Business Administration, Management, and Operations Commons^™

A Multi-Skilled Approach To Property Maintenance Considering Temporal, Spatial And Resource Constraints, Anthony G. Vatterott

Dissertations

With the continued increase in age of the United States housing and building stock, as well as the continued need to maintain properties across the U.S., the need for timely, cost-optimal maintenance is ever more critical. This paper proposes the application of a mathematical model to aid in the scheduling and assignment of construction and maintenance tasks, considering the multi-skilled workforce. The benefit of this approach is to take advantage of the economies of scale that can be developed using cross-functional skilled workers with varying levels of competence and efficiency. This approach schedules and assigns tasks using data from maintenance …

2018-11-27 University Tenure Committee, Morehead State University. Faculty Senate.

Faculty Senate Records

University Tenure Committee meeting minutes for November 27, 2018.

Leading Art'full'y, Stacie Boord

Leadership Hour at Otterbein University

Stacie Boord’s work experience encompasses almost 30 years as an effective communication, sales, and arts administration professional as well as a performer and instructor for Shadowbox Live. This experience includes, but is not limited to project development and management, non-profit fundraising, media relations, corporate sales, education and personnel management. Stacie is responsible for project managing the company's artistic collaborations.

What Personality Factors Influence Performance In A Multi-Line Insurance Agency?, Timothy R. Greer

USF Tampa Graduate Theses and Dissertations

The focus of this dissertation is exploring personality factors that impact performance within a small insurance agency. The primary research question is, what is (or are) the best personality factor(s), sub-facets, or constructs, that contribute to increased performance within an insurance agency. Three of the Five-Factor Model dimensions, extroversion, conscientiousness, and openness to experience along with grit and hardiness were examined, as well as their sub-facets. Grit and hardiness were not found to add additional explanation of the variance while five of the sub-facets were found to better explain the variance over the composite dimensions.

2018 November Parkview Signature Care Thought Leader Forum, Jeanne Wickens, Paul Wilson Ceo, Greg Johnson Do, David Jeans Svp

Presentations and Events

Please find the agenda and presentation attached.

Organizational Innovations That Stick: Best Practices In Sustainable Organizational Change, Abdoulie Jammeh

USF Tampa Graduate Theses and Dissertations

Organizational change is an essential ingredient of organizational growth/life and can be difficult to accomplish. Many researchers and practitioners have studied the challenges and opportunities surrounding effectuating change and innovation in organizations. However, there has been little practical analysis of the theoretical relationships among the key apparatuses that make change stick, institutionalizing innovation in big bureaucratic organizations. In order to develop practical insights that can inform best practices, this paper aims to provide a collection of successful organizational innovation examples based on responses to a critical incident analysis survey of 12 participants from a 2018 World Bank – USC Annenberg …

Price Transparency In The United States Healthcare System, Gurlivleen (Minnie) Ahuja

USF Tampa Graduate Theses and Dissertations

The study explores price transparency in the healthcare system. With the increase in healthcare spending resulting in the advent of high deductible plans, consumers have been exposed to high healthcare cost. Despite being burdened with outrageous and extravagant bills, studies have shown that the consumers are not using price transparency tools to their benefit.

The literature review reveals that the major stakeholders in the healthcare industry have never been studied together to understand the research question on ‘Why is there lack of price transparency in the healthcare system?’ moreover, there is no theory to explains this phenomenon.

This study undertakes …

The Relationship Between Ambient Lighting Color And Hotel Bar Customer Purchase Behavior And Satisfaction, Kunal Shah

USF Tampa Graduate Theses and Dissertations

Increasingly competitive markets lead brand managers to search for new methods to improve customer satisfaction, increase revenue, and promote customer loyalty. Sensory marketing has the potential to meet those objectives. Sensory marketing programs are designed to engage consumers’ senses and affect perceptions, judgments, and behaviors. Ambient light color is an environmental variable with the potential to influence the customer experience in lodging industry sensory marketing programs. Contrast theory and disconfirmation of expectations served as the theoretical framework for this study. The purpose of this quantitative comparative study was to examine the relationships between ambient light color, consumer spending, and perceptions …

Investigating The Enduring Fascination With Dublin's Victorian Pubs, James Peter Murphy

Conference papers

Victorian pubs of Dublin have played an integral role in the social, cultural and economic history of Ireland’s capital from their early development in the front rooms and parlours of Dublin homes they are one of the most iconic elements of Irish culture. These pubs have always been a strange mixture of tradition and curiosity which forms an integral part of the rich tapestry of Dublin life dating back to their creation nearly 200 years ago. A proud brewing and distilling tradition of these pubs combined with their natural hospitality and sociability, have all contributed to making the pubs of …

2018-11-15 Faculty Senate Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes for November 15, 2018.

2018-11-15 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes for November 15, 2018.

