Business Commons^™

The Future Of Human Resources: Opportunities And Challenges Of Ai Integration, Julianna Cutcher

The Downtown Review: An Interdisciplinary Journal Written and Peer-Reviewed by Mandel Honors College Students at Cleveland State University

Artificial intelligence (AI) has rapidly evolved, revolutionizing technological operations and reshaping business processes for greater speed and efficiency. In human resources (HR), AI offers transformative potential across key functions such as recruitment, compensation, employee management, and decision-making. It can enhance employee experience, engagement, and satisfaction while improving accuracy, saving time, and reducing costs. Despite these benefits, integrating AI into HR presents challenges, including privacy concerns, algorithmic bias, ethical dilemmas, limited technical capabilities, and resistance to change. Addressing these barriers requires a human-centric approach that thoughtfully incorporates AI into HR practices, ensuring ethical use and fostering trust among stakeholders.

Language Analysis Of "Gaslight" And "Narcissist" As Seen On Tiktok, Aaren Fernandez

Journal of Research Initiatives

TikTok is a popular social media platform from which users frequently obtain information. Specifically, psychological concepts such as anxiety, depression, and related conditions are becoming popular vernacular on TikTok through trends such as "story times." However, the accuracy of these terms' usage requires examination. In this qualitative analysis of TikTok posts and comments under the hashtags #gaslight and #narcissist, it was found that videos under these hashtags often originated from users attempting to warn viewers about psychological traits that align with common diagnostic language. However, comments under these videos tended to use these terms in a more casual sense than …

How Product Innovation And Process Innovation Impact Product Performance, Wei Wang

Dissertations and Theses Collection (Open Access)

In an increasingly competitive global market characterized by accelerating technological iteration and rapidly evolving consumer demands, innovation has become a critical means for firms to adapt to dynamic changes and achieve competitive advantage. Grounded in dynamic capabilities theory and the resource-based view, this study empirically investigates the mechanisms through which product innovation and process innovation affect product performance, drawing on survey data from 215 products. It further examines the mediating role of product flexibility and the moderating effect of product positioning. The results indicate that both product innovation and process innovation have a significant positive impact on product performance. Product …

Quality Of Human-Genai Collaboration And Its Driving Factors: A Symbiotic Agency Perspective, Jiayu Shang, Dan Huang, Songshan (Sam) Huang

Research outputs 2022 to 2026

Generative AI (GenAI) is increasingly integrated into users’ daily work as a collaborative partner. Drawing on the symbiotic agency theory, this study investigates the quality of human-GenAI collaboration using a mixed-methods approach, including qualitative interviews and quantitative surveys. Study 1 identified three dimensions of human-GenAI collaboration quality that comprise outcome quality, comfort, and efficiency; and six driving factors which can be categorized under human agency (domain knowledge, desire for control, and domestication ability), and GenAI agency (communication ability, working memory, and long-term memory). Study 2 applied fuzzy-set qualitative comparative analysis (fsQCA) to explore configurations of the driving factors that lead …

Leveraging Generative Ai For Project Management: The Role Of Mindfulness And Job Crafting, Keyao Li, Fangfang Zhang, Laurie Hughes, Mark A. Griffin

Research outputs 2022 to 2026

The integration of generative artificial intelligence (GenAI) holds great potential to transform the project management profession, which can bring both substantial benefits and significant disruption. This study argues that effective GenAI adoption requires not only technical skills but also mindfulness to navigate its complexities and challenges. This study explores how mindfulness supports project managers in leveraging GenAI technologies to innovate work practices. We argue that project managers with higher mindfulness levels tend to be more open, attentive, and creative in crafting their immediate work environment. This, in turn, encourages project managers to explore how GenAI can optimise workflows, and ultimately …

Artificial Intelligence Capabilities, Generational Involvement, And Competitive Performance: Case Of Tunisian Family Businesses, Rim Gafsi

Journal of Global Business Insights

Anchored in Dynamic Capabilities Theory, this study examines the effect of Artificial Intelligence (AI) capabilities on the competitive performance of family firms and the moderating role of generational involvement. Using survey data from 120 Tunisian family firms adopting AI between 2021 and 2024 and applying confirmatory factor analysis and structural equation modeling, the findings show that AI capabilities significantly enhance firm performance, while generational involvement has no moderating effect. This challenges the assumption that intergenerational transitions inherently drive innovation and provides novel evidence from Tunisia that performance gains stem primarily from the strategic integration of AI rather than generational dynamics. …

