Business Commons^™

Information Systems (Is) Connectivity As A Moderator Of The Effects Of Is Support For Information Interpretation On Firm Performance: An Empirical Study, Michael J. Zhang

WCBT Faculty Publications

This study examined and tested the roles of information systems (IS) connectivity in influencing the performance impacts of IS support for information sharing and IS support for information interpretation. Using data collected from a survey of large U.S. firms and the Research Insight (Compustat) database, the results showed that when IS connectivity was high, IS support for information sharing was positively related to profitability whereas IS support for information interpretation was negatively associated with profitability. These findings suggest that a high level of IS connectivity is a two-end sword for firms which rely on both IS support for information sharing …

People-Search : Searching For People Sharing Similar Interests From The Web, Quanzhi Li

Dissertations

On the Web, there are limited ways of finding people sharing similar interests or background with a given person. The current methods, such as using regular search engines, are either ineffective or time consuming. In this work, a new approach for searching people sharing similar interests from the Web, called People-Search, is presented. Given a person, to find similar people from the Web, there are two major research issues: person representation and matching persons. In this study, a person representation method which uses a person's website to represent this person's interest and background is proposed. The design of matching process …

Sifting Customers From The Clickstream : Behavior Pattern Discovery In A Virtual Shopping Environment, Peishih Chang

Dissertations

While shopping online, customers' needs and goals may change dynamically, based on a variety of factors such as product information and characteristics, time pressure and perceived risk. While these changes create emergent information needs, decisions about what information to present to customers are typically made before customers have visited a web site, using data such as purchase histories and logs of web pages visited. Better understanding of customer cognition and behavior as a function of various factors is needed in order to enable the right information to be presented at the right time. One approach to achieving this understanding is …

Assessment Of Manufacturing Performance Using Data Envelopment Analysis, Angela Janette Benbarka

Information Systems & Operations Management Theses - Archive

In today's global and highly competitive economy, organizations are constantly monitoring their performance and the performance of their competitors. With technological advancements and increased expectations from consumers, time becomes a critical factor in an organizations' ability to sustain their advantage over competitors. By understanding the multiple components which compose their performance and quickly identifying and addressing inefficiencies within the systems, an organization can maintain and possibly increase their share of the marketplace. This research will assess the feasibility of data envelopement analysis (DEA) as a tool for organizations to measure their performance over time. DEA has been widely used and …

Modeling Architectural Strategy Using Design Structure Networks, C. Jason Woodard

Research Collection School Of Computing and Information Systems

System architects face the formidable task of purposefully shaping an evolving space of complex designs. Their task s further complicated when they lack full control of the design process, and therefore must anticipate the behavior of other stakeholders, including the designers of component products and competing systems. This paper presents a conceptual tool called a design structure network (DSN) to help architects and design scientists reason effectively about these situations. A DSN is a graphical representation of a system’s design space. DSNs improve on existing representation schemes by providing a compact and intuitive way to express design options—the ability to …

The Impact Of Personal Characteristics And Intrinsic Motivation On Creative Behavior Among Indonesian Radio Station Managers, Nugroho J. Setiadi, Anees Janee Ali, Rehana Aafaqi

The South East Asian Journal of Management

The main purpose of the article is to increase understanding in some personal characteristics affecting creative performance among Indonesian radio station managers’ leadership context. Using creativity-relevant personal characteristics and motivation as input model, the authors identified that both of these two variables are positively related to creative performance. The study hypothesized that Leader-member exchange (LMX) moderate the relationship between personal characteristics and creative performance. Among a sample of 283 Indonesian radio station managers, results found that creativity-relevant personal characteristics and intrinsic motivation were positively related to creative performance when managers’ perception of followers’ work contribution toward them (as the second …

Multinationals And Unionism In Indonesia, Riani Rachmawati, Alex De Ruyter

The South East Asian Journal of Management

This paper presents a critical analysis of the factors shaping the interaction between multinationals and trade unions in Indonesia, focusing on the recent period of democratization following the downfall of the Suharto regime. It has been suggested that union growth risks undermining Indonesia’s competitive advantages (cheap labour) and could encourage the exit of multinationals to cheaper competitors. In order to test this proposition, two case studies were conducted: one in the automotive industry and the other in the banking industry. The paper first provides an overview of multinational activity and FDI in Indonesia, and their interaction with a nascent union …

Knowledge Management At The Village Level: How Thai Rice Farmers Incorporate Technologies To Improve Production Systems, Jude William R. Genilo

The South East Asian Journal of Management

The shift from agricultural to industrial and from industrial to knowledge societies has affected the ways farmers run their small-scale field activitiesin Central Thailand. To remain competitive, rice farmers need to continuously incorporate innovations and upgrade their technologies to sustain operations. These innovations and technologies may be seen in practically all aspects of the rice production process – from seed selection to fertilization, from seed raising and growth to irrigation, from crop protection to harvesting, threshing and drying. The study basically aims to explore the plausibility of rice farming villages as “learning organizations” and within these villages, the viability of …

