Business Commons^™

The Role Of Team Preparation Processes And Task Conflict On Virtual Team Performance, Pilar Pazos, Ana María Canto

Engineering Management & Systems Engineering Faculty Publications

The purpose of this study is to increase our understanding of the factors contributing to team performance in global virtual teams. We report on a study on global virtual teams involved on applied projects in industry. Team members differed in location and nationalities. This paper examines the relationships between goal commitment, planning and conflict. Data were collected from 34 teams in an international Master program in Quality Management, Safety and Environmental Impact hosted in Bolivia and Chile. Students were from nine different countries in South America. Students were assigned to teams of size 3 and participated in 15-week project as …

Ua25/2 Finance & Administration Human Resources, Wku Archives

WKU Archives Collection Inventories

Records created by and about Human Resources.

Knowledge Sharing And Knowledge Management System Avoidance: The Role Of Knowledge Type And The Social Network In Bypassing An Organizational Knowledge Management System, Susan A. Brown, Alan R. Dennis, Diana Burley, Priscilla Arling

Scholarship and Professional Work - Business

Knowledge sharing is a difficult task for most organizations, and there are many reasons for this. In this article, we propose that the nature of the knowledge shared and an individual's social network influence employees to find more value in person-to-person knowledge sharing, which could lead them to bypass the codified knowledge provided by a knowledge management system (KMS). We surveyed employees of a workman's compensation board in Canada and used social network analysis and hierarchical linear modeling to analyze the data. The results show that knowledge complexity and knowledge teachability increased the likelihood of finding value in person-to-person knowledge …

Glidden At Walmart: There For You, University Of Nebraska–Lincoln Nsac Team, Cody Elmore, Adam Kroft, Rachel Leitschuck, Brittany Rypkema, Jordan Oddo, Derek Niewohner, Matthew Anderson, Mitchell Benes, Meg Brannen, Griffin Gale, Devin Mcdermott, Grant Weber, Jennifer Gortik, Geremy Gortemaker, Katie Hottovy, Matt Wengert, Toan Chu, Devin Specht, Rich Bailey, Michael Goff

College of Journalism and Mass Communications: Student Advertising Projects

Hectic, busy, tiring—these are just a few words our target markets use to describe their day-to-day lives. Millennials, young families, and Baby Boomers all feel the pressure of life. With jobs, schoolwork, and family, they find it hard to keep up. Because of these busy lifestyles, savvy consumers crave home improvement solutions that are both quick and reliable. Glidden offers a solution to these issues by placing its top-quality paint in the most convenient store on Earth, Walmart. The University of Nebraska–Lincoln NSAC Team has created a plan to promote this symbiotic relationship of Glidden’s quality and Walmart’s convenience as …

Research And Pedagogy In Business Analytics: Opportunities And Illustrative Examples, Ramesh Sharda, Daniel Asamoah, Natraj Ponna

Management Information Systems Faculty Publications

In recent times, business analytics and big data have gained momentum both in industry practice and academic research. The objective of this paper is to provide both a research and teaching introduction to business analytics in the context of both current and prospective perspective of the business analytics domain. It begins by providing a quick overview of the three types of analytics. To assist the future analytics professionals, we identify, group and discuss nine different participants of the analytics industry into clusters. We then include a brief description of some current research projects under way in our team. We also …

Social Media And Prosumerism: Implications For Sport Marketing Research, James Santomier, Patricia Hogan

WCBT Faculty Publications

Social media arid the techniques and processes related to marketing using social media are changing at an incredible rate and will require continual monitoring for those involved in-social media research. As such, we identified the need for sport marketing researchers who are abductive thinkers who can design, combine and use innovative research methodologies as stimulated by the continually evolving technology. Ultimately, however, research prospects related to social media and sport marketing are vast for scholars and marketing professionals alike, and are replete with opportunities for designing new research methodologies.

Changes In Auditing: A Three Part Investigation, Denise R. Hanes

2013

This dissertation consists of three studies investigating changes in auditing. This abstract summarizes each study, including purpose, methodology, and findings.