Does Ict Use As A Strategic Response To Globalization Matter For Sme Performance In Nigeria? Mediating Roles Of Entrepreneurial Orientation, Strategic Agility, And Organizational Resilience, Uzoma H. Ononye

Journal of Global Business Insights

This study examined the effect of information and communication technology (ICT) use on small and medium-sized enterprise (SME) performance with a focus on the mediating roles of entrepreneurial orientation, strategic agility, and organizational resilience. Cross-sectional data were collected from 298 SMEs in Lagos, Nigeria, using a questionnaire based on previously validated measurement scales. Partial least squares modelling was applied to test the hypothesized five-factor model. The results demonstrate that ICT use, in response to globalization, exerts a significant and positive effect on SME performance. However, this effect is fully mediated by entrepreneurial orientation, strategic agility, and organizational resilience. The analysis …

A Closer Look At The Innovator: The Interplay Between Divergent And Convergent Processes Of Self-Regulation, Ronald Bledow, Hye Jung Eun, Lien Vossaert

Research Collection Lee Kong Chian School Of Business

Creativity and innovation are essential for modern organizations. While abundant research has helped to better understand creativity in everyday work life, considerably less attention has been paid to how individuals achieve creative performance during the implementation of innovation projects. We articulate a dialectical interplay between divergent and convergent processes of self-regulation that supports creative performance in innovation projects. We propose that a divergent exploration orientation contributes to creative performance by inducing a broad search for novelty and by stimulating iteration—repeated cycles of experimentation and refinement. Convergent processes of self-regulation—outcome focus and planning—strengthen the relationship between divergent processes and creative performance. …

Collaborative Work Management Technologies And Managerial Intensity In U.S. Corporations: An Examination, Piyush Gulati, Arianna Marchetti, Phanish Puranam

Research Collection Lee Kong Chian School Of Business

Do digital technologies reinforce managerial hierarchies or, instead, make them less relevant? We propose that the answer to this question depends on the nature of the technology: specifically, its relative impact on managers' capacity to supervise and on subordinates' need for supervision. Applying this framework to collaborative work management (CWM) technologies that facilitate real-time collaboration, communication, and task coordination, we predict that the adoption of such technologies should reduce managerial intensity and increase decentralization in organizations. To test this prediction, we use a difference-in-differences design on a novel data set built from over 26 million job listings (Lightcast) and over …

Digital Technology Adoption And Esg Performance In Malaysia: The Role Of Board And Top Management Team, Qin Yue

Student Works (2020-2029)

Against the backdrop of advancing global sustainable development, corporate environmental, social, and governance (ESG) performance has become a key indicator of firms’ long-term sustainability and value creation. As digital transformation accelerates, leveraging digital technologies to enhance ESG performance has become a critical issue for both academia and practice. Integrating Information Asymmetry Theory and Resource Dependence Theory, this study establishes an analytical framework and empirically examines the impact of digital technology adoption on corporate ESG performance. Using a sample of non-technology listed firms in Malaysia from 2018 to 2023, this research employs a fixed-effects model. The study also investigates the moderating …

A Capability Maturity Model For Artificial Intelligence Integration In Supply Chain Management, Lordt Becklines

Dissertations

Artificial Intelligence (AI) is transforming Supply Chain Management (SCM), yet many organizations struggle to assess their readiness for AI adoption and to understand how AI capabilities develop across maturity stages. This dissertation addresses this gap by developing a Capability Maturity Model (CMM) for AI integration in SCM, grounded in Organizational Information Processing Theory (OIPT), the Resource-Based View, and related capability frameworks. The model provides a structured approach for evaluating an organization's information-processing requirements, resource configurations, and alignment needed for effective AI-enabled supply chain operations.

Using a design science research approach, the AI-SCM CMM and its associated assessment instrument were derived …

Assessing Public-Sector Readiness For Artificial Intelligence In Egypt, Renad Ahmed Anwar

Theses and Dissertations

Artificial intelligence (AI) is increasingly adopted in public-sector contexts, yet successful implementation depends on organizational readiness, particularly in developing countries. This study assesses the readiness of Egypt’s public sector for AI adoption using a qualitative expert opinion methodology. Semi-structured interviews were conducted with senior professionals from global technology firms with extensive experience working with public-sector entities in Egypt.

