Business Administration, Management, and Operations Commons^™

The Impact Of Stakeholder Collaboration On Effectiveness Of Health Program Implementation In Ghana, Samuel Kwami Agbanu

Walden Dissertations and Doctoral Studies

Healthcare providers increasingly recognize the importance of collaboration among stakeholders in cost-effective healthcare delivery. While collaborative relationships offer great advantages, little research has addressed their relevance in an international development aid context, particularly in sub-Saharan Africa. The region is a major recipient of international development support, yet health indicators on HIV/AIDS, malaria, tuberculosis, and child and maternal mortality indicate the health of the region is among the weakest worldwide. This sequential mixed method, descriptive study of a USAID-funded community health program in Ghana examined the nature of collaboration among six stakeholders and impact of this collaboration on effectiveness of program …

What Legal Protections Do Victims Of Bullies In The Workplace Have?, William Martin, Yvette Lopez, Helen Lavan

College of Business Faculty and Staff Works

No abstract provided.

Workplace Bullying: A Review Of Litigated Cases, Helen Lavan, William Martin

College of Business Faculty and Staff Works

No abstract provided.

When The Risk Of System Use If Life Or Death: A Study Of The Adoption Of Surgical Technology, Jonathan B. Brewster

Student Scholarship

Much of the research in IT innovation diffusion has been in the study of the diffusion of common technological innovations that intersect human activity in business processes (e.g. web-based e-commerce). There has been less research into the diffusion of specialized technologies in high risk environments where the potentially highly negative but low probability consequences of adopting the technology can affect the adoption decision. Such technologies are employed by highly trained individuals whose work is enhanced and transformed by the IT use. Computer assisted surgery (CAS) exemplifies this technology diffusion arena: surgeons must exhibit a high level of trust in such …

Evaluating Youth Programs: An Overview Of Practitioner Led Evaluations, Mat D. Duerden, Peter A. Witt

Faculty Publications

Youth programs are prime contexts for the intentional facilitation of positive development. However, not all youth programs achieve positive outcomes equally. In order to promote the identification and dissemination of the characteristics and processes of effective youth programs, increased focus needs to be given to program evaluation. This article briefly reviews the main tenets of evaluation science in order to provide practitioners a roadmap for conducting their own evaluations. This includes an overview of different types of evaluations and key issues to consider when constructing an evaluation strategy such as targeting outcomes and developing program logic models.

Contributions Of Family Leisure To Family Functioning Among Single-Parent Families, Laurel B. Hornberger, Ramon Zabriskie, Patti Freeman

Faculty Publications

The purpose of this study was to examine the contribution of family leisure involvement to the family functioning of single-parent families and to compare family functioning and family leisure between large samples of dual and single-parent families. Data were collected from a dependent child and custodial parent in 362 U.S. single-parent households. Core and balance family leisure involvement were related to both family cohesion and family adaptability, with core family leisure explaining more variance in family functioning variables from parent, youth, and family perspectives. Family functioning among single-parent families was similar to that of dual-parent families. Family leisure involvement among …

Winning Consumer Trust And Loyalty In Distrust-Dominated Environments: A Consumer Perspective, Rachel Y. Talton

Student Scholarship

Driven in part by recent corporate failures, consumers are increasingly distrustful of motivations and behaviors of corporate leaders, firms, and entire sectors of the economy. How do firms win consumer loyalty in distrust-dominated environments? We use two competing theoretical lenses to investigate the most salient strategic path to firm loyalty in trust- and distrust-dominated environments, from the consumer perspective. We find that consumer distrust in a firm is a grave threat to loyalty across industries. Additionally, we show that distrust-dominated environments present unique opportunity for some firms with high consumer trust to gain loyalty, while trust-dominated environments present fewer opportunities.

The 'Where' And 'How' Of Exploration And Exploitation: Balancing Leadership Styles To Drive Innovation And Performance, Ann Kowal Smith

Student Scholarship

Using a global sample of public companies, we explored the relationships among transformational and transactional leadership, exploration and exploitation and performance. First, balanced leadership styles drive more innovative learning outcomes than either single style. Second, elements of an expanded framework of innovative learning, including “where” ideas are sourced and “how” they are shared, fully mediate the relationship between leadership and performance. Specifically, “how” drives earnings growth and “where” drives revenue growth. We propose a nuanced ambidexterity, whereby leaders balance not only exploration and exploitation, but also idea sourcing and idea sharing to unleash their organization’s collective wisdom and drive performance.

The Ethics Of Technology, David J. Cherrington

Faculty Publications

Earlier today, I used my credit card to pay for a purchase. As I handed my card to the merchant, he asked if I had used my card to purchase gas recently. When I said yes, he warned me that I should never do it again. He explained that technology experts have developed something that fits inside the credit card reader and copies your credit card information. Another customer overhearing our conversation nodded in agreement. The merchant acknowledged that carrying cash to make gas purchases was much less convenient, but he cautioned me that I should never again use a …

Effective Project Planning: Making The Most Of Project Planning Tools, Bert De Reyck

Research Collection Lee Kong Chian School Of Business

Although project planning tools such as Microsoft Project and Primavera have become indispensable tools for supporting the project planning process in a wide variety of industries and organizations, many companies do not use these tools in the best possible way, resulting in disappointment and frustration as well as a lack of effective project management support. In this article, we propose several guidelines on what to do,

Procter & Gamble’S Pur Purifier Of Water: How Global Corporate Philanthropy Builds Shareholder Value, Lisa Jones Christensen, Carol Seagle

Faculty Publications

“When are you going to change this Children’s Safe Drinking Water program and make money for your company? Surely Procter & Gamble wants you to profit on the water purification technology—you can’t sustain your program as a non-profit!”

