Business Commons^™

James Michaels (A) And (B), Michael T. Stratton

Organization Management Journal

This two-part case describes a challenging and painful period for James Michaels, a young and openly gay assistant professor of computer science at a small Midwestern liberal arts college. To James’s surprise and disgust, a male student harasses him using a homophobic slur in an e-mail. The case chronicles not only the harassment incident, but also how college administrators and faculty colleagues handle this allegation. James soon finds himself in complete disappointment with the outcome and unsure how to proceed. He perceives that the college administrators, along with some of his colleagues, discount the severity of the harassment incident and …

Teaching Note: James Michaels (A) And (B), Michael T. Stratton

Organization Management Journal

This teaching note is an accompaniment to the case “James Michaels (A) and (B).” It is designed specifically for management educators to use as a guide when assigning the aforementioned case for written analyses and class discussion. In addition to a detailed synopsis and a revealing epilogue, specific teaching strategies based on the problem-based learning (PBL) method are presented. The case itself provides students a unique situation, yet one that is applicable to all types of organizational contexts. With this teaching note, management educators can further enhance their students’ learning and appreciation for the topics of employment law, homophobic harassment, …

Leadership And The Psychology Of Awareness: Three Theoretical Approaches To Information Security Management, Robert Holmberg, Mikael Sundstrom

Organization Management Journal

The authors argue that information security management (ISM) would benefit from studies that examine the social and psychological mechanisms that, when in evidence, generate employee awareness of information security (IS)-related issues. Properly instilled, IS awareness has the power to engender a proactive wariness beyond mechanical guidelines, however detailed. To study how awareness travels in complex organizations, the authors devise a framework to catch mechanisms grounded in psychological and sociological theories. To illustrate the framework, the authors then turn to an empirical study of a medium-sized company where they sound out managers for definitions of IS and ISM; for initiatives intended …

“The End Of Managerial Control?” By Joseph A. Raelin, John J. Schibler

Organization Management Journal

No abstract provided.

Twitter: Businesses Increasing Their Revenues 140 Characters At A Time, Adekemi O. Oyalabu

Honors Projects in Communication

With the consumer market becoming more competitive by the day, businesses must find innovative yet cost effective means of reaching their target markets and steadily increasing their revenues. While businesses compete with one another to remain the best, they must have a strategic market plan that differentiates their products and/or services from their competitors. In an effort to do this, many businesses have begun using social networking sites such as Facebook, MySpace, and LinkedIn as a means of reaching their target markets. Such sites have opened businesses to a new level of advertising where they reach consumers faster, have the …

Individual Contribution To A Team: The Importance Of Continuous Adaptive Learning, Melissa J. Knott, D. Christopher Hayes

Organization Management Journal

This article develops and tests a model of continuous adaptive learning and its effects on how individuals contribute to a team in a population of undergraduate management students. We develop a measure of continuous adaptive learning, a robust measure of learning in classroom teams. We propose that continuous adaptive learning mediates the relationship between individual beliefs (both interpersonal and task related) and individual contribution to the team. We contribute to the literature on team learning in a management education setting by identifying the relationships between an individual’s beliefs and behaviors about participating in a particular team and how the individual …

Managerial Roles And Implications In Emergent Change, Craig Seal

Organization Management Journal

No abstract provided.

Are Organizations Truly Moving Away From Managerial Control? John Schibler’S Review Of Joe Raelin’S Recent Article, “The End Of Managerial Control?”, Devi Akella

Organization Management Journal

No abstract provided.

Investing In Happiness: An Analysis Of The Contributing Factors To The Positive Professional Work Environment, Alena Naff

Masters Theses

The professional workplace is an environment prone to both jubilation and disdain. Research indicates that employees in a more positive work environment are more productive and satisfied in their work. Understanding the contributing factors to a positive work environment is the first step to creating a more satisfying workplace for employees. These contributing factors may be material or relational and hold different levels of influence. Guided by the theory of structuration, this study employed a three-phased Q-methodology, including a Q-sort questionnaire, semi-structured interviews, and a cluster analysis. Participants included the employees of the Southeastern region financial institution, BB&T. Two research …

Uw Impact: A Civic Engagement Initiative Case Study, Dana Robinson Slote

Communication & Leadership Dissertations and Theses

In 2010 funding for higher education was negatively impacted by Washington’s economic environment. University of Washington executives launched UWImpact to encourage advocacy on behalf of the institution. This case study explores which aspects of UWImpact’s approach created a culture that influenced the State Legislature to allow UW to develop a funding mechanism. Methods used to construct the project include: Evaluation of UWImpact materials and website, plus five news articles, reviewed for recurrences of specific adjectives; data obtained from (Vocus) software, and augmented by participant-observations during informal interviews at three events. The data was gathered from December 2010 through April 2011. …

