Business Commons^™

Women In Sportsworld, Richard C. Crepeau

On Sport and Society

Roger Goodell is the Commissioner of the most popular professional sports league in the United States. This week he demonstrated just how much he learned at the feet of his predecessors, Paul Tagliabue and especially Pete Rozelle.

Little League, Richard C. Crepeau

On Sport and Society

The Little League World Series is often the occasion for comment but usually it involves subjects such as rabid parents or hyperventilating coaches. This time the comments coming out of Williamsport, where fracking rather than baseball usually dominates the landscape, had a feel good aspect to them.

O'Bannon And The Five Giants, Richard C. Crepeau

On Sport and Society

At this point in August there are those who think that football season is already in full swing. They are probably deceived into thinking this by the increase in the number of assault arrests being made of both the professionals and the collegians. There seems to be little difference between the two, and indeed the myth of that difference was rejected this week by a federal judge in the O’Bannon Case. As if in anticipation of the decision, the NCAA itself negated its claim of amateurism once again by approving a change in its rules that will allow the five …

Re-Entry And Disorientation, Richard C. Crepeau

On Sport and Society

I have been out of the country for less than three weeks and it is mid-summer when not much happens of note. The first thing I confronted on returning was a total reorganization of the local supermarket. Under the influence of jet lag I found this quite disorienting. As it turned out, this was only one of many changes that faced me.

World Cup, Richard C. Crepeau

On Sport and Society

I am not a fan of The Beautiful Game, although I do watch and appreciate its beauty especially when it is displayed by the likes of Lionel Messi. Soccer, as with all games, when played with skill and competence is a beautiful game. The same might be said of hockey, baseball, basketball, or curling. When any skill is combined with artistry, whether in sport or some other human endeavor, it has a beauty worthy of admiration.

Stars, Diamonds, And Other Shiny Things: The Use Of Expert And Consumer Feedback In The Hotel Industry, Edwin Torres, Howard Adler, Carl Behnke

Rosen Faculty Scholarship and Creative Works

Over the past few years, researchers have studied the topic of online consumer feedback. Most of these studies focus on consumer decision making, and managing a hotel's image.Consequently, more research could explore consumer-generated feedback from the viewpoint of hotel operations and service quality improvement. The present research explored the ways in which hotel General Managers use feedback from consumers (namely online), experts, and internal sources to improve service quality. A combination of a quantitative survey and qualitative interviews were utilized. The study targeted General Managers of upscale hotels.Quantitative data was analyzed using multiple and simple regression analysis, correlations, and ANOVA. …

Huge Week, Richard C. Crepeau

On Sport and Society

I’m just now getting into the World Cup as the recent sports calendar has been overloaded with prime events. With the battle for Lord Stanley’s Cup raging on, the NBA Finals testing the bounds of credulity, and the U.S. Open Golf Tournament on the menu, trying to fit the World Cup into my thoughts and my schedule was nearly too much to manage. Perhaps foolishly, I will try to do some justice to each of these penultimate sporting events here.

What My Grandfather Taught Me About Strategy, Bob Porter

UCF Forum

In 1862, the most important naval battle of the American Civil War took place in Hampton Roads, Va., adjacent to Norfolk. The battle was between two ships, the Monitor and the Merrimac.

I Wish The Sport I Love – Soccer – Could Help Eliminate Injustice Around World, Erin O'Flaherty

UCF Forum

Every four years soccer fans around the globe focus on the FIFA World Cup, this year being held in Brazil. The national teams of countries compete to become World Cup champions in the name of patriotism and pride. I am a fan of almost all sports, but especially soccer – so I cannot contain my excitement for the upcoming matches beginning June 12.

Triple Crown, Richard C. Crepeau

On Sport and Society

By late Saturday sportsworld will know if there is a Triple Crown winner for the first time in thirty-six years. The last winner was Affirmed in 1978. No one could have guessed that it would be this long before another horse would accomplish this feat again. After all Affirmed was the third horse of the 1970s to win the Triple Crown. Seattle Slew won the Crown in 1977 and the great Secretariat did it in 1973.

