Premier: The Magazine Of The Unlv Harrah Hotel College,
2023
Universtiy of Nevada, Las Vegas
Premier: The Magazine Of The Unlv Harrah Hotel College, Angela Ramsey, Caitlyn Lopez
Premier: The Magazine of the UNLV Harrah Hotel College
What a privilege it has been to serve as dean of the Harrah College of Hospitality over the past ten years!
Let The Devil Speak For Itself: Should Chatgpt Be Allowed Or Banned In Hospitality And Tourism Schools?,
2023
University of South Florida
Let The Devil Speak For Itself: Should Chatgpt Be Allowed Or Banned In Hospitality And Tourism Schools?, Faizan Ali, Chatgpt Openai, Inc
Journal of Global Hospitality and Tourism
Since the inception of Open AI’s ChatGPT, its usage has been a polarizing topic. This is particularly true for the higher education sector, specially disciplines such as hospitality and tourism. As such, this opinion paper provides a balanced stance and outlines the benefits and limitations of using ChatGPT by students and faculty members in hospitality and tourism schools. This paper also outlines some ethical aspects revolving arounds usage of ChatGPT in hospitality and tourism schools.
Voluntourism On The Camino De Santiago – How Iteration Changes Motives, Stakeholder Interaction, And Reintegration Of Hospitaleros,
2023
BSP Business & Law School
Voluntourism On The Camino De Santiago – How Iteration Changes Motives, Stakeholder Interaction, And Reintegration Of Hospitaleros, Andreas Braun
Journal of Global Hospitality and Tourism
Hospitaleros who volunteer in the hostels along the Camino de Santiago have, to the best of our knowledge, not yet been examined, from the perspectives of voluntourism and pilgrimage research. This article aims to give an insight into a unique form of volunteering based on 32 interviews with hostel wardens conducted between 2017 and 2021. The results indicate that – while hospitaleros primarily indicate interpersonal motives for their service – the voluntary work serves as a kind of “substitute drug” to satisfy the longing for and dependence on the Camino. With increasing iterations, (1) the strength of the personal motives …
Wellness In The Hospitality Industry - Guests Vs. Employees,
2023
Hi Hospitality Group
Wellness In The Hospitality Industry - Guests Vs. Employees, Natalia Levey
Journal of Global Hospitality and Tourism
The wellness tourism market is showing exponential growth and potential, the need for human resources is also growing. This causes a human resources challenge and opportunity to address and leaves the question: Can everyone ultimately benefit from a thoughtfully created environment that not only takes care of guests, but where does this leave the employees providing the services? As such, this opinion paper tackles the aforementioned question and provides some insights, leading to further research questions.
Assessing The Application Of ��-Weights And Structure Coefficients In Published Hospitality And Tourism Research,
2023
University of North Texas
Assessing The Application Of ��-Weights And Structure Coefficients In Published Hospitality And Tourism Research, Millicent Njeri, Jeff Allen, Garrett Jennings
Journal of Global Hospitality and Tourism
Multiple regression is one of the most powerful analysis techniques available to hospitality and tourism researchers for complex problems that may include prediction, mediation, and moderation. The interpretation of the results requires a two-step hierarchical approach. The first step is to determine whether the researcher has findings worth interpreting and reporting and the second step is to determine the effect(s) origins. This second step involves evaluating both the 𝛽-weights and structure coefficients. The purpose of this study is to examine the use of 𝛽-weights and structure coefficients while reporting univariate multiple regression results by hospitality and tourism researchers. …
Communication During Covid-19 Crisis: A Case Of Hotels In Turkey,
2023
Ankara Haci Bayram Veli University
Communication During Covid-19 Crisis: A Case Of Hotels In Turkey, Ayse Selin Dulger, Ayse Bas Collins, Aysegul Gunduz Songur, Cihan Cobanoglu
Journal of Global Hospitality and Tourism
During the COVID-19 pandemic, which has spread all over the world, the importance of communication in terms of knowledge sharing has increased even more in the tourism sector, as in all sectors. Each hotel business has benefited from various communication tools in the pandemic crisis. The aim of this study is to provide an understanding of the crisis communication strategy tackled by the hotels in Turkey during this unprecedented period, via both conventional and internet based public relations and communication platforms within the framework of crisis communication management. For this purpose, in-depth interviews were conducted with 25 hotel managers in …
Comparing Potential And Repeat Chinese Guests' Cruise Travel Intentions In Post-Covid-19,
2023
Florida International University
Comparing Potential And Repeat Chinese Guests' Cruise Travel Intentions In Post-Covid-19, Lan Lu, Jinlin Zhao, Miranda Kitterlin
Journal of Global Hospitality and Tourism
This study extended the theory of reasoned action (TRA) by including cruise involvement, safety protocols, and trust (stimulus-organism-response paradigm), and risk perception (the prospect theory), developing a theoretical framework to explore and compare Chinese repeat and potential guests' travel intentions, thus making great efforts to rebuilding consumer confidence and recover operation at this stage of the post-COVID-19. The results show that guests' intentions were positively influenced by their perceptions of safety protocols, trust, attitude, subjective norms, and cruise involvement, respectively. In contrast with previous studies, present results showed that perceived risk has a significant positive effect on the intention of …
