Work, Economy and Organizations Commons^™

Navigating Emotional Discomfort In Developing Equity-Driven School Leaders: A Conceptual-Pedagogical Framework, Taeyeon Kim, James Wright

Department of Educational Administration: Faculty Publications

Abstract

Background: Given that K–12 schools necessitate leaders who can advance equity and justice, preparation programs in higher education institutions have prioritized the development of eq-uity-oriented school leaders. However, there has been relatively limited exploration of peda-gogical approaches that equip educational leaders to navigate adverse emotional responses and utilize their discomforting emotions as a source of transformation toward equity-oriented principles. When negative emotions are suppressed and/or unexplored within leadership de-velopment programs, adult learners will likely miss crucial opportunities for personal growth and transformative change.

Purpose: This theoretical article aims to enhance and expand existing scholarship on the ped-agogies …

Occupational Pressures Of Frontline Workers Enforcing Covid-19 Pandemic Measures In Ontario And Quebec, Canada, Pamela Hopwood, Ellen Maceachen, Daniel Côté, Samantha B. Meyer, Shannon Majowicz, Ai-Thuy Huynh, Meghan K. Crouch, Joyceline Amoako, Yamin T. Jahangir, Amelia León Correal, Antonela Ilic

Études primaires

BACKGROUND:During the COVID-19 pandemic, low-wage public-facing frontline workers (FLWs), such as grocery store clerks, were required to monitor retail customers and enforce COVID-19 protocols. OBJECTIVE:This analysis aimed to examine FLWs experiences of enforcing COVID-19 pandemic measures. METHODS:Between September 2020 and March 2021, in Ontario and Quebec (Canada), we conducted in-depth interviews about customer-related work and health risks with FLWs who interacted with the public (n = 40) and their supervisors (n = 16). Using a lens of situational analysis, verbatim transcripts were coded according to recurring topics. RESULTS:We found that enforcing public health measures placed already-precarious workers in difficult occupational …

L’Insolite « Monde D’Après » De La Restauration : Une Comparaison France-Italie-Québec, Giovanna Fullin, Sylvie Monchatre, Samantha Vila

Études primaires

Le secteur de la restauration a été grandement affecté par la crise sanitaire et continue de rencontrer des difficultés à attirer et à retenir sa main d’œuvre. Basé sur une recherche comparative entre la France, l’Italie et le Québec, cet article vise à montrer comment la normativité ordinaire, qui prévaut dans ce secteur, a été malmenée par la crise sanitaire, dont les conséquences continuent, encore aujourd’hui, de se faire sentir. Dans les trois contextes, la restauration repose en grande partie sur ce que nous appelons des « régimes de mobilisation flexible » de jeunesses qui, si elles expérimentent un accès …

Lifetime Adversity Predicts Depression, Anxiety, And Cognitive Impairment In A Nationally Representative Sample Of Older Adults In The United States, Sangnam Ahn, Seonghoon Kim, Hongmei Zhang, Aram Dobalian, George Slavich

Research Collection School Of Economics

Objective: Although life stress and adversity have emerged as risk factors for mental health problems and cognitive impairment among older adults, prior studies on this topic have been cross-sectional and based on relatively homogeneous samples. To address these issues, we examined prospective associations between lifetime adversity and symptoms of depression, anxiety, and cognitive impairment in a nationally representative, longitudinal sample of older adults in the U.S. Method: We analyzed data from the Health and Retirement Study (1992-2016). The sample included 3,496 individuals (59.9% female), aged ≥64 years old (M age=76.0 ±7.6 years). We used the individual-level panel data and ordinary …

Department Chairs’ Impact On The Diversity, Equity, And Inclusion Of Their Departments, Nicholas R. Garcia Ii

Theses and Dissertations

Department chairs serve not only as the leaders of their departments but also as middle managers in their schools, colleges, and universities. While many department chairs see their role as having little authority, they still play an integral role in day-to-day campus operations (Hunt & Jones, 2015). As leaders of their departments, chairs can directly influence the department’s organizational culture (Schein, 2010), including the culture of diversity and inclusiveness. Departments nationwide are being held responsible for increasing the diversity of the faculty and responding to students' calls for diversity. Departmental organizational culture and the role of the chairperson are essential …

Uncontrolled Burn: The Worker Well-Being Of Wildland Firefighters, Luke Santore

Graduate Student Theses, Dissertations, & Professional Papers

Purpose: The available evidence indicates that wildland firefighters (WLFFs) are experiencing a well-being crisis. This study aims to assess predictors of both worker well-being and social and emotional loneliness among WLFFs.

Methods: An adapted version of the National Institute of Occupational Safety and Health’s (NIOSH) Worker Well-Being Questionnaire, along with the De Jong Gierveld Social and Emotional Loneliness Scale (De Jong Gierveld & Van Tilburg, 2010) was distributed between May and October of 2023. Nine ordinary least square linear regression models were estimated to test the impact of demographic and employment variables on well-being in the sample of 95 …

Inclusive Theory Of Change Development For A Social Enterprise, Megan A. Bolton

Antioch University Dissertations & Theses

This research aimed to study what occurs when a theory of change (ToC) is co-created in a social enterprise serving individuals facing barriers to employment. The study included the following three objectives: identifying the barriers and facilitators experienced by those implementing the ToC, gathering the perspectives of program end users on the ToC, and exploring how the ToC would facilitate impact measurement. A central feature of this AR study was the engagement of returning citizens in the discussion and development of the ToC, which added to the process and outcomes of this research in important ways. The lived experience of …

Customer Experience Quality With Social Robots: Does Trust Matter?, Sanjit K. Roy, Gaganpreet Singh, Saalem Sadeque, Richard L. Gruner

Research outputs 2022 to 2026

Although service providers increasingly adopt social robots, much remains to be learned about what influences customers' experiences with robots. To address this issue, this study investigates the relationships among customer equity drivers (i.e., value equity, brand equity and relationship equity), trust in social robots, and trust in service providers. Specifically, we hypothesize that customer equity drivers influence trust in social robots and trust in service providers. We also propose that customer equity drivers influence customer experience quality in the context of social robots and that trust in social robots and trust in service providers mediate these relationships. The study used …

You Fooled Me, So I'Ll Tell You About Myself! Personnel-Related Brand Betrayal Experiences And Disclosure Of Personal Information, Teck M. Tan, Jari Salo, Jaakko Aspara

Research outputs 2022 to 2026

Past research has extensively studied the negative effects of brand betrayals on consumer attitudes, but largely ignored their potential positive consequences. Also, while previous research has focused on betrayals made by the brand itself, it has paid less attention to betrayals by the brand's personnel. This paper focuses on one potentially important positive consequence of brand personnel betrayal experiences (a consumer's feeling of being betrayed by the brand staff members): the increased willingness of consumers to share personal insights and information with the brand after experiencing a brand personnel betrayal. A field data set and two online experiments show that …