Business Commons^™

Internationalization And Its Challenges At U.S. Regional Comprehensive Universities: The Transformational Leadership Role Of Senior International Officers, Ibrahma F. Yaro, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

This interpretive phenomenological analysis investigated the role of transformational leadership and the challenges that senior international officers (SIOs) face in internationalizing regional comprehensive universities (RCUs) in the United States. Twelve in-depth interviews were conducted with SIOs from five regions: the West, Midwest, South, Southeast, and Northwest. The findings indicate that the transformational leadership approach is the primary leadership style utilized by senior international officers for the effective and successful internationalization of their institutions. The findings highlight a wide range of challenges that a senior international officer may encounter at a regional comprehensive university in the United States. The study outlines …

Leadership’S Impact On Employees’ Perception Of Their Safety Culture In A Public Transportation Organization, Paul Hadley

Dissertations

Purpose: This nonexperimental quantitative study aimed to examine the relationship between various leadership styles using the Multifactor Leadership Questionnaire (MLQ; Bass & Avolio, 1995) and employees’ perceptions of their organization’s safety culture based on a developed Safety Perception Questionnaire (SPQ) within the context of a public transportation agency. Methodology: This study used a quantitative approach to collect data from employees in a public transportation agency. Leadership characteristics were assessed using the MLQ, which is a self-report tool designed to measure three distinct leadership styles. The employees’ MLQ scores were correlated with their results on the SPQ, which evaluates perceptions of …

Personal Disruption In The Career Advancement Of Female Executives In Medical Education, Ifeoma Dawodu

Dissertations

Purpose: The purpose of this explanatory mixed methods study was to identify and describe the perceived impact of Johnson and Mohr’s (2013) five disruptive career skills on female medical education executives on their advancement to executive leadership positions.

Methodology: This study employed a sequential explanatory mixed methods approach to explore the career advancement strategies of female leaders in academic medicine. First, a quantitative survey using Likert scales assessed the use and impact of personal disruption strategies among female executives; next, semistructured interviews provided deeper insights into their experiences. The sample focused on senior female leaders in California medical schools who …

Navigating Loyalty: Exploring Perceptions In Family-Owned Businesses, Elisabeth Ann Arthur

Theses, Dissertations and Capstones

Family businesses are crucial to the global economy, contributing significantly to the Gross Domestic Product (GDP) and employing a diverse workforce. Like any other business, familyowned businesses are not immune to employee turnover. Employee perception of business stability is a key indicator of the business's health and resilience. This study aims to examine the relationship between employee perceptions of family business stability, business community involvement and turnover intentions using a quantitative survey. The survey was developed using validated scales and received approval (IRB #2206773) from the Institutional Review Board (IRB) at Marshall University prior to administering to family business employees …

Convenience And Price: What Leads To Repurchase Intent?, Brittany Thierman

Theses, Dissertations and Capstones

This study strives to understand drivers of repurchase intent for service-based small businesses in terms of firm attributes and service conveniences. This study also examines the impact of customer satisfaction on repurchase intent in service-based small businesses. The theories used for this research are Economic Utility Theory and the Theory of Planned Behavior. This research aims to identify which factors are most important when starting the customer journey with a service-based small business, including signing up for the service, realizing the benefit, and the customer’s intention to repurchase. This research will compare firm attributes, including price discounts and service conveniences. …

2025-2026 Operating Budget, Morehead State University. Budget & Financial Planning Office.

Morehead State University Operating Budgets Archive

2025-2026 Operating Budget of Morehead State University.

The Impact Of Quality Management Principles On Army Aircraft Maintenance Outcomes, Matthew S. Caporossi

Dissertations

Purpose: The purpose of this qualitative phenomenological study was to identify and describe the perceptions of organizational managers on the impact of quality management principles on helicopter maintenance outcomes at the California Army National Guard’s Aviation Classification Repair Activity Depot (AVCRAD). This study also explored the perceptions on the organizational culture as it pertained to leadership and employee engagement of the International Organization for Standardization (ISO) 9001 quality management systems.

