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Road To Operation Success, Malcolm Lager

Master of Information Systems Capstone Executive Summary

The project reviewed the current state of the AN IT support team and its daily operational processes and procedures. During this assessment, several areas were reviewed. First, the team make up was reviewed, along with the team member’s responsibilities. This provided a point of reference on what the abilities of the staff were and how they could be best used in a sustainable operational environment.

Measuring Actual Behaviors In Hci Research – A Call To Action And An Example, Parker A. Williams, Jeffrey L. Jenkins, Joseph S. Valacich, Michael D. Byrd

Faculty Publications

There have been repeated calls for studies in behavioral science and human-computer interaction (HCI) research to measure participants’ actual behaviors. HCI research studies often use multiple constructs as perceived measures of behavior, which are captured using participants’ self-reports on surveys. Response biases, however, are a widespread threat to the validity of self-report measures. To mitigate this threat to validity, we propose that studies in HCI measure actual behaviors in appropriate contexts rather than solely perceptions. We report an example of using movements that reflect both actual behavior and behavioral changes measured within a health care IS usage context, specifically the …

How Multinational Corporations Use Information Technology To Manage Global Operations, Jonathan W. Whitaker, Peter Ekman, Steven M. Thompson

Management Faculty Publications

Despite a generally-acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop theoretical propositions on the characteristics of products, processes and customers that impact the ways in which MNCs use IT to manage their global operations.

Usability Modeling Of Academic Search User Interface, Tsangyao Chen, Melissa Gross

Business and Information Technology Faculty Research & Creative Works

Usability is a core concept in HCI and is a common quality attribute for the design and evaluation of interactive systems. However, usability is a fluid construct and requires context-specific frameworks to be clearly defined and operationalized. Academic search user interfaces (SUIs) include the search portals of academic and research libraries, digital data repositories, academic data aggregators, and commercial publishers. In addition to information lookup, academic SUIs serve scientific information seeking in learning, exploration, and problem-solving. Researchers in library and information science (LIS) have intensively studied information seeking behavior. In recent years, exploratory search has gained attention from LIS researchers …

Blown To Bits Project, David Schmidt

Informatics Open Educational Resources

The book, Blown to Bits, uncovers the many ways that the new digital world has changed and is changing our whole environment. Some changes are incremental but others are more revolutionary. Some of the changes that we welcome are slowly eroding our privacy and are changing the rules of ownership. This book illuminates the complexities of these changes. I have attempted to capture the central points in selected chapters, and in some cases I have added new material or new examples to replace dated material. I picked chapters to summarize that address the following topics (and more). There are many …

The Gojo Smartlink Observation System: Research For Adoption, Robert Cuenot, Austin Reich, Joseph Tuck, Sarah Dick, Sean Poholski

Williams Honors College, Honors Research Projects

This research project sought to provide GOJO Industries, Inc. with strategic recommendations for improving sales of their SMARTLINK Observation (OBV) hand hygiene compliance monitoring mobile application. The two required steps for building recommendations were to analyze the status of the hand hygiene compliance monitoring market (as of 2017) and gain insight on the needs of nurses, doctors, and other healthcare directors in hospitals and urgent care facilities. In conjunction with GOJO Industries, Inc., the viability of a subscription-based mobile application for monitoring was tested. Employees of several different healthcare facilities were interviewed about their current methods and practices for compliance …

A Systems View Of Is Governance And It Governance: A Case Study Of The Virginia Department Of Transportation, Bernard Farkas

Theses and Dissertations

A review of the research related to Information Technology (IT) governance reveals that researchers have yet to use systems theory directly as a basis for understanding IT governance; however, analysis of these researchers’ various definitions of IT governance shows a concurrence between these definitions and the characteristics of a system. This case study research adopts a systems imagination to observe IS and IT governance in the Virginia Department of Transportation (VDOT), which has a budget of over $5 billion and over 7,500 employees and has recently conducted a strategic assessment of its IT organization - including IS and IT governance. …