Destination Competitiveness Of A Tourist Region: A Case Of Kerala, India,
2023
National Institute of Technology Calicut
Destination Competitiveness Of A Tourist Region: A Case Of Kerala, India, Ashna John, Mohammed Firoz C, T. Radha Ramanan
Journal of Global Hospitality and Tourism
The concept of tourism destination competitiveness (TDC) is very complex, and so is developing a model for different destination contexts. The study aims to identify variables to measure the overall TDC of destination brand Kerala (India). A quantitative research design is followed based on a self-administered questionnaire survey strategy. A comprehensive study of various indices and published literature on TDC is conducted to arrive at a detailed list of variables for measuring competitiveness. Through content analysis and screening based on expert opinion surveys and interviews, variables are tailored to the natural and cultural destination region, Kerala. The perceptions of expert …
Kentucky Downs And The Mint—A Huge “Exporter” For Kentucky?,
2023
University of Louisville
Kentucky Downs And The Mint—A Huge “Exporter” For Kentucky?, Thomas E. Lambert
Faculty and Staff Scholarship
Kentucky Downs is a thoroughbred racetrack located in Franklin, Kentucky near the Kentucky-Tennessee border and close to Interstate 65 which features European-style (all turf track) racing. (The Mint and Kentucky Downs n.d.). It is also part of an entertainment complex that features a gaming center called The Mint, which has over 1000 historical horse racing (HHR) machines, machines that are somewhat similar to but not exactly the same as casino slot machines (The Mint n.d.). The Mint has another location around 20-30 minutes away by car in Bowling Green, Kentucky, and combined these two operations have around 125 employees according …
Leadership And Its Impact On Supervision In The Hospitality Industry,
2023
Adventist University of the Philippines
Leadership And Its Impact On Supervision In The Hospitality Industry, Patricia Peprah, Williams Kwasi Peprah
Faculty Publications
The hospitality industry has a high human capital requirement that depends on leadership to provide supervision for the utmost customer satisfaction. Based on this, this research looks at the impact of leadership on supervision among hotels in Ghana. This research was a causal research design. It investigated the correlational effect of leadership on supervision in the hospitality industry in Ghana. Data obtained from Ghana Tourism Authority’s National Data 2020 on Tourism Human Resource put the employees of 3 to 5 stars hotels as the study population at 7,347. The researcher used a Raosoft sample size calculator to determine a sample …
Overcoming The Challenges Of Covid-19 By Hospitality Educational Administrators: A Grounded Theory Approach,
2023
Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, Manipal
Overcoming The Challenges Of Covid-19 By Hospitality Educational Administrators: A Grounded Theory Approach, Senthilkumaran Piramanayagam, Partho Pratim Seal
The Qualitative Report
The coronavirus pandemic has affected all walks of life across the globe. Higher education institutions confronted multiple challenges and disruptions in teaching and learning. However, the challenges hospitality education administrators need to resolve are distinct compared to other traditional higher education programs. This study aimed to understand the experiences and responses of hospitality educational administrators under crisis. The findings of the study are expected to assist hospitality education institutions to be prepared and respond better to any crisis in the future. To understand the challenges faced and strategies adopted by hospitality educational administrators, we interviewed 23 hospitality administrators across India. …
Motivating Employees Through Servant Leadership,
2023
University of Central Florida
Motivating Employees Through Servant Leadership, Fevzi Okumus
Rosen Research Review
Meeting customer expectations is critical for success within the hospitality industry and frontline employees play a key role in delivering customer satisfaction. Leaders who display a servant leadership style put the interests of employees and the organization above their own. To investigate how this leadership style influences employee motivation and behavior, Dr. Fevzi Okumus, UCF Rosen College of Hospitality Management, and his collaborators have put forward and evaluated a model of the interrelationships between servant leadership and employee engagement, job satisfaction, and absenteeism. They found that leaders evidencing this style positively impacted work engagement and absenteeism. Their findings offer important …
Time + Talent + Treasures = Partnerships For Success,
2023
University of Central Florida
Time + Talent + Treasures = Partnerships For Success, Susan Vernon-Devlin, Marcela Defaria
Rosen Research Review
The tools for philanthropy and successful development do not come in a box with instructions. Instead, they are crafted through building positive relationships over time, which unleashes potential in like-minded individuals, enriches the human experience, and propels broad-based prosperity for the many communities positively impacted by the outcomes. At UCF Rosen College of Hospitality Management, we are working to make a difference and transform lives.
