small island destination from the residents' perspective, departing from the main stream literature which predominantly focuses on the demand side of the equation. Photo-elicitation was used to investigate the conception of authenticity. The finding from the focus group is that the notions of authenticity are unique, vast, and individualistic and that an encompassing definition of authenticity is difficult to concur. While the focus group provided clarity in terms of authenticity being embedded in the cultural lifestyle, an empirical study was conducted to further understand what cultural resources could …


An Exploratory Study Of Customer Vulnerability: A Cross-Segment Approach, Taryn Aiello Jan 2013

An Exploratory Study Of Customer Vulnerability: A Cross-Segment Approach, Taryn Aiello

Electronic Theses and Dissertations

The purpose of this study is to explore the concept of customer vulnerability across varying service industries. While the concept of customer vulnerability has been debated in business, marketing, sociology, and psychology scholarly literature, there has been little research conducted that specifically investigates consumers’ perceptions of vulnerability during the service exchange. Specific to this research, customer vulnerability is defined as experiences in which consumers participate in a service exchange with a firm during a time of individual or shared medical, physical, emotional, or spiritual necessity, whether the vulnerability is experienced during the course of the transaction or whether consumers arrive …


The Impact Of Technology On Management Control: Degradation, Empowerment, Or Technology Dominance?, Joseph Canada Jan 2013

The Impact Of Technology On Management Control: Degradation, Empowerment, Or Technology Dominance?, Joseph Canada

Electronic Theses and Dissertations

The evolution of technology brings with it the evolution of business processes. Without a doubt, technology changes how work is performed. At first glance, workplace technology appears to be a great boon to society. However, research presents opposing views on how workplace technologies impact the individual. One perspective argues that organizations utilize technology to redesign work processes, such that the worker requires less skill, autonomy, and compensation. The opposing perspective argues that organizations utilize technology to empower employees to improve efficiency and profits. This dissertation consists of three interrelated studies examining workplace technology’s impact on decision makers. The first study …


Regulation And The Auditing Profession, Alexey Lyubimov Jan 2013

Regulation And The Auditing Profession, Alexey Lyubimov

Electronic Theses and Dissertations

The dissertation consists of three studies examining three different regulatory issues that affect the auditing profession. The first study has two main foci. First, the study investigates the impact of Sarbanes-Oxley Act (SOX) on the Big 4 fee premium. Second, the study investigates the relationship between the size of an audit client and annual fee change. The results show that in the post-SOX environment, clients of non-Big 4 firms have experienced greater increases in audit fees than the clients of the Big 4 firms, resulting in a diminishing Big 4 premium. This is consistent with the notion that non-Big 4 …


The Diffusion Of Digital Dashboards: An Examination Of Dashboard Utilization And The Managerial Decision Environment, Jeffrey Reinking Jan 2013

The Diffusion Of Digital Dashboards: An Examination Of Dashboard Utilization And The Managerial Decision Environment, Jeffrey Reinking

Electronic Theses and Dissertations

This dissertation consists of three related studies examining the diffusion of digital dashboard technology throughout today’s organizations. Dashboards, once reserved for the executive level, are now available to managers at the lower levels of the organization. For these managers, dashboards have become an integral part of their work life to support their decision environment, to provide consistency in measures, to monitor performance, and to communicate information throughout the organization. Prior research in the practice literature has shown that dashboards improve managerial performance and organizational performance as well as communicate organizational goals and objectives; however, empirical research has not been conducted …


Celebrating 30 Years Of Excellence, Rosen College Of Hospitality Management Jan 2013

Celebrating 30 Years Of Excellence, Rosen College Of Hospitality Management

Rosen College of Hospitality Management Collection

This is a special document created for the 30th Anniversary of the Rosen College of Hospitality Management. It includes a history of College, historic milestones, Hall of Fame honorees, notable alumni, and more.


Bowl Survey, Richard C. Crepeau Dec 2012

Bowl Survey, Richard C. Crepeau

On Sport and Society

Over the next two days and nights ten bowl games will be played across the expanse of our great nation. At the end of the bowl season, culminating with the BCS Championship Game on January 7, thirty-five bowl games will have been played. The first, the Gildan New Mexico Bowl, took place on December 15.


Management Training In Hospitality Schools: A Comparative Study Of Instructional Methods, Dana V. Tesone Dec 2012

Management Training In Hospitality Schools: A Comparative Study Of Instructional Methods, Dana V. Tesone

Rosen Faculty Scholarship and Creative Works

The article examines management education for Tourism and Hospitality students in higher learning institutions. It provides the findings of a comparative study of two instructional methodologies—traditional classroom and online courses. The study compared cognitive retention learning outcomes of a sample of students in both modalities over a single academic year. The overall results indicate similar efficacy between the two instructional techniques for participants within the sample.