Table Of Contents Jitim Vol 26 Issue 1, 2017, Robert P. Schumaker

Journal of International Technology and Information Management

Table of Contents JITIM vol 26 issue 1, 2017

Myomlab As An Enabling E-Learning Technology: Bridging The Gap Between Student- And Instructor-Centered Learning, Mahesh Gupta 8524783

Journal of International Technology and Information Management

Technology is continually allowing educators to combine didactic and democratic approaches to facilitate learning and producing successful managers. This paper discusses how one such technology, myOMlab—integrated within a learning management system, Blackboard—can deliver core operations management course, catered primarily to working students i.e., interns and future managers. To confront the bias against online education and engage in serious research on online education, we share our experiences of teaching one semester-long online course. Although robust research evidence is yet to be gathered to convince educators about its benefits, we propose a set of successful myOMlab activities (including manual and Excel-based Dice …

How We Got Here: Connectivity, Creativity, Confluence And Internet Culture, Tziporah Stern, Linda Wieser Friedman, Hershey H. Friedman

Journal of International Technology and Information Management

There are more innovations today than at any time in human history. The companies that value creativity and diversity of ideas in their hires are the ones most likely to thrive. Indeed, the key asset of a corporation is the abilities, innovativeness, and creativity of its employees. The authors construct a timeline of critical events leading up to today’s highly networked and interconnected world with its ubiquitous social media technologies. The current state has been influenced by advances in media, technology, military defense, and commerce. One trend that stands out in this timeline is the increasing rate of change. It …

It Governance Measurement Tools And Its Application In It-Business Alignment, Mathew Nicho, Shafaq Khan

Journal of International Technology and Information Management

TThe purpose of this exploratory research paper is to evaluate the deployment and assessment methodology of the information technology governance (ITG) measurement tools, with the purpose of gaining deeper insight into the ITG initiation process, the nature of tools employed, measurement processes, and the implementation methodology, using case studies. Analysis of the available academic and non-academic literature sources showed measurement issues being the most dominant and ironically the most neglected domain in ITG implementations. We view ITG measurement tools and it subsequent deployment through the two theoretical ITG models namely the Integrated IT Governance model, and the Structures, Processes, …

Cloud Computing Technology: Leveraging The Power Of The Internet To Improve Business Performance, Mohsen Attaran

Journal of International Technology and Information Management

In recent years, Cloud Computing Technology (CCT) has emerged as a meaningful technology that could contribute to operational efficiency of an IT platform by providing infrastructure and software solutions for the whole IT needs of an enterprise via Internet. The cloud has revolutionized IT infrastructure. It is predicted that 2017 will mark the rapid proliferation of enterprises transitioning to the cloud-based computing technology. The utilization of this innovative technology makes collaboration easier among companies and has the potential to create financial and operational benefits. This study discusses potential strategic benefits of this technology, highlights its evolving technologies and trends and …

Cyber Security, Threat Intelligence: Defending The Digital Platform, Emmnauel U. Opara Dr, Mohammed T. Hussein Dr

Journal of International Technology and Information Management

Network breaches are happening at a phenomenal scale. The unabated exponential level is forcing enterprise systems to scramble for solutions since the world is so interconnected and digitized and the internet knows no boundaries. Due to big data explosion, the platform for attackers to work continues to grow. Most breached entities are not aware that they have been compromised for weeks but finds out after an external audit or a third party notifies the organizations. Since most networks will be breached at some point, it is proper to note that legacy platforms will no longer stand a chance to defend …

Blockchain Technology Adoption Status And Strategies, Joseph M. Woodside, Fred K. Augustine Jr., Will Giberson

Journal of International Technology and Information Management

Purpose: The purpose of this paper is to review the acceptance and future use of blockchain technology. Given the rapid technological changes, this paper focuses on a managerial overview and framework of how the blockchain, including its implementations such as Bitcoin have advanced and how blockchain can be utilized in large-scale, enterprise environments. The paper begins with a technological overview that covers the history of the technology, as well as describing the computational, cryptographic theory that serves as the basis for its notable security features. This paper also covers several key application areas such as finance, accounting, and marketplaces where …