Gender Roles In Organizations In The Southeastern United States, Dianne Conlee

Communication & Leadership Dissertations and Theses

This thesis is a study on gender roles in organizations in the southeastern United States as compared to the rest of the United States. The hypothesis was developed after a review of literature that included relevant research on traditional gender roles, gender roles in organizations, gender roles in the southeastern United States and gender roles over time. After reviewing the literature the hypothesis that gender role experiences in organizations located within the southeastern United States will reflect more traditional than gender role attitudes than experiences in the rest of the United States. The research study was conducted using egalitarianism as …

Cultural Impact On Customer Satisfaction And Service Quality Evaluation In Hotels, Yeji Seo

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this paper is to identify how the cultural differences impact customer satisfaction and service quality evaluation in U.S. hotels.

Statement of Objective: The objective of this paper is threefold. The first objective is to define customer satisfaction and what customer satisfaction means to people from different cultural backgrounds. The second objective is to evaluate past research on satisfaction and to develop a taxonomy based on the existing literature to introduce how to measure customers’ satisfaction effectively in accordance with each culture. The third objective is to recommend what should be done by the hotel professionals in …

Marchmad, Richard C. Crepeau

On Sport and Society

For the past six weeks if you were around anything even vaguely connected with college sport, you were subjected to repeated references to “March Madness.” The only phrase that even remotely approaches “March Madness” in frequency of use is “student athlete.” If you prefer hyperbole over hypocrisy then, no doubt, you prefer “March Madness” over “student athlete.”

Bounties, Richard C. Crepeau

On Sport and Society

The shocking news out of the NFL this past week was that football is a violent game and that violence is encouraged by coaches. I suspect most American boys learned this basic truth about football when they were six or seven years old.

Braun, Richard C. Crepeau

On Sport and Society

From the time the story was leaked in early December, I had a feeling that Ryan Braun was going to be the first player to successfully appeal a positive drug test. I based this on two notions. First, someone sometime was going to be the victim of a false positive or some breach in the security of the urine sample. Second, I had a difficult time believing that someone of Braun’s obvious talent and public image, who did not exhibit a huge jump in his offensive numbers, was taking performance enhancing drugs. In most of the power categories (doubles, triples, …

Comparative Models Of Cooperative Journalism, Mercedes N. Rodriguez

Journalism

No abstract provided.

Transparency In The Fashion Industry: Social Media Use In Public Relations Strategies, Teri Akahoshi

Journalism

No abstract provided.

Us Government Efforts To Repair Its Image After The 2008 Financial Crisis, Andrea A. Chua, Augustine Pang

Research Collection Lee Kong Chian School Of Business

Globalization has intensified the interaction and interdependency among countries. The need to maintain good reputation and establish good relationships should dominate public diplomacy efforts (Hiebert, 2005). Using the US financial crisis 2008 as a case study, this study examines how the world's only superpower repaired its image when it was accused of triggering the financial meltdown that impacted the world economy. Few studies have examined repair strategies by nations. The need to undertake more empirical research to understand how the image-rebuilding rhetoric can aid diplomatic efforts remains relevant today.

Enhancing Internal Communications: How Microsoft Cuts Through The Clutter, Singapore Management University

Perspectives@SMU

How do you communicate with 5,000 employees across 17 countries in a simple yet effective and compelling way? This was a question that Jovina Ang had to answer back in 2010, when she joined Microsoft Services Asia as marketing communications director.

The Ethnocentric Bias: Why One Size Does Not Fit All In The World Of Digital Communication, Michael A. Netzley

Research Collection Lee Kong Chian School Of Business

In this chapter Michael Netzley, PhD at Singapore Management University, discusses the opportunity to see beyond traditional markets. Asia is filled with diverse and fragmented markets, more so than we typically find in the West's mature markets. The larger social media conversation reflects values and market assumptions of these mature markets, and all too often the needs of Asia's many emerging markets go unrepresented. Professional communicators must stop relying on advice crafted within different market conditions and instead lead the way forward by producing solid research as the basis for data-driven communication decisions.