Interpersonal Trust, Organizational Culture And Turnover Intention In Hotels: A Cross Level Perspective, Ahmet Ozturk, Murat Hancer, Yao-Chin Wang

Rosen Faculty Scholarship and Creative Works

The aim of the present study was to understand the influence of interpersonal trust and organizational culture on employees’ turnover intention. The data of the study were collected from 252 hotel employees in Turkey. Study results showed that both affective trust and cognitive trust were negatively related to hotel employees’ turnover intention. Furthermore, clan organizational culture, adhocracy organizational culture, and market organizational culture were also negatively related to turnover intention of hotel employees. However, the results indicate that hierarchy organizational culture does not have a significant impact on hotel employees’ turnover intention. The findings provide valuable theoretical and practical implications …

Attributes Influencing Meeting Planners' Destination Selection: A Case Of Orlando, Florida, Adi Hayat, Kimberly Severt, Deborah Breiter, Khaldoon Nusair, Fevzi Okumus

Rosen Faculty Scholarship and Creative Works

The current study used Orlando, Florida as a case study, and investigated whether there are differences between the three meeting planner types (association, corporate, third party) in regard to destination selection attributes. The study further identified attributes that affect future bookings to Orlando. Data were collected from a nationwide survey of meeting planners with a usable sample of 2,388 completed phone surveys and 118 completed online questionnaires. One significant difference was found between the three meeting planner types. This research was performed in the midst of the recent recession and explored the impact the recession has had on planning meetings. …

Acceptable Violence, Richard C. Crepeau

On Sport and Society

There are times when marginally related events converge and raise questions about issues related to sport. Such a convergence occurred in my corner of sportsworld over the past week.

Vegetarian, Vegan, And Pescetarian Consumers And Their Participation In The Green Movement, Cory King

HIM 1990-2015

Entering into the 21st century, sustainable living has become a popular topic of concern for scientists and engineers, politicians, news reporters and individuals alike. Most importantly though, sustainable living has become popular to the modern consumer, and many firms are attempting to understand and cater their efforts to the ecologically conscious consumer. Previous studies have shown that the use of psychographics, as opposed to demographics, result in more significant results that can help firms identify ecologically conscious consumers. The purpose of this thesis is to examine the relationship between consumers who identify as pescetarian, vegetarian, or vegan, and their respective …

Sterling, Richard C. Crepeau

On Sport and Society

There are times when something happens in the world of sport that is so startling that reactions come hard and fast and seem to overwhelm events. The Donald Sterling soliloquy hit with this sort of force, and the reaction was beyond what could be anticipated but was still more than appropriate. It was required.

A Special Week, Richard C. Crepeau

On Sport and Society

It was one of those very special weeks in SportsWorld. At least three things stood out: two in baseball and one in the bizarre world of the NCAA.

Employers Need To Do More To Help Maintain Careers Of Employees With Babies, Leandra Preston-Sidler

UCF Forum

It’s amazing how quickly humans adapt to changing circumstances. A few months ago I wrote about how incredibly challenging my first month of life was with a newborn—what many refer to as “baby boot camp,” a perfect term since that’s exactly what it was like thrust into a completely new state of being where life is organized around one thing.

Masters Golf Tournament, Richard C. Crepeau

On Sport and Society

On Sunday, as I usually do on Master’s weekend, I turned to CBS to get an overdose of saccharine. Jim Nantz was in fine form developing storylines, both real and contrived, to keep the focus on the players and the natural beauty of Augusta National. The camera guys had all the obligatory shots of the dogwoods and redbud trees, the flaming and cooling azaleas, and to complete the scene, an occasional magnolia. Words like “idyllic” were used with abandon and those close ups of tense competitors nearly made golf look like an action sport.

Pay Attention To The Weather Of Business And Life – And Don’T Steer Into An Iceberg, Bob Porter

UCF Forum

A big part of my day is spent thinking about improving business strategy and developing a competitive advantage. It’s what I do in the classroom, as director of UCF’s executive development center, and when I help other businesses. It even spills over into the cycling club I manage.

Nw Case, Richard C. Crepeau

On Sport and Society

For the first time an official body uttered words that did damage to the term “student athlete.” About a week ago a ruling by the National Labor Relations Board defined a football player as an employee of a university. Football players, it concluded, are not primarily students.