Guided by by an integrated framework combining organizational readiness theory, the Technology–Organization–Environment (TOE) framework, and public value and governance perspectives, the study examines strategic, organizational, human, technological, societal, and governance dimensions of AI readiness. The findings indicate that while Egypt demonstrates strong …

Cybersecurity In Higher Education Institutions: Awareness, Policy, And Experience On Employee Behaviour, Abdullahi Abiodun Yusuf, Adriana A. Steyn

Journal of Cybersecurity Education, Research and Practice

The digital transformation of higher education institutions (HEIs) has introduced unprecedented connectivity and operational efficiency, but it has also heightened their exposure to cyber threats. South African HEIs, in particular, face increasing vulnerability due to their reliance on technology, openness, and diverse user communities. This study examines the influence of the institutional cybersecurity environment on employee cybersecurity-compliant behaviour (CCB), emphasising the critical roles of awareness, policy engagement, and experience. Drawing on Protection Motivation Theory and the Theory of Planned Behaviour, a conceptual model was developed to explore how cybersecurity awareness, policy familiarity, and prior experience shape employees’ attitudes, subjective norms, …

Cationic Poly(Glucosamine)-Based Polymers Bind To Glycans With Varying Affinity Facilitating Transport Across The Glycocalyx Of Endothelial Cells, Claire Bridges, Lu Fu, Dan Wang, James D. Sterling, Susanna Liang, Shenda M. Baker, Jonathan Yeow, Megan S. Lord

Business and Information Technology Faculty Research & Creative Works

Natural polysaccharides, such as chitosan, offer promising avenues for drug delivery due to their cytocompatibility and ability to interact with cell surfaces. However, the endothelial glycocalyx, a glycan-rich extracellular matrix, presents a barrier that must be navigated for effective intracellular delivery. This study investigates how cationic poly(glucosamine)-based polymers, functionalized with guanidinium or ammonium groups, interact with key glycocalyx components including hyaluronan (HA) and heparan sulfate (HS). We demonstrate that these cationic polymers form tunable biomolecular condensates with glycans, with stronger binding observed for sulfated glycans, HS and heparin, than unsulfated HA. Derivatized chitosan polymers with varied cationic side chains exhibit …

Beyond The Hype: Organisational Adoption Of Generative Ai Through The Lens Of The Toe Framework–A Mixed Methods Perspective, Laurie Hughes, Fern Davies, Keyao Li, Senali Madugoda Gunaratnege, Tegwen Malik, Yogesh K. Dwivedi

Research outputs 2022 to 2026

It is widely accepted that the impact of Generative Artificial Intelligence (GenAI) has been nothing short of transformational, with tangible impacts on industry, education, healthcare and government. But beyond the headlines, how are organisations actually using GenAI, what are the key challenges experienced by decision makers and has the reality on the ground matched the hype? This study adopts a mixed-methods approach, utilising the Technology-Organisation-Environment (TOE) framework to reveal greater insights to how organisations are adopting GenAI, the drivers that affect decision making and the key challenges associated with greater use of the technology. This research adopts a mixed method …

The Impact Of Innovation Belief On Strategic Product R&D, Yan Zhou

Dissertations and Theses Collection (Open Access)

In highly uncertain innovation scenarios characterized by long R&D cycles and high risks, how to continuously drive enterprises to develop market-competitive blockbuster products has become a critical issue of shared concern in both practice and academia. Existing research has mostly explained differences in blockbuster product R&D from perspectives such as resource allocation, organizational structure, or institutional incentives, while paying insufficient attention to cognitive and belief factors at the individual level. Based on this, this paper introduces the psychological and cognitive variable of "innovative belief" to systematically examine its impact mechanism on blockbuster product R&D capability.

Taking the R&D team of …

Cyber Science Education Meets Healthcare Technology, Angela Spencer

Journal of Cybersecurity Education, Research and Practice

The research investigates how cyber science education combines with healthcare technology during the digital age to resolve a fundamental research gap in these two advancing areas. A combined approach utilizing extensive surveys and detailed interviews evaluates the functionality of learning platforms as well as cybersecurity measures and potential uses of emerging virtual reality (VR) and augmented reality (AR) tools to improve both educational and clinical environments. The research document describes its methodologies thoroughly while. The research documents multiple quantitative and qualitative results before performing its analysis, which leads to strategy development for digit. The researchers worked to find ways that …

Are Cities Losing Innovation Advantages? Online Versus Face-To-Face Interactions, Ruben Gaetani, Naqun Huang, Jing Li, Yanmin Yang

Research Collection School Of Economics

How did COVID-19 affect the innovation advantages of dense locations? Using data on the universe of U.S. patent applications, we find that the density premium in the production of novel inventions declined by 18.5%-22.9% in 2020-2021 relative to its pre-pandemic level. Smartphone data on local mobility suggest that the drop in the frequency of local interactions can explain a significant portion of this effect. While COVID-19 resulted in a temporary setback in the innovation advantages of dense locations, the role of urban density in facilitating the exchange and recombination of ideas is unlikely to be persistently replaced by online communication.