Paradoxical Strategies And Firm Performance: The Case Of Indonesian Banking Industry, Mohammad Hamsal, I Gusti Ngurah Agung

The South East Asian Journal of Management

Recently, research on paradoxical strategies has been considered critical in winning in the competitive dynamic landscape, characterized by uncertainty and rapid changes in the business environment. Such environmental uncertainties require firm to apply paradoxical strategies; combining strategic flexibility and strategic consistency (Parnell, 1994). This study addresses three main questions: what is the effect of strategic flexibility on firm’s performance; what is the effect of strategic consistency on firm’s performance; what is the contingent effect of perceived environmental uncertainty on the relationship between paradoxical strategies and firm’s performance. Questionnaires were distributed to 131 CEOs or members of top management team of …

Integrate Reengineering And Tqm: An Attempt To Redefine Reformation, Wakhid Slamet Ciptono

The South East Asian Journal of Management

This study examines the structural relationships between TQM, Reengineering, Operational Excellence in downstream and upstream sectors, Reformation, and sustainable community development program. A good understanding of how oil and gas industry should integrate mainstreaming the approach to sustainable community development into policymaking. Sustainable community development should be implemented by considering the links between change management through TQM and reengineering, operational excellence applications, and the real reformation. Recognizing that contributions of reformation (via the amendment of law of the Republic of Indonesia No. 22/2001 concerning oil and natural gas) in the sustainable community development is a key component in the Indonesia’s …

Control Of The Electronic Management Of Information, A. Boone, R. Szatmary Jr.

Publications (YM)

This procedure establishes the responsibilities and provides direction for developing and evaluating the adequacy of process controls on specific uses of electronically stored information. These uses include, but are not limited to, information used in design input, developed as design output, or developed as input to or output from scientific investigation or performance assessment modeling and analysis. This pertains to information that resides in an electronic information management system or on electronic media.

Impact Of Information Technology Innovations On Resources And Services Of Management Institute Libraries In Mumbai: A Librarians’ Approach, Satish Kanamadi, B. D. Kumbar

E-JASL: Electronic Journal of Academic and Special Librarianship (1999-2009, Volumes 1-10)

Abstract

Management libraries are facing a piquant situation and unforeseen challenges in this age of information technology. They are reeling under pressure to fulfill their obligation of meeting the diverse information needs of clientele. IT has brought in sweeping changes in the traditional way libraries are functioning. Libraries need to evaluate, measure the impact of information technology on them. This will equip them with the knowledge of turning this information Technology into a boon for improving their services. This paper is one such attempt with reference to management libraries affiliated to University of Mumbai, Mumbai City, India.

An Exploratory Study Of Iso 9001:2000 Quality Management Systems Using The Iso/Iec 15504 Architecture, Paul Richard Shimp

Engineering Management & Systems Engineering Theses & Dissertations

The purpose of this paper is to provide an exploratory study on the implementation and issues regarding Quality Management Systems as defined by ISO 9001 :2000 using the architecture of ISO/IEC 15504. The recently published ISO/IEC 15504 series of standards provides a framework to assess processes and determine levels of capability. With the use of this framework, the study will focus on the assessment and identification of problem areas requiring focus for continual improvement within an ISO 9001 :2000 quality management system.

The structure of this paper is as follows: Section 1 provides a background discussion of ISO 9001 :2000. …

Evaluation Of An Expanded Satellite Based Mobile Communications Tracking System, Maciek Nowak, Alan L. Erera

Information Systems and Operations Management: Faculty Publications & Other Works

Since the terrorist events in the United States on September 11, 2001, the Federal Motor Carrier Safety Administration has been testing and evaluation cargo tracking technologies to improve the safety, security and efficiency of commercial motor vehicle operations. While satellite-based systems used for tracking vehicles and cargo provide sufficient geographic coverage in the majority of the United States, there remain several vital regions that are uncovered and difficult to monitor. One such region is Alaska, where officials are particularly concerned with the hazardous materials shipments that are transported parallel to the Trans-Alaska Pipeline. This article analyzes the risks and benefits …

A Comparative Assessment Of The Knowledge Management Leadership Approaches Within The Department Of Defense, Tommy V.S. Marshall Ii

Theses and Dissertations

Knowledge has superseded traditional corporate assets and has become the strategic resource for competitive advantage. To reap the benefits of knowledge, organizations must harvest and leverage the collective knowledge of the entire workforce. This is achieved through effective knowledge management. KM involves processes to create, to store, and transfer knowledge to accomplish business objectives and to achieve a competitive advantage. The Department of Defense has also recognized the importance of KM and has since mandated the acquiring, refining, and sharing of knowledge. The Departments of the Army, Air Force, and Navy have each undertaken individual KM efforts. This research, guided …

