Computer Engineering Commons^™

การพยากรณ์จำนวนสายโทรศัพท์เข้าของศูนย์บริการข้อมูลทางโทรศัพท์แบบรายครึ่งชั่วโมง, กฤตชญา ประภารัตน์

Chulalongkorn University Theses and Dissertations (Chula ETD)

การวิจัยนี้มีวัตถุประสงค์เพื่อศึกษาโมเดลที่เหมาะสมสำหรับการพยากรณ์จำนวนสายโทรศัพท์เข้าของศูนย์บริการข้อมูลทางโทรศัพท์แบบรายครึ่งชั่วโมง โดยศูนย์บริการข้อมูลทางโทรศัพท์ หรือ Call Center มีบทบาทเป็นศูนย์รวมสายโทรเข้าและโทรออกของธุรกิจ ซึ่งเป็นช่องทางสำคัญในการตอบสนองความต้องการของลูกค้า ไม่ว่าจะเป็นการสอบถามข้อมูล การขอคำแนะนำ หรือแก้ปัญหาต่าง ๆ ศูนย์บริการข้อมูลทางโทรศัพท์จึงมีการจัดวางแผนกำลังคนรับสาย เพื่อให้สอดคล้องกับปริมาณสายโทรศัพท์ที่คาดว่าจะเข้ามา แต่ในบางครั้งการวางแผนจัดกำลังคนรับสายอาจต้องมีการปรับระหว่างวัน เนื่องจากจำนวนสายโทรเข้าอาจมีจำนวนมากกว่าหรือน้อยกว่าที่คาดการณ์ไว้ ซึ่งวิธีการเดิมที่บริษัทใช้ในการคำนวน อาจมีความคลาดเคลื่อน และไม่สามารถปรับตัวเลขได้ภายในระยะเวลาอันสั้น งานวิจัยนี้จึงนำเสนอการพยากรณ์จำนวนสายโทรศัพท์เข้าของศูนย์บริการข้อมูลทางโทรศัพท์แบบรายครึ่งชั่วโมง มีวัตถุประสงค์เพื่อพยากรณ์ปริมาณสายการโทรเข้าช่วงหลัง 10 น. เพื่อช่วยให้ฝ่ายวางแผนกำลังคนเห็นแนวโน้มปริมาณสายที่คาดว่าจะเข้ามา และตัดสินใจปรับแผนการจัดกำลังคนได้อย่างทันท่วงที โดยโมเดลจะจัดกลุ่มและพยากรณ์รูปแบบการกระจายตัวของปริมาณสายโทรเข้า และพยากรณ์จำนวนสายที่คาดว่าจะเข้ามา ผลการทดลองพบว่า โมเดลที่พัฒนาขึ้นมี MAPE อยู่ที่ 20.8% ซึ่งมีประสิทธิภาพดีกว่าวิธีการคำนวนเดิมของบริษัทที่มี MAPE อยู่ที่ 52.7%

Reinventing Integrated Photonic Devices And Circuits For High Performance Communication And Computing Applications, Venkata Sai Praneeth Karempudi

Theses and Dissertations--Electrical and Computer Engineering

The long-standing technological pillars for computing systems evolution, namely Moore's law and Von Neumann architecture, are breaking down under the pressure of meeting the capacity and energy efficiency demands of computing and communication architectures that are designed to process modern data-centric applications related to Artificial Intelligence (AI), Big Data, and Internet-of-Things (IoT). In response, both industry and academia have turned to 'more-than-Moore' technologies for realizing hardware architectures for communication and computing. Fortunately, Silicon Photonics (SiPh) has emerged as one highly promising ‘more-than-Moore’ technology. Recent progress has enabled SiPh-based interconnects to outperform traditional electrical interconnects, offering advantages like high bandwidth density, …

Detection Of Tooth Position By Yolov4 And Various Dental Problems Based On Cnn With Bitewing Radiograph, Kuo Chen Li, Yi-Cheng Mao, Mu-Feng Lin, Yi-Qian Li, Chiung-An Chen, Tsung-Yi Chen, Patricia Angela R. Abu