Methodology: This qualitative phenomenological research examined the perceptions of Army aviation managers regarding specific ISO principles of leadership and

improvement on AVCRAD maintenance outcomes. The researcher conducted open-ended qualitative interviews …

A Delphi Study On Strategic Behaviors From The Adaptive Leadership Framework Used By Successful Cxos For Business Agility In A Volatility, Uncertainty, Complexity, And Ambiguity Environment, Sevak Markarian

Dissertations

Purpose: The purpose of this Delphi study was to identify the strategic leadership behaviors, as outlined in Heifetz et al.’s (2009) adaptive leadership framework, that CXOs use to develop agile and adaptive organizations that succeed in volatility, uncertainty, complexity, and ambiguity (VUCA) change environments. Additionally, the study aimed to assess the effectiveness of these behaviors and determine specific actions that CXOs recommend for implementing them successfully.

Methodology: This mixed-method Delphi study collected data from 20 technology executives through surveys and interviews, using purposive, convenience, and expert sampling. In Round 1, participants identified strategic adaptive leadership behaviors from Heifetz et al.’s …

Evidence-Based Solutions To The Multi-Faceted Problem Of Healthcare Burnout And Safe Staffing, Ranae Cornwall Rn, Taylor D'Amato Bsn, Rn, Elizabeth Falcigno Mba, Bsn, Rn, Sabrina Ferreira Bsn, Rn, Whitney Lascaux Bsn, Rn, Mscp, Lmt, Ryt, Olivia Okoroafor Bhs, Bsn, Rn, Lucas Peixoto Adn, Rn, Cecilia Rivas Bsn, Rn, Bsph

Posters

It is common for inpatient medical floor RNs to care for an average of 5-7 patients per assignment plus the role of charge RN or preceptor, which borders the legal limit in the state of Connecticut. We believe that by eliminating an assignment for charge RN’s, safe staffing ratios can be achieved, and RN higher retention rates could be achieved with a strategic PICO investigation.

Leadership’S Influence Over Turnover, Skill Retention And Building, And Company Culture, Joseph R. Stevenson

M.S. in Leadership

This capstone project explores the role of leadership in employee retention and turnover within the manufacturing industry. The project was chosen due to ongoing workforce challenges, including high turnover rates, skill shortages, and the increasing impact of automation and digital transformation. The study uses a mixed-methods approach, combining qualitative analysis of academic literature, case studies, and company policies with quantitative data from labor statistics and industry reports. The research identifies key factors influencing retention, including leadership style, compensation, workplace culture, and career development opportunities. Findings show that transformational leadership, clear advancement pathways, and a supportive workplace culture significantly improve employee …

A Phenomenological Study Exploring Servant Leadership Characteristics For Developing High-Performing Teams As Perceived By Public School District Early Childhood Leaders, Reggi'e Faye Webster

Dissertations

Purpose: The purpose of this phenomenological study was to explore and describe how exemplary public school district early childhood leaders apply four key characteristics of servant leadership (listening, stewardship, building community, and commitment to people’s growth), as defined by Spears (2010), to develop high-performing to support early learning programs.

Methodology: A qualitative, phenomenological approach was selected to explore participants’ experiences and perceptions of how they use four servant leadership characteristics to develop and sustain high-performing teams within early childhood programs on public school elementary and secondary school campuses. Participants were purposefully chosen based on specific criteria and recommendations from an …

Burnout In The Emergency Room: Corrective Measures Vs. The Absence Of Solutions, Zane Walters, Zachary Woodall

Theses, Dissertations and Capstones

Introduction: Physician burnout has become an increasingly prevalent and critical issue in healthcare systems worldwide, particularly among emergency room physicians who face high-stress, high-demand working conditions. Burnout manifests as emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment, leading to negative outcomes for physicians’ mental health, job satisfaction, and overall career longevity. This phenomenon not only threatens the well-being of physicians but also compromises patient care quality and contributes to costly turnover within healthcare organizations.