It's Hard To Adjust To A Florida Christmas When You're Sweating, Richard C. Crepeau Dec 2012

It's Hard To Adjust To A Florida Christmas When You're Sweating, Richard C. Crepeau

UCF Forum

I have tried. I really have. But to no avail.


College Sport, Richard C. Crepeau Dec 2012

College Sport, Richard C. Crepeau

On Sport and Society

It’s been some time since I sat down and watched as much as a half of a college football game. Last fall I was in London, a city not infected by intercollegiate athletics, and this fall I simply never got enough time or interest to watch. Then a few weeks ago I did see several games. Florida and Florida State always draws my interest, and the Notre Dame run has been an interesting one.


Tags And Roger, Richard C. Crepeau Dec 2012

Tags And Roger, Richard C. Crepeau

On Sport and Society

Is there anyone out there who thought that Paul Tagliabue would overturn the player suspensions imposed by NFL Commissioner Roger Goodell in the New Orleans bounty case? Maybe someone somewhere had predicted this, but if they did they would be members of an extremely small club.


The Effect Of Gender And Leadership Styles On Employee Satisfaction, Brittany Williams Dec 2012

The Effect Of Gender And Leadership Styles On Employee Satisfaction, Brittany Williams

HIM 1990-2015

To ensure the success of a company, it is essential for supervisors to interact effectively with the employees they oversee. Effective interactions between supervisor and employee go hand-in-hand with employee satisfaction, which can impact firm performance. The purpose of this thesis is to examine key drivers of employee satisfaction. Specifically, this thesis tests whether or not employees with supervisors of the same sex as themselves are more satisfied than employees with supervisors of the opposite sex. It also compares and contrasts the level of satisfaction an employee has in correspondence with transformational and transactional leadership styles and whether this relationship …


Thanksgiving, Richard C. Crepeau Nov 2012

Thanksgiving, Richard C. Crepeau

On Sport and Society

As with all American traditions, if it happened once or twice it is one. Therefore I present my traditional Thanksgiving piece. The History of Thanksgiving and of Football both go back into the Middle Ages, and so it may not be so strange that the two would become intertwined in modern America.


Examining The Rv Travelers' Camping Experience: A Social Media Approach, Jill Fjelstul, Youcheng Wang Nov 2012

Examining The Rv Travelers' Camping Experience: A Social Media Approach, Jill Fjelstul, Youcheng Wang

Rosen Faculty Scholarship and Creative Works

The aim of this study was to analyze RV travelers' experience posted on campground online review websites. The study contributes to the relevant literature by understanding what influences the campground experience. Findings were categorized by six themes: campground attributes, campsite attributes, outdoor activities, surrounding area, campground policies, and staff. Findings also depicted major topic areas revealed in the reviewed postings. Implications were outlined for the campground owner/operator and future RV traveler as a result of this study.


Organizational-Level Rfid Technology Adoption In The Hospitality Industry, Ahmet Ozturk, Radesh Palakurthi, Murat Hancer Nov 2012

Organizational-Level Rfid Technology Adoption In The Hospitality Industry, Ahmet Ozturk, Radesh Palakurthi, Murat Hancer

Rosen Faculty Scholarship and Creative Works

The purpose of this study was to explore the influence of technological, organizational, and environmental factors on the hospitality operators' adoption of radio frequency identification (RFID) technology. Based on a sample of 125 technology decision makers at major hospitality corporations in the US, the results of the study indicated that except stakeholder pressure, all of the technological, organizational, and environmental factors had significant impact on hospitality operators' intention to adopt RFID technology. By identifying the factors affecting hospitality operators' RFID technology adoption decisions, technology vendors could design appropriate marketing strategies to reach potential adopters and they could educate these adopters …


Cnsjf 2012 Report: Exceeding Expectations, Manuel A. Rivera, Robertico R. Croes Oct 2012

Cnsjf 2012 Report: Exceeding Expectations, Manuel A. Rivera, Robertico R. Croes

Dick Pope Sr. Institute Publications

The Curacao North Sea Jazz Festival (CNSJF) attracted during the past three annual festivals 12,542 tourists, generated nearly US$22 million in direct spending due to the festival and had a total contribution of nearly US$40 million to the Curacao economy. These unprecedented results are even more significant considering the unique funding source of this festival, which is backed by a private investment source. Private investments in festival production are a financial funding source that is not common in the event industry, especially when considering the significant economic benefits the CNSJF has generated for Curacao. This festival has functioned as a …


Turismo Y Agricultura. Un Modelo De "Alimentación Lenta" Para La Promoción De Productos Agrícolas Locales Por Medio Del Turismo En Asistencia De Los Menos Afortunados En Latinoamérica, Kevin Stephen Murphy, Robertico R. Croes, Po-Ju Chen Oct 2012