Department of Information Systems & Computer Science Faculty Publications

Periodontitis is a high prevalence dental disease caused by bacterial infection of the bone that surrounds the tooth. Early detection and precision treatment can prevent more severe symptoms such as tooth loss. Traditionally, periodontal disease is identified and labeled manually by dental professionals. The task requires expertise and extensive experience, and it is highly repetitive and time-consuming. The aim of this study is to explore the application of AI in the field of dental medicine. With the inherent learning capabilities, AI exhibits remarkable proficiency in processing extensive datasets and effectively managing repetitive tasks. This is particularly advantageous in professions demanding …

Cybersecurity Awareness And Risks Among Students, Staff & Faculty At The University Of North Alabama, Jerry Lwamba

Theses

As individuals and organizations become significantly connected to the internet, cybercriminals find an increasing number of ways to exploit their targets (Broadhurst, 2018). This study explores the world of cybersecurity awareness of risks associated with online activities within the University of North Alabama (UNA). This research aims to assess the level of cybersecurity awareness of risks university stakeholders face, and to also understand behaviors that expose them to cybercrime and emphasize the urge for comprehensive cybersecurity best practices. When cybercriminals employ tactics such as spam, phishing, or spear phishing in their attempts to break into network systems, distribute malware, or …

Fake News Detection In Online Platforms, Elena Shushkevich

Doctoral

This thesis presents research conducted during a Ph.D. program at Technological University Dublin from 2020 to 2024. The objective of this research is to develop and evaluate effective methods for detecting and classifying fake news in social media and press, addressing the critical issue of misinformation in the digital age. The relevance of this study is underscored by the increasing prevalence of fake news and its potential societal impact, emphasizing the importance of advanced tools for identifying and mitigating misinformation.

Outdoor Navigation Support Using Machine Learning For People With Visual Impairment, Fatmaelzahraa Eltaher

Doctoral

Navigating urban environments is challenging for People with Visual Impairments (PVI). Many PVI opt to use navigation systems, such as Google Maps. However, current navigation systems often lack information crucial for PVI, such as the presence of traffic lights or roadworks. Knowing these features would enable PVI to understand their surroundings better and choose routes that suit their preferences. For instance, 79.6\% of PVI surveyed in this thesis prefer road junctions (termed intersections) controlled by traffic lights.

This research contributes to advancing navigation support for PVI in urban environments by focusing on annotating maps with useful environmental information. It proposes …

Towards Interpretable Propaganda Detection In News Text Through The Use Of Rhetorical Devices As Features, Kyle Hamilton

Doctoral

This doctoral thesis presents research undertaken towards interpretable propaganda detection in news text. Propaganda and mis/disinformation in the media have been identified in the social sciences literature as a major threat to the functioning of democratic society. While mis/disinformation is false by definition, propaganda is intended to modify the beliefs and behaviors of the information consumer but does not have to be false. Propagandistic text is often characterized by the use of rhetorical devices and linguistic style designed to exploit the reader’s cognitive and emotional biases. One way of counteracting this effect is by shifting the focus from “what” is …

Statically Controlled Synchronized Lane Architectures, Scott K. Pomerville

Dissertations, Master's Theses and Master's Reports

Modern superscalar processors dominate the field of computing. While dynamic execution allows for versatility in code, these processors are complex. Statically scheduled code has historically enabled simpler processor designs, but static scheduling cannot account for variables that are unknown at compile time. Furthermore, static scheduling has many inefficiencies, such as the need to insert a large number of nops for code in traditional Very Long Instruction Word (VLIW) processors. In this dissertation, we explore a novel architectural approach for statically scheduled code by breaking the code into several synchronous instruction streams. By representing code in a fundamentally new way, we …

How Can A Cloud Computing It Framework Be Created And Applied Effectively In The Online Printing Industry?, Stefan Meissner

Dissertations

This research aims to design a cloud computing IT framework for the online printing industry based on a detailed literature review, the development of proof of concepts (PoC), and the conduction of a focus group. The framework can be adopted by the online printing industry or by vendors of print-specific applications to optimize their products for the online printing industry. The author has been working in the online printing process optimization and automation since 2007. During this time, he got deep insight into many industry-specific applications, their architectural design, and their challenges being used in the context of online printing. …