Purpose of the Study: The aim of this study was to systematically investigate the impact of burnout interventions on emergency room physicians. …

Big Data Analytics In Inventory Management In Healthcare Supply Chain, Bailee White

Theses, Dissertations and Capstones

Introduction: As healthcare organizations increasingly have relied on digital transformation to meet growing demands for efficiency and cost reduction, big data analytics have emerged as a key tool for optimizing supply chain performance. Inventory management, which accounted for up to 50% of total hospital operating costs, remained one of the most critical and complex areas in the healthcare supply chain. Traditional inventory methods often led to stockouts, waste, and inefficiencies. The integration of big data tools such as predictive analytics and enterprise resource planning systems presented an opportunity to streamline operations and reduce costs.

Purpose of the Study: …

Evaluating The Effectiveness Of Teledermatology For Undeserved Populations During And Post-Covid-19, Jakob Gibbs, Sean Hanshaw

Theses, Dissertations and Capstones

Introduction: Teledermatology, a subset of telemedicine, has gained prominence as a means to increase access to dermatologic care while reducing costs and improving patient satisfaction. The swift expansion of teledermatology during the COVID-19 pandemic was driven by the necessity to limit physical contact and adapt to public health restrictions. This technological shift aimed to address longstanding disparities in dermatology access, especially in rural and underserved populations, and to respond to the rising demand for dermatologic services amid provider shortages.

Purpose of the Study: The purpose of this study was to analyze the effects that teledermatology following the COVID-19 pandemic had …

The Impacts Of Artificial Intelligence In Radiology, Misty Farmer, Wendy Trzyna

Theses, Dissertations and Capstones

Introduction: There has been significant growth in the use of Artificial Intelligence (AI) in the healthcare industry, especially in Medical Imaging. Radiology has been the clear frontrunner in the adoption of AI in medicine, due in part to the massive amount of digital data available for use in Deep Learning (DL) AI integration has the potential to solve multiple challenges in radiology, address workload issues and transform the field.

Purpose of the Study: The purpose of the research was to evaluate the impact of implementing Artificial Intelligence in radiology to determine if these technologies have had an impact …

Addressing The Opioid Epidemic Across The United States And In West Virginia, Kailyn Smith, Addison Hughes

Theses, Dissertations and Capstones

Introduction: The opioid crisis had a profound impact on public health across the United States and West Virginia, with overdose deaths reaching unprecedented levels by 2021. Traditional abstinence-only rehabilitation programs demonstrated limited success, largely due to high relapse rates and insufficient mental health support. These programs often overlooked the complex relationship between opioid addiction and co-occurring mental health disorders such as depression and anxiety, which are common among those with substance use disorders. In contrast, Medication-Assisted Treatment (MAT), when supplemented with behavioral therapies and antidepressant medications, has shown greater success in improving recovery outcomes and reducing relapse rates. This …

Safety Ratings And Their Effect On Operating Costs In The Trucking Industry: A Data-Driven Analysis, Teresa L. Smith

Theses, Dissertations and Capstones

This dissertation explored the interplay between safety ratings and financial performance within the transportation sector, with a specific focus on the trucking industry. In an era where safety standards are paramount, the primary objective of the study was to determine the impact of safety ratings on the operating costs of trucking firms. Using a robust methodology grounded in quantitative analysis and industry-specific secondary data, the study established empirical connections between safety ratings and operating costs. This included a focused effort to identify direct effects, highlighting the potential influence of lower safety ratings on economic outcomes within the trucking industry.

Furthermore, …

Assessing The Impact Of Financial, Educational, And Managerial Resources On The Success Of Minority-Owned Businesses: An Analysis Of Resources From The Perspective Of The Minority Business Owner, Clinton B. Arnold

Theses, Dissertations and Capstones

Minority-owned businesses (MOBs) in the United States have a failure rate that is 50% higher than that of their non-minority counterparts. Rectifying this imbalance and achieving parity could yield significant economic benefits, potentially adding $1.5 trillion to the nation's economy if resources—financial, educational, and managerial—are equitably distributed and effectively made available to support the goals of minority businesses. However, historical injustices, from Jim Crow laws to systemic discrimination, have granted certain groups multi-generational advantages, exacerbating the divide. Addressing these disparities is both an economic imperative and a moral obligation to ensure equal opportunity. Lending Tree (2023)

With 1.2 million MOBs …

Beyond The Screen: Assessing The Impact Of Hospitalist Reliance On Electronic Medical Records In Patient-Centered Care, Brian H. Cox