Manipulation Of Online Reviews: An Analysis Of Ratings, Readability, And Sentiments, Nan Hu, Indranil Bose, Noi Sian Koh, Ling Liu

Research Collection School Of Computing and Information Systems

As consumers become increasingly reliant on online reviews to make purchase decisions, the sales of the product becomes dependent on the word of mouth (WOM) that it generates. As a result, there can be attempts by firms to manipulate online reviews of products to increase their sales. Despite the suspicion on the existence of such manipulation, the amount of such manipulation is unknown, and deciding which reviews to believe in is largely based on the reader's discretion and intuition. Therefore, the success of the manipulation of reviews by firms in generating sales of products is unknown. In this paper, we …

Bcs, Richard C. Crepeau

On Sport and Society

The Alabama Crimson Tide football team is now officially the BCS National Field Goal Champion. This was achieved despite the fact that the Tide did score a touchdown in the waning moments of the game and then watched their kicker miss the extra point. The Alabama coach, Nick Saban, must have been quite proud of this achievement, as it obliterated the loss to LSU in the Field Goal contest of November to determine which team was number one in the nation at that point in the season.

The Impact Of Social Networking Sites On College Students' Consumption Patterns, Whitney Sue Thoene

Theses, Dissertations and Capstones

This research study examines the effect of social media, particularly Facebook and Twitter, on the purchasing habits of college students by testing for correlations between recommendations on social media and consumption patterns. Moreover, the research also examines the role of gender and social media usage frequency on consumption patterns. Findings revealed that both Facebook and Twitter are being used to obtain sales information and promotions. Furthermore, gender has an impact on both social networking sites. Additionally, this study found the higher the frequency of social media usage the more likely customers are to shop at the businesses they have befriended.

Workplace Dignity In A Total Institution: Examining The Experiences Of Foxconn’S Migrant Workforce, Kristen Lucas, Dongjing Kang, Zhou Li

Department of Communication Studies: Faculty Publications

In 2010, a cluster of suicides at the electronics manufacturing giant Foxconn Technology Group sparked worldwide outcry about working conditions at its factories in China. Within a few short months, 14 young migrant workers jumped to their deaths from buildings on the Foxconn campus, an all-encompassing compound where they had worked, eaten, and slept. Even though the language of workplace dignity was invoked in official responses from Foxconn and its business partner Apple, neither of these parties directly examined workers’ dignity in their ensuing audits. Based on our analysis of media accounts of life at Foxconn, we argue that its …

A Polyphonic Approach To The 'Dark Side' Of Making Video Games, Johanna Weststar, Amanda Pettica-Harris, Steve Mckenna

Management and Organizational Studies Publications

This paper considers the video game industry and how it is represented through social media blogs and tweets. It aims to disentangle the polyphony of voices communicating through different stories about what it means to work in the gaming industry. The multiple voices found within the blogs and tweets weave a complex and contested narrative about the carnivalesque way in which video games are made, poignantly illustrating the good, the bad, and the ugly. Using the work of the Russian literary theorist and philosopher, Mikhail Bakhtin (1984, 1993), and particularly his notions of monologic and dialogic stories and narratives (McKenna, …

Advertising The Thin Ideal-The Effect On Women, Christine Murphy

Irish Business Journal

Debate on the thin ideal has been prevalent for many decades, however given the substantial increase in eating disorders and the omnipresent influence of the media the time is now ripe for decisive action in the area of women in advertising. Most research in this area has focused on the psychological impact of the thin ideal. The new research presented in this paper is important as it explores the marketing implications of the portrayal of women in the fashion and cosmetic industry. The success of this industry depends entirely on how receptive consumers are to the images portrayed. This paper …

Letter From The Dean, Michael Vayda

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

No abstract provided.

Diy Pr: How Independent Music Artists Use Online Social Networks For Public Relations Purposes, Martina Lawless

Theses

Significance of the study: Independent musicians are a huge part of the Irish music industry and yet they are the part that do not have the backing of a record label. This means independent musicians need to look at cheap or even free ways to promote themselves to existing fans and potential new fans. With the emergence of social networks musicians both signed and independent have the tools necessary to engage in a new form DIY PR. The purpose of this study is to look at the different ways that social networks have helped musicians in recent years, but also …

Discovery: The Student Journal Of Dale Bumpers College Of Agricultural, Food And Life Sciences - Volume 13 2012, Several Authors

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

No abstract provided.

Dynamic Crisis Modifiers: Bp's Gulf Of Mexico Oil Spill, Catherine G. Bocke

Masters Theses

When an organizational crisis emerges, crisis communicators must craft specific messages for their stakeholders and the public. While an organization is attempting to shape how the public perceives it during a crisis, the media work to frame the public's perception of the crisis through news coverage. Situational crisis communication theory (SCCT) is a prescriptive theory that assesses a crisis situation to determine which crisis response will best protect the organization's reputation. Two factors, crisis history and severity, serve as modifiers that can affect the crisis situation, and ultimately influence the best response. BP's Gulf of Mexico oil spill serves as …