Turismo Y Agricultura. Un Modelo De "Alimentación Lenta" Para La Promoción De Productos Agrícolas Locales Por Medio Del Turismo En Asistencia De Los Menos Afortunados En Latinoamérica, Kevin Stephen Murphy, Robertico R. Croes, Po-Ju Chen

Rosen Faculty Scholarship and Creative Works

Tourism increasingly plays a very important roll on the global economy of the different sectors that developed it and is now widely recognized as one of the major industries of the world, that's why tourism potential i son the promotion of one positive economic impact for the different sectors that are aimed, that`s why this article pretends to propose how that promotion of local agricultural products can be assisted with the implementation of a model of “slow nutrition” that can be developed by tourism sector on behalf of the unfortunate sector of Latin America.


Una Exploracion De La Potencial Del Turismo En La Lucha Contra La Pobreza En America Latina, Robertico Croes Oct 2012

Una Exploracion De La Potencial Del Turismo En La Lucha Contra La Pobreza En America Latina, Robertico Croes

Rosen Faculty Scholarship and Creative Works

The poverty has been a phenomenom that has delayed and transformed the latinoamericam societies. One of each three persons that live in Latinoamerica is considerate poor, qualifier that makes reference to those people that do not have sufficient resources to satisfy their basic needs. Because of that, the present article pretends to pose the tourism activity as an alternative to figth the poverty on developing countries, this because the tourism generates employemet, currency, incomes to the governments and business opportunities. So this work is aimed to research the empirical relation between international tourism, economic growth, the reduction of poverty and …


Scabs In Seattle, Richard C. Crepeau Sep 2012

Scabs In Seattle, Richard C. Crepeau

On Sport and Society

It took all of three weeks but the excrement has finally hit the fan. It is not the end of the world, but it is the end of any further claims that the scabs impersonating NFL referees are competent. If they were competent they would already have been NFL referees and therefore would be locked out by the NFL.


Baseball Changes, Richard C. Crepeau Sep 2012

Baseball Changes, Richard C. Crepeau

On Sport and Society

At the end of this baseball season there will a fundamental shift in the organization of Major League Baseball. At the opening of the next season the Houston Astros will be an American League team. The change was forced by Baseball Commissioner “Bud” Selig who made it a prerequisite to the purchase of the Houston franchise.


Football In The Air, Richard C. Crepeau Sep 2012

Football In The Air, Richard C. Crepeau

On Sport and Society

September is here and that means football is back, both the NFL and the collegiate pros. The student-athletes of the NCAA opened play over this extended holiday weekend with more games than any human being could possibly ingest. There seemed to be excitement in the air on and off campuses across the country and across the Atlantic.


Hospitality Industry Expectations Of Entry-Level College Graduates: Attitude Over Aptitude, Dana V. Tesone, Peter Ricci Sep 2012

Hospitality Industry Expectations Of Entry-Level College Graduates: Attitude Over Aptitude, Dana V. Tesone, Peter Ricci

Rosen Faculty Scholarship and Creative Works

This article reports on the findings of an empirical study conducted with senior hiring executives who represent various sectors of the hospitality and tourism industry in the Metropolitan Statistical Area (MSA) of Orlando, Florida. The geographic area was chosen for its representation of a number of hospitality and tourism sectors. While the sample represented various sectors, the purpose of the study was to identify perceptions of attributes preferred for entry-level workers primarily in the lodging and restaurant sectors. The article presents background information from the literature, methodologies employed within the study, as well as conclusions and recommendations for future education/industry …


Assessing Tourism Development From Sen’S Capability Approach, Robertico R. Croes Sep 2012

Assessing Tourism Development From Sen’S Capability Approach, Robertico R. Croes

Faculty Scholarship and Creative Works

The purpose of this study is to assess tourism development in the context of Sen’s capability approach. The study developed a model to investigate the relationship between tourism development and human development while focusing on two countries, Nicaragua and Costa Rica. The study applied a cointegration technique based on the Granger representation theorem. Overall, tourism development and human development reveals a tenuous relationship in both cases, reflecting some threshold effect. The importance of tourism growth is merited in the distribution of its benefits and the extent that tourism receipts are allocated to support human development (public health, education, safety, etc.). …


Armstrong, Richard C. Crepeau Aug 2012

Armstrong, Richard C. Crepeau

On Sport and Society

How does it end for Lance Armstrong? “Not with a bang but a whimper.” Although T.S. Eliot did not know Lance Armstrong, it is an interesting coincidence that Eliot’s 1925 poem, from which this line is taken, is titled “The Hollow Men.” If you were someone who idolized Armstrong and believe now that he is guilty and there is a blot on his entire career, then he will indeed seem as one of those Hollow Men.