The first study synthesizes the extant literature examining geographically distributed work arrangements in other disciplines such as management and social psychology. Focusing on communication and coordination, knowledge sharing, work design, and social identity in geographically distributed teams, I identify opportunities for future research to expand our understanding of how geographically distributing audit work impacts auditors, the audit process, and audit quality.

My second paper explores a key contributor to the success of geographically distributed work highlighted in my literature review: …

Keep Relationships Positive Or Do Things Right: Bridging Women Leaders’ Conflict Management Strategies In Non-Profit Organizations In Taiwan And The Us, Chin-Chung Chao, Dexin Tian

Communication Faculty Publications

Purpose – The present study aims at contributing to the knowledge of organizational communication and cross-cultural female leadership by examining the conflict management strategies between Taiwanese female presidents and their American counterparts in Rotary Clubs.

Design/methodology/approach – Data were collected through field observations and 25 in-depth interviews with 14 Taiwanese female presidents and 11 American female presidents in Rotary Clubs. Theme analysis of the interpretive method was used in this research.

Findings – This study revealed that the female presidents in both cultures applied obliging and integrating strategies to handle management conflicts. Yet, due to the interference of past presidents, …

Will "Smarter" Marketing End Social Discrimination? A Critical Review, Frances Grodzinsky, Andra Gumbus, Stephen J. Lilley

School of Computer Science & Engineering Faculty Publications

Purpose - There are two claims made by the web marketing/advertising industry. 1) By collecting, managing, and mining data, companies serve consumer’s best interests and 2) by adopting sophisticated analytics web marketers avoid discriminations that disserve individuals. Although we share an interest in ending social discrimination, we are more circumspect about pronounced individualism and technological fixes. Despite its appeal, or perhaps because of it, we should not accept the claim at face value. In this paper we argue that social discrimination may not disappear under smarter marketing; more overt forms may wane only to be replaced by more subtle forms. …

Top 10 Law School Home Pages Of 2012, Roger V. Skalbeck, Matthew L. Zimmerman

Georgetown Law Faculty Publications and Other Works

For a fourth consecutive year, every website home page of every ABA-accredited law school is evaluated and ranked based on objective criteria. The goal is to identify well-executed sites adopting best practices. For the 2012 report, twenty-six elements are evaluated across these three categories: Design Patterns and Metadata, Accessibility and Validation, & Marketing and Communications. For 2012, there are four new elements, two prior elements have been combined, and one element was dropped.

For 2012, forty-six schools now use the HTML5 doctype, which is up from thirteen in 2011 and just one in 2010. Eighteen schools achieve perfect scores in …

Clan Capitalism, Graph Distance, And Other Issues, Florentin Smarandache, Victor Christianto

Branch Mathematics and Statistics Faculty and Staff Publications

This book consists of 6 papers focusing on social and economic issues. The topics covered include graph distance and optimal communication, migration in Jaipur, urbanization, clan capitalism, world population growth rate, and scientific inquiry. These papers were written in the period between 20092010. Hopefully the readers will find some new insights in this collection of papers.

Managing Diversity In Virtual Teams Through Perspective Taking, Nina C. Magpili, Pilar Pazos

Engineering Management & Systems Engineering Faculty Publications

The emergence of information and communication technologies has provided firms with global access to individual talent often resulting in virtual work teams with diverse sets of skills and perspectives. Diversity in the virtual workplace has been linked to richer and more innovative work solutions. However, diversity in surface attributes (ethnicity, gender, etc.) and deep-level attributes (values, attitudes, etc.) may also lead to conflict and misunderstandings which affect the level of trust and team outcome. A virtual environment further complicates diversity interactions because of reduced levels of awareness, isolation, and uninhibited behaviors. Perspective taking has the potential to help teams deal …

How Strong Is The Pull Of The Past? Measuring Personal Nostalgia Evoked By Advertising, Altaf Merchant, Kathryn Latour, John B. Ford