Are There Gender Differences In What Drives Customer Delight?, Edwin Torres, Xiaoxiao Fu, Xinran Lehto

Rosen Faculty Scholarship and Creative Works

Purpose– This paper aims to understand how male and female hotel guests become delighted customers. It aims to present the similarities and differences along with respective implications for theory and application.

Design/methodology/approach– During a period of three months, tourists were interviewed at an upscale Florida hotel. A total of 208 semi-structured interviews were conducted. The script for the interviews was based on an interview protocol used by Crotts et al. Adapted from a previous customer delight study (Torres and Kline), a codebook was developed to determine the salient themes that emerged during the interview process. Interviews were coded independently by …

The Accelerator, Volume 7 Issue 13, Spring 2014, Christa Santos

The Accelerator

No abstract provided.

Ncaa Madness, Richard C. Crepeau

On Sport and Society

Sitting in the middle of March Madness it is easy to forget that this annual orgy of basketball and money is a relatively new phenomenon. It was the transformation of television with the arrival of cable and all-sports networks that turned the NCAA basketball championship into a national obsession. Whereas in 1960 it was impossible to see the NCAA finals on television outside the major markets, it is now possible to see every game in the six weeks of games involving 68 teams in every market. And if you can’t see it on television you can see it on any …

March Madness, Richard C. Crepeau

On Sport and Society

Sitting in the middle of March Madness it is easy to forget that this annual orgy of basketball and money is a relatively new phenomenon. It was the transformation of television with the arrival of cable and all-sports networks that turned the NCAA Basketball Championship into a national obsession. Whereas in 1960 it was impossible to see the NCAA finals on television outside the major markets, it is now possible to see every game in the six weeks of games involving 68 teams in every market. And if you can’t see it on television you can see it on any …

How Many Credit Card Frauds Must We Endure Before Security Improves?, Maritza Martinez

UCF Forum

Yes, it can happen to you…

The Olympics And The American Press, Richard C. Crepeau

On Sport and Society

With the Winter Olympics finally under way, is it possible that the American journalists, if we can use that term in these circumstances, will be able to write about something other than the failure of Russia to be the United States? Having traveled to Russia multiple times since the collapse of the Soviet Union, I have witnessed the remarkable transformation of this society. Caught in a time warp created by the failure of the Soviet Union, the standard of living of the average Russian trailed behind that of most of Western Europe and the United States. The Soviet Union was …

Russian Olympics, Richard C. Crepeau

On Sport and Society

With the Winter Olympics finally underway is it possible that the American journalists, if we can use that term in these circumstances, will be able to write about something other than the failure of Russia to be the United States? Having traveled to Russia multiple times since the collapse of the Soviet Union, I have witnessed the remarkable transformation of this society. Caught in a time warp created by the failure of the Soviet Union, the standard of living of the average Russian trailed behind that of most of Western Europe and the United States. The Soviet Union was not …

Lessons Learned From Archery: How To Focus And Hit The Bull’S-Eye In Life, Bob Porter

UCF Forum

My grandfather started teaching me how to use a bow and arrow when I was about 6 years old. He taught me using a longbow made out of yew, which is a very specific type of wood used to make these bows.

Super Bowl, Richard C. Crepeau

On Sport and Society

Here we are once again at the most important weekend in American sport. The Super Bowl is Sunday and that means that Americans across the land will create scenes reminiscent of Thorstein Veblen’s classic, The Theory of the Leisure Class. Veblen’s original vocabulary describing the rich of the late 19th century is as appropriate now as it was then. Such phrases as “conspicuous consumption,” “conspicuous waste” and “conspicuous leisure,” seem to have been coined for the Super Bowl.

The Super Bowl, Richard C. Crepeau

On Sport and Society

Here we are once again at the most important weekend in American sport. The Super Bowl is Sunday and that means that Americans across the land will create scenes reminiscent of Thorstein Veblen’s classic, The Theory of the Leisure Class. Veblen’s original vocabulary describing the rich of the late 19th century is as appropriate now as it was then. Such phrases as “conspicuous consumption,” “conspicuous waste” and “conspicuous leisure,” seem to have been coined for the Super Bowl.