Professional And Personal Social Networking And Enhancement Of Social Capital In Young Adults, Maria Malu H. Roldan, Janejira Sutanonpaiboon, Richard Burkhard

Journal of International Technology and Information Management

PROFESSIONAL AND PERSONAL SOCIAL NETWORKING AND ENHANCEMENT OF SOCIAL CAPITAL IN YOUNG ADULTS

ABSTRACT

This study compares the use of personal and professional social networking sites by young adults for social capital enhancing activities. The research is based on a survey of college-age adults (n=292) who were asked about their use of two social networking sites of contrasting architectures: the more interactive, social/personal\-oriented site Facebook, and the relatively less interactive, professional/business-oriented site LinkedIn. Data were analyzed to determine the relationships among demographic and technology experience factors, and respondents’ use of these sites for social capital enhancing activities. Findings suggest that …

Artificial Intelligence In Engineering Risk Analytics, Desheng Wu, David L. Olson, Alexandre Dolgui

Department of Supply Chain Management and Analytics: Faculty Publications

Risks exist in every aspect of our lives, and can mean different things to different people. While negative in general they always cause a great deal of potential damage and inconvenience for stakeholders. Recent engineering risks include the Fukushima nuclear plant disaster from the 2011 tsunami, a year that also saw earthquakes in New Zealand, tornados in the US, and floods in both Australia and Thailand. Earthquakes, tornados (not to mention hurricanes) and floods are repetitive natural phenomenon. But the October 2011 floods in Thailand were the worst in 50 years, impacting supply chains including those of Honda, Toyota, Lenovo, …

A Video-Based Screening System For Automated Risk Assessment Using Nuanced Facial Features, Steven J. Pentland, Nathan W. Twyman, Judee K. Burgoon, Jay F. Nunamaker, Christopher B.R. Diller

Faculty Publications

This study investigates the development of an automated interviewing system that uses facial behavior as an indicator of the risk of given illicit behavior. Traditional facial emotion indicators of risk in semistructured dialogue may have limitations in an automated approach. However, an initial analysis of mock crime interviews suggests that the face may exhibit some form of rigidity during highly structured interviews. An interviewing system design using facial rigidity analysis was implemented and experimentally evaluated, the results of which further reveal that the rigidity is fairly generalized across the face. Whereas existing theory traditionally focuses on leakage of facial expressions, …

Stigmas That Exist Regarding Technology, Lyndsey Nicole Bowers

Senior Honors Theses

In looking at technology and how technology affects an individual, research indicates that a number of stereotypes exist about the people that most frequently use technology. A large portion of these stigmas involve the personality or gender of those that work with or use technology. The research that indicates that these stereotypes exist within the field of Information Technology (IT) but does not expand to look at the general population and their use of technology. More specifically, the research has not focused on the individuals who are simply interested in information technology and who are talented in working with technology. …

What Do We Really Know About How Habituation To Warnings Occurs Over Time? A Longitudinal Fmri Study Of Habituation And Polymorphic Warnings, Anthony Vance, Brock Kirwan, Daniel Bjornn, Jeff Jenkins, Bonnie Brinton Anderson

Faculty Publications

A major inhibitor of the effectiveness of security warnings is habituation: decreased response to a repeated warning. Although habituation develops over time, previous studies have examined habituation and possible solutions to its effects only within a single experimental session, providing an incomplete view of the problem. To address this gap, we conducted a longitudinal experiment that examines how habituation develops over the course of a five-day workweek and how polymorphic warnings decrease habituation. We measured habituation using two complementary methods simultaneously: functional magnetic resonance imaging (fMRI) and eye tracking.