On The Performance Of A Photonic Reconfigurable Electromagnetic Band Gap Antenna Array For 5g Applications, Taha A. Elwi, Fatma Taher, Bal S. Virdee, Mohammad Alibakhshikenari, Ignacio J.Garcia Zuazola, Astrit Krasniqi, Amna Shibib Kamel, Nurhan Turker Tokan, Salahuddin Khan, Naser Ojaroudi Parchin, Patrizia Livreri, Iyad Dayoub, Giovanni Pau, Sonia Aissa, Ernesto Limiti, Mohamed Fathy Abo Sree

All Works

In this paper, a reconfigurable Multiple-Input Multiple-Output (MIMO) antenna array is presented for 5G portable devices. The proposed array consists of four radiating elements and an Electromagnetic Band Gap (EBG) structure. Planar monopole radiating elements are employed in the array with Coplanar Waveguide Ports (CWPs). Each CWP is grounded on one side to a reflecting L-shaped structure that has an effect of improving the antenna's directivity. It is shown that by inductively connecting Minkowski fractal structure of 1^{st} order to the radiating element, the impedance matching is improved that results in enhancement in the array's bandwidth performance. The EBG structure …

Investigation And Implementation Of Miniaturized Microwave System For Linear Array Antenna Loaded With Omega Structures Planar Array, Ahmed F. Miligy, Fatma Taher, Mohamed Fathy Abo Sree, Sara Yehia Abdel Fatah, Thamer Alghamdi, Moath Alathbah

All Works

This paper investigates and implements a miniaturized microwave system for microstrip linear array antenna that operates in X-band (10.1 GHz), S-band (3.4 GHz) and C-band (5.6 GHz). The microwave system consists of three parts: a power divider, a directional coupler, and a matching network stub. These systems feed a linear array (16 elements) of patch antennas loaded with resonance planar omega structures array (160 elements) distributed in both patch (64 elements) and ground (96 elements) as the metamaterial structures for miniaturization purpose. The 1-to-2 divider feeds two directional couplers that act as phase shifters. The couplers fed a set of …

A New Cache Replacement Policy In Named Data Network Based On Fib Table Information, Mehran Hosseinzadeh, Neda Moghim, Samira Taheri, Nasrin Gholami

VMASC Publications

Named Data Network (NDN) is proposed for the Internet as an information-centric architecture. Content storing in the router’s cache plays a significant role in NDN. When a router’s cache becomes full, a cache replacement policy determines which content should be discarded for the new content storage. This paper proposes a new cache replacement policy called Discard of Fast Retrievable Content (DFRC). In DFRC, the retrieval time of the content is evaluated using the FIB table information, and the content with less retrieval time receives more discard priority. An impact weight is also used to involve both the grade of retrieval …

Resilience In The Wake Of Storms: Unveiling Spatiotemporal Mobility Dynamics Of Gulf Coast Communities Through Crowd-Sourced Data, Joswin Valerian Concessao

Computer Science and Engineering Theses - Archive

Flood events present substantial challenges for coastal communities, severely impacting public safety, transportation infrastructure, and overall livability. Tropical storms, hurricanes, and sea level rise can cause extensive damage to homes and critical systems, requiring costly and prolonged recovery efforts. Coastal transportation networks are particularly vulnerable to flooding, leading to road closures, increased congestion, restricted access to essential services, and long-term economic disruptions. Understanding the effects of flood events on mobility patterns is crucial for urban planning and effective disaster management.

This thesis utilizes motif analysis to examine transportation network disruptions and access patterns in Harrison County, Mississippi, during Hurricane Ida …

Observability-Aware Path Planning For Autonomous Navigation, Raymond Brink Neistat

Open Access Master's Theses

Terrain-Aided Navigation (TAN) is a popular method of localization for GPS-denied vehicles, particularly in the marine domain. There are many ways to perform TAN in a marine setting, such as Bathymetric SLAM (BSLAM) and Bayesian Filtering with the aid of an a priori map. These techniques have been studied extensively, but show an overall lack of rigorous observability analyses. Without nonlinear observability analyses, TAN practitioners do not have an analytical indicator to know which areas of terrain will provide opportunities for the best localization performance. This thesis reviews current developments in the endeavors of nonlinear observability analyses as well as …

Adaptive Neh With Constrained Nearest Neighbor Subtours For The Electric Vehicle Routing Problem With Time Windows, Andrew Struthers