Modernising Wills For A Smart Nation, Hang Wu Tang, Edward Ti

Research Collection Yong Pung How School Of Law

In a commentary, SMU Lee Kong Chian Professor of Law Tang Hang Wu and SMU Associate Dean (Undergraduate Curriculum and Teaching) and Associate Professor of Law Edward Ti highlighted that Singapore has digitalised almost everything around the will, but not the will itself. Prof Tang and Assoc Prof Ti noted that the current legislation insists that the will itself remains a paper ritual, which is not just an inconvenience but also risks Singapore’s competitiveness. They argued that Singapore should modernise without compromising on steps to prevent fraud and undue influence. They highlighted that the law should be modernised so that …

Business Schools In The Internal Environment: What Should Schools Do Now?, Kai Peters, Howard Thomas, Michael Thomas

Research Collection Lee Kong Chian School Of Business

In our previous article, we set out to explore external factors (Brexit, the pandemic, technological change and nationalism) which have made life more difficult for business schools. In this follow-up, we explore challenges of our own making within business schools, especially those that are a part of a larger university. We posit that many of us are not financially savvy, running too many under-scaled and poorly costed programmes. We see extensive university centralisation and related risk aversion. We see schools scheduling programmes for their own preference, not the preference of students. In conclusion, we propose some ways forward.

Integrating Adversarial Scenarios Into Llm Security Labs: An Experience Report On A Hands-On Approach, Dominic A. Wilson

Journal of Cybersecurity Education, Research and Practice

This paper presents an exploratory case study detailed as a pedagogical experience report on integrating adversarial Large Language Model (LLM) scenarios into a graduate cybersecurity curriculum. In addition to prompt injection, sophisticated techniques such as jailbreaking and model inversion pose emerging threats that traditional computer security curricula often lack. We present the design and implementation of a structured, hands-on module addressing this gap, utilizing a custom Retrieval-Augmented Generation (RAG) platform with local open-source LLMs. A cohort of 16 graduate students participated in this two-week pilot module, engaging in "red team" activities to actively exploit model alignment and privacy vulnerabilities. The …

Peace Innovation And Healing: A Design Justice Framework To Support Change Processes, Strengthen Relationships, Foster Trust, And Build Community, Michelle Helman

Peace and Conflict Studies Journal Conference

Many organizations aiming to achieve peace and health equity outcomes often focus their design processes and innovation efforts externally without addressing how their organizational culture can unintentionally reproduce the very harms they are trying to address. The purpose of this qualitative design research study is to explore the role of a design justice framework in piloting a Peace Innovation Project aimed at facilitating an organizational culture change process. Specifically, the study focuses on better understanding how integrating a design justice approach could support research collaborators to center equity and justice as core components in building a culture of peace and …

Embodying Design Justice: A Peace Education Framework To Strengthen Relationships, Foster Trust And Build Community, Michelle Helman

Peace and Conflict Studies Journal Conference

BACKGROUND

Groups working toward creating peace and equity often focus on external innovation without addressing internal culture shifts necessary to navigate change and achieve their goals. Michelle’s doctoral research and practice address this challenge through a design research study and peace innovation project focused on organizational culture transformation through a design justice framework. Findings suggest that interweaving the framework with storytelling, arts, and embodiment practices are key to support people in navigating change processes to strengthen relationships, foster trust, and build community.

ABOUT

The workshop offers an applied learning experience for participants to explore the concepts of design and innovation …

From Miso To Tray-C: The Impact Of Hedonic And Utilitarian Name Preference On Non-Humanoid Service Robots In Restaurants, Fatmah Almeer, Amit Sharma

ICHRIE Research Reports

Service robots are become common in the restaurant industry. Robot suppliers recommend business name such robots to increase the likelihood of their acceptance by employees and consumers. The purpose of this study was to investigate the preferences of robot names representing "Utilitarian" and "Hedonic" attributes. Our findings show that study respondents had a significantly stronger preference for hedonic names compared to utilitarian names. Names with hedonic attributes were perceived positively and were considered more trustworthy. The name identified through this study was adopted for the service robot at a hospitality management program in the United States. This report also provides …