Our results show a dramatic drop in attention throughout the workweek …

Development And Application Of A Self-Report Measure For Assessing Sensitive Infordevelopment And Application Of A Self-Report Measure For Assessing Sensitive Information Disclosures Across Multiple Modesultiple Modes, Matthew D. Pickard, David Wilson, Catherine A. Roster

Faculty Publications

Building on the literature that approaches selfdisclosure as a decision-making process, we proposed a selfreported Sensitive Information Disclosure (SID) measure and tested the measure’s reliability and validity in two studies across a variety of interview modes and settings. We used theory to identify potential dimensions of sensitive information disclosures, created potential scale items, performed two separate card sorts, and validated the resulting pool of items in two separate experiments. Participants answered the SID scale items following an interview involving sensitive information, potential risk, and after-disclosure vulnerability. Study 1 was a laboratory experiment conducted with 165 university students. Exploratory factor analysis …

Using Wearable Devices For Non-Invasive, Inexpensive Physiological Data Collection, James Gaskin, Jeffrey Jenkins, Thomas Meservy, Jacob Steffen, Katherine Payne

Faculty Publications

Using sensors to gather physiological data about users can provide valuable insights for Information Systems (IS) research that are not availed through traditional measures. While useful in many laboratory settings, many of these physiological sensors (e.g., fMRI, EEG, EKG, etc.) are impractical and severely limited in other scenarios due to (1) prohibitive cost, (2) small sample size, (3) invasiveness, and (4) the difficulty to match psychological traits to physiological measures. In this study, we demonstrate how inexpensive consumer-grade wearable technologies overcome these first three limitations while we extend existing research on exploring the fourth limitation.

An Experimental Investigation Of The Individual And Joint Effects Of Financial And Non-Financial Incentives On Knowledge Sharing Using Enterprise Social Media, Degan Kettles, Robert D. St. Louis, Paul John Steinbart

Faculty Publications

Many organizations implement enterprise social media (ESM) in an effort to capture and store valuable knowledge that employees possess. Unfortunately, more often than not, employees do not make a large number of knowledge contributions. Using agency theory and contingency theory as foundations, we examine managerial interventions that can improve knowledge contribution rates in ESM. Specifically, we investigate the individual and joint effects of paying people to share knowledge, providing social cues, and having supporting and policing moderators on knowledge sharing. We further examine how two contingency factors—the nature of an employee’s compensation scheme (variable or fixed) for their primary work …

The Role Of Context In It Assimilation: A Multi-Method Study Of A Saas Platform In The Us Nonprofit Sector, Ryan T. Wright, Nicholas Roberts, David W. Wilson

Faculty Publications

Nonprofit organizations (NPOs) operate in environments characterized by growing competition for resources and greater stakeholder demands for accountability, which makes deploying and maintaining information systems a struggle. In this competitive, resource-constrained environment, enterprise Software-as-a-Service (SaaS) platforms offer NPOs a cost-effective way access reliable, low-maintenance information technology services. Thus, the extent to which NPOs assimilate SaaS is an important area of inquiry. Yet despite the wealth of research on organizational IT assimilation, we know little regarding whether, when, and how NPOs assimilate IT innovations. We further our understanding of NPO assimilation of SaaS by conducting a context-based study. To do so, …

The Mediating Roles Of Upward Social Comparison And Self-Esteem And The Moderating Role Of Social Comparison Orientation In The Association Between Social Networking Site Usage And Subjective Well-Being, Jin-Liang Wang, Hai-Zhen Wang, James Gaskin, Skyler Hawk

Faculty Publications

The increased pervasiveness of social media use has raised questions about potential effects on users’ subjective well-being, with studies reaching contrasting conclusions. To reconcile these discrepancies and shed new light on this phenomenon, the current study examined: (1) whether upward social comparison and self-esteem mediate the association between social networking site (SNS) usage and users’ subjective well-being, and (2) whether the association between SNS usage and upward social comparison is moderated by users’ social comparison orientation. Data from 696 participants were collected. Structural equation modeling revealed that upward social comparison and self-esteem mediated the relationship between SNS usage and users’ …