Marketing Faculty Publications

Marketers frequently evoke personal nostalgia in their advertising. To date, scales have been developed to measure the propensity to get nostalgic but not the actual dimensions of personal nostalgia. Results from four studies show that advertising-evoked personal nostalgia comprises four correlated but distinct dimensions: past imagery, positive emotions, negative emotions, and physiological reactions. This multidimensional scale showed a high level of validity and reliability. Moreover, due to careful choice of sampling frames, the study demonstrates a high level of external generalizability. Evaluating nostalgia-based advertising using the study's multidimensional scale may provide marketers with strategic insights for developing and fine-tuning advertising …

Connecting With Volunteers: Memorable Messages And Volunteer Identification, Sarah Steimel

Department of Communication Studies: Faculty Publications

Many of the 1.8 million registered nonprofit organizations in the United States rely on the services of volunteers to be able to connect with and meaningfully serve their communities. However, volunteers are less likely to receive formal socialization and training than paid employees. Thus, this study employs the concept of memorable messages as a way for exploring the ways in which messages received by volunteers from a variety of organizational sources may affect their volunteer identification with the nonprofit organization they serve. Three results emerged from the data, including: (a) sources of memorable messages in volunteer organizations; (b) types of …

Subordinate-Supervisor Communication: Junior Naval Officer Feelings And Obstacles When Communicating Up The Chain Of Command, Neva R. Fuentes

Communication & Leadership Dissertations and Theses

Research on subordinate-supervisor communication has revealed that employees in civilian organizations often stay silent about workplace problems. Comfort levels between subordinates and supervisors, was a major factor to this silence. Currently, there exists very little literature on upward communication from subordinate to supervisor amongst U.S. Naval Officers. The purpose of this thesis was to explore Junior Officer (JO) feelings and perceived obstacles about communicating up the chain of command with senior officers. Interview questions from a previous study (Milliken, Morrison, & Hewlin, 2003) on subordinate-supervisor communication were adapted for an electronic survey and used to explore JO feelings and perceived …

Paralinguistic Cues And Their Effect On Leader Credibility, Monte Brian Reid

Communication & Leadership Dissertations and Theses

Paralinguistic cues are powerful non-verbal communication elements that have the ability to make even good news sound horrible or bad news more palatable. Drawing upon the hermeneutical phenomenology communication theory of Dilthey (1961) and Shannon’s (1949) communication channel model, this thesis targeted the six primary paralinguistic cues of fluidity, articulation, sonority, tempo, emotion, and dynamic intensity to discover how these cues interact and affect the credibility and palatability of a leader’s message. To facilitate remembrance of these cues, the acronym F.A.S.T.E.D. was coined and used. Three different groups consisting of managers, non-managers, and media and public relations professionals were surveyed …

Communication In A Traditional Organization, Nidia Haydee Marichalar

Communication & Leadership Dissertations and Theses

This study examines if a mismatch exists between the traditional structure of communication, and the communication needs and expectations of teachers and staff in a rapidly growing and changing charter school system, which in turn contributes to the burgeoning turn-¬‐over and the perceived plummeting morale amongst teachers and staff at the school. Anonymous surveys were administered, and interviews and focus groups were conducted at one school, seeking to gauge teacher and staff perceptions of 1) How well leaders communicated about the school’s and teachers’ mission, strategy, and goals; 2) How well were these ideas and expectations matched to the experiences …

Virtualization Of Teams And Group Sustainability, Valerian Eshelman

Communication & Leadership Dissertations and Theses

Corporations today are looking for ways to cut costs as well as generate additional revenue. One of the most popular methods is to virtualize your employees. Computer mediated communication (CMC), which is propagated through information and communication technology (ICT), enables virtual interaction through email, instant messaging, teleconferences. But what is the impact on team cohesion and individual citizenship in an organization when members never interact face-to-face? This thesis leverages the results of five previous studies which reached the collective conclusion that when team members simply exchange information using CMC it has a corrosive effect on cohesion and team member's job …