Resident Satisfaction In Continuing Care Retirement Communities,
2023
University of Central Florida
Resident Satisfaction In Continuing Care Retirement Communities, Suja Chaulagain, Abraham Pizam
Rosen Research Review
The senior living industry is big business and growing fast, thanks to increasing life expectancy. According to the U.S. Census, there were 53 million Americans aged over 65 in 2019. That figure is set to rise by 55% to 82 million—one in five of the population—by 2050. More and more seniors are already attracted to continuing care retirement communities (CCRCs). But what impacts resident satisfaction in this increasingly competitive market? New research led by Dr. Suja Chaulagain and Dr. Abraham Pizam at UCF Rosen College of Hospitality Management finds that above all, it's the social environment.
Expectation Disconfirmation = The Hidden Menace Of Positive Airbnb Reviews,
2023
University of Central Florida
Expectation Disconfirmation = The Hidden Menace Of Positive Airbnb Reviews, Wei Wei
Rosen Research Review
The integrity of the peer-to-peer accommodation industry relies on peer assessment and the assumption that positive reviews are more likely to guide towards positive outcomes. But problems can occur when hosts go out of their way to accommodate their guests, hoping to score positive reviews. Dr. Wei Wei from UCF Rosen College of Hospitality Management and fellow researchers have found that such reviews create an online trail that encourages expectation, which is not necessarily a good thing.
Fostering A Culture Of Hospitality In The Auto Industry,
2023
University of Central Florida
Fostering A Culture Of Hospitality In The Auto Industry, Robert Valle, Manuel Rivera
Rosen Research Review
Robert Valle has been the CIO of Mazda North American Operations since 2017. In an interview with Dr. Manuel Rivera, Rob tells us about the benefits of adopting a hospitality culture in the auto industry, and how research into this field can have a transformative impact on buisiness.
Handbook Of Diversity And Intercultural Inclusivity For Hospitality At Tu Dublin,
2023
TU Dublin
Handbook Of Diversity And Intercultural Inclusivity For Hospitality At Tu Dublin, Fernanda Lima Rabelo, Ana Maria Vieira Fernandes, Mariia Perelygina
Other resources
This handbook is the final output of the research project Diversity & Intercultural Inclusion in Hospitality (D&ICIH), a TU Dublin’s EDI-funded project that aimed to understand the challenges, barriers, and cultural differences that migrant workers experiences in cafes, cafeterias, catering services and restaurants on university campuses experiences. The research also focused on exploring the gender dimension of how migrant women perceive hospitality work, combined with an intersectionality approach (with a focus on gender and socio-economic status) looking to identify multiple factors of advantages and disadvantages in work and life with in-depth and thematic interviews. The Handbook particularly focuses on two …
The Impact Of Artificial Intelligence On The Restaurant Industry,
2023
Johnson & Wales University - Providence
The Impact Of Artificial Intelligence On The Restaurant Industry, Adamarie Santiago-Nieves
Hospitality Graduate Student Scholarship
Stated will be the collection of several studies conducted to observe and understand the development of artificial intelligence (AI). The software developed within these robots will be explored to clarify different functions, followed by studies conducted to observe guests' satisfaction experiences and satisfaction rates. Further qualitative research is recommended due to the rapid growth and popularity of the usage of artificial intelligence within the restaurant industry.
The Influence Of Loyalty Programs On Hotels,
2023
Johnson & Wales University - Providence
The Influence Of Loyalty Programs On Hotels, Kennedy Lynn
Hospitality Graduate Student Scholarship
This study aims to create a working paper on the best practices of different ways loyalty programs can influence the hospitality industry, specifically in hotels. The hospitality industry is evolving daily, highly competitive, and customers seek more than genuine experiences. To differentiate themselves from competitors, hotel companies are developing unique ways to reward customers for repeat purchases and have relied heavily on loyalty programs to keep up with this trend. The study discussion indicates the best practices of a loyalty program used by various hotel companies.
Expanding Diversity Of Hotel Ownership In The United States,
2023
Johnson & Wales University - Providence
Expanding Diversity Of Hotel Ownership In The United States, Elijah Brown, Tyler Evans, Jacob Friedman, Teija Jackson, Chloe Landry, Lilli Morita
Directed Experiential Education Final Project
This study seeks to identify challenges and opportunities for expanding the diversity of hotel ownership. A qualitative review of published academic literature, hotel brand and industry-published articles, and other publicly available information, combined with interviews with hotel industry executives and association executives, focuses on diverse segments of hotel ownership and the current state of ownership diversity initiatives and challenges. Preliminary findings reveal challenges in understanding opportunities in hotel ownership, establishing networks of expertise within diverse groups, and raising required equity. Potential opportunities based on preliminary results include creating effective messaging to potential hotel owners, greater franchisor participation in industry trade …