Conceptual Modeling In Accelerating Information Ingest Into Family Tree, David W. Embley, Stephen W. Liddle, Tanner S. Eastmond, Deryle W. Lonsdale, Joseph P. Price, Scott N. Woodfield

Faculty Publications

Family Tree is a wiki-like shared repository of interconnected family genealogies. Because information ingested into the tree requires human authorization as verified in source documents, ingest is tedious and time-consuming. To significantly increase ingest efficiency while maintaining human oversight, we propose a pipeline of tools and techniques to transform source document genealogical assertions into verified information in the Family Tree data repository. The automation pipeline transforms pages of printed, scanned and OCRed family history books into a GEDCOM X conceptualization that can be ingested into Family Tree. All steps of the pipeline are fundamentally grounded in ontological conceptualizations. We report …

Why Mobile Money Users Keep Increasing? Investigating The Continuance Usage Of Mobile Money Services In Tanzania, Daniel Koloseni, Herman Mandari

Journal of International Technology and Information Management

This study examined factors that affect continuance usage of mobile money services in Tanzania. The Theory of Planned Behavior was adopted as a theoretical foundation of the study. The theory was further extended by including the constructs of perceived cost, perceived trust and satisfaction as determinants of mobile money service continuance usage behaviour. A total of 309 valid and reliable responses collected using questionnaires were used for data analysis. The data were analysed using Structural Equation Modeling (SEM) approach. The findings depict that perceived trust, attitude and perceived behavioral control have significant influence on continuance behavioral intention while perceived trust, …

Work Engagement: Antecedents And Effects On Student Employee Academic Engagement, Chase V. Moore

Honors Theses

Drawing on the Job Demands-Resources (JD-R) model, this study explores the effect of the resources student employees receive from management and from the nature of their work on their engagement at work and their engagement in academic pursuits. Student workers make up a significant pool of workers in our institutions of higher education and supporting academic achievement of student workers is consistent with our institutions' missions. Accordingly, the purpose of this study is to examine the antecedents (supervisory support, supervisory feedback, person-organization fit, and person-job fit) that affect levels of work engagement of students employed in educationally-situated work environments, and …

How Startups Succeed — A Look At How Architectural Innovation Provides A Competitive Advantage, Pontus V. Andersson

Honors Theses

The recent rise of high profile startups in the news and the prolific attention given to the entrepreneurial culture during an economic makes understanding how startups work a point of interest for many. The glamorization of shows like Silicon Valley and the growth of online personalities and their followers makes it even more exciting. But why do so many startups fail so drastically and a few reach unfathomable heights and why are household companies so interested in them? This paper addresses one of the underlying themes that drives business today, specifically, architectural innovation, or how companies organize. By following the …

Human-Computer Interaction Movement Indicators Of Response Biases In Online Surveys, Jeffrey L. Jenkins, Joseph S. Valacich, Parker A. Williams

Faculty Publications

The Information Systems discipline, as well as countless others, rely on surveys to explore hypotheses and answer research questions. All research methods have strengths and weaknesses. A significant threat to the validity of surveys are response biases – i.e., the tendency of people to respond to questions on some basis other than the question content. We propose that by monitoring how a respondent answers an online survey—through monitoring Human-Computer Interaction movement indicators, specifically mousecursor movements—can provide novel information that can be used to statistically detect, understand, and control for many different types of response biases. We explore this proposition in …

Overcoming Challenges To Effective Application Of It Research Results: A Framework For Encapsulating The Context And Findings Of Research Studies, Degan Kettles, Uday Kulkarni, Daniel Mazzola, Robert St. Louis

Faculty Publications

Research studies frequently yield conflicting results. Resolving these conflicts is a grand challenge to effective application of research results. This paper presents a new framework for encapsulating the context and findings of research studies into a dimensional knowledge base which makes it easy to identify the conflicting results, and to explore the differences in context that might explain the conflicting findings. The framework is illustrated using the knowledge sharing domain. The Information Systems literature identifies over 100 variables associated with knowledge sharing, and the findings across different studies have frequently been contradictory. This paper shows how to capture the relevant …