Assessing Perceptions Of Knowledge Management Maturity/Capabilitites: A Case Study Of Saf/Fm, Aaron M. Blair

Theses and Dissertations

Knowledge is an essential organizational resource that is required at all echelons to accomplish processes, to make decisions, and to improve efficiency and effectiveness. In order to take advantage of the benefits of knowledge, organizations must harvest and leverage the collective knowledge of the entire workforce through effective knowledge management (KM). The Air Force Center of Excellence for Knowledge Management recognized SAF/FM as having an exemplar KM program within the Air Force. This research used the Knowledge Management Capability Assessment (KMCA) framework to assess the overall KM maturity and capabilities of the seemingly mature SAF/FM KM program. The results indicate …

A Comparative Assessment Of Knowledge Management Education Across The United States Department Of Defense, Gary Lee Wright

Theses and Dissertations

Knowledge is a critical resource for organizations today, especially to the DoD. When organizations understand what knowledge is, they can begin to draw value from it. Drawing value from knowledge is best accomplished through the processes of knowledge management: knowledge creation, knowledge storage and retrieval, knowledge transfer, and knowledge application (Alavi and Leidner, 2001). Organizations can create an environment in which these processes flourish by ensuring the organization has the elements of a supportive leadership, structure to control and optimize knowledge sharing, technology to facilitate the KM processes, and a commitment to maximize knowledge sharing and continuously improve (Stankosky et …

Refinement Of An Instrument To Assess Readiness For Knowledge Management, Landon C. Bailey

Theses and Dissertations

Academics and practitioners have described knowledge as a primary source for competitive advantage for organizations; however, many attempts at instituting knowledge management programs to increase organizational competitiveness do not succeed. Instituting knowledge management programs generally requires organizations to make significant changes and the concept of readiness has long been believed to be an important precondition for successful organizational change. By linking previous research in enablers for knowledge management and organizational change, it is possible to adapt an established organizational change readiness instrument to measure readiness for knowledge management. This study culminates in the development and field-testing of the resultant knowledge …

Cultural Implications Of "Excellent Employees": Comparing American And Korean Workers, Chong W. Kim, Yung-Ho Cho, Andrew Sikula Sr.

Management Faculty Research

As noted in Kim & Sikula (2003, 2005), there are three types of people in the workplace: "Necessities", "Commoners," and "Parasites". A necessity (excellent employee) is irreplaceable and crucial to the functioning of an organization. A Commoner (average laborer) is a person of normal ability and talent who has no significant impact on organizational success. Lastly, Parasites (problem workers) are detrimental freeloaders who damage the functioning of an organization.

In the 2005 paper, we analyzed the survey responses of 25 students in an MBA Organizational Behavior class and 13 working managers, all in the United States. In this paper, we …

Fisheries Research Contract Report No. 18 - Aquatic Animal Health Subprogram: Current And Future Needs For Aquatic Animal Health Training And For Systems For Merit-Based Accreditation And Competency Assessments (Frdc Project No. 2005/641) Final Report, Matt Landos, Navneet Dhand, Brian Jones, Richard Whittington

Fisheries Research Contract Reports

To scope and clearly define current and future needs for aquatic animal health training and for systems for merit-based accreditation and competency assessments.

Provision of high quality aquatic animal health (AAH) services is a complex multidisciplinary activity. Hence, training programs must address all discipline areas to achieve the desired outcome of robust service delivery to meet all stakeholder group needs. The current and future needs for AAH training have been identified across many sectors through survey work and direct interviews with key stakeholders. There is a shortfall in both total capacity and more prominently, in the availability of high skill …

Valuing Information Technology Infrastructures: A Growth Options Approach, Qizhi Dai, Robert J. Kauffman, Salvatore T. March

Research Collection School Of Computing and Information Systems

Decisions to invest in information technology (IT) infrastructure are often made based on an assessment of its immediate value to the organization. However, an important source of value comes from the fact that such technologies have the potential to be leveraged in the development of future applications. From a real options perspective, IT infrastructure investments create growth options that can be exercised if and when an organization decides to develop systems to provide new or enhanced IT capabilities. We present an analytical model based on real options that shows the process by which this potential is converted into business value, …

How Cios Can Effectively Use Influence Behaviors, Harvey Enns, Dean B. Mcfarlin, Sid L. Huff

MIS/OM/DS Faculty Publications

To accomplish their objectives, Chief Information Officers (CIOs) must rely on their abilities to influence members of top management. Effective use of influence behaviors can make the difference between successful and less successful CIOs. But aspiring senior managers are rarely formally taught how to influence others. They learn informally on the job.