Theses, Dissertations and Capstones

The integration of Electronic Medical Record (EMR) systems has transformed healthcare delivery, offering enhanced data accessibility, improved communication, and operational efficiency. However, concerns persist regarding the potential erosion of patient-centered care due to EMR overutilization. This study investigated how hospitalists’ use of EMR systems correlates with patient satisfaction, focusing on the dynamics of physician communication, hospital length of stay, and regional characteristics. Using a comprehensive framework combining Resource Dependency Theory and Donabedian’s Structure-Process-Outcome model, the research examines the influence of demographic, technological, and structural factors on healthcare outcomes.

The analysis, based on patient survey data from a large integrated delivery …

Exploring Internal Challenges In Internationalisation: A Case Of A Software As A Service (Saas) Internationaliser, Karl Erik Õim, Tairi Leis

European Management Studies

Purpose: The article examines the internal challenges encountered in internationalisation, focusing on Software as a Service (SaaS) companies. It aims to contribute to the literature on SaaS companies’ internationalisation by examining the unique challenges they face and the challenges they share with other types of firms.

Design/methodology/approach: It encompasses a case study of an international Estonian SaaS company. It is based on a semi-structured, in-depth interview and various additional information sources: internal information, websites, and publicly available financial data.

Findings: When the company was young, it lacked the capacity to cope with competitors. Establishing itself as a …

Systemic Challenges In Pediatric Healthcare: Exploring Reimbursement Disparities And Their Impact On Healthcare Equity, Jessica Ford-Davis, Alexandra Gillette

Theses, Dissertations and Capstones

Introduction: Medicare, Medicaid, and the Children’s Health Insurance Program (CHIP) have provided health coverage for over 135 million Americans, with Medicaid playing a significant role in financing pediatric healthcare. Medicaid covers a wide range of services for children, particularly those from low-income families or with special healthcare needs, including preventive care, immunizations, vision and dental services, and mental health treatments. However, Medicaid reimbursement rates are lower compared to Medicare and private insurance, in some cases 30.6% lower, and have often been insufficient to cover the full cost of care, contributing to financial losses for children's hospitals. Despite these challenges, nearly …

Magnet Hospitals And Their Impact On Patient Outcomes, Connie Cochran, Molly A. Collins

Theses, Dissertations and Capstones

Introduction: In the competitive healthcare landscape, patient safety and quality care have remained critical priorities. The Magnet Recognition Program, awarded by the American Nurses Credentialing Center (ANCC), has recognized hospitals that have demonstrated excellence in nursing and improved patient outcomes. Built on five core pillars: transformational leadership, structural empowerment, exemplary practice, innovation, and quality results, this designation has supported professional development and collaborative care. Although only about 10% of U.S. hospitals have been Magnet-designated, they have been linked to reduced hospital mortality, hospital-acquired infections (HAIs), and patient falls.

Purpose of the Study: The purpose of this research was to evaluate …

Skip-Level Meetings: Perspectives Of Skipped First-Tier U.S. Tech Leaders, Samuel Blacher

Dissertations

Although significant research exists on numerous intersecting theories, such as adaptive leadership, leadership communication, and employee voice, and although they are discussed in business publications and widely yet inconsistently implemented in industry, skip-level meetings are little scholarly studied. Such meetings offer benefits for employees, direct (skipped) managers, and skip-level leaders, and through them, to organizations, yet they also hold risks and pitfalls, and are influenced by various contextual factors, such as stakeholders’ national culture and age. This exploratory qualitative study employed elements of interpretive phenomenology, followed by thematic analysis, to examine the experiences, perceptions, and emotions of a diverse set …

Employee Benefit Plan Audits: Knowledge Spillover For Improving Quality, Lisa Ann Nash

Theses, Dissertations and Capstones

This study provides a unique glimpse into the work of non-BigN accounting firms offering Employee Benefit Plan (EBP) audit services for single employer defined contribution plans. The study examines knowledge spillover from joint services and EBP auditor specialization to improve EBP audit quality. EBPs often incur low-quality audits, resulting in penalties assessed by the Department of Labor (DOL) for deficiencies. Companies may feel a sense of comfort hiring the same auditor they used for their company financial statements, but the EBP audits require the auditor to possess specialized knowledge beyond the requirements for the financial statements to confirm compliance with …

Foundations Of Business, 2nd Edition, Holly Jackson

Open and Affordable Course Content at VCU

No abstract provided.