Rhetoric And Framing: Influence On Public Opinion In The Martin/Zimmerman Case, Milagros Figueredo Sowers

Communication & Leadership Dissertations and Theses

This study seeks to analyze the importance of framing on public opinion. This analysis looks at the characteristics of communication and how they are conveyed. It also seeks to examine underlying themes in cases where public opinion was radically shifted and perceptions changed. This style of qualitative measurement is able to provide suggestions on why a media source would present a specific topic one way and then slant a similar topic in a different manner or format . Mass media is looked at in a critical manner with an attempt to hypothesize as to its purpose in use of framing. …

Empathy During Times Of Crisis And Corporate Reputation, Ann T. Gallagher

Communication & Leadership Dissertations and Theses

How an organization responds to victims is central to crisis communication management and protecting organizational reputation. While there is significant literature about best practices for crisis response, one area which has not been explored is the relationship of empathic communication and corporate reputation during times of conflict. This study examined this relationship through a study of the British Petroleum Gulf Oil crisis of 2010. The qualitative study used focus groups with working professionals and personal interviews with communication experts. The research is grounded in Coombs’ (1998) Situational Crisis Communication Theory (SCCT), and Benoit’s (1977) image restoration theory, which is used …

The Effects Of Hierarchal Structures And Complex Policies On Organizational Communication, Linda Youssouf

Communication & Leadership Dissertations and Theses

This study analyzed the hierarchal structures and complex policies within a for-profit organization that contributed to creating a work environment with poor communication, specifically the effects on employees. Adaptive Structuration Theory provides a theoretical foundation for this study and discusses the creation of social systems through using rules and resources in interactions. The study did not intend to devise a clear solution to these pre-existing issues but rather shed light on the effects this type of problem has on communication between employees within an organization. A Likert Scale survey with 20 questions was distributed to 30 out of 50 employees …

The Impacts Of Multiple 360 Feedback Projects Utilizing Coaching And Follow-Up: A Quantitative Longitudinal Exploratory Descriptive Research Study, Jeremy Unruh

Communication & Leadership Dissertations and Theses

360 degree feedback is a great tool for organizational development, however many organizations don’t include coaching and follow-up to maximize impact for long term results. This quantitative longitudinal exploratory descriptive research study explores the impact of conducting the same 360 feedback survey within the same organization over a 3 year time frame utilizing coaching and follow-up. Data from 6 individuals indicate an improvement of self-awareness and an increase of set goals and completed goals. Theories of self-awareness and self-perception are discussed as well as the development of a new communication channel between manager and employee for organizational development purposes.

Examining The Influence Of National And Organizational Culture On Performance Evaluation And Recognition Structures In A Multinational Organization, Katie Bliven

Communication & Leadership Dissertations and Theses

This study examines how well organizational culture functions as a mechanism to support diversity and respect for employees’ national culture in a multinational organization. Hofstede’s theory of cultural dimensions and Ting-Toomey’s face negotiation theory provide a framework for understanding the needs and expectations of individual employees regarding performance evaluation and recognition from leaders for culture-specific skill sets. The study was conducted at a multinational call center located in Ireland, where employees negotiate the collection of negative balances for online payment accounts belonging to customers in the EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) regions of the world. …

Which Organizational Communication And Culture Profile Will Augment And Increase The Effectiveness Of Team Xyz?, Morgen Nicole Marshall

Communication & Leadership Dissertations and Theses

This thesis explores previous research in the fields of organizational communication and culture. Through the works of organizational communication scholars Deetz (1995), Conrad & Poole (2005), and Griffin (2009), the theory of critical communication in organizations is introduced as the foundation for effective communication, emphasizing the importance of participatory decision making in organizations. Through the works of organizational culture scholars Kotter & Heskett (1992), Schein (2004), and Cameron & Quinn (2011), principles of effective organizational culture are introduced, including shared values among stakeholders and adaptability within the industry. Together, these scholars lay the foundation for a study within a leading …