All Master's Theses

The development of electric vehicles is currently considered one of the most innovative areas in manufacturing. Largely driven by the desire to reduce greenhouse emissions, electric vehicles are seen as a viable alternative to internal combustion engine cars. Starting from consumer cars, a dedicated effort is being made to translate this into commercial vehicles for freight and delivery. This research introduces a novel adaptive Nawaz, Enscore, Ham (NEH) algorithm with constrained nearest neighbor subtour (NEH-NN). This algorithm is tested on the standard benchmark problems in literature and used as a seed solution for the Genetic Algorithm (GA). The performance and …

Freyr⁺: Harvesting Idle Resources In Serverless Computing Via Deep Reinforcement Learning, Hanfei Yu, Hao Wang, Jian Li, Xu Yuan, Seung Jong Park

Computer Science Faculty Research & Creative Works

Serverless computing has revolutionized online service development and deployment with ease-to-use operations, auto-scaling, fine-grained resource allocation, and pay-as-you-go pricing. However, a gap remains in configuring serverless functions - the actual resource consumption may vary due to function types, dependencies, and input data sizes, thus mismatching the static resource configuration by users. Dynamic resource consumption against static configuration may lead to either poor function execution performance or low utilization. This paper proposes Freyr+, a novel resource manager (RM) that dynamically harvests idle resources from over-provisioned functions to accelerate under-provisioned functions for serverless platforms. Freyr+ monitors each function's resource utilization in real-time …

Designing Ris-Assisted Uav 3d Trajectory Using Deep Reinforcement Learning, Linsong Li

Electronic Theses and Dissertations

Unmanned aerial vehicles (UAVs) are increasingly employed as temporary base stations or access points to facilitate data transfer between ground terminals (GTs). However, in urban environments, UAV-GT communication links often face challenges due to obstructions from buildings and other obstacles, resulting in reduced data transfer efficiency. Reconfigurable intelligent surfaces (RIS) provide a promising solution by reflecting signals to enhance communication quality between UAVs and GTs. This thesis addresses the critical challenge of responsive UAV trajectory optimization in RIS-assisted communication networks. A novel approach is proposed, integrating federated learning with reinforcement learning techniques, specifically Double Deep Q-Network (DDQN) and Deep Deterministic …

Machine Learning For Electronic Structure Prediction, Shashank Pathrudkar

Dissertations, Master's Theses and Master's Reports

Kohn-Sham density functional theory is the work horse of computational material science research. The core of Kohn-Sham density functional theory, the Kohn-Sham equations, output charge density, energy levels and wavefunctions. In principle, the electron density can be used to obtain several other properties of interest including total potential energy of the system, atomic forces, binding energies and electric constants. In this work we present machine learning models designed to bypass the Kohn-Sham equations by directly predicting electron density. Two distinct models were developed: one tailored to predict electron density for quasi one-dimensional materials under strain, while the other is applicable …

Effective Data Augmentation Techniques For Time Series Classification: An Empirical Evaluation, Pongpanod Sankosik

Chulalongkorn University Theses and Dissertations (Chula ETD)

Time series classification is crucial in fields such as healthcare, finance, and industrial processes, but it faces challenges like temporal data ordering, class im-balance, noise, and limited data. This research explores data augmentation techniques to improve classification performance, focusing on the MiniRocket classifier across 85 UCR datasets. The study identifies conditions under which augmentation techniques, like wDBA, enhance accuracy, though overall performance may vary. A dataset-specific approach is essential for effective augmentation. The research also examines the impact of augmentation on datasets with different characteristics, providing insights into when specific strategies are most benefi-cial. Future work includes optimizing augmentation methods …

Sales Forecasting For Retail Business Using Xgboost Algorithm And Timesfm, Prathana Dankorpho

Chulalongkorn University Theses and Dissertations (Chula ETD)

The retail industry is continuously evolving with the expansion of sales channels and the diversification of product assortments. However, current forecasting methods, relying on simplistic statistical models, frequently encounter difficulties in adjusting to the dynamic environment. This limitation leads to challenges in accurately predicting sales. Consequently, there is a critical need to improve the accuracy and frequency of sales predictions to enable timely decision-making for business strategies. Through a comprehensive analysis of datasets from 2019 to 2023, this study illustrates the advantages of integrating XGBoost and TimesFM to gain deeper insights into sales patterns. Results demonstrate a significant enhancement in …