Factors That Impact Customer Loyalty As Examined In Integrated Marketing Communications Agencies, Terry L. Hapney Jr.

Theses, Dissertations and Capstones

Integrated Marketing Communications (IMC) agencies report high customer turnover, making it difficult for them to retain customers in the B2B realm. Relationship Marketing Theory informs this study, which centers on IMC firm growth from market share. Market share is a result of customer loyalty. There are factors that IMC agency leaders, such as CEOs and CMOs, can leverage to strengthen customer loyalty, including satisfaction, trust, quality, value, habit, engagement, attachment, image, and reputation. This study examines these concepts collectively for the first time in any context; it also examines them specifically in the IMC agency context for the first time. …

Uncovering New Perspectives On Job Performance In Diverse Work Settings: A Job Demand-Resource Theoretical Approach, Myesha P. Holmes

Theses, Dissertations and Capstones

The aim of this study was to integrate the agility literature within the theoretical framework of the Job Demand-Resource (JD-R) Theory to examine and validate whether employee agility (job resources) and work overload (job demands) influence the relationship between subjective wellbeing, work engagement, and job performance among remote, hybrid, and onsite workers. Data was collected through a Qualtrics Online panel, utilizing five standardized and validated scales, from a sample of 504 full-time employed respondents across the United States. The data was analyzed using Structural Equation Modeling (SEM) and Analysis of Variance (ANOVA). The results indicated a significant relationship between employee …

The Influence Of Generative Artificial Intelligence On Leadership: An Exploration Of Technology Professionals' Perceptions Regarding Leadership, Adaptation, And Organizational Culture In The Digital Age, Paul Thomas Herdman

Theses, Dissertations and Capstones

The emergence of generative artificial intelligence (GenAI) has introduced new complexities for organizational leadership, requiring technology professionals to adapt in real time to evolving digital tools, strategic demands, and cultural dynamics. Although prior research has examined AI’s broad influence on business processes, few studies have explored how technology leaders experience and interpret the leadership challenges and opportunities arising from GenAI. This qualitative dissertation addressed that gap by investigating the perceptions of senior technology professionals regarding GenAI’s influence on leadership roles, competencies, decision making, and organizational culture. Using Lanigan’s (1977) phenomenological method of human science, this study explored the lived experiences …

Investing In Leaders To Support Neurodiversity At Work, Beth M. Houran

Theses, Dissertations and Capstones

Neurodiversity-focused hiring initiatives, such as those pioneered by JP Morgan Chase, DXC Technology, and Microsoft, are addressing talent shortages by harnessing the unique strengths of neurodiverse individuals. This research investigated the role of emotional intelligence, servant leadership, and organizational resources in supporting neurodiverse teams. Grounded in the conservation of resources theory, the findings reveal that EI is a significant antecedent to SL, enabling leaders to foster stronger relationships and engage in extra-role behaviors with neurodiverse employees. Notably, while SL positively impacts leader-member exchange and organizational citizenship behavior toward individuals, the hypothesized moderating role of resources was not supported, suggesting that …

Shaping Strategy In The Digital Age: The Impact Of Consumer Electronic Word Of Mouth On Firm Strategic Emphasis, Brandon Holle, Hang T. Nguyen, Hieu V. Phan

Faculty Scholarship

This research explores how consumer electronic word of mouth (eWOM) influences a firm’s strategic emphasis, focusing on the distinct effects of positive and negative eWOM on value appropriation (e.g., advertising) versus value creation (e.g., R&D). Analyzing over 33 million social media posts covering 39 corporate brands from 2010 to 2020, the authors find that positive consumer eWOM influences firms to prioritize a strategic emphasis on value appropriation, while negative consumer eWOM is associated with a strategic emphasis on value creation. These effects are moderated by product category, market competition, and industry instability. Firms in hedonic categories have attenuated responses to …