Technological Change Within Union Environments: An Examination Of Existing Change Management Literature, Union Culture, And Critical Factors For Implementation Success, Bryan Altknecht

Communication & Leadership Dissertations and Theses

In today’s business climate, organizational change is a perpetual challenge for those in leadership positions. Despite the substantial academic conversation surrounding successful management of change, one aspect which has received little research is technological change within the context of union populations. This project utilizes multiple theoretical frameworks to present critical components for success including; understanding reluctance toward change, the role of leaders, managing technology change, and specific implementation considerations for union populations. It then synthesizes those components into a formal training course designed to teach organizational leaders the skills necessary to overcome the challenges of implementing technology changes within union …

Does The Use Of Social Media For Screening Affect The Hiring Process From The Perspective Of Applicant And Employer?, Corey Protzman

Communication & Leadership Dissertations and Theses

Technology has allowed people to exchange information across multiple technological mediums and interact quicker, more easily, and more permanently. The purpose of this thesis was to determine the role social media plays in the hiring and screening process from the perspective of the applicant and employer. The study was rooted in the theories of Actor Networking, Issues Arenas, and Agenda Setting, while relying on concepts like digital divide to expand the breadth of work. An online survey was administered to 25 people who had been an applicant within the last year to gauge their use of social media and awareness …

Cultural Performance And Organizational Transformation: A Case Study Of The Utah State University Football Program, Marques Chavez

Communication & Leadership Dissertations and Theses

Methods of communication are often a significant reason for achieving organizational transformation. The primary aim of this study is to explain a case of organizational transformation by examining the cultural performances of organizational members—particularly the performance of ritual. The Utah State University football program served as the case study while qualitative interviews and narrative research provided the methodology for gathering and analyzing data. Communication expressed in the performance of ritual significantly contributed to fostering an environment of unity and trust within the organization which, in turn, spurred transformation. While rituals were key to fostering this environment, true sincerity from leadership …

Multitasking And Communication In The Organization, Cayla A. Stephenson

Communication & Leadership Dissertations and Theses

Because communication is an intricate part of how an organization works, and because organizations and employees alike are stressing the importance of multitasking on the job, studying the interaction of communication and multitasking is increasingly important. Studies relating to multitasking have revealed primarily negative impacts: doubling task completion time, overstimulating our brains to the point of dysfunction, generally diminishing our productivity, and extinguishing our stimuli filters and damaging our memories. Other studies show that we can use multitasking in a positive way by utilizing task trainings and practicing focused task completion. The study here completed two focus groups with 12 …

Sororities, Interpersonal Relationships, And A Dialogical Perspective, Jessica Lynn Fresques

Communication & Leadership Dissertations and Theses

This study focuses on interpersonal relationships and skills gained through sorority membership. The purpose of this research sought to develop the understanding of potential developmental outcomes, in which a sorority can provide to its members. Research methods used: online surveys and follow-up interviews. The dialogical perspective by Martin Buber helped develop an understanding of the I-thou relationship, whereas, each person within conversation is fully valued for what they have to say. In general, sororities are known as social organizations and the use of dialogue is important when communing or working with others. Alumnae who participated provided enough feedback to determine …

Servant-Leadership And Re-Establishment Of Organization Culture After Crisis, Reese Dayle Cooper

Communication & Leadership Dissertations and Theses

Organizations create a base for culture through the language in mission, vision, and value statements (Deetz, 1995). Organization culture is then shaped and molded by organization members (Deetz, 1995). As a result, members form organization identities (Mead, 1934). Identities are fluid and constantly being negotiated (Stewart, Zediker, & Witteborn, 2009, p. 82). At any moment, organizations can face crisis. During the crisis, identities are threatened and organization culture becomes unstable (Beer & Steif, 1997; Sen, 2006). Stabilizing organization culture is important to the long-term success of an organization and to the long-term success of individuals. This study uses a case …