Moffitt Cancer Center: Leadership, Culture And Transformation, W. James Wilson

USF Tampa Graduate Theses and Dissertations

Purpose – The purpose of this project was to extrapolate knowledge of successful leadership practices, determine what led to and nurtured what became an integrated organizational culture and identify any decisions and/or transformational events that re-defined Moffitt Cancer Center’s (MCC) course or helped propel it to levels far beyond what was originally imagined. The aims of this study were discovery of the foundational factors and events that significantly impacted the creation, growth and evolution of the center, making MCC an institution of transformational change that had achieved state and national prominence.

Design – This was an exploratory study guided by …

A Model For Better Social Project Management, Brenda Massetti

Journal of Vincentian Social Action

With environmental degradation and other social ills on the rise, demand for businesses to perform social action is growing (Robertson, 2014). Yet, most Commercial enterprises take a diminutive view of social projects, and many Social enterprises flounder in the harsh realities of commerce (Austin, Stevenson, and Wei-Killern, 2012). To improve all enterprises’ social performance, the paper introduces the Social Project Grid, a dual-factor assessment tool which prioritizes social projects for better managerial oversight. In specific, it compares social projects on their Resource Use and Outcome Clarity to highlight which projects are successful and which are in trouble. Not only is …

The Conceptualization Of Justice Perceptions In Appraising Performance Of Knowledge Work, Christina (Minuth) Norton

USF Tampa Graduate Theses and Dissertations

Organizational justice theory suggests employees are more likely to accept appraisal outcomes if they believe the process to be fair. As an increasing percentage of the workforce is made up of knowledge workers with job characteristics that are less structured and more autonomous, the shift in appraisal research from measurement accuracy to perceptions on fairness is fitting. This research investigates the relationships between justice perceptions and performance appraisal satisfaction by knowledge workers. The study extends previous research with the creation of composite measures to examine whether perceptions of fairness vary according to the characteristics of work performed.

The research was …

2018-11-13 University Graduate Committee Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Meeting minutes of the University Graduate Committee held on November 13, 2018.

A Review And Analysis Of Service Level Agreements And Chargebacks In The Retail Industry, Chun-Miin (Jimmy) Chen

Faculty Journal Articles

Purpose: This study examines service level agreements (SLAs) in the retail industry and uses empirical data to draw conclusions on relationships between SLA parameters and retailer financial performance. Design/methodology/approach: Based on prior SLA theories, hypotheses about the impacts of SLA confidentiality, choice of chargeback mechanisms, and chargeback penalty on retailer inventory turnover are tested. Findings: Retailer inventory turnover could vary by the level of SLA confidentiality, and the variation of retailer inventory turnovers could be explained by chargeback penalty. Research limitations/implications – The research findings may not be readily applicable to SLAs outside of the retail industry. Also, most conclusions …

The Unmanned Aerial Systems (Uass) Industry And The Business Impacts Of The Evolution Of The Federal Regulatory Environment, Darren W. Spencer

USF Tampa Graduate Theses and Dissertations

Despite the explosion of popularity of UASs, and the recognition that such systems must find a way to safely operate alongside manned aviation, a literature review by this author as well as interviews with three commercial aerial photography companies in Tampa Bay, Florida, indicate that regulatory restrictions are still the greatest obstacle to law abiding commercial UAS operators. It can take six to eight months with a backlog of 12,000 waiver applications to get either a Part 333 or Part 107 exemption, which grants FAA permission for a commercial operator to fly a UAS inside controlled airspace (Gardner, 2018). A …

Essential Leadership Skills For Frontline Managers In A Multicultural Organization, Janelle Ward

USF Tampa Graduate Theses and Dissertations

This exploratory research examined the leadership skills essential for frontline managers to be effective in a multicultural organization. The purpose was to inform company management of vital skills to include in a new leadership development program (LDP) initiative. The literature review revealed that a list of commonly accepted leadership skills does not exist. This research gap is even greater for multicultural environments. In addition to developing a list of skills, I assessed the impact of situational factors, including the scenario and demographics of the people involved, on perceived critical leadership skills.

I conducted a survey within the company of interest …

Is Upcoding Anesthesia Time The Tip Of The Iceberg In Insurance Fraud?, Alberto Coustasse, Mike Frame, Avinandan Mukherjee

Management Faculty Research

The question of whether there is anomalous billing in anesthesia care is beginning to be asked by operating room managers, health care administrators, policy makers, and regulators. This question may arise when an anesthesia case seems to take more time to complete than it should. Audits, when conducted, have found that an unusual number of claims end with the digits 0 or 5 as if large numbers of cases start or end on the 5-minute mark. Such a finding serves as a red flag for that practice to undergo an audit. Questions may also be raised because the percentage of …

Enhancing The Design Of A Cybersecurity Risk Management Solution For Communities Of Trust, James E. Fulford Jr.

USF Tampa Graduate Theses and Dissertations

Research into cybersecurity risks and various methods of evaluating those threats has become an increasingly important area of academic and practitioner investigations. Of particular interest in this field is enhancing the designs and informing capabilities of cybersecurity risk management solutions for users who desire to understand how organizations are impacted when such risks are exploited. Many of the cybersecurity risk management solutions are extremely technical and require their users to have a commensurate level of technical acumen. In the situation evaluated during this research project, the founders of the company being researched had created a highly technical risk management solution …