Part Ii: Industrial Information Integration Review 2020-2025, Jinzhi Li

Information Technology & Decision Sciences Faculty Publications

Industrial Information Integration Engineering (IIIE) has become increasingly essential for improving operational efficiency and harmonizing heterogeneous industrial systems through advanced digital integration approaches. Fueled by rapid advancements in Industry 4.0 technologies—including digital twins, artificial intelligence, immersive interfaces, and IoT infrastructures—IIIE is substantially transforming traditional enterprise architecture and integration frameworks. This systematic review synthesizes recent developments and emerging trends, with particular attention to the accelerating adoption of digital twins and the deepening convergence between operational technologies (OT) and information technologies (IT) across multiple sectors. While notable progress has been made, significant challenges persist, especially in developing resilient integration architectures and fully …

Galleriax: A Hybrid Digital Platform For Art, Technology, And Community, Catherine Wu

MA Projects

GalleriaX is a curated digital platform that brings together artists, collectors, and creative audiences through an ecosystem shaped by curation, technology, and community. The platform reimagines digital art engagement by combining editorial storytelling, membership-based participation, and long-term artist support. Rather than functioning as an open marketplace, GalleriaX offers a guided and context-driven environment where artworks, conversations, and cultural programs unfold with intention. The company operates at the intersection of art and technology, using digital tools to enhance, rather than replace, the human elements of taste, dialogue, and shared experience. Its approach blends the credibility of curatorial practice with the accessibility …

Ai Art Valuation Company: Artmetric, Zhuochen Tu

MA Projects

ArtMetric is a technology company dedicated to revolutionizing the art market. We have developed an AI-driven valuation platform designed to address the inefficiencies, high costs, and subjectivity inherent in traditional art appraisal. Users upload images of artworks through our platform to quickly receive a data-driven, and affordable valuation report. This report integrates AI visual analysis, real-time market data comparison, and optional expert verification, ensuring both speed and accuracy in valuation. Our target clients include collectors, artists, galleries, and insurance companies. We monetize through subscription services, one-time appraisals, and premium B2B solutions. As the art market accelerates its digital transformation, ArtMetric …

Becoming Art Itself: A Study On The Generative Logic And Discursive Structure Of Disability Art Incubation Institutions, Gonghui Lu

MA Theses

This study employs “Becoming” as its core analytical concept to examine how disability art incubation institutions operate at the intersection of contemporary art history and social systems as mechanisms that continuously generate both art and subjectivity. Building on Deleuze’s philosophy of becoming and Guattari’s notion of the rhizome, the study constructs a generative model linking art, institutions, and discourse. Through comparative analysis of international cases, it discusses the shift in disability art from a representational logic to a generative logic, and the dynamic oscillation between deterritorialization and reterritorialization within institutional practices. The study argues that disability art should not be …

Can Art Function As A Financial Asset Class? Conditions, Risks, And Emerging Solutions, Aurelia Labbé

MA Theses

The art market has grown significantly over recent decades, supported by rising global demand, record auction results and increasing interest from collectors pursuing financial returns. This evolution has encouraged the development of investment-oriented practices and strengthened the notion that artworks can function as financial assets. This shift takes place in a market shaped by subjectivity, opacity and limited regulatory oversight, where valuation methods, provenance documentation and professional standards remain highly uneven. These conditions make art investment particularly complex and raise essential questions about the factors that support or weaken the legitimacy of art as an asset class. This thesis examines …

The Nature Of Agency: Designing Agentic Systems Using A Biomimetic Lens, Tegwen Malik, Laurie Hughes, Yogesh K. Dwivedi, Natalie De Mello, Igor Barahona, Il Jeon

Research outputs 2022 to 2026

Purpose: This paper aims to explore how biomimetic principles can inform governance models for agentic artificial intelligence (AI) systems, autonomous, adaptive entities that challenge traditional oversight frameworks. It argues that nature-inspired governance offers a dynamic alternative to static, compliance-based models. Design/methodology/approach: This study adopts a conceptual viewpoint approach. It synthesizes literature on AI governance, systems theory and biomimicry, applying thematic analysis to existing frameworks and mapping identified gaps to five natural principles: symmetry, fractals, cymatic feedback, self-organization and phase transitions. Findings: Current governance frameworks lack mechanisms for managing emergent behaviors and distributed agency in agentic AI. The proposed biomimetic lens …