This article explores influence behaviors and their appropriate use by CIOs. It first describes 11 common influence behaviors—rational persuasion (logical arguments), apprising (emphasizing expected benefits), inspirational appeal, consultation, collaboration, personal appeal, ingratiation, exchange, legitimating (connected to precedent), coalition (asking others to persuade), and pressure. Then this article discusses …

Releasing Individually Identifiable Microdata With Privacy Protection Against Stochastic Threat: An Application To Health Information, Robert Garfinkel, Ram Gopal, Steven M. Thompson

Management Faculty Publications

The ability to collect and disseminate individually identifiable microdata is becoming increasingly important in a number of arenas. This is especially true in health care and national security, where this data is considered vital for a number of public health and safety initiatives. In some cases legislation has been used to establish some standards for limiting the collection of and access to such data. However, all such legislative efforts contain many provisions that allow for access to individually identifiable microdata without the consent of the data subject. Furthermore, although legislation is useful in that penalties are levied for violating the …

Acquisition Of Operations Capability: A Model And Test Across Us And European Firms, Keah Choon Tan, Vijay R. Kannan, Jayanth Jayaram, Ram Narasimhan

Management Faculty Publications

In this paper, a three-factor model of operations capability is presented which, unlike previous studies that view capability as an outcome, examines the drivers of capability acquisition. The model proposes that capability acquisition is a function of an organization's commitment to the principles of quality management, just-in-time practices, and effective new product development processes. Furthermore, the paper proposes that these underlying facets of capability acquisition are common across geographic boundaries. The model is tested using data drawn from US and European companies. Results not only provide support for the three-factor model, but also for the invariance of the model and …

Connecting You With Real People At Real Time, Shu Z. Schiller

Management Information Systems Faculty Publications

As we all know, traditional customer services are mainly based on face-to-face in-store help, mailing catalogs, and telephone contacts such as call centers. The Internet has introduced new ways of delivering customer services on time and on target to address customers’ needs. Live Chat Online Customer Service uses live text chats, an innovative tool, and advanced features, such as shared co-browsing windows, to deliver real-time help and on-demand assistance to online customers. Although happening over the Internet, customers are interacting with real people synchronously.

A Collaborative, Hierarchical, Incremental, And Problem Solving Information Systems Development Model, Timothy Joseph Burns

Dissertations

The "software crisis" has been a much discussed and debated topic in Information Systems research. A core cause of the crisis is often identified as the methodologies and approaches used to develop information systems. Thus, over the years a multitude of methodologies have emerged in support of quality software. While many of these methodologies have been effective, research has shown that system development is a highly circumstantial process, and that no one methodology can be optimal in every context of every project. It is also a fact that system development practitioners have employed ad hoc approaches to modify formal methodologies …

Entrepreneurship On Web 2.0, Richard Sessions, M. L. Roldan, S. Iyer

Faculty Publications, Information Systems & Technology

No abstract provided.

Revealing The Antecedents And Benefits Of Kms Use: An Exploratory Study In A Petroleum Company In Oman, Kamla Al-Busaidi '05, Lorne Olfman, Terry Ryan, Gondy Leroy

CGU Faculty Publications and Research

This pilot study aimed to explore technical and social antecedents and benefits of KMS use in a petroleum company in Oman. Data was collected through questionnaire given to KMS users. From the technical perspective, results uncovered that both knowledge utilizers and contributors were concerned about the system ease of use, speed and integration. Knowledge utilizers also valued knowledge richness in terms of relevancy and timeliness. From the social perspective, both knowledge utilizers and contributors considered time/availability as the major determinant of their behaviors. The results also suggested that knowledge utillizers valued the technical factors more than the social factors, whereas, …

Analysis Of Web Pages And Metrics Related To Global Environmental Management, G. Kent Webb

Faculty Publications, Information Systems & Technology

Much of the media’s attention has recently been focused on problems with the global environment and its management. This paper examines related internet sites and focuses on how web metrics can provide information on the priorities and interests of internet users. The conclusions from the data analysis are that keyword search statistics provide good information on user priorities that may be used in place of more expensive survey based research. Keyword search data significantly reproduced the results of a survey used to identify investment banking opportunities in the area of global environmental management. Also, contrary to expectations, the rank order …

Enterprise Resource Planning (Erp): A Review Of The Literature, Young Moon

Mechanical and Aerospace Engineering - All Scholarship

This article is a review of work published in various journals on the topics of Enterprise Resource Planning (ERP) between January 2000 and May 2006. A total of 313 articles from 79 journals are reviewed. The article intends to serve three goals. First, it will be useful to researchers who are interested in understanding what kinds of questions have been addressed in the area of ERP. Second, the article will be a useful resource for searching for research topics. Third, it will serve as a comprehensive bibliography of the articles published during the period. The literature is analysed under six …