Greg Allgood sighed internally at this question, as it seemed to surface frequently despite the continued and rapid growth of the Children’s Safe Drinking Water (CSDW) program at P&G. Allgood (Director of the CSDW program) was not actually frustrated with the query, as he had an easy answer ready. Rather, he wished that people could more easily see how his team’s non-profit …

Toward A General Theory Of Csr’S: The Roles Of Beneficence, Profitability, Insurance, And Industry Heterogeneity, Paul C. Godfrey, Nile Hatch, Jared M. Hansen

Faculty Publications

Corporate social responsibility (CSR) is a tortured concept. A number of alternative definitions of the construct exist at the theoretical level, and much debate surrounds the meaning (and its related implications for practice) of the term. Empirically, CSR research reaches few remarkable conclusions. In this article, the authors reconceptualize CSR into a number of discrete corporate social responsibilities (CSRs), each of which can have a positive or negative social impact, and each of which has an endogenous managerially driven component and an exogenous stakeholder-driven component. Using an industry-level sample drawn from the KLD database, the authors test the impact of …

The Glass Ceiling Effect: A Pakistani Perspective, Shandana Shoaib, Romy Sajjad Khan, Sajjad Ahmad Khan

Business Review

The Glass Ceiling commonly refers to impediments to career growth and upward mobility in organizations owing to racial and gender biases. The study undertaken on this phenomenon has reflected different behavior patterns for different factors leading to the glass ceiling effect. This paper focuses specifically on gender and analyzes the behavior pattern of women in Pakistani society. We have also analyzed the impediments and pressures that have resulted in creating a Glass Ceiling for women in higher management.

Reasons For Construction Firms Transiting To Iso 9001:2008 Quality Management Systems, Low Sui Pheng, Alfred Hah

Business Review

The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from approximately 162 countries. ISO is also a non-governmental organization that forms the missing link between the public and private sectors. With increasing awareness and attention on delivering quality and desirable products to the end users, ISO certification has increasingly become an important benchmark and confidence for both the organization and its customers. To keep up with the evolution and advancement in the different industries such as manufacturing, hospitality and construction, and also to satisfy higher customer’s expectations, ISO has to constantly improve and renew its …

Epistemic Context Of Strategic Decisions - Interpreting The Grammar Of Managerial Praxis, Ahmad Raza, Hasan Sohaib Murad

Business Review

This paper makes a theoretical assertion that strategic decisions are deterministic and apriori cognitive programs, internalized by human actors through an epistemic context, generated by culturally contingent conditions. It is argued that, a pervasive worldview reverberates underneath the seemingly calm strategic attitude of the managerial leadership and, consequently shapes the grammar of managerial praxis. The leaders during their strategic engagements choose to decide on the basis of this deeply ingrained language of their respective worldviews, which have grown out of the collective symbolic knowledge of their respective societies. By analyzing three examples one each from society, economy and politics, which …

An Investigation Into The Unintended Consequences Of Downstream Channel Allowances, William Jason Rowe

University of Kentucky Doctoral Dissertations

Downstream channel allowances involve the practice of selling firms making payments to customers in exchange for distribution of a product. Such transactions occur most frequently in a business-to-business exchange. Although various forms of channel allowances have been investigated over the past three decades, the literature is lacking in guidance regarding whether or not, and to what extent, the salesperson should control these payments. Relying on the theoretical underpinnings of cognitive evaluation theory, this dissertation takes the initial step in understanding the effects of customer perceptions of salesperson control over allowances, with special attention to the impact on the customer-salesperson relationship. …

Active Insurance, Inc., John Leaptrott, J. Michael Mcdonald, William W. Mccartney

Management: Faculty Publications

Work published in Journal of the Academy for International Case Studies.

[Introduction To] Stakeholders, Robert A. Phillips, R. Edward Freeman

Bookshelf

This landmark book takes a retrospective look at the most important and influential works in the study of stakeholders since Freeman’s 1984 publication, Strategic Management: A Stakeholder Approach. 2009 marked the 25th anniversary of this watershed in organizational scholarship, so now is an excellent time for Phillips and Freeman to revisit this topical and exciting subject.

From the tremendous upsurge in the literature, the editors have carefully selected ground-breaking works on topics including corporate governance, stakeholder-agency theory, management models, ethical theory and stakeholder orientation. This invaluable volume will shape the thinking of scholars and academics for the next 25 years.

Absorptive Capacity And A Failed Cross-Border M&A, Ping Deng

Business Faculty Publications

Purpose – Chinese companies are increasingly using cross-border mergers and acquisitions (M&A) to source knowledge or strategic assets. For many, global acquisitions have proven to be highly problematic and value-destroying. The purpose of this paper is to address this critical acquisition failure issue from an absorptive capacity perspective. Design/methodology/approach – Guided by the framework that focuses on how acquiring a firm’s weak absorptive capacity damages its ability to assimilate, integrate and apply external new knowledge, one high-profile Chinese failed acquisition: TCL acquisition of France’s Thomson’s TV business in 2004 is analyzed empirically. Findings – Acquisition performance of Chinese overseas M&A …

Toward A Grounded Theory On The Management Of Orphanages In South Africa And Zimbabwe, Anna Siyavora

Walden Dissertations and Doctoral Studies

The number of orphaned children in many parts of Africa is increasing as their parents die from human immunodeficiency virus (HIV) or acquired immune deficiency syndrome (AIDS). The research problem addressed in this qualitative study was lack of understanding by others about how the managers of orphanages in 2 African countries -- South Africa and Zimbabwe - were responding to the emotional and social needs of these orphans. The purpose of this study was to develop an orphanage management theory or model that could replicate the African kinship environment in the orphanages under study. Nurturing leadership theory provided the conceptual …